November
Users Guide
Contents
Paper and specialty media guide
Loading paper and specialty media
Printing
Copying 100
Scanning 143
Faxing 120
Understanding the printer menus 151
Saving money and the environment 228
Maintaining the printer 238
Troubleshooting 272
Managing the printer 253
Clearing jams 256
340
Safety information
Safety information
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Finding information about the printer
Learning about the printer
Learning about the printer
What are you looking for? Find it here
Other countries and regions-See the printed
Selecting a location for the printer
Printer configurations
Basic model
Understanding the basic functions of the scanner
Fully configured model
Using the ADF
Using the ADF and scanner glass
Using the scanner glass
You can use the ADF or the scanner glass to scan documents
Understanding the printer control panel
Using the printer control panel
Understanding the printer control panel
Use
Understanding the home screen
Indicator light color and its corresponding printer status
Feature Description
Features
Arrows View a list of options Copy It Print a copy
Using the touch-screen buttons
Other touch-screen buttons
Finding the IP address of the printer
Setting up and using the home screen applications
Finding the IP address of the computer
For Windows users
Click Settings General Settings Home screen customization
Accessing the Embedded Web Server
Customizing the home screen
For Macintosh users
Finding information about the home screen applications
Understanding the different applications
Activating the home screen applications
Setting up Card Copy
Setting up Forms and Favorites
Click Settings Apps Apps Management Forms and Favorites
Click Settings Apps Apps Management Card Copy
Using MyShortcut
Click Settings Apps Apps Management Multi Send
Setting up Multi Send
Setting up Remote Operator Panel
Setting up Scan to Network
Click Settings Apps Apps Management Scan to Network
Click Settings Remote Operator Panel Settings
Click Settings Import/Export
Exporting and importing a configuration
Available internal options
Additional printer setup
Installing internal options
Accessing the controller board
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Additional printer setup Close the access cover
Installing a memory card
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Installing an optional card
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Installing an Internal Solutions Port
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Installing a printer hard disk
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Additional printer setup
Removing a printer hard disk
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Installing optional trays
Installing hardware options
Order of installation
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Attaching cables
EXT port
Organizing cables
Setting up the printer software
Installing the printer software
Macintosh
Updating available options in the printer driver
Open the printers folder
Windows
Networking
Preparing to set up the printer on an Ethernet network
Click Update Now ‑ Ask Printer
For Windows users
Installing the printer on an Ethernet network
For Macintosh users
Select Ethernet connection, and then click Continue
Preparing to set up the printer on a wireless network
Select a wireless connection setup
Connecting the printer using the Wireless Setup Wizard
Network/Ports Active NIC Auto Submit
From the printer control panel, navigate to
Click Settings Network/Ports Wireless
Using the Push Button Configuration method
Using the Personal Identification Number PIN method
Windows
Setting up serial printing
Click Continue Finish
Printing a menu settings
Verifying printer setup
Printing a network setup
Reports Menu Settings
Configuring Universal paper settings
Setting the paper size and type
Loading paper and specialty media
Loading the 250‑ or 550‑sheet tray
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One ‑sided printing Two ‑sided duplex printing
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Loading the 2100‑sheet tray
Loading A5‑size paper
Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper
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ABC
