‑page jam, remove standard bin jam | Lexmark MX710DHE, 24T7310, 237

Clearing jams

265

2

1

6Insert the standard tray.

7From the printer control panel, touch Done to clear the message and continue printing.

[x]‑page jam, remove standard bin jam. [203]

1Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.

Image 265

Lexmark MX710DHE, 24T7310, 237, 037 manual ‑page jam, remove standard bin jam

Contents

November Users Guide Contents Paper and specialty media guide Loading paper and specialty mediaPrinting Copying 100 Scanning 143 Faxing 120Understanding the printer menus 151 Saving money and the environment 228 Maintaining the printer 238 Troubleshooting 272Managing the printer 253 Clearing jams 256 340 Safety information Safety informationPage Finding information about the printer Learning about the printerLearning about the printer What are you looking for? Find it here Other countries and regions-See the printed Selecting a location for the printer Printer configurations Basic model Understanding the basic functions of the scanner Fully configured model Using the ADF Using the ADF and scanner glassUsing the scanner glass You can use the ADF or the scanner glass to scan documents Understanding the printer control panel Using the printer control panelUnderstanding the printer control panel Use Understanding the home screen Indicator light color and its corresponding printer status Feature Description Features Arrows View a list of options Copy It Print a copy Using the touch-screen buttons Other touch-screen buttons Finding the IP address of the printer Setting up and using the home screen applicationsFinding the IP address of the computer For Windows users Click Settings General Settings Home screen customization Accessing the Embedded Web ServerCustomizing the home screen For Macintosh users Activating the home screen applications Understanding the different applicationsFinding information about the home screen applications Setting up Card Copy Setting up Forms and FavoritesClick Settings Apps Apps Management Forms and Favorites Click Settings Apps Apps Management Card Copy Using MyShortcut Click Settings Apps Apps Management Multi Send Setting up Multi Send Setting up Remote Operator Panel Setting up Scan to NetworkClick Settings Apps Apps Management Scan to Network Click Settings Remote Operator Panel Settings Click Settings Import/Export Exporting and importing a configuration Installing internal options Additional printer setupAvailable internal options Accessing the controller board Page Page Additional printer setup Close the access cover Installing a memory cardPage Installing an optional card Page Installing an Internal Solutions Port Page Page Page Page Installing a printer hard disk Page Page Page Page Additional printer setup Removing a printer hard disk Page Order of installation Installing hardware optionsInstalling optional trays Page Page Attaching cables EXT port Installing the printer software Setting up the printer softwareOrganizing cables Macintosh Updating available options in the printer driverOpen the printers folder Windows Click Update Now ‑ Ask Printer Preparing to set up the printer on an Ethernet networkNetworking For Windows users Installing the printer on an Ethernet networkFor Macintosh users Select Ethernet connection, and then click Continue Preparing to set up the printer on a wireless network Select a wireless connection setup Connecting the printer using the Wireless Setup WizardNetwork/Ports Active NIC Auto Submit From the printer control panel, navigate to Using the Personal Identification Number PIN method Using the Push Button Configuration methodClick Settings Network/Ports Wireless Windows Setting up serial printing Click Continue Finish Printing a menu settings Verifying printer setupPrinting a network setup Reports Menu Settings Configuring Universal paper settings Setting the paper size and typeLoading paper and specialty media Loading the 250‑ or 550‑sheet trayPage Page One ‑sided printing Two ‑sided duplex printing Page Page Page Loading the 2100‑sheet tray Loading A5‑size paper Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper Page Page ABC Pull down the multipurpose feeder door Loading the multipurpose feederPage Page One ‑sided simplex printing Two ‑sided duplex printing Linking and unlinking trays Click Settings Paper MenuLinking and unlinking trays Using the printer control panel Using the Embedded Web ServerCreating a custom name for a paper type Assigning a custom paper type Paper Menu Custom Types Click Settings Paper Menu Custom Types Tips on using card stock Using specialty mediaTips on using envelopes Paper and specialty media guide Tips on using letterhead Tips on using labelsSource Printing Printable side Paper orientation Paper characteristics Tips on using transparenciesPaper guidelines Fiber content Using recycled paper and other office papersSelecting paper