Paper feed problems, Jammed pages are not reprinted | Lexmark 037

Troubleshooting			294

	Action	Yes	No
	Step 4	The problem is solved.	Contact customer
	Check if the tray is available in the printer driver.		support.
	Note: If necessary, manually add the tray in the printer driver to make it
	available for print jobs. For more information, see “Updating available
	options in the printer driver” on page 55.
	Is the tray available in the printer driver?

USB/parallel interface card does not operate correctly

	Action	Yes	No

	Step 1	Go to step 2.	Check if you have a
	Make sure the USB or parallel interface card is installed.		supported USB or
	a Install the USB or parallel interface card. For more information, see		parallel interface card.
			Note: A USB or parallel
	“Installing an Internal Solutions Port” on page 36.		Note: A USB or parallel
	b Print a menu settings page, and then check if the USB or parallel		interface card from
			another printer may
	interface card is listed in the Installed Features list.		another printer may
	interface card is listed in the Installed Features list.		not work on this
			not work on this
	Is the USB or parallel interface card listed in the Installed Features list?		printer.


	Step 2	The problem is solved.	Contact customer
	Check the cable and the USB or parallel interface card connection.		support.
	Use the correct cable, and then make sure it is securely connected to
	the USB or parallel interface card.
	Does the USB or parallel interface card operate correctly?

Paper feed problems
Jammed pages are not reprinted

	Action	Yes	No

	Turn on Jam Recovery.	The problem is solved.	Contact customer
	a From the home screen, navigate to:		support.

> Settings > General Settings > Print Recovery

bFrom the Jam Recovery menu, touch the arrows to scroll to On or

Auto.

cTouch Submit.

Do pages reprint after a jam?

Image 294

Lexmark 037 Paper feed problems, USB/parallel interface card does not operate correctly, Jammed pages are not reprinted

