Manuals / Lexmark / Computer Equipment / Printer

Lexmark MX710DHE, 24T7310, 237, 037 Printer is printing blank pages, Troubleshooting, Step, support

Models: MX710 237 037 24T7310 MX710DHE

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Troubleshooting

310

Printer is printing blank pages

Action	Yes	No

Step 1	Go to step 2.	The problem is solved.

aCheck if there is packing material left on the imaging unit. 1 Remove the toner cartridge, and then the imaging unit.

2Check if the packing material is properly removed from the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

3Reinstall the imaging unit, and then the cartridge.

bResend the print job.

Is the printer still printing blank pages?

Step 2

Go to step 3.

The problem is solved.

aRedistribute the toner in the imaging unit.

1Remove the toner cartridge, and then the imaging unit.

2Firmly shake the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

3Reinstall the imaging unit, and then the cartridge.

bResend the print job.

Is the printer still printing blank pages?
Step 3	Contact customer	The problem is solved.
Replace the imaging unit, and then resend the print job.	support.
Is the printer still printing blank pages?

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Lexmark MX710DHE, 24T7310, 237, 037 manual Printer is printing blank pages, Troubleshooting, Step, support

Contents

November Users GuideMX710 Series Safety information ContentsSetting up and using the home screen applications Additional printer setupPrinting Loading paper and specialty mediaPaper and specialty media guide CopyingUnderstanding the printer menus FaxingScanning Saving money and the environmentManaging the printer TroubleshootingMaintaining the printer Clearing jamsNotices Solving home screen applications problemsPower consumption IndexSafety information SAVE THESE INSTRUCTIONS site at http//support.lexmark.com Learning about theprinterFinding information about the printer Users Guide and Quick Reference Guide -The guides areSelecting a location for the printer In other countries and regions-See the printedPrinter configurations Learning about the printerADF tray Basic modelAutomatic document feeder ADF ADF binFully configured model Understanding the basic functions of the scannerUsing the ADF Using the ADF and scanner glassUsing the scanner glass Understanding the colors of the Sleep button and indicator lights Using the printer control panelUnderstandingthe printer control panel Understanding the home screen Indicator light color and its corresponding printer statusSleep button light color and its corresponding printer status Features Arrows Using the touch-screen buttons123.123.123.123 View a list of optionsCancel Other touch-screen buttonsSave a setting Cancel an action or a selectionFinding the IP address of the computer Setting upand using thehome screen applicationsFinding the IP address of the printer For Windows usersFor Macintosh users Accessing the Embedded Web ServerCustomizing the home screen a Click Settings General Settings Home screen customizationActivating the home screen applications Understanding the different applicationsFinding information about the home screen applications 2 Click Settings Apps Apps Management Forms and Favorites Setting up Forms and FavoritesSetting up Card Copy 2 Click Settings Apps Apps Management Card CopyUsing MyShortcut Setting up Multi Send 2 Click Settings Apps Apps Management Multi Send2 Click Settings Apps Apps Management Scan to Network Setting up Scan to NetworkSetting up Remote Operator Panel 2 Click Settings Remote Operator Panel SettingsExporting and importing a configuration a Click Settings Import/ExportInstalling internal options Additional printer setupAvailable internal options Accessing the controller board 1 Lexmark Internal Solutions Port or printer hard disk connector 2 Option card connector 3 Memory card connector5 Reattach the shield, and then align the screws with the holes Additional printer setup6 Tighten the screws on the shield Installing a memory card Additional printer setup Installing an optional card 5 Close the controller board access door Additional printer setup4 Push the card firmly into place as shown in the illustration Installing an Internal Solutions Port 2 Screw for attaching the plastic bracket to the ISP4 Remove the metal cover from the ISP opening. a Loosen the screw Additional printer setupb Lift the metal cover, and then pull it out completely Additional printer setup 6 Install the ISP on the plastic