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Fujitsu S510M manual Troubleshooting Checklist, Symptom, Check The Item Out, Resolution

Models: S510M

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5.2Troubleshooting Checklist

5.2Troubleshooting Checklist

This section describes common problems that may occur during the use of ScanSnap and how to solve them.

Check the items as described in the following table before requesting repair service.

If you cannot solve the problem even after checking the following items, contact an authorized FUJITSU scanner service provider.

Symptom	Check The Item Out	Resolution

The scanner cannot be	Is the AC/USB cable and	Connect the AC/USB cable and AC adapter
turned on.	the AC adapter connected	correctly.
	correctly?
	correctly?	Disconnect and then re-connect the AC cable
		Disconnect and then re-connect the AC cable
		and AC adapter.

	Is the paper chute closed?	Open the paper chute.
	(The scanner is automati-
	cally powered on/off when
	the paper chute is opened/
	closed.)

	Is the Mac OS started	Wait until Mac OS X is started up completely.
	completely?	The LED stays out while Mac OS X is
	(This scanner is powered	starting up or in the sleep mode.
	on/off in conjunction with
	the computer.)

	Did you press the [POWER]	Press the [POWER] button for more than 1
	button unintentionally to turn	second.
	off the scanner? (Pressing
	the [POWER] button turns
	off the scanner even if the
	paper chute is open.)

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Fujitsu S510M manual Troubleshooting Checklist, Symptom, Check The Item Out, Resolution

