Troubleshooting Checklist, 120 | Fujitsu S510M instruction

5.2Troubleshooting Checklist

This section describes common problems that may occur during the use of ScanSnap and how to solve them.

Check the items as described in the following table before requesting repair service.

If you cannot solve the problem even after checking the following items, contact an authorized FUJITSU scanner service provider.

Symptom	Check The Item Out	Resolution

The scanner cannot be	Is the AC/USB cable and	Connect the AC/USB cable and AC adapter
turned on.	the AC adapter connected	correctly.
	correctly?
	correctly?	Disconnect and then re-connect the AC cable
		Disconnect and then re-connect the AC cable
		and AC adapter.

	Is the paper chute closed?	Open the paper chute.
	(The scanner is automati-
	cally powered on/off when
	the paper chute is opened/
	closed.)

	Is the Mac OS started	Wait until Mac OS X is started up completely.
	completely?	The LED stays out while Mac OS X is
	(This scanner is powered	starting up or in the sleep mode.
	on/off in conjunction with
	the computer.)

	Did you press the [POWER]	Press the [POWER] button for more than 1
	button unintentionally to turn	second.
	off the scanner? (Pressing
	the [POWER] button turns
	off the scanner even if the
	paper chute is open.)

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Fujitsu S510M manual Troubleshooting Checklist, 120

