Manuals / Lexmark / Computer Equipment / Printer

Lexmark MX710DHE, 237 Hardware and internal option problems, Printer display is blank, Step

Models: MX710 237 037 24T7310 MX710DHE

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Troubleshooting

291

Printer display is blank

	Action	Yes	No

	Step 1	The problem is solved.	Go to step 2.
	Press the Sleep button on the printer control panel.
	Does Ready appear on the printer display?

	Step 2	The problem is solved.	Turn off the printer,
	Turn off the printer, then wait for about 10 seconds, and then turn the		and then contact
	printer back on.		customer support.
	printer back on.
	Do Please wait and Ready appear on the printer display?

Hardware and internal option problems
Cannot detect internal option

	Action	Yes	No

	Step 1	The problem is solved.	Go to step 2.
	Turn off the printer, then wait for about 10 seconds, and then turn on the
	printer.
	Does the internal option operate correctly?

	Step 2	Go to step 3.	Connect the internal
	Check if the internal option is properly installed in the controller board.		option to the controller
			board.
	a Turn off the printer using the power switch, and then unplug the power		board.

	cord from the electrical outlet.
	b Make sure the internal option is installed in the appropriate connector
	in the controller board.
	c Connect the power cord to the printer, then to a properly grounded
	electrical outlet, and then turn on the printer.
	Is the internal option properly installed in the controller board?

	Step 3	Go to step 4.	Reinstall the internal
	Print a menu settings page, and then check to see if the internal option is		option.
	listed in the Installed Features list.
	Is the internal option listed in the menu settings page?

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Lexmark MX710, 237 Hardware and internal option problems, Printer display is blank, Cannot detect internal option, Step