bracketAdditional printer setup Additional printer setup Installing a printer hard disk Additional printer setup 3 Locate the appropriate connector on the controller board cageAdditional printer setup To install a printer hard disk onto the ISPAdditional printer setup To install a printer hard disk directly on the controller board cageAdditional printer setup Additional printer setup Removing a printer hard disk 4 Remove the printer hard disk Additional printer setup3 Remove the screws holding the printer hard disk in place 5 Set aside the printer hard diskOrder of installation Installing hardware optionsInstalling optional trays 2 Unpack the optional tray, and then remove all packing material Additional printer setupNote Optional trays lock together when stacked 3 Pull out the tray completely from the baseAdditional printer setup Attaching cables Connect additional devices telephone or answering machine to the printer and Installing the printer software Setting up the printer softwareOrganizing cables For Windows users Updating available options in the printer driverIn Macintosh In WindowsClick Update Now ‑ Ask Printer Preparing to set up the printer on an Ethernet networkNetworking For Macintosh usersFor Macintosh users Installing the printer on an Ethernet networkFor Windows users In WindowsPreparing to set up the printer on a wireless network System Preferences Print & Scan System Preferences Print & FaxConnecting the printer using the Wireless Setup Wizard Network/Ports Active NIC Auto SubmitUsing the Push Button Configuration method Using the Personal Identification Number PIN methodIn Windows In Windows 7 or earlierFor Macintosh users Setting up serial printingSystem Preferences Print & Scan System Preferences Print & Fax In Windows In WindowsIn Windows 7 or earlier h Click Continue FinishPrinting a network setup page Verifying printer setupPrinting a menu settings page Reports Menu Settings PageLoadingpaperand specialty media Setting the paper size and typeConfiguring Universal paper settings Loading the 250‑ or 550‑sheet trayLoading paper and specialty media Loading paper and specialty media Lock the length guide for all paper sizesOne ‑sided printing Two ‑sided duplex printingLoading paper and specialty media Loading paper and specialty media Warning-Potential Damage Overfilling the tray can cause paper jamsLoading paper and specialty media Loading the 2100‑sheet tray Loading paper and specialty media Loading A5‑size papera Pull up and slide the width guide to the position for A5 c Remove the A5 length guide from its holder Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paperLoading paper and specialty media d Insert the A5 length guide into its designated slotLoading paper and specialty media c Put the A5 length guide in its holderLoading paper and specialty media Make sure the paper is loaded properlyWarning-Potential Damage Overfilling the tray can cause paper jams Make sure the paper is below the maximum paper fill indicatorLoading paper and specialty media 5 Insert the trayLoading the multipurpose feeder Loading paper and specialty media 2 Pull the multipurpose feeder extender4 Prepare the paper or specialty media for loading Loading paper and specialty media5 Load the paper or specialty media Loading paper and specialty media Linking and unlinking trays Linking and unlinking trays2 Click Settings Paper Menu Creating a custom name for a paper type Using the Embedded Web ServerUsing the printer control panel Assigning a custom paper type2 Click Settings Paper Menu Custom Types Using the printer control panelPaper Menu Custom Types Tips on using envelopes Using specialty mediaTips on using card stock Paper andspecialtymedia guideSource Tips on using labelsTips on using letterhead PrintingWeight Tips on using transparenciesPaper characteristics Moisture contentSelecting paper Using recycled paper and other office papersFiber content Selecting preprinted forms and letterheadUnacceptable paper examples Storing paper Supported paper sizes, types, and weightsPaper sizes supported by the printer 216 x 356 mm Paper and specialty media guideLegal 8.5 x 14 inCard Stock Paper types and weights supported by the printerPaper Plain EnvelopePrinting forms and a document Adjusting toner darknessPrinting Printing formsUsing the printer control panel Printing from a flash drivePrinting from a flash drive 2 Click Settings Print Settings Quality Menu Toner DarknessSupported flash drives and file types Printing confidential and other held jobs Storing print