Contents

Color Image Scanner Page Introduction ScanSnap S510M Operators Guide Contents Uninstalling Supplied Programs 114 Cleaning Materials 126Clearing Document Jams 118 120 FCC declaration Regulatory InformationCanadian DOC Regulations Use in High-safety Applications Bescheinigung des Herstellers / ImporteursInternational Energy Star Program About the use of mercury How Product Names Are Indicated In This Manual TrademarksManufacturer Safety Precautions Symbols Used In This ManualPreface Vii About the Warning Label Viii About Maintenance Screen Examples In This Manual Safety Precautions Do not damage the AC cable Do not use the scanner if you smell strange odor Do not install the scanner on unstable surfaces Xii Xiii Protect the scanner from static electricity Xiv Chapter Names and Functions of Parts Names and Functions of Parts Front Side Before You Start Using Your Scanner Operation ButtonRear Side Names and Functions of PartsPage Connecting ScanSnap Installing ScanSnap Connecting ScanSnap to your Computer Installing ScanSnap Before Installing ScanSnap Manager Installing ScanSnap Connecting ScanSnapClose all currently running programs Installing Adobe Acrobat Insert the Adobe Acrobat 8 DVD-ROMinto the DVD-ROM drive Click the Finder icon in the Dock menu Insert the ScanSnap Setup CD-ROM into the CD-ROM drive Installing ScanSnap ManagerDouble-click the ScanSnap icon Connecting ScanSnap When you have finished reading, click the Continue button Connecting ScanSnap ⇒ The Installing ScanSnap Manager window appears Connecting ScanSnap Connecting ScanSnap to your Computer Connecting the AC Adapter Connecting the USB Cable Connecting ScanSnap to your ComputerScanSnap Remove the seal on the rear side of the ScanSnap scanner USB cable Open the paper chute of ScanSnap Connecting ScanSnap Page Loading Documents Changing Scan Settings Flow of Operations Flow of Operations PreparationTurn on your computer Open the paper chute Basic Scanner Operations Flow of Operations Scanning documents Confirm if the Use Quick Menu is checked or not Load the document onto the scanner Press Scan buttonPage Default settings for scanning are as follows Turning the Scanner ON/OFF Turning on your computer or opening the paper chute Disconnecting the scanner End of OperationExiting ScanSnap Manager Close the paper chute to turn off the scanner Scanning Different Document Types With the Carrier Sheet Scanning Different Document Types Page How to load documents Loading DocumentsLoading Documents Align the edges of the document Load the document onto the paper chute Adjust the side guides to the document width Changing Scan Settings → Application tab Changing Scan Settings ⇒ The Scan and Save Settings window appears Following describes the setting items of each tab Application tab Application Add or Remove button To add an application To change settings To remove an application Save tab Folder path to save images Filename format button Use Operating System SettingYyyyMMddHHmmss Custom File Name Image quality Normal FastestBetter Faster Best Slow Color mode ColorScanning side Continue scanning after current scan is finished Setting for text only document Option buttonBrightness Black and White scanning only Allow automatic blank page removal Correct skewed character strings automatically Allow automatic image rotation File option tab Selecting the file optionPage Paper size tab Paper size When adding a custom document size Custom button When deleting a custom document size When changing the settingsCarrier Sheet Settings button Scan mixed paper size Create facing pages in one image Create front and back images separately Output image size Add custom size button Type in the width and length To delete custom sizes Compression tab Compression rate Image data size Various settings according to your needs Scanning only one side of a document Various settings according to your needsClick the OK button to close the window ⇒ The document is scanned in Simplex scan mode Load the document onto the scanner Press the Scan button Scanning color document in black-and-white Skipping blank pages On the Scanning tab, click the Option button ⇒ The setting takes effect the next time you scan documents Correcting skewed documents Basic Scanner Operations Correcting the orientation of scanned image Basic Scanner Operations Scanning documents of different widths or sizes at a time Align the leading edge and centerline of all documents Load the documents onto the paper chute Press the Scan button This case, select Clockwise You see the view direction is changed Saving scanned images in multiple files Document that has blank pages Continuing/stopping scanning after an error Click the Quit button Basic Scanner Operations Converting scanned images to searchable text with OCR Basic Scanner Operations To Create facing pages in one image Scanning Documents Using the Carrier SheetCreate facing pages in one image Operation Page Fold the sheet to be scanned in half Open the Carrier Sheet and insert the document Load the Carrier Sheet onto the ScanSnap Basic Scanner Operations To Create front and back images separately Basic Scanner Operations Open the Carrier Sheet and insert the material to scan Image is centered and output in the specified size Saving Data in the Specified Folder Operations in Quick Menu Saving Data in the Specified FolderLoad the document on the ScanSnap Place the mouse cursor on Scan2Folder Click the Scan2Folder action Verify a scanned image in the preview window Preview Window Specify file nameFile List File Size History button Local FolderSave Browse button Server address Network FolderConnect button Password Login buttonMac Folder Mac Member Name Cancel button Basic ScannerOperations Save button Sending Files by E-mail 100 Sending Files by E-mail 101Place the mouse cursor on Scan2E-mail Show preview checkbox 102Save scanned images to file checkbox Attached file Size 103 Click the OK button to close the Scan2E-mail -Options window 104 Click Scan2E-mail in the Action List 105 106 Attach to E-mail button 107 Click the Attach to E-mail button Using the ScanSnap as a Copy Machine 108 Using the ScanSnap as a Copy Machine 109Place the mouse cursor on Scan2Print Keep data used for printing as files checkbox Click the OK button to close the Scan2Print Options window 110Click Scan2Print in the Action List 111 Keep data used for printing as files checkbox Print button 112Preview button Uninstalling Supplied Programs 114 113 Uninstalling Supplied Programs To uninstall ScanSnap Manager in Mac OS XSelect Login Items 114 To uninstall ScanSnap Manager in Mac OS X v10.3/v10.4 Uninstalling ScanSnapUninstalling Supplied Programs 115 116 Clearing Document Jams 118 Troubleshooting Checklist 120 117 Clearing Document Jams 118 Troubleshooting 119Clearing Document Jams Remove the jammed paper Close the ADF Troubleshooting Checklist 120 Troubleshooting Checklist 121 122 123 124 Cleaning Materials 126 Cleaning the Carrier Sheet 132125 127 Cleaning Materials Parts No Remarks Cleaning Materials126 Cleaning the Scanner Exterior & Stacker Cleaning the Scanner Exterior & StackerDaily Care 127 Cleaning the Inside of the Scanner 128 Cleaning the Inside of the Scanner 129 While holding down the Scan button Press the Power button 130 131 Cleaning the Carrier Sheet 132 Replacing Consumables 133 Replacing Consumables Part Nos. and Replacement Cycles of Consumables134 135 Replacing ConsumablesReplacing Consumables 136 Replacing the Pad AssyRemove the Pad Assy 137 Replacing the Pad AssyAttach the new Pad Assy Turn on the scanner 138 Adjust the Side guide to the A5 size Replacing the Pick Roller139 Replacing the Pick Roller Remove the sheet guide 140Rotate the Pick roller bushing on the left side Remove the Pick roller with its shaft 141Remove the Pick roller from its shaft 142 Install the Pick roller with its shaft to the scannerAttach a new Pick roller to the Pick roller shaft 143 Attach the sheet guide to the scanner 144 145 Purchasing the Carrier Sheet 146 Appendix a 147 148 149 125 150 USB connector 151 152 Repairs 153 154 ScanSnap S510M Operator’s Guide