Contents

Users Guide NovemberMX710 Series Additional printer setup ContentsSetting up and using the home screen applications Safety informationCopying Loading paper and specialty mediaPaper and specialty media guide PrintingSaving money and the environment FaxingScanning Understanding the printer menusClearing jams TroubleshootingMaintaining the printer Managing the printerIndex Solving home screen applications problemsPower consumption NoticesSafety information SAVE THESE INSTRUCTIONS Users Guide and Quick Reference Guide -The guides are Learning about theprinterFinding information about the printer site at http//support.lexmark.comIn other countries and regions-See the printed Selecting a location for the printerLearning about the printer Printer configurationsADF bin Basic modelAutomatic document feeder ADF ADF trayUnderstanding the basic functions of the scanner Fully configured modelUsing the ADF and scanner glass Using the ADFUsing the scanner glass Using the printer control panel Understanding the colors of the Sleep button and indicator lightsUnderstandingthe printer control panel Indicator light color and its corresponding printer status Understanding the home screenSleep button light color and its corresponding printer status Features View a list of options Using the touch-screen buttons123.123.123.123 ArrowsCancel an action or a selection Other touch-screen buttonsSave a setting CancelFor Windows users Setting upand using thehome screen applicationsFinding the IP address of the printer Finding the IP address of the computera Click Settings General Settings Home screen customization Accessing the Embedded Web ServerCustomizing the home screen For Macintosh usersUnderstanding the different applications Activating the home screen applicationsFinding information about the home screen applications 2 Click Settings Apps Apps Management Card Copy Setting up Forms and FavoritesSetting up Card Copy 2 Click Settings Apps Apps Management Forms and FavoritesUsing MyShortcut 2 Click Settings Apps Apps Management Multi Send Setting up Multi Send2 Click Settings Remote Operator Panel Settings Setting up Scan to NetworkSetting up Remote Operator Panel 2 Click Settings Apps Apps Management Scan to Networka Click Settings Import/Export Exporting and importing a configurationAdditional printer setup Installing internal optionsAvailable internal options Accessing the controller board 2 Option card connector 3 Memory card connector 1 Lexmark Internal Solutions Port or printer hard disk connectorAdditional printer setup 5 Reattach the shield, and then align the screws with the holes6 Tighten the screws on the shield Installing a memory card Additional printer setup Installing an optional card Additional printer setup 5 Close the controller board access door4 Push the card firmly into place as shown in the illustration 2 Screw for attaching the plastic bracket to the ISP Installing an Internal Solutions PortAdditional printer setup 4 Remove the metal cover from the ISP opening. a Loosen the screwb Lift the metal cover, and then pull it out completely 6 Install the ISP on the plastic bracket Additional printer setupAdditional printer setup Additional printer setup Installing a printer hard disk 3 Locate the appropriate connector on the controller board cage Additional printer setupTo install a printer hard disk onto the ISP Additional printer setupTo install a printer hard disk directly on the controller board cage Additional printer setupAdditional printer setup Additional printer setup Removing a printer hard disk 5 Set aside the printer hard disk Additional printer setup3 Remove the screws holding the printer hard disk in place 4 Remove the printer hard diskInstalling hardware options Order of installationInstalling optional trays 3 Pull out the tray completely from the base Additional printer setupNote Optional trays lock together when stacked 2 Unpack the optional tray, and then remove all packing materialAdditional printer setup Attaching cables Connect additional devices telephone or answering machine to the printer and Setting up the printer software Installing the printer softwareOrganizing cables In Windows Updating available options in the printer driverIn Macintosh For Windows usersFor Macintosh users Preparing to set up the printer on an Ethernet networkNetworking Click Update Now ‑ Ask PrinterIn Windows Installing the printer on an Ethernet networkFor Windows users For Macintosh usersSystem Preferences Print & Scan System Preferences Print & Fax Preparing to set up the printer on a wireless networkNetwork/Ports Active NIC Auto Submit Connecting the printer using the Wireless Setup WizardUsing the Personal Identification Number PIN method Using the Push Button Configuration methodIn Windows 7 or earlier In WindowsSetting up serial printing For Macintosh usersSystem Preferences Print & Scan System Preferences Print & Fax h Click Continue Finish In WindowsIn Windows 7 or earlier In WindowsReports Menu Settings Page Verifying printer setupPrinting a menu settings page Printing a network