Hardware and internal option problems | Lexmark MX710DHE, 237

Troubleshooting

291

Printer display is blank

	Action	Yes	No

	Step 1	The problem is solved.	Go to step 2.
	Press the Sleep button on the printer control panel.
	Does Ready appear on the printer display?

	Step 2	The problem is solved.	Turn off the printer,
	Turn off the printer, then wait for about 10 seconds, and then turn the		and then contact
	printer back on.		customer support.
	printer back on.
	Do Please wait and Ready appear on the printer display?

Hardware and internal option problems
Cannot detect internal option

	Action	Yes	No

	Step 1	The problem is solved.	Go to step 2.
	Turn off the printer, then wait for about 10 seconds, and then turn on the
	printer.
	Does the internal option operate correctly?

	Step 2	Go to step 3.	Connect the internal
	Check if the internal option is properly installed in the controller board.		option to the controller
			board.
	a Turn off the printer using the power switch, and then unplug the power		board.

	cord from the electrical outlet.
	b Make sure the internal option is installed in the appropriate connector
	in the controller board.
	c Connect the power cord to the printer, then to a properly grounded
	electrical outlet, and then turn on the printer.
	Is the internal option properly installed in the controller board?

	Step 3	Go to step 4.	Reinstall the internal
	Print a menu settings page, and then check to see if the internal option is		option.
	listed in the Installed Features list.
	Is the internal option listed in the menu settings page?

Image 291

Lexmark MX710DHE, 237 Hardware and internal option problems, Printer display is blank, Cannot detect internal option