jobs in the printer2 Click Properties, Preferences, Options, or Setup Modifying confidential print settingsPrinting confidential and other held jobs For Windows usersCanceling a print job from the computer Canceling a print jobCanceling a print job from the printer control panel Printing information pagesIn Windows For Macintosh usersIn Windows 7 or earlier Making copies Copying using the ADFCopying Making a quick copyCopying on specialty media Copying using the scanner glassCopying photos Copying on transparenciesCreating a copy shortcut using the printer control panel Copying on letterheadCopying to a different size Customizing copy settingsMaking copies using paper from a selected tray Copying different paper sizesCopy to Auto Size Match Copy It Copying on both sides of the paper duplexingExample 2 Copying on a single paper size Copy to Letter Copy ItAdjusting copy quality Reducing or enlarging copiesCollated Collating copiesPlacing separator sheets between copies Not collatedCopy Advanced Options Separator Sheets Copying multiple pages onto a single sheetBetween Copies Between Jobs Between Pages Off Creating a custom copy job Placing information on copiesPlacing a header or footer on pages Canceling a copy job while copying pages using the scanner glass Canceling a copy jobCanceling a copy job while the original document is in the ADF Canceling a copy job while pages are being printedCopy to Understanding the copy optionsCopy from ScaleCopies ContentUsing the advanced options Save As ShortcutCopying Note This option is supported only in select printer modelsConfiguring e‑mail settings Setting up the printer to e-mailSetting up the e-mail function E-mailingCreating an e-mail shortcut Creating an e-mail shortcut using the Embedded Web ServerCreating an e-mail shortcut using the printer control panel 2 Click SettingsE-mailing a document Sending an e-mail using the printer control panelSending an e‑mail using a shortcut number 5 Touch Done Send ItAdding e-mail subject and message information Customizing e-mail settingsSending an e‑mail using the address book Changing the output file typeRecipients Canceling an e-mailUnderstanding the e-mail options SubjectSend As ResolutionOriginal Size ContentScan Preview Page SetupUsing the advanced options Initial fax setup Setting up the printer to faxFaxing Scenario 1 Standard telephone line Setup 1 Printer is connected to a dedicated fax lineChoosing a fax connection To connectConnected to the same telephone wall jack Setup 2 Printer is sharing the line with an answering machineTips for this setup To connectConnected to different wall jacks Tips for this setupTo connect Tips for this setup To connectScenario 2 Digital Subscriber Line DSL Scenario 3 VoIP telephone service To connectSetup 1 Printer is connected directly to a cable modem Scenario 4 Digital telephone service through a cable providerTips for this setup Page Lexmark adapter plug Part namePart number 40X8519Connecting the printer to a non‑RJ‑11 wall jack Connecting the printer to a wall jack in Germany N F NN F N Settings Fax Settings Analog Fax Setup Answer On Connecting to a distinctive ring serviceSetting the outgoing fax name and number 2 Click Settings Fax Settings Analog Fax SetupSending a fax using the printer control panel Setting the date and timeConfiguring the printer to observe daylight saving time Sending a faxSending a fax using a shortcut number Sending a fax using the computerFax tab Enable fax Sending a fax using the address book Sending a fax at a scheduled timeCreating shortcuts Creating a fax destination shortcut using the Embedded Web ServerCreating a fax destination shortcut using the printer control panel 2 Click Settings Manage Shortcuts Fax Shortcut SetupMaking a fax lighter or darker Customizing fax settingsChanging the fax resolution Viewing a fax logHolding and forwarding faxes Canceling an outgoing faxCanceling a fax while the original documents are still scanning Blocking junk faxesContent Understanding the fax optionsForwarding a fax 2 Click Settings Fax Settings Analog Fax Setup Holding FaxesPage Setup ResolutionDarkness Using the advanced options Delayed SendScan Preview Scanning Using Scan to NetworkCreating an FTP shortcut using the Embedded Web Server Scanning to an FTP addressScanning to an FTP address Creating an FTP shortcut using the printer control panelScanning to an FTP address using the printer control panel Settings Other Settings area Manage Shortcuts FTP Shortcut SetupScanning to an FTP address using a