setup pageLoading the 250‑ or 550‑sheet tray Setting the paper size and typeConfiguring Universal paper settings Loadingpaperand specialty mediaLoading paper and specialty media Lock the length guide for all paper sizes Loading paper and specialty mediaTwo ‑sided duplex printing One ‑sided printingLoading paper and specialty media Warning-Potential Damage Overfilling the tray can cause paper jams Loading paper and specialty mediaLoading paper and specialty media Loading the 2100‑sheet tray Loading A5‑size paper Loading paper and specialty mediaa Pull up and slide the width guide to the position for A5 d Insert the A5 length guide into its designated slot Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paperLoading paper and specialty media c Remove the A5 length guide from its holderc Put the A5 length guide in its holder Loading paper and specialty mediaMake sure the paper is loaded properly Loading paper and specialty media5 Insert the tray Make sure the paper is below the maximum paper fill indicatorLoading paper and specialty media Warning-Potential Damage Overfilling the tray can cause paper jamsLoading the multipurpose feeder 2 Pull the multipurpose feeder extender Loading paper and specialty mediaLoading paper and specialty media 4 Prepare the paper or specialty media for loading5 Load the paper or specialty media Loading paper and specialty media Linking and unlinking trays Linking and unlinking trays2 Click Settings Paper Menu Assigning a custom paper type Using the Embedded Web ServerUsing the printer control panel Creating a custom name for a paper typeUsing the printer control panel 2 Click Settings Paper Menu Custom TypesPaper Menu Custom Types Paper andspecialtymedia guide Using specialty mediaTips on using card stock Tips on using envelopesPrinting Tips on using labelsTips on using letterhead SourceMoisture content Tips on using transparenciesPaper characteristics WeightSelecting preprinted forms and letterhead Using recycled paper and other office papersFiber content Selecting paperUnacceptable paper examples Supported paper sizes, types, and weights Storing paperPaper sizes supported by the printer 8.5 x 14 in Paper and specialty media guideLegal 216 x 356 mmPlain Envelope Paper types and weights supported by the printerPaper Card StockPrinting forms Adjusting toner darknessPrinting Printing forms and a document2 Click Settings Print Settings Quality Menu Toner Darkness Printing from a flash drivePrinting from a flash drive Using the printer control panelSupported flash drives and file types Storing print jobs in the printer Printing confidential and other held jobsFor Windows users Modifying confidential print settingsPrinting confidential and other held jobs 2 Click Properties, Preferences, Options, or SetupPrinting information pages Canceling a print jobCanceling a print job from the printer control panel Canceling a print job from the computerFor Macintosh users In WindowsIn Windows 7 or earlier Making a quick copy Copying using the ADFCopying Making copiesCopying on transparencies Copying using the scanner glassCopying photos Copying on specialty mediaCopying on letterhead Creating a copy shortcut using the printer control panelCopying different paper sizes Customizing copy settingsMaking copies using paper from a selected tray Copying to a different sizeCopy to Letter Copy It Copying on both sides of the paper duplexingExample 2 Copying on a single paper size Copy to Auto Size Match Copy ItReducing or enlarging copies Adjusting copy qualityNot collated Collating copiesPlacing separator sheets between copies CollatedCopying multiple pages onto a single sheet Copy Advanced Options Separator SheetsBetween Copies Between Jobs Between Pages Off Placing information on copies Creating a custom copy jobPlacing a header or footer on pages Canceling a copy job while pages are being printed Canceling a copy jobCanceling a copy job while the original document is in the ADF Canceling a copy job while copying pages using the scanner glassScale Understanding the copy optionsCopy from Copy toSave As Shortcut ContentUsing the advanced options CopiesNote This option is supported only in select printer models CopyingE-mailing Setting up the printer to e-mailSetting up the e-mail function Configuring e‑mail settings2 Click Settings Creating an e-mail shortcut using the Embedded Web ServerCreating an e-mail shortcut using the printer control panel Creating an e-mail shortcut5 Touch Done Send It Sending an e-mail using the printer control panelSending an e‑mail using a shortcut number E-mailing a documentChanging the output file type Customizing e-mail settingsSending an e‑mail using the address book Adding e-mail subject and message informationSubject Canceling an e-mailUnderstanding the e-mail options RecipientsContent ResolutionOriginal Size Send AsPage Setup Scan PreviewUsing the advanced options Setting up the printer to fax Initial fax setupFaxing To connect Setup 1 Printer is connected to a dedicated fax lineChoosing a fax connection Scenario 1 Standard telephone lineTo connect