Pull down the multipurpose feeder door
Loading the multipurpose feeder
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One ‑sided simplex printing Two ‑sided duplex printing
Linking and unlinking trays
Click Settings Paper Menu
Linking and unlinking trays
Using the printer control panel
Using the Embedded Web Server
Creating a custom name for a paper type
Assigning a custom paper type
Paper Menu Custom Types
Click Settings Paper Menu Custom Types
Tips on using card stock
Using specialty media
Tips on using envelopes
Paper and specialty media guide
Source Printing Printable side Paper orientation
Tips on using labels
Tips on using letterhead
Paper guidelines
Tips on using transparencies
Paper characteristics
Fiber content
Using recycled paper and other office papers
Selecting paper
Selecting preprinted forms and letterhead
Unacceptable paper examples
Paper sizes supported by the printer
Supported paper sizes, types, and weights
Storing paper
Optional 250 ‑ Feeder Glass Or 550 ‑sheet Tray
Paper and specialty media guide
Printer engine supports 60-176‑g/m216-47‑lb paper weights
Paper types and weights supported by the printer
Paper type 250 ‑ or 2100 ‑sheet Multipurpose Duplex
550 ‑sheet tray Tray Feeder
Printing
Adjusting toner darkness
Printing forms and a document
Printing forms
Settings Print Settings Quality Menu Toner Darkness
Click Settings Print Settings Quality Menu Toner Darkness
Printing from a flash drive
Printing from a flash drive
Supported flash drives and file types
Recommended flash drives File type
Printing confidential and other held jobs
Storing print jobs in the printer
Printing Touch Submit
Modifying confidential print settings
Printing confidential and other held jobs
Printing information pages
Canceling a print job
For Macintosh users
Copying
Copying using the ADF
Making copies
Making a quick copy
Copying photos
Copying using the scanner glass
Copying on specialty media
Copying on transparencies
Copying on letterhead
Creating a copy shortcut using the printer control panel
Making copies using paper from a selected tray
Customizing copy settings
Copying to a different size
Copying different paper sizes
Example 2 Copying on a single paper size
Copying on both sides of the paper duplexing
Copy to Auto Size Match Copy It
Copy to Letter Copy It
Reducing or enlarging copies
Adjusting copy quality
Collated Not collated
Collating copies
Placing separator sheets between copies
Copying 107 From the home screen, navigate to
Copying multiple pages onto a single sheet
Copy Advanced Options Separator Sheets
Select one of the following
Creating a custom copy job
Placing information on copies
Placing a header or footer on pages
Copying 108
Placing an overlay message on each
Canceling a copy job
Canceling a copy job while pages are being printed
Understanding the copy options
Using the advanced options
Content
Copies
Save As Shortcut
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Setting up the e-mail function
Setting up the printer to e-mail
Configuring e‑mail settings
Click Settings E-mail/FTP Settings E-mail Settings
Creating an e-mail shortcut using the printer control panel
Creating an e-mail shortcut using the Embedded Web Server
Click Settings
Creating an e-mail shortcut
Sending an e‑mail using a shortcut number
Sending an e-mail using the printer control panel
Mailing a document
Mailing 115
Sending an e‑mail using the address book
Customizing e-mail settings
Adding e-mail subject and message information
Changing the output file type
Understanding the e-mail options
Canceling an e-mail
Original Size
Resolution
Send As
Mailing 118
Mailing 119
Setup
Scan Preview
Initial fax setup
Setting up the printer to fax
Faxing
Faxing 120
Choosing a fax connection
Setup 1 Printer is connected to a dedicated fax line
Scenario 1 Standard telephone line
Faxing 121
Connected to the same telephone wall jack
Tips for this setup
Faxing 122
Connected to different wall jacks
Faxing 123
Faxing 124
Scenario 2 Digital Subscriber Line DSL
Scenario 3 VoIP telephone service
Faxing 127
Setup 1 Printer is connected directly to a cable modem
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Part name Part number Lexmark adapter plug 40X8519