shortcut number Scanning an FTP using the address bookScanning to a computer or flash drive Scanning to a computer using the Embedded Web Server2 Click Scan Profile Create Scan Profile In Windows 7 or earlier Setting up Scan to ComputerIn Windows 4 Click Next CloseFile Name Understanding the scan optionsScanning to a flash drive Save As ShortcutContent ResolutionPage Setup Original SizeUsing the advanced options Scan PreviewSettings Understandingthe printer menusMenus list Paper MenuPaper menu Default Source menuConfigure MP menu Default SourceTray x Size Paper Size/Type menuTray x Type MP Feeder Size Understanding the printer menusMP Feeder Type Manual Paper Type Understanding the printer menusManual Paper Size Manual Envelope SizeDefault ADF Media Type Substitute Size menuPaper Texture menu Substitute SizeLabels Texture Transparency TextureRecycled Texture Vinyl Labels TextureCard Stock Weight Paper Weight menuPlain Weight Transparency WeightLetterhead Weight Envelope WeightRough Envelope Weight Preprinted WeightRecycled Loading Paper Loading menuCard Stock Loading Labels LoadingCustom x Loading Custom Types menuCustom Names menu Custom TypeCustom Scan Sizes menu Universal Setup menuCustom Scan Size Menu Settings Page Reports MenuReports menu Network Setup PageShortcut List Network/Ports menuActive NIC menu Fax Job LogPS SmartSwitch Standard Network or Network x menuPCL SmartSwitch NPA ModeNetwork/Ports Network x Network x Setup Reports Network Card menuNetwork/Ports Standard Network Standard Network Setup Reports Network/Ports Standard Network Standard Network Setup Network CardNetwork/Ports Network x Network x Setup TCP/IP TCP/IP menuNetwork/Ports Standard Network Standard Network Setup TCP/IP Job TimeoutNetwork/Ports Network x Network x Setup IPv6 IPv6 menuNetwork/Ports Standard Network Standard Network Setup IPv6 Enable HTTP ServerNetwork/Ports Network x Network x Setup Wireless Wireless menuAppleTalk menu Network/Ports Standard Network Standard Network Setup AppleTalkPS SmartSwitch Standard USB menuPCL SmartSwitch ActivateJob Buffering Parallel x menuUSB Buffer Mac Binary PSNPA Mode PCL SmartSwitchPS SmartSwitch Parallel BufferProtocol Serial x menuAdvanced Status Honor InitUnderstanding the printer menus PCL SmartSwitchPS SmartSwitch NPA ModeRobust XON Job BufferingProtocol BaudSMTP Server Authentication SMTP Setup menuSMTP Timeout ParityDevice Password Edit Security Setups menuSecurity menu Edit Backup PasswordLogin Restrictions Miscellaneous Security Settings menuEdit Access Controls Security Reset JumperMinimum PIN Length Confidential Print menuLDAP Certificate Verification Max Invalid PINVerify Job Expiration Disk Wiping menuSecurity Audit Log menu Reserve Job ExpirationCustom Time Zone Setup Set Date/Time menuConfigure Log Enable NTPEnable Authentication Settings menuGeneral Settings menu Display LanguageADF Loaded Beep Run Initial setupUnderstanding the printer menus ADF Multi ‑feed SensorPaper Sizes Understanding the printer menusKeyboard Scan to PC Port RangeDisplayed Information Specify what is displayed on the upper left and right corners of theDisplayed Information continued Home screen customization Understanding the printer menusDisplayed Information continued Date FormatScreen Brightness Error LightingScanner Jam Recovery One Page CopyTimeouts AlarmsTimeouts Web Page Refresh RateTimeouts TimeoutsTimeouts TimeoutsError Recovery TimeoutsError Recovery Print RecoveryPress Sleep Button Factory DefaultsUnderstanding the printer menus Press and Hold Sleep ButtonContent Type Copy Settings menuCopy Settings menu items and descriptions Content SourceTransparency Separators Original SizeCopy To Source Separator SheetsHeader/Footer Output BinNumber of Copies OverlayGeneral Fax Settings Fax Settings menuFax Mode Analog Fax Setup menu Enable Manual FaxCaller ID Cancel FaxesMemory Use Fax number maskingResolution Fax Send SettingsFax Cover Page Original Size Content TypeContent Source Sides DuplexDialing Prefix Rules Enable ECMEnable Fax Scans Automatic RedialMirror Image Fax Receive SettingsEnable Fax Receive Negative ImageOutput Bin Separator SheetsSeparator Sheet Source Fax FooterReceive Error Log Fax Log SettingsSpeaker Settings Enable Job LogRinger Volume E ‑mail Settings menuAnswer On E ‑mail Server SetupContent Source E ‑mail Server SetupContent Type ResolutionOriginal Size Text DefaultText/Photo Default Sides DuplexUse Multi ‑Page Tiff Photo DefaultE ‑mail images sent as Transmission LogMirror Image FTP Settings menuContent Type Negative