Setup 2 Printer is sharing the line with an answering machineTips for this setup Connected to the same telephone wall jackTips for this setup Connected to different wall jacksTo connect To connect Tips for this setupScenario 2 Digital Subscriber Line DSL To connect Scenario 3 VoIP telephone serviceScenario 4 Digital telephone service through a cable provider Setup 1 Printer is connected directly to a cable modemTips for this setup Page 40X8519 Part namePart number Lexmark adapter plugConnecting the printer to a non‑RJ‑11 wall jack N F N Connecting the printer to a wall jack in GermanyN F N 2 Click Settings Fax Settings Analog Fax Setup Connecting to a distinctive ring serviceSetting the outgoing fax name and number Settings Fax Settings Analog Fax Setup Answer OnSending a fax Setting the date and timeConfiguring the printer to observe daylight saving time Sending a fax using the printer control panelSending a fax using the computer Sending a fax using a shortcut numberFax tab Enable fax Sending a fax at a scheduled time Sending a fax using the address book2 Click Settings Manage Shortcuts Fax Shortcut Setup Creating a fax destination shortcut using the Embedded Web ServerCreating a fax destination shortcut using the printer control panel Creating shortcutsViewing a fax log Customizing fax settingsChanging the fax resolution Making a fax lighter or darkerBlocking junk faxes Canceling an outgoing faxCanceling a fax while the original documents are still scanning Holding and forwarding faxes2 Click Settings Fax Settings Analog Fax Setup Holding Faxes Understanding the fax optionsForwarding a fax ContentResolution Page SetupDarkness Delayed Send Using the advanced optionsScan Preview Scanning to an FTP address Using Scan to NetworkCreating an FTP shortcut using the Embedded Web Server ScanningSettings Other Settings area Manage Shortcuts FTP Shortcut Setup Creating an FTP shortcut using the printer control panelScanning to an FTP address using the printer control panel Scanning to an FTP addressScanning an FTP using the address book Scanning to an FTP address using a shortcut numberScanning to a computer using the Embedded Web Server Scanning to a computer or flash drive2 Click Scan Profile Create Scan Profile 4 Click Next Close Setting up Scan to ComputerIn Windows In Windows 7 or earlierSave As Shortcut Understanding the scan optionsScanning to a flash drive File NameOriginal Size ResolutionPage Setup ContentScan Preview Using the advanced optionsPaper Menu Understandingthe printer menusMenus list SettingsDefault Source Default Source menuConfigure MP menu Paper menuPaper Size/Type menu Tray x SizeTray x Type Understanding the printer menus MP Feeder SizeMP Feeder Type Manual Envelope Size Understanding the printer menusManual Paper Size Manual Paper TypeSubstitute Size Substitute Size menuPaper Texture menu Default ADF Media TypeVinyl Labels Texture Transparency TextureRecycled Texture Labels TextureTransparency Weight Paper Weight menuPlain Weight Card Stock WeightPreprinted Weight Envelope WeightRough Envelope Weight Letterhead WeightLabels Loading Paper Loading menuCard Stock Loading Recycled LoadingCustom Type Custom Types menuCustom Names menu Custom x LoadingUniversal Setup menu Custom Scan Sizes menuCustom Scan Size Network Setup Page Reports MenuReports menu Menu Settings PageFax Job Log Network/Ports menuActive NIC menu Shortcut ListNPA Mode Standard Network or Network x menuPCL SmartSwitch PS SmartSwitchNetwork/Ports Standard Network Standard Network Setup Network Card Network Card menuNetwork/Ports Standard Network Standard Network Setup Reports Network/Ports Network x Network x Setup ReportsJob Timeout TCP/IP menuNetwork/Ports Standard Network Standard Network Setup TCP/IP Network/Ports Network x Network x Setup TCP/IPEnable HTTP Server IPv6 menuNetwork/Ports Standard Network Standard Network Setup IPv6 Network/Ports Network x Network x Setup IPv6Network/Ports Standard Network Standard Network Setup AppleTalk Wireless menuAppleTalk menu Network/Ports Network x Network x Setup WirelessActivate Standard USB menuPCL SmartSwitch PS SmartSwitchMac Binary PS Parallel x menuUSB Buffer Job BufferingParallel Buffer PCL SmartSwitchPS SmartSwitch NPA ModeHonor Init Serial x menuAdvanced Status ProtocolNPA Mode PCL SmartSwitchPS SmartSwitch Understanding the printer menusBaud Job BufferingProtocol Robust XONParity SMTP Setup menuSMTP Timeout SMTP Server AuthenticationEdit Backup Password Edit Security Setups menuSecurity menu Device PasswordSecurity Reset Jumper Miscellaneous Security Settings menuEdit Access Controls Login RestrictionsMax Invalid PIN Confidential Print menuLDAP Certificate Verification Minimum PIN LengthReserve Job Expiration Disk Wiping menuSecurity Audit Log menu Verify Job ExpirationEnable NTP Set Date/Time menuConfigure Log Custom Time Zone SetupDisplay Language Settings menuGeneral Settings menu Enable AuthenticationADF Multi ‑feed Sensor Run Initial setupUnderstanding the printer menus ADF Loaded BeepScan to PC Port Range Understanding the printer menusKeyboard