‑page jam, lift front cover to remove cartridge

Clearing jams

259 [x]‑page jam, lift front cover to remove cartridge. [200–201]

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.

1Lift the front cover, and then pull down the multipurpose feeder door.

2Lift the green handle, and then pull out the toner cartridge from the printer.

3Place the toner cartridge aside.

Page 259

Image 259

Lexmark 037, MX710DHE, 24T7310, 237 manual ‑page jam, lift front cover to remove cartridge, Clearing jams 259

Contents

November Users Guide Contents Copying 100 Loading paper and specialty mediaPaper and specialty media guide Printing Saving money and the environment 228 Faxing 120Scanning 143 Understanding the printer menus 151 Clearing jams 256 Troubleshooting 272Maintaining the printer 238 Managing the printer 253 340 Safety information Safety informationPage What are you looking for? Find it here Learning about the printerFinding information about the printer Learning about the printer Other countries and regions-See the printed Selecting a location for the printer Printer configurations Basic model Understanding the basic functions of the scanner Fully configured model You can use the ADF or the scanner glass to scan documents Using the ADF and scanner glassUsing the ADF Using the scanner glass Use Using the printer control panelUnderstanding the printer control panel Understanding the printer control panel Understanding the home screen Indicator light color and its corresponding printer status Feature Description Features Arrows View a list of options Copy It Print a copy Using the touch-screen buttons Other touch-screen buttons For Windows users Setting up and using the home screen applicationsFinding the IP address of the printer Finding the IP address of the computer For Macintosh users Accessing the Embedded Web ServerClick Settings General Settings Home screen customization Customizing the home screen Activating the home screen applications Understanding the different applicationsFinding information about the home screen applications Click Settings Apps Apps Management Card Copy Setting up Forms and FavoritesSetting up Card Copy Click Settings Apps Apps Management Forms and Favorites Using MyShortcut Click Settings Apps Apps Management Multi Send Setting up Multi Send Click Settings Remote Operator Panel Settings Setting up Scan to NetworkSetting up Remote Operator Panel Click Settings Apps Apps Management Scan to Network Click Settings Import/Export Exporting and importing a configuration Installing internal options Additional printer setupAvailable internal options Accessing the controller board Page Page Additional printer setup Close the access cover Installing a memory cardPage Installing an optional card Page Installing an Internal Solutions Port Page Page Page Page Installing a printer hard disk Page Page Page Page Additional printer setup Removing a printer hard disk Page Order of installation Installing hardware optionsInstalling optional trays Page Page Attaching cables EXT port Installing the printer software Setting up the printer softwareOrganizing cables Windows Updating available options in the printer driverMacintosh Open the printers folder Click Update Now ‑ Ask Printer Preparing to set up the printer on an Ethernet networkNetworking Select Ethernet connection, and then click Continue Installing the printer on an Ethernet networkFor Windows users For Macintosh users Preparing to set up the printer on a wireless network From the printer control panel, navigate to Connecting the printer using the Wireless Setup WizardSelect a wireless connection setup Network/Ports Active NIC Auto Submit Using the Personal Identification Number PIN method Using the Push Button Configuration methodClick Settings Network/Ports Wireless Windows Setting up serial printing Click Continue Finish Reports Menu Settings Verifying printer setupPrinting a menu settings Printing a network setup Loading the 250‑ or 550‑sheet tray Setting the paper size and typeConfiguring Universal paper settings Loading paper and specialty mediaPage Page One ‑sided printing Two ‑sided duplex printing Page Page Page Loading the 2100‑sheet tray Loading A5‑size paper Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper Page Page ABC Pull down the multipurpose feeder door Loading the multipurpose feederPage Page One ‑sided simplex printing Two ‑sided duplex printing Linking and unlinking trays Click Settings Paper MenuLinking and unlinking trays Assigning a custom paper type Using the Embedded Web ServerUsing the printer control panel Creating a custom name for a paper type Paper Menu Custom Types Click Settings Paper Menu Custom Types Paper and specialty media guide Using specialty mediaTips on using card stock Tips on using envelopes Tips on using letterhead Tips on using labelsSource Printing Printable side Paper orientation Paper characteristics Tips on using