Lexmark MX710DHE, 24T7310, 237, 037 manual The scanner does not respond, Step, support

Troubleshooting			336
	Action	Yes	No
	Step 2	Contact customer	The problem is solved.
	Select a lower scan resolution.	support.
	Does scanning still take too long or freeze the computer?
The scanner does not respond
	Action	Yes	No
	Step 1	Go to step 2.	Turn on the printer.
	Check if the printer is turned on.
	Is the printer turned on?
	Step 2	Go to step 3.	Connect the printer
	Check if the printer cable is securely attached to the printer and the		cable securely to the
	computer, print server, option, or other network device.		printer and the
			computer, print server,
	Is the printer cable securely attached to the printer and the computer,		option, or other
			network device.
	print server, option, or other network device?
	Step 3	Go to step 4.	Connect the power
	Check if the power cord is plugged into the printer and a properly		cord to the printer and
	grounded electrical outlet.		a properly grounded
			electrical outlet.
	Is the power cord plugged into the printer and a properly grounded
	electrical outlet?
	Step 4	Turn on the switch or	Go to step 5.
	Check if the electrical outlet is turned off by a switch or breaker.	reset the breaker.
	Is the electrical outlet turned off by a switch or breaker?
	Step 5	Connect the printer	Go to step 6.
	Check if the printer is plugged into any surge protectors, uninterruptible	power cord directly to
	power supplies, or extension cords.	a properly grounded
		electrical outlet.
	Is the printer plugged into any surge protectors, uninterruptible power
	supplies, or extension cords?
	Step 6	Unplug the other	Go to step 7.
	Check other electrical equipment plugged into the outlet.	electrical equipment
		and turn on the printer.
	Are the other electrical equipment working?	If the printer does not
		work, then reconnect
		the other electrical
		equipment and then go
		to step 6.