Contents

November Users Guide Contents Copying 100 Loading paper and specialty mediaPaper and specialty media guide Printing Saving money and the environment 228 Faxing 120Scanning 143 Understanding the printer menus 151 Clearing jams 256 Troubleshooting 272Maintaining the printer 238 Managing the printer 253 340 Safety information Safety informationPage What are you looking for? Find it here Learning about the printerFinding information about the printer Learning about the printer Other countries and regions-See the printed Selecting a location for the printer Printer configurations Basic model Understanding the basic functions of the scanner Fully configured model You can use the ADF or the scanner glass to scan documents Using the ADF and scanner glassUsing the ADF Using the scanner glass Use Using the printer control panelUnderstanding the printer control panel Understanding the printer control panel Understanding the home screen Indicator light color and its corresponding printer status Feature Description Features Arrows View a list of options Copy It Print a copy Using the touch-screen buttons Other touch-screen buttons For Windows users Setting up and using the home screen applicationsFinding the IP address of the printer Finding the IP address of the computer For Macintosh users Accessing the Embedded Web ServerClick Settings General Settings Home screen customization Customizing the home screen Understanding the different applications Activating the home screen applicationsFinding information about the home screen applications Click Settings Apps Apps Management Card Copy Setting up Forms and FavoritesSetting up Card Copy Click Settings Apps Apps Management Forms and Favorites Using MyShortcut Click Settings Apps Apps Management Multi Send Setting up Multi Send Click Settings Remote Operator Panel Settings Setting up Scan to NetworkSetting up Remote Operator Panel Click Settings Apps Apps Management Scan to Network Click Settings Import/Export Exporting and importing a configuration Additional printer setup Installing internal optionsAvailable internal options Accessing the controller board Page Page Additional printer setup Close the access cover Installing a memory cardPage Installing an optional card Page Installing an Internal Solutions Port Page Page Page Page Installing a printer hard disk Page Page Page Page Additional printer setup Removing a printer hard disk Page Installing hardware options Order of installationInstalling optional trays Page Page Attaching cables EXT port Setting up the printer software Installing the printer softwareOrganizing cables Windows Updating available options in the printer driverMacintosh Open the printers folder Preparing to set up the printer on an Ethernet network Click Update Now ‑ Ask PrinterNetworking Select Ethernet connection, and then click Continue Installing the printer on an Ethernet networkFor Windows users For Macintosh users Preparing to set up the printer on a wireless network From the printer control panel, navigate to Connecting the printer using the Wireless Setup WizardSelect a wireless connection setup Network/Ports Active NIC Auto Submit Using the Push Button Configuration method Using the Personal Identification Number PIN methodClick Settings Network/Ports Wireless Windows Setting up serial printing Click Continue Finish Reports Menu Settings Verifying printer setupPrinting a menu settings Printing a network setup Loading the 250‑ or 550‑sheet tray Setting the paper size and typeConfiguring Universal paper settings Loading paper and specialty mediaPage Page One ‑sided printing Two ‑sided duplex printing Page Page Page Loading the 2100‑sheet tray Loading A5‑size paper Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper Page Page ABC Pull down the multipurpose feeder door Loading the multipurpose feederPage Page One ‑sided simplex printing Two ‑sided duplex printing Click Settings Paper Menu Linking and unlinking traysLinking and unlinking trays Assigning a custom paper type Using the Embedded Web ServerUsing the printer control panel Creating a custom name for a paper type Paper Menu Custom Types Click Settings Paper Menu Custom Types Paper and specialty media guide Using specialty mediaTips on using card stock Tips on using envelopes Tips on using labels Tips on using letterheadSource Printing Printable side Paper orientation Tips on using transparencies Paper characteristicsPaper guidelines Selecting preprinted forms and letterhead Using recycled paper and other office papersFiber content Selecting paper Unacceptable paper examples Supported paper sizes, types, and weights Storing paperPaper sizes supported by the printer Optional 250 ‑ Feeder Glass Or 550 ‑sheet Tray Paper and specialty media guide 550 ‑sheet tray Tray Feeder Paper types and weights supported by the printerPrinter