Scanner does not respond, Troubleshooting 336 | Lexmark MX710, 237

Troubleshooting			336

	Action	Yes	No
	Step 2	Contact customer	The problem is solved.
	Select a lower scan resolution.	support.
	Does scanning still take too long or freeze the computer?

The scanner does not respond

	Action	Yes	No

	Step 1	Go to step 2.	Turn on the printer.
	Check if the printer is turned on.
	Is the printer turned on?

	Step 2	Go to step 3.	Connect the printer
	Check if the printer cable is securely attached to the printer and the		cable securely to the
	computer, print server, option, or other network device.		printer and the
			computer, print server,
	Is the printer cable securely attached to the printer and the computer,		option, or other
			network device.
	print server, option, or other network device?		network device.
	print server, option, or other network device?

	Step 3	Go to step 4.	Connect the power
	Check if the power cord is plugged into the printer and a properly		cord to the printer and
	grounded electrical outlet.		a properly grounded
			electrical outlet.
	Is the power cord plugged into the printer and a properly grounded
	electrical outlet?

	Step 4	Turn on the switch or	Go to step 5.
	Check if the electrical outlet is turned off by a switch or breaker.	reset the breaker.
	Is the electrical outlet turned off by a switch or breaker?

	Step 5	Connect the printer	Go to step 6.
	Check if the printer is plugged into any surge protectors, uninterruptible	power cord directly to
	power supplies, or extension cords.	a properly grounded
		electrical outlet.
	Is the printer plugged into any surge protectors, uninterruptible power
	supplies, or extension cords?

	Step 6	Unplug the other	Go to step 7.
	Check other electrical equipment plugged into the outlet.	electrical equipment
		and turn on the printer.
	Are the other electrical equipment working?	If the printer does not
	Are the other electrical equipment working?	work, then reconnect
		work, then reconnect
		the other electrical
		equipment and then go
		to step 6.

Image 336

Lexmark MX710DHE, 24T7310, 237, 037 manual Scanner does not respond, Troubleshooting 336