Paper SizesSpecify what is displayed on the upper left and right corners of the Displayed InformationDisplayed Information continued Date Format Understanding the printer menusDisplayed Information continued Home screen customizationOne Page Copy Error LightingScanner Jam Recovery Screen BrightnessWeb Page Refresh Rate AlarmsTimeouts TimeoutsTimeouts TimeoutsTimeouts TimeoutsPrint Recovery TimeoutsError Recovery Error RecoveryPress and Hold Sleep Button Factory DefaultsUnderstanding the printer menus Press Sleep ButtonContent Source Copy Settings menuCopy Settings menu items and descriptions Content TypeSeparator Sheets Original SizeCopy To Source Transparency SeparatorsOverlay Output BinNumber of Copies Header/FooterEnable Manual Fax Fax Settings menuFax Mode Analog Fax Setup menu General Fax SettingsFax number masking Cancel FaxesMemory Use Caller IDFax Send Settings ResolutionFax Cover Page Sides Duplex Content TypeContent Source Original SizeAutomatic Redial Enable ECMEnable Fax Scans Dialing Prefix RulesNegative Image Fax Receive SettingsEnable Fax Receive Mirror ImageFax Footer Separator SheetsSeparator Sheet Source Output BinEnable Job Log Fax Log SettingsSpeaker Settings Receive Error LogE ‑mail Server Setup E ‑mail Settings menuAnswer On Ringer VolumeResolution E ‑mail Server SetupContent Type Content SourceSides Duplex Text DefaultText/Photo Default Original SizeTransmission Log Photo DefaultE ‑mail images sent as Use Multi ‑Page TiffNegative Image FTP Settings menuContent Type Mirror ImageOrientation Content SourceResolution DarknessSides Duplex Text DefaultText/Photo Default Photo DefaultAllow Save as Shortcut File NameCustom Job Scanning Scan PreviewContent Source Scan SettingsFlash Drive menu Content TypeOriginal Size Text DefaultText or Photo Default Photo DefaultCustom Job Scanning Print SettingsUse Multi ‑Page TIFF File NameDuplex Binding Paper SourceCollate Sides DuplexSeparator Sheet Source Print SettingsSetup menu Separator SheetsResource Save Understanding the printer menusPrint Area Download TargetCopies Finishing menuSides Duplex Duplex BindingPaper Saver Quality menuPrint Resolution Separator SourceEnhance Fine Lines Job Accounting menuPixel Boost Toner DarknessDisk Near Full Action Accounting Log FrequencyLog Action at End of Frequency Disk Near Full LevelDelete Downloads on Disk Utilities menuRemove Held Jobs Format FlashPrint Error Pages XPS menuPDF menu PostScript menuPCL Emulation Settings PCL Emul menuSymbol Set PCL Emulation SettingsPCL Emulation Settings PCL Emulation SettingsPCL Emulation Settings PCL Emulation SettingsTray Renumber HTML menuUnderstanding the printer menus Tray RenumberOrientation Image menuFont Size ScaleHelp menu Conserving supplies Using recycled paperSaving money andthe environment Saving paper and toner2 Click Settings General Settings Eco‑Mode select a setting Using Eco‑ModeSaving energy Reducing printer noise2 Click Settings General Settings Timeouts Adjusting Sleep modeUsing the Embedded Web Server Using the printer control panelUsing the printer control panel Using Hibernate modeAdjusting the brightness of the printer display Using the Embedded Web ServerReturning Lexmark cartridges for reuse or recycling RecyclingRecycling Lexmark products Recycling Lexmark packagingSaving money and the environment 2 From the Toner Cartridges section, select your country or region3 Follow the instructions on the computer screen Disposing of a printer hard disk Securing theprinterStatement of Volatility Erasing volatile memory3 Touch Wipe All Settings Using the printer control panelErasing non‑volatile memory Erasing printer hard disk memory2 Click Settings Security Disk Encryption Configuring printer hard disk encryptionUsing the Embedded Web Server Using the printer control panelFinding printer security information Lexmark security Web page1 Go to http//support.lexmark.com, and then click SELECT YOUR PRODUCT Cleaning the printer parts Cleaning the printerMaintaining theprinter 2 Open the scanner cover Cleaning the scanner glassMaintaining the printer 1 Slightly dampen a soft, lint-free cloth or paper towel with water6 Close the bottom ADF door Maintaining the printer4 Open the bottom ADF door 5 Wipe the ADF scanner glass under the ADF door2 Click Device Status More Details Checking the status of parts and suppliesOrdering toner cartridges Using genuine Lexmark parts and suppliesOrdering parts and supplies Estimated number of remaining pagesWorldwide Ordering an imaging unitAsia Pacific region includes Australia and New Zealand Latin America includes Puerto Rico and MexicoLexmark ADF maintenance kit Ordering a maintenance kitLexmark Return Program fuser maintenance kit type Lexmark regular fuser maintenance kit typeStoring supplies Replacing suppliesReplacing the toner cartridge 2 Pull the cartridge out of the printer using the handle Maintaining the printerNote Make sure the cartridge is fully pushed in Replacing the imaging unit Maintaining the printer5 Close the multipurpose feeder door and the front cover Maintaining the printer 2 Pull out