transparenciesPaper guidelines Selecting preprinted forms and letterhead Using recycled paper and other office papersFiber content Selecting paper Unacceptable paper examples Storing paper Supported paper sizes, types, and weightsPaper sizes supported by the printer Optional 250 ‑ Feeder Glass Or 550 ‑sheet Tray Paper and specialty media guide 550 ‑sheet tray Tray Feeder Paper types and weights supported by the printerPrinter engine supports 60-176‑g/m216-47‑lb paper weights Paper type 250 ‑ or 2100 ‑sheet Multipurpose Duplex Printing forms Adjusting toner darknessPrinting Printing forms and a document Printing from a flash drive Click Settings Print Settings Quality Menu Toner DarknessSettings Print Settings Quality Menu Toner Darkness Printing from a flash drive Supported flash drives and file types Storing print jobs in the printer Printing confidential and other held jobsRecommended flash drives File type Printing confidential and other held jobs Modifying confidential print settingsPrinting Touch Submit Printing information pages Canceling a print job For Macintosh users Making a quick copy Copying using the ADFCopying Making copies Copying on transparencies Copying using the scanner glassCopying photos Copying on specialty media Copying on letterhead Creating a copy shortcut using the printer control panel Copying different paper sizes Customizing copy settingsMaking copies using paper from a selected tray Copying to a different size Copy to Letter Copy It Copying on both sides of the paper duplexingExample 2 Copying on a single paper size Copy to Auto Size Match Copy It Reducing or enlarging copies Adjusting copy quality Placing separator sheets between copies Collating copiesCollated Not collated Select one of the following Copying multiple pages onto a single sheetCopying 107 From the home screen, navigate to Copy Advanced Options Separator Sheets Copying 108 Placing information on copiesCreating a custom copy job Placing a header or footer on pages Canceling a copy job while pages are being printed Canceling a copy jobPlacing an overlay message on each Understanding the copy options Save As Shortcut ContentUsing the advanced options CopiesPage Click Settings E-mail/FTP Settings E-mail Settings Setting up the printer to e-mailSetting up the e-mail function Configuring e‑mail settings Creating an e-mail shortcut Creating an e-mail shortcut using the Embedded Web ServerCreating an e-mail shortcut using the printer control panel Click Settings Mailing 115 Sending an e-mail using the printer control panelSending an e‑mail using a shortcut number Mailing a document Changing the output file type Customizing e-mail settingsSending an e‑mail using the address book Adding e-mail subject and message information Understanding the e-mail options Canceling an e-mail Mailing 118 ResolutionOriginal Size Send As Scan Preview SetupMailing 119 Faxing 120 Setting up the printer to faxInitial fax setup Faxing Faxing 121 Setup 1 Printer is connected to a dedicated fax lineChoosing a fax connection Scenario 1 Standard telephone line Faxing 122 Tips for this setupConnected to the same telephone wall jack Connected to different wall jacks Faxing 123 Faxing 124 Scenario 2 Digital Subscriber Line DSL Scenario 3 VoIP telephone service Faxing 127 Setup 1 Printer is connected directly to a cable modemPage Part name Part number Lexmark adapter plug 40X8519 Faxing 130 Connecting the printer to a non‑RJ‑11 wall jack Faxing 131 Connecting the printer to a wall jack in Germany Faxing 132 Connect the printer to any of the N ports Click Settings Fax Settings Analog Fax Setup Connecting to a distinctive ring serviceSetting the outgoing fax name and number Settings Fax Settings Analog Fax Setup Answer On Sending a fax Setting the date and timeConfiguring the printer to observe daylight saving time Sending a fax using the printer control panel Sending a fax using a shortcut number Sending a fax using the computerFax tab Enable fax Sending a fax at a scheduled time Sending a fax using the address book Creating shortcuts Click Settings Manage Shortcuts Fax Shortcut Setup Making a fax lighter or darker Customizing fax settingsChanging the fax resolution Click Settings Reports Click Fax Job Log or Fax Call Log Holding faxes Canceling an outgoing faxHolding and forwarding faxes Blocking junk faxes Forwarding a fax Click Settings Fax Settings Analog Fax Setup Holding FaxesClick Settings Fax Settings Understanding the fax options Resolution Faxing 142 Delayed SendThis option lets you send a fax at a later time or date Scanning to an FTP address Using Scan to NetworkCreating an FTP shortcut using the Embedded Web Server Scanning Scanning to an FTP address using the printer control panel Creating an FTP shortcut using the printer control panelScanning to an FTP address Scanning an FTP using the address book Scanning to an FTP address using a shortcut numberScanning 145 Click Scan Profile