Contents

Users Guide November Contents Loading paper and specialty media Paper and specialty media guidePrinting Copying 100 Faxing 120 Scanning 143Understanding the printer menus 151 Saving money and the environment 228 Troubleshooting 272 Maintaining the printer 238Managing the printer 253 Clearing jams 256 340 Safety information Safety informationPage Learning about the printer Finding information about the printerLearning about the printer What are you looking for? Find it here Selecting a location for the printer Other countries and regions-See the printed Printer configurations Basic model Fully configured model Understanding the basic functions of the scanner Using the ADF and scanner glass Using the ADFUsing the scanner glass You can use the ADF or the scanner glass to scan documents Using the printer control panel Understanding the printer control panelUnderstanding the printer control panel Use Indicator light color and its corresponding printer status Understanding the home screen Features Feature Description Using the touch-screen buttons Arrows View a list of options Copy It Print a copy Other touch-screen buttons Setting up and using the home screen applications Finding the IP address of the printerFinding the IP address of the computer For Windows users Accessing the Embedded Web Server Click Settings General Settings Home screen customizationCustomizing the home screen For Macintosh users Understanding the different applications Activating the home screen applicationsFinding information about the home screen applications Setting up Forms and Favorites Setting up Card CopyClick Settings Apps Apps Management Forms and Favorites Click Settings Apps Apps Management Card Copy Using MyShortcut Setting up Multi Send Click Settings Apps Apps Management Multi Send Setting up Scan to Network Setting up Remote Operator PanelClick Settings Apps Apps Management Scan to Network Click Settings Remote Operator Panel Settings Exporting and importing a configuration Click Settings Import/Export Additional printer setup Installing internal optionsAvailable internal options Accessing the controller board Page Page Installing a memory card Additional printer setup Close the access coverPage Installing an optional card Page Installing an Internal Solutions Port Page Page Page Page Installing a printer hard disk Page Page Page Page Additional printer setup Removing a printer hard disk Page Installing hardware options Order of installationInstalling optional trays Page Page Attaching cables EXT port Setting up the printer software Installing the printer softwareOrganizing cables Updating available options in the printer driver MacintoshOpen the printers folder Windows Preparing to set up the printer on an Ethernet network Click Update Now ‑ Ask PrinterNetworking Installing the printer on an Ethernet network For Windows usersFor Macintosh users Select Ethernet connection, and then click Continue Preparing to set up the printer on a wireless network Connecting the printer using the Wireless Setup Wizard Select a wireless connection setupNetwork/Ports Active NIC Auto Submit From the printer control panel, navigate to Using the Push Button Configuration method Using the Personal Identification Number PIN methodClick Settings Network/Ports Wireless Windows Setting up serial printing Click Continue Finish Verifying printer setup Printing a menu settingsPrinting a network setup Reports Menu Settings Setting the paper size and type Configuring Universal paper settingsLoading paper and specialty media Loading the 250‑ or 550‑sheet trayPage Page One ‑sided printing Two ‑sided duplex printing Page Page Page Loading the 2100‑sheet tray Loading A5‑size paper Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper Page Page ABC Loading the multipurpose feeder Pull down the multipurpose feeder doorPage Page One ‑sided simplex printing Two ‑sided duplex printing Click Settings Paper Menu Linking and unlinking traysLinking and unlinking trays Using the Embedded Web Server Using the printer control panelCreating a custom name for a paper type Assigning a custom paper type Click Settings Paper Menu Custom Types Paper Menu Custom Types Using specialty media Tips on using card stockTips on using envelopes Paper and specialty media guide Tips on using labels Tips on using letterheadSource Printing Printable side Paper orientation Tips on using transparencies Paper characteristicsPaper guidelines Using recycled paper and other office papers Fiber contentSelecting paper Selecting preprinted forms and letterhead Unacceptable paper examples Supported paper sizes, types, and weights Storing paperPaper sizes supported by the printer Paper and specialty media guide Optional 250 ‑ Feeder Glass Or 550 ‑sheet Tray Paper types and weights supported by the printer Printer engine supports 60-176‑g/m216-47‑lb