Fujitsu Troubleshooting Checklist, ScanSnap S510M Operators Guide, Symptom, Resolution

5.2 Troubleshooting Checklist

Symptom	Check The Item Out			Resolution
Scanning does not	Is the USB cable connected			Connect the USB cable correctly. (When a
start.	correctly?			hub is used, check the hub’s power supply.)
	Is the	LED light blinking?		Disconnect and then re-connect the AC cable
				and AC adapter.
				(Wait at least 5 seconds before reconnecting
				the AC or USB cable.)
	Is ScanSnap Manager			If the "ScanSnap Manager" icon is not
	surely started?			displayed, with Finder, select the destination
	(If ScanSnap Manager is			folder where ScanSnap is installed (generally,
	active, the "ScanSnap Man-			you can find "ScanSnap" in "Applications"),
	ager" icon		with a tri-	and then select "ScanSnap Manager" to start
				up "ScanSnap Manager."
	angle below it appears in
	the Dock menu.)
	Is ScanSnap Manager			Perform the following:
	running normally?			1. Disconnect and re-connect the AC cable
	(If ScanSnap Manager is			and AC adapter. If doing so does not
	not running normally, the			improve the situation, perform step 2.
	"ScanSnap Manager" icon			2. If a USB hub is being used, directly
	in the Dock menu is in the			connect ScanSnap to your computer.
	not-ready state		.)	If this does not improve the situation, per-
				form step 3.
	Depending on the features			3. Restart your computer.
	of the computer, the scan-			If none of the above operations resolves the
	ner may not be recognized			problem, uninstall and re-install ScanSnap
	shortly after the power is			Manager.
	turned on back if the com-
	puter goes into the sleep
	mode before turning off the
	power.
	Did you resume the com-			When you perform scanning after resuming
	puter from the hibernation			the computer from the hibernation state, move
	state?			the mouse or press any key before scanning.
Vertical lines appear in	Is the inside of the ADF			Clean the inside of the ADF following the
the scanned image.	dirty?			instructions in chapter "6 Daily Care" (page
				125).
The scanned image	Is the document loaded			Load the document correctly, referring section
shifts or is distorted.	correctly?			"Loading Documents" on page.33.
The scanned image is	In B&W scanning, is the			Adjust "Brightness" in the "Read Mode Option"
too light or too dark.	"Brightness (Black and			window, which you can open by clicking the
	White scanning only)" set-			[Option] button on the [Scanning] tab in the
	ting set to extremely Light or			"Scan and Save Settings" window.
	Dark?

5

Troubleshooting

ScanSnap S510M Operator's Guide

121