Faxing 130
Connecting the printer to a non‑RJ‑11 wall jack
Faxing 131
Connecting the printer to a wall jack in Germany
Faxing 132 Connect the printer to any of the N ports
Setting the outgoing fax name and number
Connecting to a distinctive ring service
Settings Fax Settings Analog Fax Setup Answer On
Click Settings Fax Settings Analog Fax Setup
Configuring the printer to observe daylight saving time
Setting the date and time
Sending a fax using the printer control panel
Sending a fax
Fax tab Enable fax
Sending a fax using the computer
Sending a fax using a shortcut number
Sending a fax at a scheduled time
Sending a fax using the address book
Creating shortcuts
Click Settings Manage Shortcuts Fax Shortcut Setup
Changing the fax resolution
Customizing fax settings
Click Settings Reports Click Fax Job Log or Fax Call Log
Making a fax lighter or darker
Holding and forwarding faxes
Canceling an outgoing fax
Blocking junk faxes
Holding faxes
Click Settings Fax Settings
Click Settings Fax Settings Analog Fax Setup Holding Faxes
Understanding the fax options
Forwarding a fax
Resolution
This option lets you send a fax at a later time or date
Delayed Send
Faxing 142
Creating an FTP shortcut using the Embedded Web Server
Using Scan to Network
Scanning
Scanning to an FTP address
Scanning to an FTP address
Creating an FTP shortcut using the printer control panel
Scanning to an FTP address using the printer control panel
Scanning 145
Scanning to an FTP address using a shortcut number
Scanning an FTP using the address book
Scanning to a computer or flash drive
Scanning to a computer using the Embedded Web Server
Scanning 146
Click Scan Profile Create Scan Profile
Click Next Close
Setting up Scan to Computer
This option lets you type a file name for the scan image
Understanding the scan options
Scanning to a flash drive
Scanning 149
Scan Preview
Understanding the printer menus 151
Understanding the printer m enus
Menus list
Configure MP menu
Default Source menu
Paper menu
Understanding the printer menus 152
Understanding the printer menus 153
Paper Size/Type menu
Tray x Size
Tray x Type
MP Feeder Type
Understanding the printer menus 154
MP Feeder Size
Manual Paper Size
Understanding the printer menus 155
Manual Paper Type
Manual Envelope Size
Understanding the printer menus 156
Substitute Size menu
Paper Texture menu
Understanding the printer menus 157
Understanding the printer menus 158
Paper Weight menu
Understanding the printer menus 159
Understanding the printer menus 160
Paper Loading menu
Custom Names menu
Custom Types menu
Understanding the printer menus 161
Use Custom Name
Custom Scan Sizes menu
Universal Setup menu
Understanding the printer menus 162
Custom Scan Size
Understanding the printer menus 163
Reports Menu
Reports menu
Understanding the printer menus 164
Network/Ports menu
Active NIC menu
Understanding the printer menus 165
Standard Network or Network x menu
Understanding the printer menus 166
To access the menu, navigate to either of the following
Network Card menu
Understanding the printer menus 167
TCP/IP menu
Understanding the printer menus 168
IPv6 menu
To access the menu, navigate to
Wireless menu
Network/Ports Network x Network x Setup Wireless
AppleTalk menu
Understanding the printer menus 170
Standard USB menu
Activate
View Name
Understanding the printer menus 171
Parallel x menu
Parallel Buffer
Understanding the printer menus 172
Understanding the printer menus 173
Serial x menu
Serial Buffer
Understanding the printer menus 174
Robust XON
Understanding the printer menus 175
Baud
Data Bits
Understanding the printer menus 176
Smtp Setup menu
Understanding the printer menus 177
Edit Security Setups menu
Security menu
Edit Access Controls
Miscellaneous Security Settings menu
Login Restrictions
Security Reset Jumper
Understanding the printer menus 179
Confidential Print menu
Understanding the printer menus 180
Disk Wiping menu
Security Audit Log menu
Understanding the printer menus 181
Set Date/Time menu
Understanding the printer menus 182
Settings menu
General Settings menu
Run Initial setup
Quiet Mode
Understanding the printer menus 183
ADF Loaded Beep
Keyboard
Understanding the printer menus 184
Paper Sizes
Scan to PC Port Range
Displayed Information