paper weightsPaper type 250 ‑ or 2100 ‑sheet Multipurpose Duplex 550 ‑sheet tray Tray Feeder Adjusting toner darkness PrintingPrinting forms and a document Printing forms Click Settings Print Settings Quality Menu Toner Darkness Settings Print Settings Quality Menu Toner DarknessPrinting from a flash drive Printing from a flash drive Supported flash drives and file types Printing confidential and other held jobs Storing print jobs in the printerRecommended flash drives File type Modifying confidential print settings Printing confidential and other held jobsPrinting Touch Submit Canceling a print job Printing information pages For Macintosh users Copying using the ADF CopyingMaking copies Making a quick copy Copying using the scanner glass Copying photosCopying on specialty media Copying on transparencies Creating a copy shortcut using the printer control panel Copying on letterhead Customizing copy settings Making copies using paper from a selected trayCopying to a different size Copying different paper sizes Copying on both sides of the paper duplexing Example 2 Copying on a single paper sizeCopy to Auto Size Match Copy It Copy to Letter Copy It Adjusting copy quality Reducing or enlarging copies Collating copies Placing separator sheets between copiesCollated Not collated Copying multiple pages onto a single sheet Copying 107 From the home screen, navigate toCopy Advanced Options Separator Sheets Select one of the following Placing information on copies Creating a custom copy jobPlacing a header or footer on pages Copying 108 Canceling a copy job Canceling a copy job while pages are being printedPlacing an overlay message on each Understanding the copy options Content Using the advanced optionsCopies Save As ShortcutPage Setting up the printer to e-mail Setting up the e-mail functionConfiguring e‑mail settings Click Settings E-mail/FTP Settings E-mail Settings Creating an e-mail shortcut using the Embedded Web Server Creating an e-mail shortcut using the printer control panelClick Settings Creating an e-mail shortcut Sending an e-mail using the printer control panel Sending an e‑mail using a shortcut numberMailing a document Mailing 115 Customizing e-mail settings Sending an e‑mail using the address bookAdding e-mail subject and message information Changing the output file type Canceling an e-mail Understanding the e-mail options Resolution Original SizeSend As Mailing 118 Setup Scan PreviewMailing 119 Setting up the printer to fax Initial fax setupFaxing Faxing 120 Setup 1 Printer is connected to a dedicated fax line Choosing a fax connectionScenario 1 Standard telephone line Faxing 121 Tips for this setup Faxing 122Connected to the same telephone wall jack Faxing 123 Connected to different wall jacks Faxing 124 Scenario 2 Digital Subscriber Line DSL Scenario 3 VoIP telephone service Setup 1 Printer is connected directly to a cable modem Faxing 127Page Part name Part number Lexmark adapter plug 40X8519 Connecting the printer to a non‑RJ‑11 wall jack Faxing 130 Connecting the printer to a wall jack in Germany Faxing 131 Faxing 132 Connect the printer to any of the N ports Connecting to a distinctive ring service Setting the outgoing fax name and numberSettings Fax Settings Analog Fax Setup Answer On Click Settings Fax Settings Analog Fax Setup Setting the date and time Configuring the printer to observe daylight saving timeSending a fax using the printer control panel Sending a fax Sending a fax using the computer Sending a fax using a shortcut numberFax tab Enable fax Sending a fax using the address book Sending a fax at a scheduled time Click Settings Manage Shortcuts Fax Shortcut Setup Creating shortcuts Customizing fax settings Changing the fax resolutionClick Settings Reports Click Fax Job Log or Fax Call Log Making a fax lighter or darker Canceling an outgoing fax Holding and forwarding faxesBlocking junk faxes Holding faxes Click Settings Fax Settings Analog Fax Setup Holding Faxes Click Settings Fax SettingsUnderstanding the fax options Forwarding a fax Resolution Delayed Send Faxing 142This option lets you send a fax at a later time or date Using Scan to Network Creating an FTP shortcut using the Embedded Web ServerScanning Scanning to an FTP address Creating an FTP shortcut using the printer control panel Scanning to an FTP address using the printer control panelScanning to an FTP address Scanning to an FTP address using a shortcut number Scanning an FTP using the address bookScanning 145 Scanning to a computer using the Embedded Web Server Scanning to a computer or flash driveScanning 146 Click Scan Profile Create Scan Profile Setting up Scan to Computer Click Next Close Understanding the scan options Scanning to a flash driveThis option lets you type a file name for the scan image Scanning 149 Scan Preview Understanding the printer m