Selecting preprinted forms and letterhead Unacceptable paper examples Storing paper Supported paper sizes, types, and weightsPaper sizes supported by the printer Optional 250 ‑ Feeder Glass Or 550 ‑sheet Tray Paper and specialty media guide Printer engine supports 60-176‑g/m216-47‑lb paper weights Paper types and weights supported by the printerPaper type 250 ‑ or 2100 ‑sheet Multipurpose Duplex 550 ‑sheet tray Tray Feeder Printing Adjusting toner darknessPrinting forms and a document Printing forms Settings Print Settings Quality Menu Toner Darkness Click Settings Print Settings Quality Menu Toner DarknessPrinting from a flash drive Printing from a flash drive Supported flash drives and file types Storing print jobs in the printer Printing confidential and other held jobsRecommended flash drives File type Printing confidential and other held jobs Modifying confidential print settingsPrinting Touch Submit Printing information pages Canceling a print job For Macintosh users Copying Copying using the ADFMaking copies Making a quick copy Copying photos Copying using the scanner glassCopying on specialty media Copying on transparencies Copying on letterhead Creating a copy shortcut using the printer control panel Making copies using paper from a selected tray Customizing copy settingsCopying to a different size Copying different paper sizes Example 2 Copying on a single paper size Copying on both sides of the paper duplexingCopy to Auto Size Match Copy It Copy to Letter Copy It Reducing or enlarging copies Adjusting copy quality Placing separator sheets between copies Collating copiesCollated Not collated Copying 107 From the home screen, navigate to Copying multiple pages onto a single sheetCopy Advanced Options Separator Sheets Select one of the following Creating a custom copy job Placing information on copiesPlacing a header or footer on pages Copying 108 Canceling a copy job while pages are being printed Canceling a copy jobPlacing an overlay message on each Understanding the copy options Using the advanced options ContentCopies Save As ShortcutPage Setting up the e-mail function Setting up the printer to e-mailConfiguring e‑mail settings Click Settings E-mail/FTP Settings E-mail Settings Creating an e-mail shortcut using the printer control panel Creating an e-mail shortcut using the Embedded Web ServerClick Settings Creating an e-mail shortcut Sending an e‑mail using a shortcut number Sending an e-mail using the printer control panelMailing a document Mailing 115 Sending an e‑mail using the address book Customizing e-mail settingsAdding e-mail subject and message information Changing the output file type Understanding the e-mail options Canceling an e-mail Original Size ResolutionSend As Mailing 118 Scan Preview SetupMailing 119 Initial fax setup Setting up the printer to faxFaxing Faxing 120 Choosing a fax connection Setup 1 Printer is connected to a dedicated fax lineScenario 1 Standard telephone line Faxing 121 Faxing 122 Tips for this setupConnected to the same telephone wall jack Connected to different wall jacks Faxing 123 Faxing 124 Scenario 2 Digital Subscriber Line DSL Scenario 3 VoIP telephone service Faxing 127 Setup 1 Printer is connected directly to a cable modemPage Part name Part number Lexmark adapter plug 40X8519 Faxing 130 Connecting the printer to a non‑RJ‑11 wall jack Faxing 131 Connecting the printer to a wall jack in Germany Faxing 132 Connect the printer to any of the N ports Setting the outgoing fax name and number Connecting to a distinctive ring serviceSettings Fax Settings Analog Fax Setup Answer On Click Settings Fax Settings Analog Fax Setup Configuring the printer to observe daylight saving time Setting the date and timeSending a fax using the printer control panel Sending a fax Sending a fax using a shortcut number Sending a fax using the computerFax tab Enable fax Sending a fax at a scheduled time Sending a fax using the address book Creating shortcuts Click Settings Manage Shortcuts Fax Shortcut Setup Changing the fax resolution Customizing fax settingsClick Settings Reports Click Fax Job Log or Fax Call Log Making a fax lighter or darker Holding and forwarding faxes Canceling an outgoing faxBlocking junk faxes Holding faxes Click Settings Fax Settings Click Settings Fax Settings Analog Fax Setup Holding FaxesUnderstanding the fax options Forwarding a fax Resolution Faxing 142 Delayed SendThis option lets you send a fax at a later time or date Creating an FTP shortcut using the Embedded Web Server Using Scan to NetworkScanning Scanning to an FTP address Scanning to an FTP address using the printer control panel Creating an FTP shortcut using the printer control panelScanning to an FTP address Scanning an FTP using the address book Scanning to an FTP address using a shortcut numberScanning 145 Scanning to a computer or flash drive Scanning to a computer using the Embedded Web ServerScanning 146 Click Scan