Understanding the printer menus 185
Home screen customization
Understanding the printer menus 186
Date Format
Time Format
Understanding the printer menus 187
Understanding the printer menus 188
Understanding the printer menus 189
Understanding the printer menus 190
Error Recovery
Print Recovery
Understanding the printer menus 191
Factory Defaults
Press Sleep Button
Press and Hold Sleep Button
Understanding the printer menus 192
Copy Settings menu
Copy Settings menu items and descriptions
Understanding the printer menus 193
Understanding the printer menus 194
Fax Mode Analog Fax Setup menu
Fax Settings menu
General Fax Settings
Understanding the printer menus 195
Understanding the printer menus 196
Resolution
Fax Send Settings
Understanding the printer menus 197
Fax Cover
Dial Prefix
Understanding the printer menus 198
Understanding the printer menus 199
Understanding the printer menus 200
Fax Receive Settings
Understanding the printer menus 201
Understanding the printer menus 202
Fax Log Settings
Speaker Settings
Ringer Volume
‑mail Settings menu
‑mail Server Setup
Answer On
Orientation
Understanding the printer menus 204
Format
Text/Photo Default
Text Default
Understanding the printer menus 205
Jpeg Quality
Understanding the printer menus 206
Photo Default
‑mail images sent as
Use Multi ‑Page Tiff
Use cc/bcc
FTP Settings menu
Understanding the printer menus 207
Understanding the printer menus 208
Understanding the printer menus 209
File Name
Understanding the printer menus 210
Understanding the printer menus 211
Scan Settings
Flash Drive menu
Understanding the printer menus 212
Text or Photo Default
Copies
Print Settings
Understanding the printer menus 213
Duplex Binding
Understanding the printer menus 214
Paper Saver Ordering
Paper Saver Border
Understanding the printer menus 215
Print Settings
Setup menu
Print Area
Understanding the printer menus 216
Download Target
Resource Save
Understanding the printer menus 217
Finishing menu
Quality menu
Print Resolution
Understanding the printer menus 218
Separator Source
Understanding the printer menus 219
Job Accounting menu
Understanding the printer menus 220
Understanding the printer menus 221
Utilities menu
Understanding the printer menus 222
XPS menu
PostScript menu
Understanding the printer menus 223
PCL Emul menu
Tray Renumber
Understanding the printer menus 224
Understanding the printer menus 225
Html menu
Understanding the printer menus 226
Image menu
Menu item Description
Help menu
Understanding the printer menus 227
Saving money and the environment
Using recycled paper
Saving paper and toner
Conserving supplies
Click Settings General Settings Eco‑Mode select a setting
Using Eco‑Mode
Click Settings General Settings Quiet Mode select a setting
Saving energy
Click Settings General Settings Timeouts
Adjusting Sleep mode
Settings General Settings Timeouts Sleep Mode
Saving money and the environment 230
Adjusting the brightness of the printer display
Using Hibernate mode
Click Settings General Settings Sleep Button Settings
Settings General Settings
Recycling
Settings General Settings Screen Brightness
Recycling Lexmark products
Recycling Lexmark packaging
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Statement of Volatility
Securing the printer
Erasing volatile memory
Disposing of a printer hard disk
Touch Wipe All Settings
Using the printer control panel
Touch Back Exit Config Menu
Erasing non‑volatile memory
Using the Embedded Web Server
Configuring printer hard disk encryption
Click Settings Security Disk Encryption
Touch Disk Encryption Enable
Securing the printer 237
Finding printer security information
Cleaning the printer
Cleaning the printer parts
Maintaining the printer
Maintaining the printer 238
Maintaining the printer 239
Cleaning the scanner glass
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Close the scanner cover
Checking the status of parts and supplies
From the home screen, touch Status/Supplies View Supplies
Click Device Status More Details
Ordering parts and supplies
Using genuine Lexmark parts and supplies
Estimated number of remaining pages
Ordering toner cartridges
Maintaining the printer 243
Ordering an imaging unit
Regular cartridge
Part name