Contents

POWER S510M for Macintosh Operator’s GuideColor Image Scanner P3PC-1942-01ENZ0Page Introduction ScanSnap S510M Operators GuideConverting paper documents into PDFs by pressing a single button Effortless scanningChapter 1 Before You Start Using Your Scanner ChapterChapter 3 Basic Scanner Operations CONTENTSUninstalling ScanSnap Installation SpecificationsDaily Care Replacing ConsumablesFCC declaration Regulatory InformationCanadian DOC Regulations Use in High-safety Applications Bescheinigung des Herstellers / ImporteursInternational ENERGY STAR Program About the use of mercuryHow Product Names Are Indicated In This Manual TrademarksManufacturer Note, Liability PrefaceSafety Precautions Symbols Used In This Manualviii About the Warning LabelOperation OperationAbout Maintenance Screen Examples In This ManualSafety Precautions Use only specified AC cables and connector cablesWipe any dust from the power plug Do not touch the AC cable with wet handsDo not use the scanner if you smell strange odor Turn the scanner OFF if it is damagedDo not put liquids inside the scanner Do not touch the inside of the scanner unless necessaryDo not install the scanner on unstable surfaces Firmly insert the power plugDo not block the ventilation ports Do not place heavy objects or climb on top of the scannerxiii Avoid any contact when scanner is in useDo not install the scanner in the direct sunlight Protect the scanner from static electricityPage Chapter Before You Start Using Your Scanner1.1 Names and Functions of Parts 1.1 Names and Functions of Parts Front SideOperation Button Before You Start Using Your ScannerRear Side Page Connecting ScanSnap 2.1 Installing ScanSnap2.2 Connecting ScanSnap to your Computer Chapter2.1 Installing ScanSnap Before Installing ScanSnap ManagerOperating system 3 SupportedConnecting ScanSnap Free disk space2. Make sure that ScanSnap is not connected to your computer yet 3. Start up your computerInstalling Adobe Acrobat Prepare the Adobe Acrobat 8 DVD-ROM1. Insert the Adobe Acrobat 8 DVD-ROM into the DVD-ROM drive ⇒ The Adobe Acrobat 8 Professional window appearsConnecting ScanSnap ⇒ The Finder window appearsInstalling ScanSnap Manager follow the procedure below to install ScanSnap Manager1. Insert the ScanSnap Setup CD-ROM into the CD-ROM drive ⇒ The Welcome to ScanSnap Manager Installer window appears2 With Mac OS X v10.3 or Connecting ScanSnap⇒ Click the Continue button When you have finished reading, click the Continue button When you have finished reading, click the Continue button⇒ The Important Information window appears ⇒ The Software License Agreement window appearsConnecting ScanSnap ⇒ The agreement confirmation window appears⇒ The Installing ScanSnap Manager window appears Connecting ScanSnap 1. Log in as the user that you want to configure2.2 Connecting ScanSnap to your Computer Connecting the AC AdapterConnecting the USB Cable ScanSnap1. Remove the seal on the rear side of the ScanSnap scanner 3. Open the paper chute of ScanSnap USB cable⇒ ScanSnap is automatically turned on and detected by your computer Connecting ScanSnap The scanner can be turned on/off by performing the following actionsPage Basic Scanner Operations Changing Scan Settings3.8 Using the ScanSnap as a Copy Machine Chapter3.1 Flow of Operations PreparationBasic Scanner Operations HINTScanning documents 2. Confirm if the Use Quick Menu is checked or notBasic Scanner Operations ⇒ This starts the scanningPage Default settings for scanning are as follows Basic Scanner OperationsTurning off your computer or closing the paper chute Turning the Scanner ON/OFFTurning on your computer or opening the paper chute ⇒ The ScanSnap Manager icon changes to . The Power lamp goes out 3. Unplug the AC cable from the power outletEnd of Operation Basic Scanner Operations3.2 Scanning Different Document Types Without Using the Carrier SheetWeight WeightClean the Pad ASSY and rollers as frequently as possible Basic Scanner OperationsUse the Carrier Sheet only for the ScanSnap How to load documents 3.3 Loading DocumentsBasic Scanner Operations 4 Repeat steps 1 to 3 a few times 3. Adjust the side guides to the document width Basic Scanner Operations1. Pull the stacker towards you 2. Use the indent and extend the stacker extension Indent3.4 Changing Scan Settings The following describes how to change the settings ⇒ The Scan and Save Settings window appears2. Change the scan settings in the Scan and Save Settings window Basic Scanner OperationsThe following describes the setting items of each tab Basic Scanner Operations Application tabApplication Add or Remove button Basic Scanner Operations To change settingsTo remove an application Save tab Folder path to save imagesBasic Scanner Operations Filename format buttonScanning tab Image qualityBasic Scanner Operations Color modeScanning side Continue scanning after current scan is finishedOption button Basic Scanner Operations Correct skewed character strings automaticallyAllow automatic image rotation File option tab Basic Scanner OperationsSelecting the file option Option buttonCreate a merged PDF file of all the scanned images Basic Scanner Operations Paper size tabPaper size Custom button When deleting a custom document size When changing the settingsCarrier Sheet Settings button Basic Scanner OperationsMode Basic Scanner Operations Output image sizeMode Create facing pages in Mode Create front and back imagesAdd custom size button To add custom size documentsYou can create up to 5 custom sizes Clicking the Add custom size button displays the following windowBasic Scanner Operations To change settingsTo delete custom sizes Compression tab Compression rateImage data size Basic Scanner OperationsFile type PDF Paper size A4 Brochure 3.5 Various settings according to your needs Scanning only one side of a document Basic Scanner Operations⇒ The document is scanned in Simplex scan mode 4. Load the document onto the scanner 5. Press the SCAN buttonHINT Scanning color document in black-and-white Basic Scanner OperationsSkipping blank pages 2. On the Scanning tab, click the Option button⇒ The setting takes effect the next time you scan documents Basic Scanner Operations3. Mark the Allow automatic blank page removal checkbox 4. Click the OK button and close all the windowsCorrecting skewed documents 2. On the Scanning tab, click the Option button⇒ The Read Mode Option window appears Operation3.5 Various settings according to your needs Basic Scanner OperationsScanSnap S510M Operators Guide 3. Mark the Correct skewed character strings automatically checkboxCorrecting the orientation of scanned image 3.5 Various settings