Contents

Users Guide November Contents Printing Loading paper and specialty mediaPaper and specialty media guide Copying 100 Understanding the printer menus 151 Faxing 120Scanning 143 Saving money and the environment 228 Managing the printer 253 Troubleshooting 272Maintaining the printer 238 Clearing jams 256 340 Safety information Safety informationPage Learning about the printer Learning about the printerFinding information about the printer What are you looking for? Find it here Selecting a location for the printer Other countries and regions-See the printed Printer configurations Basic model Fully configured model Understanding the basic functions of the scanner Using the scanner glass Using the ADF and scanner glassUsing the ADF You can use the ADF or the scanner glass to scan documents Understanding the printer control panel Using the printer control panelUnderstanding the printer control panel Use Indicator light color and its corresponding printer status Understanding the home screen Features Feature Description Using the touch-screen buttons Arrows View a list of options Copy It Print a copy Other touch-screen buttons Finding the IP address of the computer Setting up and using the home screen applicationsFinding the IP address of the printer For Windows users Customizing the home screen Accessing the Embedded Web ServerClick Settings General Settings Home screen customization For Macintosh users Understanding the different applications Activating the home screen applicationsFinding information about the home screen applications Click Settings Apps Apps Management Forms and Favorites Setting up Forms and FavoritesSetting up Card Copy Click Settings Apps Apps Management Card Copy Using MyShortcut Setting up Multi Send Click Settings Apps Apps Management Multi Send Click Settings Apps Apps Management Scan to Network Setting up Scan to NetworkSetting up Remote Operator Panel Click Settings Remote Operator Panel Settings Exporting and importing a configuration Click Settings Import/Export Additional printer setup Installing internal optionsAvailable internal options Accessing the controller board Page Page Installing a memory card Additional printer setup Close the access coverPage Installing an optional card Page Installing an Internal Solutions Port Page Page Page Page Installing a printer hard disk Page Page Page Page Additional printer setup Removing a printer hard disk Page Installing hardware options Order of installationInstalling optional trays Page Page Attaching cables EXT port Setting up the printer software Installing the printer softwareOrganizing cables Open the printers folder Updating available options in the printer driverMacintosh Windows Preparing to set up the printer on an Ethernet network Click Update Now ‑ Ask PrinterNetworking For Macintosh users Installing the printer on an Ethernet networkFor Windows users Select Ethernet connection, and then click Continue Preparing to set up the printer on a wireless network Network/Ports Active NIC Auto Submit Connecting the printer using the Wireless Setup WizardSelect a wireless connection setup From the printer control panel, navigate to Using the Push Button Configuration method Using the Personal Identification Number PIN methodClick Settings Network/Ports Wireless Windows Setting up serial printing Click Continue Finish Printing a network setup Verifying printer setupPrinting a menu settings Reports Menu Settings Loading paper and specialty media Setting the paper size and typeConfiguring Universal paper settings Loading the 250‑ or 550‑sheet trayPage Page One ‑sided printing Two ‑sided duplex printing Page Page Page Loading the 2100‑sheet tray Loading A5‑size paper Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper Page Page ABC Loading the multipurpose feeder Pull down the multipurpose feeder doorPage Page One ‑sided simplex printing Two ‑sided duplex printing Click Settings Paper Menu Linking and unlinking traysLinking and unlinking trays Creating a custom name for a paper type Using the Embedded Web ServerUsing the printer control panel Assigning a custom paper type Click Settings Paper Menu Custom Types Paper Menu Custom Types Tips on using envelopes Using specialty mediaTips on using card stock Paper and specialty media guide Tips on using labels Tips on using letterheadSource Printing Printable side Paper orientation Tips on using transparencies Paper characteristicsPaper guidelines Selecting paper Using recycled paper and other office papersFiber content Selecting preprinted forms and letterhead Unacceptable paper examples Supported paper sizes, types, and weights Storing paperPaper sizes supported by the printer Paper and specialty media guide Optional 250 ‑ Feeder Glass Or 550 ‑sheet Tray Paper type 250 ‑ or 2100 ‑sheet Multipurpose Duplex Paper types and weights