engine supports 60-176‑g/m216-47‑lb paper weights Paper type 250 ‑ or 2100 ‑sheet Multipurpose Duplex Printing forms Adjusting toner darknessPrinting Printing forms and a document Printing from a flash drive Click Settings Print Settings Quality Menu Toner DarknessSettings Print Settings Quality Menu Toner Darkness Printing from a flash drive Supported flash drives and file types Printing confidential and other held jobs Storing print jobs in the printerRecommended flash drives File type Modifying confidential print settings Printing confidential and other held jobsPrinting Touch Submit Printing information pages Canceling a print job For Macintosh users Making a quick copy Copying using the ADFCopying Making copies Copying on transparencies Copying using the scanner glassCopying photos Copying on specialty media Copying on letterhead Creating a copy shortcut using the printer control panel Copying different paper sizes Customizing copy settingsMaking copies using paper from a selected tray Copying to a different size Copy to Letter Copy It Copying on both sides of the paper duplexingExample 2 Copying on a single paper size Copy to Auto Size Match Copy It Reducing or enlarging copies Adjusting copy quality Collating copies Placing separator sheets between copiesCollated Not collated Select one of the following Copying multiple pages onto a single sheetCopying 107 From the home screen, navigate to Copy Advanced Options Separator Sheets Copying 108 Placing information on copiesCreating a custom copy job Placing a header or footer on pages Canceling a copy job Canceling a copy job while pages are being printedPlacing an overlay message on each Understanding the copy options Save As Shortcut ContentUsing the advanced options CopiesPage Click Settings E-mail/FTP Settings E-mail Settings Setting up the printer to e-mailSetting up the e-mail function Configuring e‑mail settings Creating an e-mail shortcut Creating an e-mail shortcut using the Embedded Web ServerCreating an e-mail shortcut using the printer control panel Click Settings Mailing 115 Sending an e-mail using the printer control panelSending an e‑mail using a shortcut number Mailing a document Changing the output file type Customizing e-mail settingsSending an e‑mail using the address book Adding e-mail subject and message information Understanding the e-mail options Canceling an e-mail Mailing 118 ResolutionOriginal Size Send As Setup Scan PreviewMailing 119 Faxing 120 Setting up the printer to faxInitial fax setup Faxing Faxing 121 Setup 1 Printer is connected to a dedicated fax lineChoosing a fax connection Scenario 1 Standard telephone line Tips for this setup Faxing 122Connected to the same telephone wall jack Connected to different wall jacks Faxing 123 Faxing 124 Scenario 2 Digital Subscriber Line DSL Scenario 3 VoIP telephone service Faxing 127 Setup 1 Printer is connected directly to a cable modemPage Part name Part number Lexmark adapter plug 40X8519 Faxing 130 Connecting the printer to a non‑RJ‑11 wall jack Faxing 131 Connecting the printer to a wall jack in Germany Faxing 132 Connect the printer to any of the N ports Click Settings Fax Settings Analog Fax Setup Connecting to a distinctive ring serviceSetting the outgoing fax name and number Settings Fax Settings Analog Fax Setup Answer On Sending a fax Setting the date and timeConfiguring the printer to observe daylight saving time Sending a fax using the printer control panel Sending a fax using the computer Sending a fax using a shortcut numberFax tab Enable fax Sending a fax at a scheduled time Sending a fax using the address book Creating shortcuts Click Settings Manage Shortcuts Fax Shortcut Setup Making a fax lighter or darker Customizing fax settingsChanging the fax resolution Click Settings Reports Click Fax Job Log or Fax Call Log Holding faxes Canceling an outgoing faxHolding and forwarding faxes Blocking junk faxes Forwarding a fax Click Settings Fax Settings Analog Fax Setup Holding FaxesClick Settings Fax Settings Understanding the fax options Resolution Delayed Send Faxing 142This option lets you send a fax at a later time or date Scanning to an FTP address Using Scan to NetworkCreating an FTP shortcut using the Embedded Web Server Scanning Creating an FTP shortcut using the printer control panel Scanning to an FTP address using the printer control panelScanning to an FTP address Scanning to an FTP address using a shortcut number Scanning an FTP using the address bookScanning 145 Click Scan Profile Create Scan Profile Scanning to a computer using the Embedded Web ServerScanning to a computer or flash drive Scanning 146 Click Next Close Setting up Scan to Computer Understanding the scan options Scanning to a flash driveThis option lets you type a file name for the scan image Scanning 149 Scan Preview Understanding