ImageDarkness Content SourceResolution OrientationPhoto Default Text DefaultText/Photo Default Sides DuplexScan Preview File NameCustom Job Scanning Allow Save as ShortcutContent Type Scan SettingsFlash Drive menu Content SourcePhoto Default Text DefaultText or Photo Default Original SizeFile Name Print SettingsUse Multi ‑Page TIFF Custom Job ScanningSides Duplex Paper SourceCollate Duplex BindingSeparator Sheets Print SettingsSetup menu Separator Sheet SourceDownload Target Understanding the printer menusPrint Area Resource SaveDuplex Binding Finishing menuSides Duplex CopiesSeparator Source Quality menuPrint Resolution Paper SaverToner Darkness Job Accounting menuPixel Boost Enhance Fine LinesDisk Near Full Level Accounting Log FrequencyLog Action at End of Frequency Disk Near Full ActionFormat Flash Utilities menuRemove Held Jobs Delete Downloads on DiskPostScript menu XPS menuPDF menu Print Error PagesPCL Emulation Settings PCL Emul menuSymbol Set PCL Emulation SettingsPCL Emulation Settings PCL Emulation SettingsPCL Emulation Settings PCL Emulation SettingsTray Renumber HTML menuUnderstanding the printer menus Tray RenumberScale Image menuFont Size OrientationHelp menu Saving paper and toner Using recycled paperSaving money andthe environment Conserving suppliesReducing printer noise Using Eco‑ModeSaving energy 2 Click Settings General Settings Eco‑Mode select a settingUsing the printer control panel Adjusting Sleep modeUsing the Embedded Web Server 2 Click Settings General Settings TimeoutsUsing the Embedded Web Server Using Hibernate modeAdjusting the brightness of the printer display Using the printer control panelRecycling Lexmark packaging RecyclingRecycling Lexmark products Returning Lexmark cartridges for reuse or recycling2 From the Toner Cartridges section, select your country or region Saving money and the environment3 Follow the instructions on the computer screen Erasing volatile memory Securing theprinterStatement of Volatility Disposing of a printer hard diskErasing printer hard disk memory Using the printer control panelErasing non‑volatile memory 3 Touch Wipe All SettingsUsing the printer control panel Configuring printer hard disk encryptionUsing the Embedded Web Server 2 Click Settings Security Disk EncryptionLexmark security Web page Finding printer security information1 Go to http//support.lexmark.com, and then click SELECT YOUR PRODUCT Cleaning the printer Cleaning the printer partsMaintaining theprinter 1 Slightly dampen a soft, lint-free cloth or paper towel with water Cleaning the scanner glassMaintaining the printer 2 Open the scanner cover5 Wipe the ADF scanner glass under the ADF door Maintaining the printer4 Open the bottom ADF door 6 Close the bottom ADF doorChecking the status of parts and supplies 2 Click Device Status More DetailsEstimated number of remaining pages Using genuine Lexmark parts and suppliesOrdering parts and supplies Ordering toner cartridgesLatin America includes Puerto Rico and Mexico Ordering an imaging unitAsia Pacific region includes Australia and New Zealand WorldwideLexmark regular fuser maintenance kit type Ordering a maintenance kitLexmark Return Program fuser maintenance kit type Lexmark ADF maintenance kitReplacing supplies Storing suppliesReplacing the toner cartridge Maintaining the printer 2 Pull the cartridge out of the printer using the handleNote Make sure the cartridge is fully pushed in Maintaining the printer Replacing the imaging unit5 Close the multipurpose feeder door and the front cover 2 Pull out the toner cartridge from the printer using the handle Maintaining the printer4 Unpack the new imaging unit, and then shake it Maintaining the printer5 Remove all packing material from the imaging unit Maintaining the printer 8 Close the multipurpose feeder door and the front coverMoving the printer Before moving the printerMoving the printer to another location Shipping the printerManaging the printer Finding advanced networking and administrator informationSetting up e‑mail alerts Checking the virtual displayConfiguring supply notifications from the Embedded Web Server 2 Click Settings Print Settings Supply NotificationsRestoring factory default settings Settings General Settings Factory Defaults Restore Now SubmitAvoiding jams Clearing jamsLoad paper properly Understanding jam messages and locations Use recommended paperArea name Clearing jamsArea Printer control panel messageClearing jams x‑page jam, lift front cover to remove cartridge3 Place the toner cartridge aside Clearing jams 