supported by the printerPrinter engine supports 60-176‑g/m216-47‑lb paper weights 550 ‑sheet tray Tray Feeder Printing forms and a document Adjusting toner darknessPrinting Printing forms Printing from a flash drive Click Settings Print Settings Quality Menu Toner DarknessSettings Print Settings Quality Menu Toner Darkness Printing from a flash drive Supported flash drives and file types Printing confidential and other held jobs Storing print jobs in the printerRecommended flash drives File type Modifying confidential print settings Printing confidential and other held jobsPrinting Touch Submit Canceling a print job Printing information pages For Macintosh users Making copies Copying using the ADFCopying Making a quick copy Copying on specialty media Copying using the scanner glassCopying photos Copying on transparencies Creating a copy shortcut using the printer control panel Copying on letterhead Copying to a different size Customizing copy settingsMaking copies using paper from a selected tray Copying different paper sizes Copy to Auto Size Match Copy It Copying on both sides of the paper duplexingExample 2 Copying on a single paper size Copy to Letter Copy It Adjusting copy quality Reducing or enlarging copies Collating copies Placing separator sheets between copiesCollated Not collated Copy Advanced Options Separator Sheets Copying multiple pages onto a single sheetCopying 107 From the home screen, navigate to Select one of the following Placing a header or footer on pages Placing information on copiesCreating a custom copy job Copying 108 Canceling a copy job Canceling a copy job while pages are being printedPlacing an overlay message on each Understanding the copy options Copies ContentUsing the advanced options Save As ShortcutPage Configuring e‑mail settings Setting up the printer to e-mailSetting up the e-mail function Click Settings E-mail/FTP Settings E-mail Settings Click Settings Creating an e-mail shortcut using the Embedded Web ServerCreating an e-mail shortcut using the printer control panel Creating an e-mail shortcut Mailing a document Sending an e-mail using the printer control panelSending an e‑mail using a shortcut number Mailing 115 Adding e-mail subject and message information Customizing e-mail settingsSending an e‑mail using the address book Changing the output file type Canceling an e-mail Understanding the e-mail options Send As ResolutionOriginal Size Mailing 118 Setup Scan PreviewMailing 119 Faxing Setting up the printer to faxInitial fax setup Faxing 120 Scenario 1 Standard telephone line Setup 1 Printer is connected to a dedicated fax lineChoosing a fax connection Faxing 121 Tips for this setup Faxing 122Connected to the same telephone wall jack Faxing 123 Connected to different wall jacks Faxing 124 Scenario 2 Digital Subscriber Line DSL Scenario 3 VoIP telephone service Setup 1 Printer is connected directly to a cable modem Faxing 127Page Part name Part number Lexmark adapter plug 40X8519 Connecting the printer to a non‑RJ‑11 wall jack Faxing 130 Connecting the printer to a wall jack in Germany Faxing 131 Faxing 132 Connect the printer to any of the N ports Settings Fax Settings Analog Fax Setup Answer On Connecting to a distinctive ring serviceSetting the outgoing fax name and number Click Settings Fax Settings Analog Fax Setup Sending a fax using the printer control panel Setting the date and timeConfiguring the printer to observe daylight saving time Sending a fax Sending a fax using the computer Sending a fax using a shortcut numberFax tab Enable fax Sending a fax using the address book Sending a fax at a scheduled time Click Settings Manage Shortcuts Fax Shortcut Setup Creating shortcuts Click Settings Reports Click Fax Job Log or Fax Call Log Customizing fax settingsChanging the fax resolution Making a fax lighter or darker Blocking junk faxes Canceling an outgoing faxHolding and forwarding faxes Holding faxes Understanding the fax options Click Settings Fax Settings Analog Fax Setup Holding FaxesClick Settings Fax Settings Forwarding a fax Resolution Delayed Send Faxing 142This option lets you send a fax at a later time or date Scanning Using Scan to NetworkCreating an FTP shortcut using the Embedded Web Server Scanning to an FTP address Creating an FTP shortcut using the printer control panel Scanning to an FTP address using the printer control panelScanning to an FTP address Scanning to an FTP address using a shortcut number Scanning an FTP using the address bookScanning 145 Scanning 146 Scanning to a computer using the Embedded Web ServerScanning to a computer or flash drive Click Scan Profile Create Scan Profile Setting up Scan to Computer Click Next Close Understanding the scan options Scanning to a flash driveThis option lets you type a file name for the scan image Scanning 149 Scan Preview Understanding