the toner cartridge from the printer using the handleMaintaining the printer 4 Unpack the new imaging unit, and then shake it5 Remove all packing material from the imaging unit 8 Close the multipurpose feeder door and the front cover Maintaining the printerBefore moving the printer Moving the printerShipping the printer Moving the printer to another locationChecking the virtual display Finding advanced networking and administrator informationSetting up e‑mail alerts Managing the printer2 Click Settings Print Settings Supply Notifications Configuring supply notifications from the Embedded Web ServerSettings General Settings Factory Defaults Restore Now Submit Restoring factory default settingsClearing jams Avoiding jamsLoad paper properly Use recommended paper Understanding jam messages and locationsPrinter control panel message Clearing jamsArea Area namex‑page jam, lift front cover to remove cartridge Clearing jams3 Place the toner cartridge aside 5 Place the imaging unit aside on a flat, smooth surface Clearing jamsMake sure the cartridge is fully pushed in 7 Install the imaging unitClearing jams Note Use the arrows on the side of the printer as a guidex‑page jam, open upper rear door x‑page jam, open upper and lower rear door 3 Close the rear door 4 Push the back of the standard tray Clearing jamsx‑page jam, remove standard bin jam Clearing jams6 Insert the standard tray x‑page jam, remove tray 1 to clear duplex x‑page jam, open tray x Clearing jams3 Insert the tray x‑page jam, clear manual feeder Clearing jams3 Insert the tray 3 Reload paper into the multipurpose feeder Clearing jamsx‑page jam, open automatic feeder top cover. 28y.xx 7 Close the bottom ADF door Clearing jamsCartridge nearly low 88.xy TroubleshootingUnderstanding printer messages Cartridge low 88.xyClose flatbed cover and load originals if restarting job 2yy.xx Change paper source to paper type paper size load orientationCheck tray x connection Close door or insert cartridgeClose front door Close top access coverConfiguration change, some held jobs were not restored Disk full, scan job canceledFax server To Format not set up. Contact system administrator Error reading USB drive. Remove USBError reading USB hub. Remove hub Fax partition inoperative. Contact system administratorImaging unit nearly low 84.xy Fax Station Name not set up. Contact system administratorFax Station Number not set up. Contact system administrator Imaging unit low 84.xyInsufficient memory for Flash Memory Defragment operation Install duplexInstall Tray Insert TrayInsufficient memory, some Held Jobs were deleted Insufficient memory to support Resource Save featureInsufficient memory, some held jobs will not be restored Insufficient memory to collate jobLoad Manual Feeder with custom type name paper orientation Load paper source with paper size paper orientationLoad paper source with paper type paper size paper orientation Load Manual Feeder with custom string paper orientationLoad Manual Feeder with paper size paper orientation Maintenance kit low 80.xyMaintenance kit nearly low 80.xy Maintenance kit very low, x estimated pages remain 80.xyNon‑Lexmark supply type, see User’s Guide 33.xy Network x software errorNo analog phone line connected to modem, fax is disabled Memory full, cannot send faxesPaper changes needed Parallel port x disabledReinstall missing or unresponsive cartridge 31.xy Reinstall missing or unresponsive imaging unit 31.xyReplace all originals if restarting job Remove defective diskRemove packaging material, area name Remove paper from standard output binReplace last scanned page and jammed originals if restarting job Replace maintenance kit, 0 estimated pages remain 80.xyReplace imaging unit, 0 estimated pages remain 84.xy Replace jammed originals if restarting jobReplace unsupported cartridge 32.xy Restore held jobs?Replace roller kit Replace separator padSerial option x error Scanner disabled by adminScanner disabled. Contact system administrator if problem persists Scanner maintenance required soon, use ADF KitToo many disks installed Some held jobs were not restoredStandard network software error Standard USB port disabledUnformatted flash detected USB port x disabledToo many trays attached Tray x paper size unsupportedThe printer is not responding Solving printer problemsWeblink server not set up. Contact system administrator Basic printer problemsStep StepStep StepStep Hardware and internal option problemsPrinter display is blank Cannot detect internal optionsupport Internal Solutions Port does not operate correctlyInternal print server does not operate correctly Stepsupport Tray problemsThe problem is solved. Go to step StepSettings General Settings Print Recovery Paper feed problemsUSB/parallel interface card does not operate correctly Jammed pages are not reprintedStep Paper frequently jamsPaper jam message remains after jam is cleared StepStep Solving print problemsPrinting problems Confidential and other held jobs do not printStep Envelope seals when printingError message about reading the flash drive appears supportThe