ATTO Technology 1550D Troubleshooting, Inside out method, Check basic diagnostic tools

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6 Troubleshooting

If it is clear that a particular component system is at fault in a problem situation, go directly to that component. If it is not clear, the best approach is to troubleshoot using the inside-out method.

You may check on the status of your iPBridge using the ExpressNAV interface. You may also look for information by using the diagnostic CLI commands, enumerated in CLI provides an ASCII-based interface on page iii, in the

Advanced page of the ExpressNAV interface or by using the CLI directly.

To start and use the ExpressNAV interface, including how to access the version information, refer to Opening an ExpressNAV session on page 23.

Inside out method

To troubleshoot using the inside out method, begin with the device(s) connected to the iPBridge first, then work your way out.

SCSI devices

iPBridge SCSI port

iPBridge internal configuration

iPBridge Ethernet/IP port

LAN/WAN

Ethernet host adapter or NIC in host

Initiator

OS

Application

Check basic diagnostic tools

Check the host event log

Check the event log on the host. Look for the most recent entries and determine what could be causing a problem, then go to that event and continue troubleshooting.

Check the iPBridge event and trace logs Check the iPBridge event log through the CLI. Look for the most recent entries and determine what could be causing a problem. Then go to that event and continue troubleshooting.

Visually inspect LEDs

Light Emitting Diodes (LEDs) are located the back of the iPBridge.

Each SCSI bus has its own LED which lights when the iPBridge is ready and blinks steadily when there is SCSI activity.

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Check for problems on attached devices Check the following in order to find problems on attached devices:

LEDs

Display panels

Firmware levels

Operability

Check host versions

Check the following to find problems on attached hosts:

Operating system version

Service pack version

Host adapter version

Host adapter firmware version

Host adapter device driver version

iSCSI driver version

If an update is required, perform the update. For an updated list of supported iPBridge host

ATTO Technology Inc. iPBridge Installation and Operation Manual

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Contents IPBridge 1550D Atto Technology, Inc Contents Interface options Appendix C Safety standards and compliances XivUpdating firmware Appendix a CablingPage Features Atto iPBridge provides storage optionsExhibit 1.0-1 Possible storage solutions using the iPBridge Physical components Exhibit 1.1-1 iPBridge 1550D back panel Installing the iPBridge InstallationUnpacking the packing box verifying contents Installing Windows driversSelect Internet Options Installing MS iSCSI Initiator for WindowsBeginning initial configuration Uncheck the Require server verification check boxPreliminary steps Configure the iPBridgeExpressWizard Page Target management Default target nodeAutomatically configure a single target Target namesMultiple target nodes Automatically configure multiple targetsManually configure multiple target nodes Click on the Map each device to its own target buttonExhibit 3.1-1 Target node configurations Ethernet ISCSI configurationChap commands ISCSIOptional changes Modify passwordsSet up a Vlan Virtual Local Area Network Preliminary stepsISCSI performance configuration tool Windows only Enhance performanceRemote system monitoring SnmpUsing FTP Using Atto ExpressNAVUpdating firmware Inside out method TroubleshootingCheck basic diagnostic tools Check the host event logCheck the iPBridge Scsi port Check componentsCheck Scsi devices Check the serial portCheck the iPBridge Ethernet port Check the LAN/WANCheck the Operating System Performance issuesCheck the iSCSI OS driver Check the applicationsCheck the host system Reset to factory defaults Optimize Atto ExpressNAV in Internet ExplorerInterface options Using ExpressNAVUsing the serial port Opening an ExpressNAV sessionUsing Telnet EnterCable types Appendix a CablingScsi cabling ExamplesConnecting Scsi devices to the Scsi port Ethernet connectionsSymbol Indicates Appendix B CLI provides an ASCII-based interfaceCLI error messages CLI summaryCommand Default Example RmonAlphabetical CLI command explanations FirmwareRestart DumpConfigurationDate DeleteAllMapsISCSIAlias IPGatewayIPSubnetMask ISCSIChapReadOnlyPassword ISNSLoginControlPassword RestoreConfigurationSCSIPortResetOnStartup SaveConfigurationSCSIPortReset RouteSCSITargetLUNs SerialPortBaudRateSerialPortEcho SNMPDumpMIBUsername SpeedWriteDefaultSNTPServer VerboseModeXiii Appendix C Safety standards and compliances FCC Standards Radio and Television InterferencePage Xvi

1550D specifications

ATTO Technology 1550D is an advanced Thunderbolt 3 to 10Gb Ethernet adapter designed to enhance networking capabilities for professionals, content creators, and businesses. Known for its compact design and robust performance, the 1550D is engineered to provide a seamless and efficient connection to high-speed networks, making it an ideal solution for a variety of demanding applications.

One of the standout features of the ATTO 1550D is its ability to support high-bandwidth data transfers. With Thunderbolt 3 technology, users can achieve speeds up to 40Gbps, allowing for quick and efficient file transfers. This is particularly beneficial for users dealing with large files, such as video editing and data-intensive graphic design, where every second counts.

The ATTO 1550D also supports 10Gb Ethernet connections, which enables users to connect to existing network infrastructures with ease. This dual compatibility ensures that professionals can maintain productivity and workflow without the need for extensive infrastructure upgrades. The adapter's support for both static and dynamic IP addressing adds an extra layer of versatility, catering to diverse networking environments.

In terms of characteristics, the ATTO 1550D features a compact and durable design, making it portable and easy to integrate into any workspace. The sleek form factor allows for straightforward connectivity, fitting effortlessly into modern setup configurations. Moreover, its plug-and-play functionality means that users can quickly establish connections without the need for extensive setup processes or additional drivers.

The adapter also boasts advanced features such as link aggregation, which allows for increased throughput and redundancy, enhancing overall network performance. This is crucial for organizations that require reliable network connections to maintain operational efficiency. The ATTO 1550D is built with high-quality components that ensure durability and longevity, ideal for both field and studio environments.

Overall, the ATTO Technology 1550D positions itself as a premier solution in the realm of Thunderbolt 3 to Ethernet adapters, combining speed, reliability, and flexibility. Whether used for high-speed data transfers or stable network connectivity, it meets the demands of today's high-performance computing environments, making it an essential tool for tech-savvy professionals and businesses alike.