the printer m enus Menus listUnderstanding the printer menus 151 Paper menu Default Source menuConfigure MP menu Understanding the printer menus 152 Tray x Size Paper Size/Type menuUnderstanding the printer menus 153 Tray x Type Understanding the printer menus 154 MP Feeder SizeMP Feeder Type Manual Paper Type Understanding the printer menus 155Manual Paper Size Manual Envelope Size Substitute Size menu Paper Texture menuUnderstanding the printer menus 156 Understanding the printer menus 157 Paper Weight menu Understanding the printer menus 158 Understanding the printer menus 159 Paper Loading menu Understanding the printer menus 160 Understanding the printer menus 161 Custom Types menuCustom Names menu Use Custom Name Understanding the printer menus 162 Universal Setup menuCustom Scan Sizes menu Custom Scan Size Reports Menu Reports menuUnderstanding the printer menus 163 Network/Ports menu Active NIC menuUnderstanding the printer menus 164 Standard Network or Network x menu Understanding the printer menus 165 To access the menu, navigate to either of the following Network Card menuUnderstanding the printer menus 166 TCP/IP menu Understanding the printer menus 167 IPv6 menu Understanding the printer menus 168 Network/Ports Network x Network x Setup Wireless Wireless menuTo access the menu, navigate to AppleTalk menu Activate Standard USB menuUnderstanding the printer menus 170 View Name Parallel x menu Understanding the printer menus 171 Understanding the printer menus 172 Parallel Buffer Serial x menu Understanding the printer menus 173 Understanding the printer menus 174 Serial Buffer Baud Understanding the printer menus 175Robust XON Data Bits Smtp Setup menu Understanding the printer menus 176 Edit Security Setups menu Security menuUnderstanding the printer menus 177 Login Restrictions Miscellaneous Security Settings menuEdit Access Controls Security Reset Jumper Confidential Print menu Understanding the printer menus 179 Disk Wiping menu Security Audit Log menuUnderstanding the printer menus 180 Set Date/Time menu Understanding the printer menus 181 Settings menu General Settings menuUnderstanding the printer menus 182 Understanding the printer menus 183 Quiet ModeRun Initial setup ADF Loaded Beep Paper Sizes Understanding the printer menus 184Keyboard Scan to PC Port Range Understanding the printer menus 185 Displayed Information Date Format Understanding the printer menus 186Home screen customization Time Format Understanding the printer menus 187 Understanding the printer menus 188 Understanding the printer menus 189 Error Recovery Print RecoveryUnderstanding the printer menus 190 Press Sleep Button Factory DefaultsUnderstanding the printer menus 191 Press and Hold Sleep Button Copy Settings menu Copy Settings menu items and descriptionsUnderstanding the printer menus 192 Understanding the printer menus 193 Understanding the printer menus 194 General Fax Settings Fax Settings menuFax Mode Analog Fax Setup menu Understanding the printer menus 195 Understanding the printer menus 196 Understanding the printer menus 197 Fax Send SettingsResolution Fax Cover Understanding the printer menus 198 Dial Prefix Understanding the printer menus 199 Fax Receive Settings Understanding the printer menus 200 Understanding the printer menus 201 Fax Log Settings Speaker SettingsUnderstanding the printer menus 202 ‑mail Server Setup ‑mail Settings menuRinger Volume Answer On Understanding the printer menus 204 FormatOrientation Understanding the printer menus 205 Text DefaultText/Photo Default Jpeg Quality ‑mail images sent as Photo DefaultUnderstanding the printer menus 206 Use Multi ‑Page Tiff FTP Settings menu Understanding the printer menus 207Use cc/bcc Understanding the printer menus 208 Understanding the printer menus 209 Understanding the printer menus 210 File Name Scan Settings Flash Drive menuUnderstanding the printer menus 211 Text or Photo Default Understanding the printer menus 212 Print Settings Understanding the printer menus 213Copies Paper Saver Ordering Understanding the printer menus 214Duplex Binding Paper Saver Border Print Settings Setup menuUnderstanding the printer menus 215 Download Target Understanding the printer menus 216Print Area Resource Save Finishing menu Understanding the printer menus 217 Understanding the printer menus 218 Print ResolutionQuality menu Separator Source Job Accounting menu Understanding the printer menus 219 Understanding the printer menus 220 Utilities menu Understanding the printer menus 221 XPS menu PostScript menuUnderstanding the printer menus 222 PCL Emul menu Understanding the printer menus 223 Understanding the printer menus 224 Tray Renumber Html menu Understanding the printer menus 225 Image menu Understanding the printer menus 226 Help menu Understanding the printer menus 227Menu item Description Saving