5 Place the imaging unit aside on a flat, smooth surfaceNote Use the arrows on the side of the printer as a guide 7 Install the imaging unitClearing jams Make sure the cartridge is fully pushed inx‑page jam, open upper rear door x‑page jam, open upper and lower rear door Clearing jams 3 Close the rear door 4 Push the back of the standard trayClearing jams x‑page jam, remove standard bin jam6 Insert the standard tray x‑page jam, remove tray 1 to clear duplex Clearing jams x‑page jam, open tray x3 Insert the tray Clearing jams x‑page jam, clear manual feeder3 Insert the tray Clearing jams 3 Reload paper into the multipurpose feederx‑page jam, open automatic feeder top cover. 28y.xx Clearing jams 7 Close the bottom ADF doorCartridge low 88.xy TroubleshootingUnderstanding printer messages Cartridge nearly low 88.xyClose door or insert cartridge Change paper source to paper type paper size load orientationCheck tray x connection Close flatbed cover and load originals if restarting job 2yy.xxDisk full, scan job canceled Close top access coverConfiguration change, some held jobs were not restored Close front doorFax partition inoperative. Contact system administrator Error reading USB drive. Remove USBError reading USB hub. Remove hub Fax server To Format not set up. Contact system administratorImaging unit low 84.xy Fax Station Name not set up. Contact system administratorFax Station Number not set up. Contact system administrator Imaging unit nearly low 84.xyInsert Tray Install duplexInstall Tray Insufficient memory for Flash Memory Defragment operationInsufficient memory to collate job Insufficient memory to support Resource Save featureInsufficient memory, some held jobs will not be restored Insufficient memory, some Held Jobs were deletedLoad Manual Feeder with custom string paper orientation Load paper source with paper size paper orientationLoad paper source with paper type paper size paper orientation Load Manual Feeder with custom type name paper orientationMaintenance kit very low, x estimated pages remain 80.xy Maintenance kit low 80.xyMaintenance kit nearly low 80.xy Load Manual Feeder with paper size paper orientationMemory full, cannot send faxes Network x software errorNo analog phone line connected to modem, fax is disabled Non‑Lexmark supply type, see User’s Guide 33.xyReinstall missing or unresponsive imaging unit 31.xy Parallel port x disabledReinstall missing or unresponsive cartridge 31.xy Paper changes neededRemove paper from standard output bin Remove defective diskRemove packaging material, area name Replace all originals if restarting jobReplace jammed originals if restarting job Replace maintenance kit, 0 estimated pages remain 80.xyReplace imaging unit, 0 estimated pages remain 84.xy Replace last scanned page and jammed originals if restarting jobReplace separator pad Restore held jobs?Replace roller kit Replace unsupported cartridge 32.xyScanner maintenance required soon, use ADF Kit Scanner disabled by adminScanner disabled. Contact system administrator if problem persists Serial option x errorStandard USB port disabled Some held jobs were not restoredStandard network software error Too many disks installedTray x paper size unsupported USB port x disabledToo many trays attached Unformatted flash detectedBasic printer problems Solving printer problemsWeblink server not set up. Contact system administrator The printer is not respondingStep StepStep StepCannot detect internal option Hardware and internal option problemsPrinter display is blank StepStep Internal Solutions Port does not operate correctlyInternal print server does not operate correctly supportStep Tray problemsThe problem is solved. Go to step supportJammed pages are not reprinted Paper feed problemsUSB/parallel interface card does not operate correctly Settings General Settings Print RecoveryStep Paper frequently jamsPaper jam message remains after jam is cleared StepConfidential and other held jobs do not print Solving print problemsPrinting problems Stepsupport Envelope seals when printingError message about reading the flash drive appears StepThe problem is solved. Go to step Incorrect characters printJob prints from the wrong tray or on the wrong paper The problem is solved. Go to stepThe problem is solved. Go to step Large jobs do not collateMultiple‑language PDF files do not print StepThe problem is solved. Go to step Print jobs do not printThe problem is solved. Go to step The problem is solved. Go to stepThe problem is solved. Go to step Print job takes longer