Lexmark Return Program fuser maintenance kit type
Ordering a maintenance kit
Lexmark regular fuser maintenance kit type
Lexmark ADF maintenance kit
Replacing supplies
Storing supplies
Replacing the toner cartridge
Maintaining the printer 245
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Replacing the imaging unit
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Maintaining the printer 251
Moving the printer
Before moving the printer
Maintaining the printer 252
Moving the printer to another location
Shipping the printer
Setting up e‑mail alerts
Finding advanced networking and administrator information
Managing the printer
Checking the virtual display
Notification Description
Click Settings Print Settings Supply Notifications
Managing the printer 255
Restoring factory default settings
Avoiding jams
Clearing jams
Load paper properly
Clearing jams 256
Use recommended paper
Understanding jam messages and locations
Area Area name Printer control panel message What to do
Clearing jams 258
Clearing jams 259
‑page jam, lift front cover to remove cartridge
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‑page jam, open upper rear door
‑page jam, open upper and lower rear door
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‑page jam, remove standard bin jam
‑page jam, remove tray 1 to clear duplex
‑page jam, open tray x
‑page jam, clear manual feeder
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Clearing jams 270
‑page jam, open automatic feeder top cover y.xx
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Understanding printer messages
Troubleshooting
Close door or insert cartridge
Troubleshooting 273
Check tray x connection
Configuration change, some held jobs were not restored
Close top access cover
Disk full, scan job canceled
Close front door
Error reading USB hub. Remove hub
Error reading USB drive. Remove USB
Fax partition inoperative. Contact system administrator
Disk must be formatted for use in this device
Fax Station Number not set up. Contact system administrator
Fax Station Name not set up. Contact system administrator
Imaging unit low 84.xy
Imaging unit nearly low 84.xy
Install Tray
Install duplex
Insert Tray
Insufficient memory for Flash Memory Defragment operation
Insufficient memory, some held jobs will not be restored
Insufficient memory to support Resource Save feature
Insufficient memory to collate job
Insufficient memory, some Held Jobs were deleted
Load paper source with paper size paper orientation
Troubleshooting 279
Load Manual Feeder with custom string paper orientation
Load Manual Feeder with custom type name paper orientation
Memory full, cannot print faxes
Troubleshooting 280
Load Manual Feeder with paper size paper orientation
No analog phone line connected to modem, fax is disabled
Network x software error
Memory full, cannot send faxes
Non‑Lexmark supply type, see User’s Guide 33.xy
Paper changes needed
Parallel port x disabled
Reinstall missing or unresponsive imaging unit 31.xy
Remove packaging material, area name
Remove defective disk
Remove paper from standard output bin
Replace all originals if restarting job
Replace jammed originals if restarting job
Replace imaging unit, 0 estimated pages remain 84.xy
Replace roller kit
Restore held jobs?
Replace separator pad
Replace unsupported cartridge 32.xy
Scanner maintenance required soon, use ADF Kit
Scanner disabled by admin
Serial option x error
Serial port x disabled
Standard network software error
Some held jobs were not restored
Standard USB port disabled
Too many disks installed
USB port x disabled
Unsupported camera mode, unplug camera and change mode
Too many trays attached
Tray x paper size unsupported
Weblink server not set up. Contact system administrator
Solving printer problems
Basic printer problems
Printer is not responding
Troubleshooting 290
Troubleshooting 291
Hardware and internal option problems
Printer display is blank
Cannot detect internal option
Internal print server does not operate correctly
Internal Solutions Port does not operate correctly
Troubleshooting 292
Troubleshooting 293
Tray problems
Action Yes Step Problem is solved Go to step
Step Problem is solved. Go to step
Troubleshooting 294
Paper feed problems
Settings General Settings Print Recovery