the printer m enus Menus listUnderstanding the printer menus 151 Understanding the printer menus 152 Default Source menuConfigure MP menu Paper menu Tray x Type Paper Size/Type menuUnderstanding the printer menus 153 Tray x Size Understanding the printer menus 154 MP Feeder SizeMP Feeder Type Manual Envelope Size Understanding the printer menus 155Manual Paper Size Manual Paper Type Substitute Size menu Paper Texture menuUnderstanding the printer menus 156 Understanding the printer menus 157 Understanding the printer menus 158 Paper Weight menu Understanding the printer menus 159 Understanding the printer menus 160 Paper Loading menu Use Custom Name Custom Types menuCustom Names menu Understanding the printer menus 161 Custom Scan Size Universal Setup menuCustom Scan Sizes menu Understanding the printer menus 162 Reports Menu Reports menuUnderstanding the printer menus 163 Network/Ports menu Active NIC menuUnderstanding the printer menus 164 Understanding the printer menus 165 Standard Network or Network x menu To access the menu, navigate to either of the following Network Card menuUnderstanding the printer menus 166 Understanding the printer menus 167 TCP/IP menu Understanding the printer menus 168 IPv6 menu AppleTalk menu Wireless menuTo access the menu, navigate to Network/Ports Network x Network x Setup Wireless View Name Standard USB menuUnderstanding the printer menus 170 Activate Understanding the printer menus 171 Parallel x menu Parallel Buffer Understanding the printer menus 172 Understanding the printer menus 173 Serial x menu Serial Buffer Understanding the printer menus 174 Data Bits Understanding the printer menus 175Robust XON Baud Understanding the printer menus 176 Smtp Setup menu Edit Security Setups menu Security menuUnderstanding the printer menus 177 Security Reset Jumper Miscellaneous Security Settings menuEdit Access Controls Login Restrictions Understanding the printer menus 179 Confidential Print menu Disk Wiping menu Security Audit Log menuUnderstanding the printer menus 180 Understanding the printer menus 181 Set Date/Time menu Settings menu General Settings menuUnderstanding the printer menus 182 ADF Loaded Beep Quiet ModeRun Initial setup Understanding the printer menus 183 Scan to PC Port Range Understanding the printer menus 184Keyboard Paper Sizes Displayed Information Understanding the printer menus 185 Time Format Understanding the printer menus 186Home screen customization Date Format Understanding the printer menus 187 Understanding the printer menus 188 Understanding the printer menus 189 Error Recovery Print RecoveryUnderstanding the printer menus 190 Press and Hold Sleep Button Factory DefaultsUnderstanding the printer menus 191 Press Sleep Button Copy Settings menu Copy Settings menu items and descriptionsUnderstanding the printer menus 192 Understanding the printer menus 193 Understanding the printer menus 194 Understanding the printer menus 195 Fax Settings menuFax Mode Analog Fax Setup menu General Fax Settings Understanding the printer menus 196 Fax Cover Fax Send SettingsResolution Understanding the printer menus 197 Dial Prefix Understanding the printer menus 198 Understanding the printer menus 199 Understanding the printer menus 200 Fax Receive Settings Understanding the printer menus 201 Fax Log Settings Speaker SettingsUnderstanding the printer menus 202 Answer On ‑mail Settings menuRinger Volume ‑mail Server Setup Understanding the printer menus 204 FormatOrientation Jpeg Quality Text DefaultText/Photo Default Understanding the printer menus 205 Use Multi ‑Page Tiff Photo DefaultUnderstanding the printer menus 206 ‑mail images sent as FTP Settings menu Understanding the printer menus 207Use cc/bcc Understanding the printer menus 208 Understanding the printer menus 209 File Name Understanding the printer menus 210 Scan Settings Flash Drive menuUnderstanding the printer menus 211 Understanding the printer menus 212 Text or Photo Default Print Settings Understanding the printer menus 213Copies Paper Saver Border Understanding the printer menus 214Duplex Binding Paper Saver Ordering Print Settings Setup menuUnderstanding the printer menus 215 Resource Save Understanding the printer menus 216Print Area Download Target Understanding the printer menus 217 Finishing menu Separator Source Print ResolutionQuality menu Understanding the printer menus 218 Understanding the printer menus 219 Job Accounting menu Understanding the printer menus 220 Understanding the printer menus 221 Utilities menu XPS menu PostScript menuUnderstanding the printer menus 222 Understanding the printer menus 223 PCL Emul menu Tray Renumber Understanding the printer menus 224 Understanding the printer menus 225 Html menu Understanding the printer menus 226 Image menu Help menu Understanding the printer menus 227Menu item Description Conserving