Star Tech Development BR4100DC manual Troubleshooting

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Troubleshooting

If you are experiencing connection difficulties, first check your cables:

•Make sure that all cables are in their proper ports and firmly seated.

•Make sure that cables connected to PCs/LAN clients are not plugged into the WAN port and that the cable from the modem is plugged into the WAN port.

•Make sure that your modem is connected to the proper WAN port. If the WAN LNK/ACT LED is lit, you are using the correct WAN port. If the WAN LNK/ACT LED is not lit, you are using the wrong WAN port. Try plugging your modem cable into the other WAN port.

•Check to see if your power supply is plugged into a functioning power source and that your Power LED is on.

•Avoid interference. Network cabling can be run under floors, around office dividers, or over dropped ceilings. When planning your wiring layout, try to keep cables away from power outlets, florescent lighting fixtures, uninterruptible power supplies, and other sources of strong electromagnetic interference.

•Some modems may require the use of a cross-over cable. Check with your modem manufacturer for details.

Make sure you have entered the proper configuration information.

•Reread the instructions on the Quick Install page and in Chapters 1 and 2. Make sure you have completed all steps.

•Make sure that you have selected the proper Internet connection type and have entered all the required information about your computer’s IP configuration. Ask your ISP if you have any difficulties finding the required information.

•Some ISPs may bind your Internet connection to the MAC address of your PC’s NIC. You may be required to clone this MAC address. See the Broadband Type on page 12 for details.

Make sure that each PC connected to the router has a functioning NIC and a functioning modem.

•Plug your cable or DSL modem directly into the RJ-45 port on your PC's network adapter, without using your router. If your Internet connection is still not up, then it is likely that your PC's network card is not functional. Remember, the router does not replace a modem. The router works in conjunction with a cable or DSL modem. The router alone will not provide you with Internet access.

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Contents Broadband Router FCC Compliance Statement Table of Contents Tools Minimum Requirements Introduction FeaturesBefore You Begin Back Panel ContentsRouter Basics Front Panel Status DescriptionModem port is regular Modem port is uplink Straight Setting Up Your LANGetting Started Through CrossWindows Configuring Your PCsWindows XP Windows Me/98/95WinNT Accessing the Router Home Navigate the Router Management Interface Quick Setup Time ZoneBroadband Type MAC Address Cable ModemHost Name Subnet Mask Fixed-IP xDSLGateway IP Service Name PasswordPlease retype your password User NameUser ID Default GatewayIP Address Pptp GatewayGeneral Settings System Time ZoneNew Password Password SettingsCurrent Password Re-Enter PasswordRemote Management Host AddressWAN Secondary DNS Address Domain Name Server DNSAddress Bridge Example Bridge Mode Lease Time IP Subnet MaskDhcp Server IP Address PoolAddress Mapping Address MappingPrivate Port Virtual ServerPrivate IP TypeExample Virtual Server Between 0 EnabledTrigger Port Trigger TypeExample Special Applications Firewall Port Access ControlEnable Client Filtering Block TimeExample Access Control RIP Defect DoS ProtectionDiscard Ping from WAN Your E-mail AddressClient IP Address Enable DMZPublic IP Address Status Gateway Internet ConnectionCable/DSL Primary DNSDevice Status FirewallSecurity Log Security LogDhcp Client Log Dhcp Client LogRestore Configuration ToolsBackup Restore to Factory DefaultsFirmware Upgrade Firmware UpgradeReset Find and record your computer’s IP configuration settings Appendix aApplication Protocol Port Number Appendix BPopular Port Numbers Windows XP/2000 Setting a Static IP AddressAppendix C Windows NT Troubleshooting Ping your router If problems persist, try resetting the routerTest your Internet connection Ping an outside IP addressRemove your proxy settings Online Gaming ProblemsForgotten Password Microsoft Internet Explorer 5.0 or higherGlossary Network Mask See Subnet Mask Physical Address See MAC AddressPage Technical Specifications On-line help Warranty InformationTechnical Support Limitation of LiabilityRevised February 20
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