problem is solved. Go to step Incorrect characters printJob prints from the wrong tray or on the wrong paper The problem is solved. Go to stepStep Large jobs do not collateMultiple‑language PDF files do not print The problem is solved. Go to stepThe problem is solved. Go to step Print jobs do not printThe problem is solved. Go to step The problem is solved. Go to stepThe problem is solved. Go to step Print job takes longer than expectedThe problem is solved. Go to step The problem is solved. Go to stepThe trays can detect paper length Printing slows downTray linking does not work Troubleshootingsupport Unexpected page breaks occurSettings General Settings Timeouts StepStep Print quality problemsCharacters have jagged or uneven edges 2 Touch PCL Fonts or PostScript FontsStep ABCDE ABCDE ABCDEClipped pages or images StepStep Compressed images appear on printsGray background on prints ABCDE ABCDE ABCDEsupport Horizontal voids appear on printsTroubleshooting StepStep ABCD ABCD ABCDIncorrect margins on prints TroubleshootingStep Paper curlStep supportStep Printer is printing blank pagesTroubleshooting StepStep ABCDE ABCDE ABCDEPrinter is printing solid black pages Print irregularitiesStep StepStep StepStep Print is too darkTroubleshooting Stepsupport Print is too lightTroubleshooting StepStep StepStep Stepsupport Repeating defects appear on printsTroubleshooting StepStep ABCD ABCD ABCD ABCDShadow images appear on prints StepABCDE ABCDE ABCDE ABCDESkewed print Streaked horizontal lines appear on printsStep Streaked vertical lines appear on printsTroubleshooting ABCDE ABCDE ABCDEStep StepStep StepABCDE ABCDE ABCDE Toner fog or background shading appears on printsToner rubs off ABC DEFsupport Toner specks appear on printsTransparency print quality is poor Uneven print densityStep Vertical voids appear on printsStep StepStep Solving copy problemsCopier does not respond Partial document or photo copiesStep Poor copy qualityStep supportStep Scanner unit does not closeTroubleshooting Advanced Options Advanced Imaging Sharpness select a lower settingsupport Solving fax problemsCaller ID is not shown Cannot send or receive a faxStep The problem is solved. Go to stepStep StepStep The problem is solved. Go to stepThe problem is solved. Go to step StepStep Can receive but not send faxesCan send but not receive faxes The problem is solved. Go to stepsupport Troubleshootingb Click Settings Fax Settings Analog Fax Setup Settings General Settings Run initial setup YesStep Solving scanner problemsReceived fax has poor print quality b Click Settings Fax Settings Analog Fax SetupStep Cannot scan from a computerPartial document or photo scans StepStep Poor scanned image qualityStep StepStep Scan job was not successfulScanning takes too long or freezes the computer Scanner unit does not closeStep The scanner does not respondStep supportStep Solving home screen applications problemsAn application error has occurred b Click Settings Apps Apps Management System tab LogStep Embedded Web Server does not openContacting customer support StepTech Library E-mailLive chat GOVERNMENT END USERS NoticesProduct information Edition noticeTrademarks 1-meter average sound pressure, dBA Modular component noticeLicensing notices Noise emission levelsENERGY STAR Waste from Electrical and Electronic Equipment WEEE directiveProduct disposal Static sensitivity noticeLaser notice Power consumptionProduct power consumption Temperature informationSleep Mode Hibernate ModeOff mode Radio interference notice Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada European Community EC directives conformityNotices This equipment uses the RJ-11C Universal Service Order Code USOC jackNotice to users of the Canadian telephone network Notice to users of the New Zealand telephone networkAvis réservé aux utilisateurs du réseau téléphonique du Canada Uso del prodotto in Svizzera Using this product in SwitzerlandUtilisation de ce produit en Suisse Verwendung dieses Produkts in der SchweizIndustry Canada Canada Regulatory notices for wireless productsExposure to radio frequency radiation Industry Canada CanadaNotice to users in the European Union Ελληνική LEXMARK LED PRINTERS, AND LEXMARK MULTIFUNCTION LASER PRINTERS STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERSLimited warranty Limited warranty serviceExtent of limited warranty Patent acknowledgment Limitation of liabilityAdditional rights Notices Symbols IndexNumerics Page Page Page Page Page erasing 235 printer information where to find 9 printer IP address uneven print density 322 white streaks print troubleshootingprinter configurations 11 printer control panel factory defaults, restoring 255 indicator light Sleep button lightmay be incomplete. 282 Reinstall missing or unresponsive Maintenance kit low 80.xy 280 Maintenance kit nearly low80.xy 280 Maintenance kit very low estimated pages remain 80.xy Memory full, cannot send faxes Network x software error 54Page Page

Printer display is blank

customer support.

Hardware and internal option problems

Cannot detect internal option