supplies Using recycled paperSaving money and the environment Saving paper and toner Saving energy Using Eco‑ModeClick Settings General Settings Eco‑Mode select a setting Click Settings General Settings Quiet Mode select a setting Saving money and the environment 230 Adjusting Sleep modeClick Settings General Settings Timeouts Settings General Settings Timeouts Sleep Mode Settings General Settings Using Hibernate modeAdjusting the brightness of the printer display Click Settings General Settings Sleep Button Settings Recycling Lexmark packaging Settings General Settings Screen BrightnessRecycling Recycling Lexmark productsPage Disposing of a printer hard disk Securing the printerStatement of Volatility Erasing volatile memory Erasing non‑volatile memory Using the printer control panelTouch Wipe All Settings Touch Back Exit Config Menu Touch Disk Encryption Enable Configuring printer hard disk encryptionUsing the Embedded Web Server Click Settings Security Disk Encryption Securing the printer 237 Finding printer security information Maintaining the printer 238 Cleaning the printer partsCleaning the printer Maintaining the printer Maintaining the printer 239 Cleaning the scanner glassPage Click Device Status More Details Checking the status of parts and suppliesClose the scanner cover From the home screen, touch Status/Supplies View Supplies Ordering toner cartridges Using genuine Lexmark parts and suppliesOrdering parts and supplies Estimated number of remaining pages Part name Ordering an imaging unitMaintaining the printer 243 Regular cartridge Lexmark ADF maintenance kit Ordering a maintenance kitLexmark Return Program fuser maintenance kit type Lexmark regular fuser maintenance kit type Maintaining the printer 245 Storing suppliesReplacing supplies Replacing the toner cartridgePage Replacing the imaging unit Page Page Page Moving the printer Before moving the printerMaintaining the printer 251 Moving the printer to another location Shipping the printerMaintaining the printer 252 Checking the virtual display Finding advanced networking and administrator informationSetting up e‑mail alerts Managing the printer Notification Description Click Settings Print Settings Supply Notifications Managing the printer 255 Restoring factory default settings Clearing jams 256 Clearing jamsAvoiding jams Load paper properly Use recommended paper Understanding jam messages and locations Area Area name Printer control panel message What to do Clearing jams 258 Clearing jams 259 ‑page jam, lift front cover to remove cartridgePage Page ‑page jam, open upper rear door ‑page jam, open upper and lower rear door Page ‑page jam, remove standard bin jam ‑page jam, remove tray 1 to clear duplex ‑page jam, open tray x ‑page jam, clear manual feeder Page Clearing jams 270 ‑page jam, open automatic feeder top cover y.xxPage Understanding printer messages Troubleshooting Troubleshooting 273 Check tray x connectionClose door or insert cartridge Close front door Close top access coverConfiguration change, some held jobs were not restored Disk full, scan job canceled Disk must be formatted for use in this device Error reading USB drive. Remove USBError reading USB hub. Remove hub Fax partition inoperative. Contact system administrator Imaging unit nearly low 84.xy Fax Station Name not set up. Contact system administratorFax Station Number not set up. Contact system administrator Imaging unit low 84.xy Insufficient memory for Flash Memory Defragment operation Install duplexInstall Tray Insert Tray Insufficient memory, some Held Jobs were deleted Insufficient memory to support Resource Save featureInsufficient memory, some held jobs will not be restored Insufficient memory to collate job Load Manual Feeder with custom type name paper orientation Troubleshooting 279Load paper source with paper size paper orientation Load Manual Feeder with custom string paper orientation Troubleshooting 280 Load Manual Feeder with paper size paper orientationMemory full, cannot print faxes Non‑Lexmark supply type, see User’s Guide 33.xy Network x software errorNo analog phone line connected to modem, fax is disabled Memory full, cannot send faxes Parallel port x disabled Reinstall missing or unresponsive imaging unit 31.xyPaper changes needed Replace all originals if restarting job Remove defective diskRemove packaging material, area name Remove paper from standard output bin Replace jammed originals if restarting job Replace imaging unit, 0 estimated pages remain 84.xy Replace unsupported cartridge 32.xy Restore held jobs?Replace roller kit Replace separator pad Serial port x disabled Scanner disabled by adminScanner maintenance required soon, use ADF Kit Serial option x error Too many disks installed Some held jobs were not restoredStandard network software error Standard USB port disabled Tray x