according to your needs Basic Scanner OperationsScanSnap S510M Operators Guide 3. Mark the Allow automatic image rotation checkboxScanning documents of different widths or sizes at a time To scan documents of various sizes, do the following2. Select the Paper size tab 3. Mark the Scan mixed paper size checkboxThis function is available only when Automatic detection is selected Basic Scanner Operations4. Click the OK button and close all the windows 5. Align the leading edge and centerline of all documents6. Load the documents onto the paper chute 7. Press the SCAN button Basic Scanner Operations⇒ The size of all images output conforms to the respective documents Rotating the page view of a PDF file Basic Scanner Operations 3. You see the view direction is changedFor details on this function, refer to Adobe Acrobat Help HINTSaving scanned images in multiple files Basic Scanner Operations 4. Click the OK button to close the windowYou can continue or stop scanning using the following procedure Continuing/stopping scanning after an error⇒ The following window appears Basic Scanner Operations If this is the case, it is not possible to continue scanningConverting scanned images to searchable text with OCR Basic Scanner Operations For details about this function, refer to Adobe Acrobat 8 HelpTo Create facing pages in one image Scanning Documents Using the Carrier SheetCreate facing pages in one image page 3.5 Various settings according to your needs 2. On the Paper size tab, click the Carrier Sheet Settings buttonBasic Scanner Operations ScanSnap S510M Operators GuidePage Basic Scanner Operations 6. Fold the sheet to be scanned in half7. Open the Carrier Sheet and insert the document Operation8. Load the Carrier Sheet onto the ScanSnap 9. Press the SCAN buttonTroubleshoot the problem as follows, and the situation may be improved Basic Scanner OperationsTo Create front and back images separately Basic Scanner Operations 3.5 Various settings according to your needsScanSnap S510M Operators Guide 6. Load the Carrier Sheet onto the ScanSnap 5. Open the Carrier Sheet and insert the material to scandeis kacB 7. Press the SCAN button Basic Scanner Operationswhite paper 3.6 Saving Data in the Specified Folder Operations in Quick Menu Basic Scanner Operations⇒ A preview window appears 4. Click the Scan2Folder action5. Verify a scanned image in the preview window Basic Scanner Operations Preview WindowSpecify file name File ListHistory button Local FolderSave in Browse buttonBasic Scanner Operations History buttonNetwork Folder Server addressPassword Login buttonBrowse button History buttonBasic Scanner OperationsCancel button Browse button3.7 Sending Files by E-mail Operations in Quick MenuBasic Scanner Operations 3. Place the mouse cursor on Scan2E-mailIcon List Descriptions of the selected action OperationSave scanned images to file checkbox Show preview checkboxAttached file Size 5. Click the OK button to close the Scan2E-mail -Options window Basic Scanner OperationsCLICK You can change settings not to display a preview window 6. Click Scan2E-mail in the Action List⇒ A preview window appears 7. Verify a scanned image in the preview windowBasic Scanner Operations Preview WindowSpecify file name File ListCancel button Serialize buttonHistory button Save scanned images to file checkboxBasic Scanner Operations 8. Click the Attach to E-mail button3.8 Using the ScanSnap as a Copy Machine Operations in Quick Menu3. Place the mouse cursor on Scan2Print Basic Scanner OperationsKeep data used for printing as files checkbox 6. Click Scan2Print in the Action List 5. Click the OK button to close the Scan2Print - Options windowCLICK Presets Basic Scanner OperationsPrinter CopiesCancel button Allow automatic rotation checkboxCenter the image and print checkbox Keep data used for printing as files checkbox4.1 Uninstalling Supplied Programs Uninstalling ScanSnapChapter 4.1 Uninstalling Supplied Programs To uninstall ScanSnap Manager in Mac OS XUninstalling ScanSnap To uninstall ScanSnap Manager in Mac OS X v10.3/v10.4Page Troubleshooting 5.2 Troubleshooting ChecklistChapter 5.1 Clearing Document Jams5.1 Clearing Document Jams Cautions in clearing a paper jam are as follows1. Remove the document on the paper chute 2. Pull the cover open lever to open the ADFTroubleshooting 3. Remove the jammed paper 4. Close the ADF5.2 Troubleshooting Checklist SymptomResolution Check The Item OutTroubleshooting 5.2 Troubleshooting ChecklistSymptom ResolutionResolution SymptomCheck The Item Out Troubleshooting 5.2 Troubleshooting ChecklistSymptom ResolutionSymptom Resolutionhttp//scansnap.fujitsu.com Check The Item OutDaily Care Fire/Electric ShockCleaning Materials Cleaning the Carrier Sheet6.1 Cleaning Materials Cleaning MaterialsParts No RemarksDaily Care 6.2 Cleaning the Scanner Exterior & StackerCloth Cleaner F1 or neutral detergent Paint thinner 6.3 Cleaning the Inside of the Scanner 1. Pull the cover open lever to open the ADFTurn off the scanner before cleaning the following locations Daily CareFeed rollers x 3. Close the ADF Daily CarePaper chute ADF 6.4 Cleaning the Carrier Sheet Replacing Consumables ChapterFire/Electric Shock 7.1 Replacing Consumables7.1 Replacing Consumables Part Nos. and Replacement Cycles of ConsumablesReplacing Consumables Website http//scansnap.fujitsu.com7.2 Replacing the Pad ASSY Replace the Pad ASSY following the procedure below1. Remove the documents on the paper chute 2. Pull the cover open lever to open the ADFReplacing Consumables 4. Attach the new Pad ASSY5. Close the ADF 6. Turn on the scanner⇒ The Check consumable status window will appear ⇒ When you click the Yes button, the counter is reset to⇒ A confirmation pop-up screen appears 7.3 Replacing the Pick Roller 3. Adjust the Side guide to the A5 sizeReplacing Consumables 1. Remove the documents on the paper chute4. Remove the sheet guide 5. Rotate the Pick roller bushing on the left sideHandle Sheet guideReplacing Consumables Pull out the shaft from the Pick roller while lifting up its tab9. Install the Pick roller with its shaft to the scanner 8. Attach a new Pick roller to the Pick roller shaftReplacing Consumables other feeding errors may occur11. Attach the sheet guide to the scanner 13. Turn on the scanner 12. Close the ADF⇒ The Check consumable status window appears 7.3 Replacing the Pick Roller Replacing ConsumablesScanSnap S510M Operators Guide 7.4 Purchasing the Carrier Sheet Appendix A Installation SpecificationsSpecifications Page Index Page USB connector WeightPage Repairs The user must not perform any repairs on the scannerPage ScanSnap S510M Operator’s Guide P3PC-1942-01ENZ0