Profile Create Scan Profile Click Next Close Setting up Scan to Computer Scanning to a flash drive Understanding the scan optionsThis option lets you type a file name for the scan image Scanning 149 Scan Preview Menus list Understanding the printer m enusUnderstanding the printer menus 151 Configure MP menu Default Source menuPaper menu Understanding the printer menus 152 Understanding the printer menus 153 Paper Size/Type menuTray x Size Tray x Type MP Feeder Size Understanding the printer menus 154MP Feeder Type Manual Paper Size Understanding the printer menus 155Manual Paper Type Manual Envelope Size Paper Texture menu Substitute Size menuUnderstanding the printer menus 156 Understanding the printer menus 157 Understanding the printer menus 158 Paper Weight menu Understanding the printer menus 159 Understanding the printer menus 160 Paper Loading menu Custom Names menu Custom Types menuUnderstanding the printer menus 161 Use Custom Name Custom Scan Sizes menu Universal Setup menuUnderstanding the printer menus 162 Custom Scan Size Reports menu Reports MenuUnderstanding the printer menus 163 Active NIC menu Network/Ports menuUnderstanding the printer menus 164 Understanding the printer menus 165 Standard Network or Network x menu Network Card menu To access the menu, navigate to either of the followingUnderstanding the printer menus 166 Understanding the printer menus 167 TCP/IP menu Understanding the printer menus 168 IPv6 menu To access the menu, navigate to Wireless menuNetwork/Ports Network x Network x Setup Wireless AppleTalk menu Understanding the printer menus 170 Standard USB menuActivate View Name Understanding the printer menus 171 Parallel x menu Parallel Buffer Understanding the printer menus 172 Understanding the printer menus 173 Serial x menu Serial Buffer Understanding the printer menus 174 Robust XON Understanding the printer menus 175Baud Data Bits Understanding the printer menus 176 Smtp Setup menu Security menu Edit Security Setups menuUnderstanding the printer menus 177 Edit Access Controls Miscellaneous Security Settings menuLogin Restrictions Security Reset Jumper Understanding the printer menus 179 Confidential Print menu Security Audit Log menu Disk Wiping menuUnderstanding the printer menus 180 Understanding the printer menus 181 Set Date/Time menu General Settings menu Settings menuUnderstanding the printer menus 182 Run Initial setup Quiet ModeUnderstanding the printer menus 183 ADF Loaded Beep Keyboard Understanding the printer menus 184Paper Sizes Scan to PC Port Range Displayed Information Understanding the printer menus 185 Home screen customization Understanding the printer menus 186Date Format Time Format Understanding the printer menus 187 Understanding the printer menus 188 Understanding the printer menus 189 Print Recovery Error RecoveryUnderstanding the printer menus 190 Understanding the printer menus 191 Factory DefaultsPress Sleep Button Press and Hold Sleep Button Copy Settings menu items and descriptions Copy Settings menuUnderstanding the printer menus 192 Understanding the printer menus 193 Understanding the printer menus 194 Fax Mode Analog Fax Setup menu Fax Settings menuGeneral Fax Settings Understanding the printer menus 195 Understanding the printer menus 196 Resolution Fax Send SettingsUnderstanding the printer menus 197 Fax Cover Dial Prefix Understanding the printer menus 198 Understanding the printer menus 199 Understanding the printer menus 200 Fax Receive Settings Understanding the printer menus 201 Speaker Settings Fax Log SettingsUnderstanding the printer menus 202 Ringer Volume ‑mail Settings menu‑mail Server Setup Answer On Format Understanding the printer menus 204Orientation Text/Photo Default Text DefaultUnderstanding the printer menus 205 Jpeg Quality Understanding the printer menus 206 Photo Default‑mail images sent as Use Multi ‑Page Tiff Understanding the printer menus 207 FTP Settings menuUse cc/bcc Understanding the printer menus 208 Understanding the printer menus 209 File Name Understanding the printer menus 210 Flash Drive menu Scan SettingsUnderstanding the printer menus 211 Understanding the printer menus 212 Text or Photo Default Understanding the printer menus 213 Print SettingsCopies Duplex Binding Understanding the printer menus 214Paper Saver Ordering Paper Saver Border Setup menu Print SettingsUnderstanding the printer menus 215 Print Area Understanding the printer menus 216Download Target Resource Save Understanding the printer menus 217 Finishing menu Quality menu Print ResolutionUnderstanding the printer menus 218 Separator Source Understanding the printer menus 219 Job Accounting menu Understanding the printer menus 220 Understanding the printer menus 221 Utilities menu PostScript menu XPS menuUnderstanding the printer menus 222 Understanding the printer menus 223 PCL Emul menu Tray Renumber Understanding the printer menus 224 Understanding the printer