Lexmark MX710DHE Scan job was not successful, Scanning takes too long or freezes the computer

Troubleshooting 335

Scan job was not successful

Action	Yes	No
Step 1	Go to step 2.	Connect the cables
Check the cable connections.		properly.
Make sure the Ethernet or USB cable is securely connected to the
computer and the printer.
Are the cables securely connected?
Step 2	Change the file name.	Go to step 3.
Check if the file name is already in use.
Is the file name already in use?
Step 3	Close the file you are	Go to step 4.
Check if the document or photo you want to scan is open in another	scanning.
application or being used by another user.
Is the file you want to scan open by another application or user?
Step 4	Contact customer	Select the Append time
Check if either the Append time stamp or the Overwrite existing file check	support.	stamp or Overwrite
box is selected in the destination configuration settings.		existing file check box
		in the destination
Is the Append time stamp or Overwrite existing file check box selected		configuration settings.
in the destination configuration settings?

Scanner unit does not close

Action		Yes	No
Check if there are obstructions in the scanner unit.		The problem is solved.	Contact customer
a	Lift the scanner unit.		support.
b	Remove any obstruction keeping the scanner unit open.
c	Lower the scanner unit.
Did the scanner unit close correctly?

Scanning takes too long or freezes the computer

Action	Yes	No
Step 1	Go to step 2.	The problem is solved.
Check if other applications are interfering with the scan.
Close all applications that are not being used.
Does scanning still take too long or freeze the computer?