paper and toner Using recycled paperSaving money and the environment Conserving supplies Click Settings General Settings Quiet Mode select a setting Using Eco‑ModeClick Settings General Settings Eco‑Mode select a setting Saving energy Settings General Settings Timeouts Sleep Mode Adjusting Sleep modeClick Settings General Settings Timeouts Saving money and the environment 230 Click Settings General Settings Sleep Button Settings Using Hibernate modeAdjusting the brightness of the printer display Settings General Settings Recycling Lexmark products Settings General Settings Screen BrightnessRecycling Recycling Lexmark packagingPage Erasing volatile memory Securing the printerStatement of Volatility Disposing of a printer hard disk Touch Back Exit Config Menu Using the printer control panelTouch Wipe All Settings Erasing non‑volatile memory Click Settings Security Disk Encryption Configuring printer hard disk encryptionUsing the Embedded Web Server Touch Disk Encryption Enable Finding printer security information Securing the printer 237 Maintaining the printer Cleaning the printer partsCleaning the printer Maintaining the printer 238 Cleaning the scanner glass Maintaining the printer 239Page From the home screen, touch Status/Supplies View Supplies Checking the status of parts and suppliesClose the scanner cover Click Device Status More Details Estimated number of remaining pages Using genuine Lexmark parts and suppliesOrdering parts and supplies Ordering toner cartridges Regular cartridge Ordering an imaging unitMaintaining the printer 243 Part name Lexmark regular fuser maintenance kit type Ordering a maintenance kitLexmark Return Program fuser maintenance kit type Lexmark ADF maintenance kit Replacing the toner cartridge Storing suppliesReplacing supplies Maintaining the printer 245Page Replacing the imaging unit Page Page Page Moving the printer Before moving the printerMaintaining the printer 251 Moving the printer to another location Shipping the printerMaintaining the printer 252 Managing the printer Finding advanced networking and administrator informationSetting up e‑mail alerts Checking the virtual display Click Settings Print Settings Supply Notifications Notification Description Restoring factory default settings Managing the printer 255 Load paper properly Clearing jamsAvoiding jams Clearing jams 256 Understanding jam messages and locations Use recommended paper Clearing jams 258 Area Area name Printer control panel message What to do ‑page jam, lift front cover to remove cartridge Clearing jams 259Page Page ‑page jam, open upper rear door ‑page jam, open upper and lower rear door Page ‑page jam, remove standard bin jam ‑page jam, remove tray 1 to clear duplex ‑page jam, open tray x ‑page jam, clear manual feeder Page ‑page jam, open automatic feeder top cover y.xx Clearing jams 270Page Troubleshooting Understanding printer messages Troubleshooting 273 Check tray x connectionClose door or insert cartridge Disk full, scan job canceled Close top access coverConfiguration change, some held jobs were not restored Close front door Fax partition inoperative. Contact system administrator Error reading USB drive. Remove USBError reading USB hub. Remove hub Disk must be formatted for use in this device Imaging unit low 84.xy Fax Station Name not set up. Contact system administratorFax Station Number not set up. Contact system administrator Imaging unit nearly low 84.xy Insert Tray Install duplexInstall Tray Insufficient memory for Flash Memory Defragment operation Insufficient memory to collate job Insufficient memory to support Resource Save featureInsufficient memory, some held jobs will not be restored Insufficient memory, some Held Jobs were deleted Load Manual Feeder with custom string paper orientation Troubleshooting 279Load paper source with paper size paper orientation Load Manual Feeder with custom type name paper orientation Troubleshooting 280 Load Manual Feeder with paper size paper orientationMemory full, cannot print faxes Memory full, cannot send faxes Network x software errorNo analog phone line connected to modem, fax is disabled Non‑Lexmark supply type, see User’s Guide 33.xy Parallel port x disabled Reinstall missing or unresponsive imaging unit 31.xyPaper changes needed Remove paper from standard output bin Remove defective diskRemove packaging material, area name Replace all originals if restarting job Replace imaging unit, 0 estimated pages remain 84.xy Replace jammed originals if restarting job Replace separator pad Restore held jobs?Replace roller kit Replace unsupported cartridge 32.xy Serial option x error Scanner disabled by adminScanner maintenance required soon, use ADF Kit Serial port x disabled Standard USB port disabled Some held jobs were not restoredStandard network software error Too many disks installed Too many