enus Menus listUnderstanding the printer menus 151 Default Source menu Configure MP menuPaper menu Understanding the printer menus 152 Paper Size/Type menu Understanding the printer menus 153Tray x Size Tray x Type Understanding the printer menus 154 MP Feeder SizeMP Feeder Type Understanding the printer menus 155 Manual Paper SizeManual Paper Type Manual Envelope Size Substitute Size menu Paper Texture menuUnderstanding the printer menus 156 Understanding the printer menus 157 Paper Weight menu Understanding the printer menus 158 Understanding the printer menus 159 Paper Loading menu Understanding the printer menus 160 Custom Types menu Custom Names menuUnderstanding the printer menus 161 Use Custom Name Universal Setup menu Custom Scan Sizes menuUnderstanding the printer menus 162 Custom Scan Size Reports Menu Reports menuUnderstanding the printer menus 163 Network/Ports menu Active NIC menuUnderstanding the printer menus 164 Standard Network or Network x menu Understanding the printer menus 165 To access the menu, navigate to either of the following Network Card menuUnderstanding the printer menus 166 TCP/IP menu Understanding the printer menus 167 IPv6 menu Understanding the printer menus 168 Wireless menu To access the menu, navigate toNetwork/Ports Network x Network x Setup Wireless AppleTalk menu Standard USB menu Understanding the printer menus 170Activate View Name Parallel x menu Understanding the printer menus 171 Understanding the printer menus 172 Parallel Buffer Serial x menu Understanding the printer menus 173 Understanding the printer menus 174 Serial Buffer Understanding the printer menus 175 Robust XONBaud Data Bits Smtp Setup menu Understanding the printer menus 176 Edit Security Setups menu Security menuUnderstanding the printer menus 177 Miscellaneous Security Settings menu Edit Access ControlsLogin Restrictions Security Reset Jumper Confidential Print menu Understanding the printer menus 179 Disk Wiping menu Security Audit Log menuUnderstanding the printer menus 180 Set Date/Time menu Understanding the printer menus 181 Settings menu General Settings menuUnderstanding the printer menus 182 Quiet Mode Run Initial setupUnderstanding the printer menus 183 ADF Loaded Beep Understanding the printer menus 184 KeyboardPaper Sizes Scan to PC Port Range Understanding the printer menus 185 Displayed Information Understanding the printer menus 186 Home screen customizationDate Format Time Format Understanding the printer menus 187 Understanding the printer menus 188 Understanding the printer menus 189 Error Recovery Print RecoveryUnderstanding the printer menus 190 Factory Defaults Understanding the printer menus 191Press Sleep Button Press and Hold Sleep Button Copy Settings menu Copy Settings menu items and descriptionsUnderstanding the printer menus 192 Understanding the printer menus 193 Understanding the printer menus 194 Fax Settings menu Fax Mode Analog Fax Setup menuGeneral Fax Settings Understanding the printer menus 195 Understanding the printer menus 196 Fax Send Settings ResolutionUnderstanding the printer menus 197 Fax Cover Understanding the printer menus 198 Dial Prefix Understanding the printer menus 199 Fax Receive Settings Understanding the printer menus 200 Understanding the printer menus 201 Fax Log Settings Speaker SettingsUnderstanding the printer menus 202 ‑mail Settings menu Ringer Volume‑mail Server Setup Answer On Understanding the printer menus 204 FormatOrientation Text Default Text/Photo DefaultUnderstanding the printer menus 205 Jpeg Quality Photo Default Understanding the printer menus 206‑mail images sent as Use Multi ‑Page Tiff FTP Settings menu Understanding the printer menus 207Use cc/bcc Understanding the printer menus 208 Understanding the printer menus 209 Understanding the printer menus 210 File Name Scan Settings Flash Drive menuUnderstanding the printer menus 211 Text or Photo Default Understanding the printer menus 212 Print Settings Understanding the printer menus 213Copies Understanding the printer menus 214 Duplex BindingPaper Saver Ordering Paper Saver Border Print Settings Setup menuUnderstanding the printer menus 215 Understanding the printer menus 216 Print AreaDownload Target Resource Save Finishing menu Understanding the printer menus 217 Print Resolution Quality menuUnderstanding the printer menus 218 Separator Source Job Accounting menu Understanding the printer menus 219 Understanding the printer menus 220 Utilities menu Understanding the printer menus 221 XPS menu PostScript menuUnderstanding the printer menus 222 PCL Emul menu Understanding the printer menus 223 Understanding the printer menus 224 Tray Renumber Html menu Understanding the printer menus 225 Image menu Understanding the printer menus 226 Help menu Understanding the printer menus 227Menu item Description Using recycled paper Saving