menus 225 Html menu Understanding the printer menus 226 Image menu Understanding the printer menus 227 Help menuMenu item Description Saving money and the environment Using recycled paperSaving paper and toner Conserving supplies Click Settings General Settings Eco‑Mode select a setting Using Eco‑ModeClick Settings General Settings Quiet Mode select a setting Saving energy Click Settings General Settings Timeouts Adjusting Sleep modeSettings General Settings Timeouts Sleep Mode Saving money and the environment 230 Adjusting the brightness of the printer display Using Hibernate modeClick Settings General Settings Sleep Button Settings Settings General Settings Recycling Settings General Settings Screen BrightnessRecycling Lexmark products Recycling Lexmark packagingPage Statement of Volatility Securing the printerErasing volatile memory Disposing of a printer hard disk Touch Wipe All Settings Using the printer control panelTouch Back Exit Config Menu Erasing non‑volatile memory Using the Embedded Web Server Configuring printer hard disk encryptionClick Settings Security Disk Encryption Touch Disk Encryption Enable Securing the printer 237 Finding printer security information Cleaning the printer Cleaning the printer partsMaintaining the printer Maintaining the printer 238 Maintaining the printer 239 Cleaning the scanner glassPage Close the scanner cover Checking the status of parts and suppliesFrom the home screen, touch Status/Supplies View Supplies Click Device Status More Details Ordering parts and supplies Using genuine Lexmark parts and suppliesEstimated number of remaining pages Ordering toner cartridges Maintaining the printer 243 Ordering an imaging unitRegular cartridge Part name Lexmark Return Program fuser maintenance kit type Ordering a maintenance kitLexmark regular fuser maintenance kit type Lexmark ADF maintenance kit Replacing supplies Storing suppliesReplacing the toner cartridge Maintaining the printer 245Page Replacing the imaging unit Page Page Page Before moving the printer Moving the printerMaintaining the printer 251 Shipping the printer Moving the printer to another locationMaintaining the printer 252 Setting up e‑mail alerts Finding advanced networking and administrator informationManaging the printer Checking the virtual display Notification Description Click Settings Print Settings Supply Notifications Managing the printer 255 Restoring factory default settings Avoiding jams Clearing jamsLoad paper properly Clearing jams 256 Use recommended paper Understanding jam messages and locations Area Area name Printer control panel message What to do Clearing jams 258 Clearing jams 259 ‑page jam, lift front cover to remove cartridgePage Page ‑page jam, open upper rear door ‑page jam, open upper and lower rear door Page ‑page jam, remove standard bin jam ‑page jam, remove tray 1 to clear duplex ‑page jam, open tray x ‑page jam, clear manual feeder Page Clearing jams 270 ‑page jam, open automatic feeder top cover y.xxPage Understanding printer messages Troubleshooting Check tray x connection Troubleshooting 273Close door or insert cartridge Configuration change, some held jobs were not restored Close top access coverDisk full, scan job canceled Close front door Error reading USB hub. Remove hub Error reading USB drive. Remove USBFax partition inoperative. Contact system administrator Disk must be formatted for use in this device Fax Station Number not set up. Contact system administrator Fax Station Name not set up. Contact system administratorImaging unit low 84.xy Imaging unit nearly low 84.xy Install Tray Install duplexInsert Tray Insufficient memory for Flash Memory Defragment operation Insufficient memory, some held jobs will not be restored Insufficient memory to support Resource Save featureInsufficient memory to collate job Insufficient memory, some Held Jobs were deleted Load paper source with paper size paper orientation Troubleshooting 279Load Manual Feeder with custom string paper orientation Load Manual Feeder with custom type name paper orientation Load Manual Feeder with paper size paper orientation Troubleshooting 280Memory full, cannot print faxes No analog phone line connected to modem, fax is disabled Network x software errorMemory full, cannot send faxes Non‑Lexmark supply type, see User’s Guide 33.xy Reinstall missing or unresponsive imaging unit 31.xy Parallel port x disabledPaper changes needed Remove packaging material, area name Remove defective diskRemove paper from standard output bin Replace all originals if restarting job Replace jammed originals if restarting job Replace imaging unit, 0 estimated pages remain 84.xy Replace roller kit Restore held jobs?Replace separator pad Replace unsupported cartridge 32.xy Scanner maintenance required soon, use ADF Kit Scanner disabled by adminSerial option x error Serial port x disabled Standard network software error Some held jobs were not restoredStandard