than expectedThe problem is solved. Go to step The problem is solved. Go to stepTroubleshooting Printing slows downTray linking does not work The trays can detect paper lengthStep Unexpected page breaks occurSettings General Settings Timeouts support2 Touch PCL Fonts or PostScript Fonts Print quality problemsCharacters have jagged or uneven edges StepStep ABCDE ABCDE ABCDEClipped pages or images StepABCDE ABCDE ABCDE Compressed images appear on printsGray background on prints StepStep Horizontal voids appear on printsTroubleshooting supportTroubleshooting ABCD ABCD ABCDIncorrect margins on prints Stepsupport Paper curlStep StepStep Printer is printing blank pagesTroubleshooting StepPrint irregularities ABCDE ABCDE ABCDEPrinter is printing solid black pages StepStep StepStep StepStep Print is too darkTroubleshooting StepStep Print is too lightTroubleshooting supportStep StepStep StepStep Repeating defects appear on printsTroubleshooting supportStep ABCD ABCD ABCD ABCDShadow images appear on prints StepStreaked horizontal lines appear on prints ABCDE ABCDE ABCDESkewed print ABCDEABCDE ABCDE ABCDE Streaked vertical lines appear on printsTroubleshooting StepStep StepStep StepABC DEF Toner fog or background shading appears on printsToner rubs off ABCDE ABCDE ABCDEUneven print density Toner specks appear on printsTransparency print quality is poor supportStep Vertical voids appear on printsStep StepPartial document or photo copies Solving copy problemsCopier does not respond Stepsupport Poor copy qualityStep StepAdvanced Options Advanced Imaging Sharpness select a lower setting Scanner unit does not closeTroubleshooting StepCannot send or receive a fax Solving fax problemsCaller ID is not shown supportStep The problem is solved. Go to stepStep StepStep The problem is solved. Go to stepThe problem is solved. Go to step StepThe problem is solved. Go to step Can receive but not send faxesCan send but not receive faxes StepSettings General Settings Run initial setup Yes Troubleshootingb Click Settings Fax Settings Analog Fax Setup supportb Click Settings Fax Settings Analog Fax Setup Solving scanner problemsReceived fax has poor print quality StepStep Cannot scan from a computerPartial document or photo scans StepStep Poor scanned image qualityStep StepScanner unit does not close Scan job was not successfulScanning takes too long or freezes the computer Stepsupport The scanner does not respondStep Stepb Click Settings Apps Apps Management System tab Log Solving home screen applications problemsAn application error has occurred StepStep Embedded Web Server does not openContacting customer support StepE-mail Tech LibraryLive chat Edition notice NoticesProduct information GOVERNMENT END USERSTrademarks Noise emission levels Modular component noticeLicensing notices 1-meter average sound pressure, dBAStatic sensitivity notice Waste from Electrical and Electronic Equipment WEEE directiveProduct disposal ENERGY STARTemperature information Power consumptionProduct power consumption Laser noticeHibernate Mode Sleep ModeOff mode European Community EC directives conformity Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada Radio interference noticeThis equipment uses the RJ-11C Universal Service Order Code USOC jack NoticesNotice to users of the New Zealand telephone network Notice to users of the Canadian telephone networkAvis réservé aux utilisateurs du réseau téléphonique du Canada Verwendung dieses Produkts in der Schweiz Using this product in SwitzerlandUtilisation de ce produit en Suisse Uso del prodotto in SvizzeraIndustry Canada Canada Regulatory notices for wireless productsExposure to radio frequency radiation Industry Canada CanadaNotice to users in the European Union Ελληνική Limited warranty service STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERSLimited warranty LEXMARK LED PRINTERS, AND LEXMARK MULTIFUNCTION LASER PRINTERSExtent of limited warranty Limitation of liability Patent acknowledgmentAdditional rights Notices Index SymbolsNumerics Page Page Page Page Page factory defaults, restoring 255 indicator light Sleep button light uneven print density 322 white streaks print troubleshootingprinter configurations 11 printer control panel erasing 235 printer information where to find 9 printer IP addressMemory full, cannot send faxes Network x software error 54 Maintenance kit low 80.xy 280 Maintenance kit nearly low80.xy 280 Maintenance kit very low estimated pages remain 80.xy may be incomplete. 282 Reinstall missing or unresponsivePage Page