money and the environmentSaving paper and toner Conserving supplies Using Eco‑Mode Click Settings General Settings Eco‑Mode select a settingClick Settings General Settings Quiet Mode select a setting Saving energy Adjusting Sleep mode Click Settings General Settings TimeoutsSettings General Settings Timeouts Sleep Mode Saving money and the environment 230 Using Hibernate mode Adjusting the brightness of the printer displayClick Settings General Settings Sleep Button Settings Settings General Settings Settings General Settings Screen Brightness RecyclingRecycling Lexmark products Recycling Lexmark packagingPage Securing the printer Statement of VolatilityErasing volatile memory Disposing of a printer hard disk Using the printer control panel Touch Wipe All SettingsTouch Back Exit Config Menu Erasing non‑volatile memory Configuring printer hard disk encryption Using the Embedded Web ServerClick Settings Security Disk Encryption Touch Disk Encryption Enable Finding printer security information Securing the printer 237 Cleaning the printer parts Cleaning the printerMaintaining the printer Maintaining the printer 238 Cleaning the scanner glass Maintaining the printer 239Page Checking the status of parts and supplies Close the scanner coverFrom the home screen, touch Status/Supplies View Supplies Click Device Status More Details Using genuine Lexmark parts and supplies Ordering parts and suppliesEstimated number of remaining pages Ordering toner cartridges Ordering an imaging unit Maintaining the printer 243Regular cartridge Part name Ordering a maintenance kit Lexmark Return Program fuser maintenance kit typeLexmark regular fuser maintenance kit type Lexmark ADF maintenance kit Storing supplies Replacing suppliesReplacing the toner cartridge Maintaining the printer 245Page Replacing the imaging unit Page Page Page Moving the printer Before moving the printerMaintaining the printer 251 Moving the printer to another location Shipping the printerMaintaining the printer 252 Finding advanced networking and administrator information Setting up e‑mail alertsManaging the printer Checking the virtual display Click Settings Print Settings Supply Notifications Notification Description Restoring factory default settings Managing the printer 255 Clearing jams Avoiding jamsLoad paper properly Clearing jams 256 Understanding jam messages and locations Use recommended paper Clearing jams 258 Area Area name Printer control panel message What to do ‑page jam, lift front cover to remove cartridge Clearing jams 259Page Page ‑page jam, open upper rear door ‑page jam, open upper and lower rear door Page ‑page jam, remove standard bin jam ‑page jam, remove tray 1 to clear duplex ‑page jam, open tray x ‑page jam, clear manual feeder Page ‑page jam, open automatic feeder top cover y.xx Clearing jams 270Page Troubleshooting Understanding printer messages Troubleshooting 273 Check tray x connectionClose door or insert cartridge Close top access cover Configuration change, some held jobs were not restoredDisk full, scan job canceled Close front door Error reading USB drive. Remove USB Error reading USB hub. Remove hubFax partition inoperative. Contact system administrator Disk must be formatted for use in this device Fax Station Name not set up. Contact system administrator Fax Station Number not set up. Contact system administratorImaging unit low 84.xy Imaging unit nearly low 84.xy Install duplex Install TrayInsert Tray Insufficient memory for Flash Memory Defragment operation Insufficient memory to support Resource Save feature Insufficient memory, some held jobs will not be restoredInsufficient memory to collate job Insufficient memory, some Held Jobs were deleted Troubleshooting 279 Load paper source with paper size paper orientationLoad Manual Feeder with custom string paper orientation Load Manual Feeder with custom type name paper orientation Troubleshooting 280 Load Manual Feeder with paper size paper orientationMemory full, cannot print faxes Network x software error No analog phone line connected to modem, fax is disabledMemory full, cannot send faxes Non‑Lexmark supply type, see User’s Guide 33.xy Parallel port x disabled Reinstall missing or unresponsive imaging unit 31.xyPaper changes needed Remove defective disk Remove packaging material, area nameRemove paper from standard output bin Replace all originals if restarting job Replace imaging unit, 0 estimated pages remain 84.xy Replace jammed originals if restarting job Restore held jobs? Replace roller kitReplace separator pad Replace unsupported cartridge 32.xy Scanner disabled by admin Scanner maintenance required soon, use ADF KitSerial option x error Serial port x disabled Some held jobs were not restored Standard network software errorStandard USB port disabled Too many disks installed Unsupported camera mode, unplug camera