USB/parallel interface card does not operate correctly
Action Yes Step Go to step Problem is solved
Troubleshooting 295
Paper frequently jams
Paper jam message remains after jam is cleared
Printing problems
Solving print problems
Troubleshooting 296
Confidential and other held jobs do not print
Troubleshooting 297
Envelope seals when printing
Error message about reading the flash drive appears
Job prints from the wrong tray or on the wrong paper
Troubleshooting 298
Incorrect characters print
Click File Print Advanced Print As Image OK OK
Troubleshooting 299
Large jobs do not collate
Print jobs do not print
Troubleshooting 300
Print job takes longer than expected
Troubleshooting 301
Settings General Settings Print Recovery Page Protect Off
Tray linking does not work
Troubleshooting 302
Printing slows down
Unexpected page breaks occur
Troubleshooting 303
Settings General Settings Timeouts
Troubleshooting 304
Print quality problems
Characters have jagged or uneven edges
Touch PCL Fonts or PostScript Fonts
Clipped pages or images
Troubleshooting 305
Gray background on prints
Troubleshooting 306
Compressed images appear on prints
Horizontal voids appear on prints
Troubleshooting 307
Incorrect margins on prints
Troubleshooting 308
Paper curl
Troubleshooting 309
Printer is printing blank pages
Troubleshooting 310
Print irregularities
Troubleshooting 311
Printer is printing solid black pages
Troubleshooting 312
Print is too dark
Troubleshooting 313
Print is too light
Troubleshooting 314
Troubleshooting 315
Repeating defects appear on prints
Troubleshooting 316
Shadow images appear on prints
Troubleshooting 317
Streaked horizontal lines appear on prints
Troubleshooting 318
Skewed print
Streaked vertical lines appear on prints
Troubleshooting 319
Troubleshooting 320
Toner rubs off
Troubleshooting 321
Toner fog or background shading appears on prints
Toner specks appear on prints
Troubleshooting 322
Transparency print quality is poor
Uneven print density
Vertical voids appear on prints
Troubleshooting 323
Troubleshooting 324
Solving copy problems
Copier does not respond
Partial document or photo copies
Poor copy quality
Troubleshooting 325
Advanced Options Advanced Imaging
Scanner unit does not close
Troubleshooting 327
Solving fax problems
Caller ID is not shown
Cannot send or receive a fax
Troubleshooting 328
Troubleshooting 329
Can send but not receive faxes
Troubleshooting 330
Can receive but not send faxes
Submit
Click Settings Fax Settings Analog Fax Setup
Settings General Settings Run initial setup Yes
Received fax has poor print quality
Solving scanner problems
Troubleshooting 332
Partial document or photo scans
Cannot scan from a computer
Poor scanned image quality
Troubleshooting 334
Scan job was not successful
Troubleshooting 335
Scanning takes too long or freezes the computer
Stamp or Overwrite
Scanner does not respond
Troubleshooting 336
An application error has occurred
Solving home screen applications problems
Troubleshooting 337
Click Settings Apps Apps Management System tab Log
Contacting customer support
Troubleshooting 338
Embedded Web Server does not open
Live chat
Tech Library
Mail
Edition notice
Product information
340
November
341
Trademarks
Licensing notices
Modular component notice
Noise emission levels
342
343
Product disposal
Static sensitivity notice
Power consumption
Temperature information
Product power consumption
Laser notice
Hibernate Mode
Sleep Mode
Off mode
Mode Description Power consumption Watts
Avis de conformité aux normes de l’industrie du Canada
Industry Canada compliance statement
European Community EC directives conformity
Radio interference notice
347
348
Utilisation de ce produit en Suisse
Using this product in Switzerland
Verwendung dieses Produkts in der Schweiz
Uso del prodotto in Svizzera
Exposure to radio frequency radiation
Regulatory notices for wireless products
Industry Canada Canada
Industry Canada Canada
351
ΤΗΣ Οδηγιασ 1999/5/ΕΚ
352
Limited warranty service
Limited warranty
Lexmark International, Inc., Lexington, KY
353
354
Extent of limited warranty
Limitation of liability
Patent acknowledgment
Additional rights
355
356
Index
Symbols
Numerics
Index 357
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