paper size unsupported Unsupported camera mode, unplug camera and change modeUSB port x disabled Too many trays attached Printer is not responding Solving printer problemsWeblink server not set up. Contact system administrator Basic printer problems Troubleshooting 290 Cannot detect internal option Hardware and internal option problemsTroubleshooting 291 Printer display is blank Internal Solutions Port does not operate correctly Troubleshooting 292Internal print server does not operate correctly Step Problem is solved. Go to step Tray problemsTroubleshooting 293 Action Yes Step Problem is solved Go to step USB/parallel interface card does not operate correctly Paper feed problemsTroubleshooting 294 Settings General Settings Print Recovery Paper jam message remains after jam is cleared Troubleshooting 295Action Yes Step Go to step Problem is solved Paper frequently jams Confidential and other held jobs do not print Solving print problemsPrinting problems Troubleshooting 296 Envelope seals when printing Error message about reading the flash drive appearsTroubleshooting 297 Troubleshooting 298 Incorrect characters printJob prints from the wrong tray or on the wrong paper Troubleshooting 299 Large jobs do not collateClick File Print Advanced Print As Image OK OK Print jobs do not print Troubleshooting 300 Troubleshooting 301 Settings General Settings Print Recovery Page Protect OffPrint job takes longer than expected Troubleshooting 302 Printing slows downTray linking does not work Troubleshooting 303 Settings General Settings TimeoutsUnexpected page breaks occur Touch PCL Fonts or PostScript Fonts Print quality problemsTroubleshooting 304 Characters have jagged or uneven edges Clipped pages or images Troubleshooting 305 Troubleshooting 306 Compressed images appear on printsGray background on prints Horizontal voids appear on prints Troubleshooting 307 Incorrect margins on prints Troubleshooting 308 Paper curl Troubleshooting 309 Printer is printing blank pages Troubleshooting 310 Troubleshooting 311 Printer is printing solid black pagesPrint irregularities Troubleshooting 312 Print is too dark Troubleshooting 313 Print is too light Troubleshooting 314 Troubleshooting 315 Repeating defects appear on prints Troubleshooting 316 Shadow images appear on prints Troubleshooting 317 Troubleshooting 318 Skewed printStreaked horizontal lines appear on prints Streaked vertical lines appear on prints Troubleshooting 319 Troubleshooting 320 Troubleshooting 321 Toner fog or background shading appears on printsToner rubs off Uneven print density Troubleshooting 322Toner specks appear on prints Transparency print quality is poor Vertical voids appear on prints Troubleshooting 323 Partial document or photo copies Solving copy problemsTroubleshooting 324 Copier does not respond Poor copy quality Troubleshooting 325 Advanced Options Advanced Imaging Scanner unit does not close Cannot send or receive a fax Solving fax problemsTroubleshooting 327 Caller ID is not shown Troubleshooting 328 Troubleshooting 329 Troubleshooting 330 Can receive but not send faxesCan send but not receive faxes Click Settings Fax Settings Analog Fax Setup Settings General Settings Run initial setup YesSubmit Solving scanner problems Troubleshooting 332Received fax has poor print quality Partial document or photo scans Cannot scan from a computer Poor scanned image quality Troubleshooting 334 Stamp or Overwrite Troubleshooting 335Scan job was not successful Scanning takes too long or freezes the computer Scanner does not respond Troubleshooting 336 Click Settings Apps Apps Management System tab Log Solving home screen applications problemsAn application error has occurred Troubleshooting 337 Troubleshooting 338 Embedded Web Server does not openContacting customer support Tech Library MailLive chat November Product informationEdition notice 340 341 Trademarks 342 Modular component noticeLicensing notices Noise emission levels Product disposal Static sensitivity notice343 Laser notice Temperature informationPower consumption Product power consumption Mode Description Power consumption Watts Sleep ModeHibernate Mode Off mode Radio interference notice Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada European Community EC directives conformity 347 348 Uso del prodotto in Svizzera Using this product in SwitzerlandUtilisation de ce produit en Suisse Verwendung dieses Produkts in der Schweiz Industry Canada Canada Regulatory notices for wireless productsExposure to radio frequency radiation Industry Canada Canada 351 ΤΗΣ Οδηγιασ 1999/5/ΕΚ 352 353 Limited warrantyLimited warranty service Lexmark International, Inc., Lexington, KY 354 Extent of limited warranty 355 Patent acknowledgmentLimitation of liability Additional rights 356 Index 357 SymbolsIndex NumericsPage Page FTP Page Page Page Page Page Page