and change mode USB port x disabledToo many trays attached Tray x paper size unsupported Solving printer problems Weblink server not set up. Contact system administratorBasic printer problems Printer is not responding Troubleshooting 290 Hardware and internal option problems Troubleshooting 291Printer display is blank Cannot detect internal option Internal Solutions Port does not operate correctly Troubleshooting 292Internal print server does not operate correctly Tray problems Troubleshooting 293Action Yes Step Problem is solved Go to step Step Problem is solved. Go to step Paper feed problems Troubleshooting 294Settings General Settings Print Recovery USB/parallel interface card does not operate correctly Troubleshooting 295 Action Yes Step Go to step Problem is solvedPaper frequently jams Paper jam message remains after jam is cleared Solving print problems Printing problemsTroubleshooting 296 Confidential and other held jobs do not print Envelope seals when printing Error message about reading the flash drive appearsTroubleshooting 297 Troubleshooting 298 Incorrect characters printJob prints from the wrong tray or on the wrong paper Troubleshooting 299 Large jobs do not collateClick File Print Advanced Print As Image OK OK Troubleshooting 300 Print jobs do not print Troubleshooting 301 Settings General Settings Print Recovery Page Protect OffPrint job takes longer than expected Troubleshooting 302 Printing slows downTray linking does not work Troubleshooting 303 Settings General Settings TimeoutsUnexpected page breaks occur Print quality problems Troubleshooting 304Characters have jagged or uneven edges Touch PCL Fonts or PostScript Fonts Troubleshooting 305 Clipped pages or images Troubleshooting 306 Compressed images appear on printsGray background on prints Troubleshooting 307 Horizontal voids appear on prints Troubleshooting 308 Incorrect margins on prints Troubleshooting 309 Paper curl Troubleshooting 310 Printer is printing blank pages Troubleshooting 311 Printer is printing solid black pagesPrint irregularities Troubleshooting 312 Troubleshooting 313 Print is too dark Troubleshooting 314 Print is too light Troubleshooting 315 Troubleshooting 316 Repeating defects appear on prints Troubleshooting 317 Shadow images appear on prints Troubleshooting 318 Skewed printStreaked horizontal lines appear on prints Troubleshooting 319 Streaked vertical lines appear on prints Troubleshooting 320 Troubleshooting 321 Toner fog or background shading appears on printsToner rubs off Troubleshooting 322 Toner specks appear on printsTransparency print quality is poor Uneven print density Troubleshooting 323 Vertical voids appear on prints Solving copy problems Troubleshooting 324Copier does not respond Partial document or photo copies Troubleshooting 325 Poor copy quality Scanner unit does not close Advanced Options Advanced Imaging Solving fax problems Troubleshooting 327Caller ID is not shown Cannot send or receive a fax Troubleshooting 328 Troubleshooting 329 Troubleshooting 330 Can receive but not send faxesCan send but not receive faxes Click Settings Fax Settings Analog Fax Setup Settings General Settings Run initial setup YesSubmit Solving scanner problems Troubleshooting 332Received fax has poor print quality Cannot scan from a computer Partial document or photo scans Troubleshooting 334 Poor scanned image quality Troubleshooting 335 Scan job was not successfulScanning takes too long or freezes the computer Stamp or Overwrite Troubleshooting 336 Scanner does not respond Solving home screen applications problems An application error has occurredTroubleshooting 337 Click Settings Apps Apps Management System tab Log Troubleshooting 338 Embedded Web Server does not openContacting customer support Tech Library MailLive chat Product information Edition notice340 November Trademarks 341 Modular component notice Licensing noticesNoise emission levels 342 Product disposal Static sensitivity notice343 Temperature information Power consumptionProduct power consumption Laser notice Sleep Mode Hibernate ModeOff mode Mode Description Power consumption Watts Industry Canada compliance statement Avis de conformité aux normes de l’industrie du CanadaEuropean Community EC directives conformity Radio interference notice 347 348 Using this product in Switzerland Utilisation de ce produit en SuisseVerwendung dieses Produkts in der Schweiz Uso del prodotto in Svizzera Regulatory notices for wireless products Exposure to radio frequency radiationIndustry Canada Canada Industry Canada Canada 351 352 ΤΗΣ Οδηγιασ 1999/5/ΕΚ Limited warranty Limited warranty serviceLexmark International, Inc., Lexington, KY 353 Extent of limited warranty 354 Patent acknowledgment Limitation of liabilityAdditional rights 355 356 Symbols IndexNumerics Index 357Page Page FTP Page Page Page Page Page Page