USB port disabled Too many disks installed USB port x disabled Unsupported camera mode, unplug camera and change modeToo many trays attached Tray x paper size unsupported Weblink server not set up. Contact system administrator Solving printer problemsBasic printer problems Printer is not responding Troubleshooting 290 Troubleshooting 291 Hardware and internal option problemsPrinter display is blank Cannot detect internal option Troubleshooting 292 Internal Solutions Port does not operate correctlyInternal print server does not operate correctly Troubleshooting 293 Tray problemsAction Yes Step Problem is solved Go to step Step Problem is solved. Go to step Troubleshooting 294 Paper feed problemsSettings General Settings Print Recovery USB/parallel interface card does not operate correctly Action Yes Step Go to step Problem is solved Troubleshooting 295Paper frequently jams Paper jam message remains after jam is cleared Printing problems Solving print problemsTroubleshooting 296 Confidential and other held jobs do not print Error message about reading the flash drive appears Envelope seals when printingTroubleshooting 297 Incorrect characters print Troubleshooting 298Job prints from the wrong tray or on the wrong paper Large jobs do not collate Troubleshooting 299Click File Print Advanced Print As Image OK OK Print jobs do not print Troubleshooting 300 Settings General Settings Print Recovery Page Protect Off Troubleshooting 301Print job takes longer than expected Printing slows down Troubleshooting 302Tray linking does not work Settings General Settings Timeouts Troubleshooting 303Unexpected page breaks occur Troubleshooting 304 Print quality problemsCharacters have jagged or uneven edges Touch PCL Fonts or PostScript Fonts Clipped pages or images Troubleshooting 305 Compressed images appear on prints Troubleshooting 306Gray background on prints Horizontal voids appear on prints Troubleshooting 307 Incorrect margins on prints Troubleshooting 308 Paper curl Troubleshooting 309 Printer is printing blank pages Troubleshooting 310 Printer is printing solid black pages Troubleshooting 311Print irregularities Troubleshooting 312 Print is too dark Troubleshooting 313 Print is too light Troubleshooting 314 Troubleshooting 315 Repeating defects appear on prints Troubleshooting 316 Shadow images appear on prints Troubleshooting 317 Skewed print Troubleshooting 318Streaked horizontal lines appear on prints Streaked vertical lines appear on prints Troubleshooting 319 Troubleshooting 320 Toner fog or background shading appears on prints Troubleshooting 321Toner rubs off Toner specks appear on prints Troubleshooting 322Transparency print quality is poor Uneven print density Vertical voids appear on prints Troubleshooting 323 Troubleshooting 324 Solving copy problemsCopier does not respond Partial document or photo copies Poor copy quality Troubleshooting 325 Advanced Options Advanced Imaging Scanner unit does not close Troubleshooting 327 Solving fax problemsCaller ID is not shown Cannot send or receive a fax Troubleshooting 328 Troubleshooting 329 Can receive but not send faxes Troubleshooting 330Can send but not receive faxes Settings General Settings Run initial setup Yes Click Settings Fax Settings Analog Fax SetupSubmit Troubleshooting 332 Solving scanner problemsReceived fax has poor print quality Partial document or photo scans Cannot scan from a computer Poor scanned image quality Troubleshooting 334 Scan job was not successful Troubleshooting 335Scanning takes too long or freezes the computer Stamp or Overwrite Scanner does not respond Troubleshooting 336 An application error has occurred Solving home screen applications problemsTroubleshooting 337 Click Settings Apps Apps Management System tab Log Embedded Web Server does not open Troubleshooting 338Contacting customer support Mail Tech LibraryLive chat Edition notice Product information340 November 341 Trademarks Licensing notices Modular component noticeNoise emission levels 342 Static sensitivity notice Product disposal343 Power consumption Temperature informationProduct power consumption Laser notice Hibernate Mode Sleep ModeOff mode Mode Description Power consumption Watts Avis de conformité aux normes de l’industrie du Canada Industry Canada compliance statementEuropean Community EC directives conformity Radio interference notice 347 348 Utilisation de ce produit en Suisse Using this product in SwitzerlandVerwendung dieses Produkts in der Schweiz Uso del prodotto in Svizzera Exposure to radio frequency radiation Regulatory notices for wireless productsIndustry Canada Canada Industry Canada Canada 351 ΤΗΣ Οδηγιασ 1999/5/ΕΚ 352 Limited warranty service Limited warrantyLexmark International, Inc., Lexington, KY 353 354 Extent of limited warranty Limitation of liability Patent acknowledgmentAdditional rights 355 356 Index SymbolsNumerics Index 357Page Page FTP Page Page Page Page Page Page