trays attached Unsupported camera mode, unplug camera and change modeUSB port x disabled Tray x paper size unsupported Basic printer problems Solving printer problemsWeblink server not set up. Contact system administrator Printer is not responding Troubleshooting 290 Printer display is blank Hardware and internal option problemsTroubleshooting 291 Cannot detect internal option Internal Solutions Port does not operate correctly Troubleshooting 292Internal print server does not operate correctly Action Yes Step Problem is solved Go to step Tray problemsTroubleshooting 293 Step Problem is solved. Go to step Settings General Settings Print Recovery Paper feed problemsTroubleshooting 294 USB/parallel interface card does not operate correctly Paper frequently jams Troubleshooting 295Action Yes Step Go to step Problem is solved Paper jam message remains after jam is cleared Troubleshooting 296 Solving print problemsPrinting problems Confidential and other held jobs do not print Envelope seals when printing Error message about reading the flash drive appearsTroubleshooting 297 Troubleshooting 298 Incorrect characters printJob prints from the wrong tray or on the wrong paper Troubleshooting 299 Large jobs do not collateClick File Print Advanced Print As Image OK OK Troubleshooting 300 Print jobs do not print Troubleshooting 301 Settings General Settings Print Recovery Page Protect OffPrint job takes longer than expected Troubleshooting 302 Printing slows downTray linking does not work Troubleshooting 303 Settings General Settings TimeoutsUnexpected page breaks occur Characters have jagged or uneven edges Print quality problemsTroubleshooting 304 Touch PCL Fonts or PostScript Fonts Troubleshooting 305 Clipped pages or images Troubleshooting 306 Compressed images appear on printsGray background on prints Troubleshooting 307 Horizontal voids appear on prints Troubleshooting 308 Incorrect margins on prints Troubleshooting 309 Paper curl Troubleshooting 310 Printer is printing blank pages Troubleshooting 311 Printer is printing solid black pagesPrint irregularities Troubleshooting 312 Troubleshooting 313 Print is too dark Troubleshooting 314 Print is too light Troubleshooting 315 Troubleshooting 316 Repeating defects appear on prints Troubleshooting 317 Shadow images appear on prints Troubleshooting 318 Skewed printStreaked horizontal lines appear on prints Troubleshooting 319 Streaked vertical lines appear on prints Troubleshooting 320 Troubleshooting 321 Toner fog or background shading appears on printsToner rubs off Transparency print quality is poor Troubleshooting 322Toner specks appear on prints Uneven print density Troubleshooting 323 Vertical voids appear on prints Copier does not respond Solving copy problemsTroubleshooting 324 Partial document or photo copies Troubleshooting 325 Poor copy quality Scanner unit does not close Advanced Options Advanced Imaging Caller ID is not shown Solving fax problemsTroubleshooting 327 Cannot send or receive a fax Troubleshooting 328 Troubleshooting 329 Troubleshooting 330 Can receive but not send faxesCan send but not receive faxes Click Settings Fax Settings Analog Fax Setup Settings General Settings Run initial setup YesSubmit Solving scanner problems Troubleshooting 332Received fax has poor print quality Cannot scan from a computer Partial document or photo scans Troubleshooting 334 Poor scanned image quality Scanning takes too long or freezes the computer Troubleshooting 335Scan job was not successful Stamp or Overwrite Troubleshooting 336 Scanner does not respond Troubleshooting 337 Solving home screen applications problemsAn application error has occurred Click Settings Apps Apps Management System tab Log Troubleshooting 338 Embedded Web Server does not openContacting customer support Tech Library MailLive chat 340 Product informationEdition notice November Trademarks 341 Noise emission levels Modular component noticeLicensing notices 342 Product disposal Static sensitivity notice343 Product power consumption Temperature informationPower consumption Laser notice Off mode Sleep ModeHibernate Mode Mode Description Power consumption Watts European Community EC directives conformity Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada Radio interference notice 347 348 Verwendung dieses Produkts in der Schweiz Using this product in SwitzerlandUtilisation de ce produit en Suisse Uso del prodotto in Svizzera Industry Canada Canada Regulatory notices for wireless productsExposure to radio frequency radiation Industry Canada Canada 351 352 ΤΗΣ Οδηγιασ 1999/5/ΕΚ Lexmark International, Inc., Lexington, KY Limited warrantyLimited warranty service 353 Extent of limited warranty 354 Additional rights Patent acknowledgmentLimitation of liability 355 356 Numerics SymbolsIndex Index 357Page Page FTP Page Page Page Page Page Page