Lexmark 24T7310, MX710DHE, 237, 037 manual Shadow images appear on prints, Troubleshooting 317

Troubleshooting 317

Shadow images appear on prints

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Leading edge

	Trailing edge
Action		Yes	No
Step 1		Go to step 2.	Load paper with the
Load paper with the correct paper type and weight in the tray.			correct paper type and
			weight in the tray.
Is paper with the correct paper type and weight loaded in the tray?
Step 2		Go to step 3.	Change the paper
From the printer control panel, set the paper type and weight in the Paper			loaded in the tray to
menu to match the paper loaded in the tray.			match the paper type
			and weight specified in
Is the tray set to the type and weight of the paper loaded?			the tray settings.
Step 3		Go to step 4.	The problem is solved.
a Depending on your operating system, specify the paper type and
weight from Printing Preferences or from the Print dialog.
b Resend the print job.
Do shadow images still appear on prints?
Step 4		Contact customer	The problem is solved.
Replace the imaging unit, and then resend the print job.		support.
Do shadow images still appear on prints?