Create Scan Profile Scanning to a computer using the Embedded Web ServerScanning to a computer or flash drive Scanning 146 Click Next Close Setting up Scan to Computer Scanning to a flash drive Understanding the scan optionsThis option lets you type a file name for the scan image Scanning 149 Scan Preview Menus list Understanding the printer m enusUnderstanding the printer menus 151 Understanding the printer menus 152 Default Source menuConfigure MP menu Paper menu Tray x Type Paper Size/Type menuUnderstanding the printer menus 153 Tray x Size MP Feeder Size Understanding the printer menus 154MP Feeder Type Manual Envelope Size Understanding the printer menus 155Manual Paper Size Manual Paper Type Paper Texture menu Substitute Size menuUnderstanding the printer menus 156 Understanding the printer menus 157 Understanding the printer menus 158 Paper Weight menu Understanding the printer menus 159 Understanding the printer menus 160 Paper Loading menu Use Custom Name Custom Types menuCustom Names menu Understanding the printer menus 161 Custom Scan Size Universal Setup menuCustom Scan Sizes menu Understanding the printer menus 162 Reports menu Reports MenuUnderstanding the printer menus 163 Active NIC menu Network/Ports menuUnderstanding the printer menus 164 Understanding the printer menus 165 Standard Network or Network x menu Network Card menu To access the menu, navigate to either of the followingUnderstanding the printer menus 166 Understanding the printer menus 167 TCP/IP menu Understanding the printer menus 168 IPv6 menu AppleTalk menu Wireless menuTo access the menu, navigate to Network/Ports Network x Network x Setup Wireless View Name Standard USB menuUnderstanding the printer menus 170 Activate Understanding the printer menus 171 Parallel x menu Parallel Buffer Understanding the printer menus 172 Understanding the printer menus 173 Serial x menu Serial Buffer Understanding the printer menus 174 Data Bits Understanding the printer menus 175Robust XON Baud Understanding the printer menus 176 Smtp Setup menu Security menu Edit Security Setups menuUnderstanding the printer menus 177 Security Reset Jumper Miscellaneous Security Settings menuEdit Access Controls Login Restrictions Understanding the printer menus 179 Confidential Print menu Security Audit Log menu Disk Wiping menuUnderstanding the printer menus 180 Understanding the printer menus 181 Set Date/Time menu General Settings menu Settings menuUnderstanding the printer menus 182 ADF Loaded Beep Quiet ModeRun Initial setup Understanding the printer menus 183 Scan to PC Port Range Understanding the printer menus 184Keyboard Paper Sizes Displayed Information Understanding the printer menus 185 Time Format Understanding the printer menus 186Home screen customization Date Format Understanding the printer menus 187 Understanding the printer menus 188 Understanding the printer menus 189 Print Recovery Error RecoveryUnderstanding the printer menus 190 Press and Hold Sleep Button Factory DefaultsUnderstanding the printer menus 191 Press Sleep Button Copy Settings menu items and descriptions Copy Settings menuUnderstanding the printer menus 192 Understanding the printer menus 193 Understanding the printer menus 194 Understanding the printer menus 195 Fax Settings menuFax Mode Analog Fax Setup menu General Fax Settings Understanding the printer menus 196 Fax Cover Fax Send SettingsResolution Understanding the printer menus 197 Dial Prefix Understanding the printer menus 198 Understanding the printer menus 199 Understanding the printer menus 200 Fax Receive Settings Understanding the printer menus 201 Speaker Settings Fax Log SettingsUnderstanding the printer menus 202 Answer On ‑mail Settings menuRinger Volume ‑mail Server Setup Format Understanding the printer menus 204Orientation Jpeg Quality Text DefaultText/Photo Default Understanding the printer menus 205 Use Multi ‑Page Tiff Photo DefaultUnderstanding the printer menus 206 ‑mail images sent as Understanding the printer menus 207 FTP Settings menuUse cc/bcc Understanding the printer menus 208 Understanding the printer menus 209 File Name Understanding the printer menus 210 Flash Drive menu Scan SettingsUnderstanding the printer menus 211 Understanding the printer menus 212 Text or Photo Default Understanding the printer menus 213 Print SettingsCopies Paper Saver Border Understanding the printer menus 214Duplex Binding Paper Saver Ordering Setup menu Print SettingsUnderstanding the printer menus 215 Resource Save Understanding the printer menus 216Print Area Download Target Understanding the printer menus 217 Finishing menu Separator Source Print ResolutionQuality menu Understanding the printer menus 218 Understanding the printer menus 219 Job Accounting menu Understanding the printer menus 220 Understanding the printer menus 221 Utilities menu PostScript menu XPS menuUnderstanding the printer menus 222 Understanding the printer menus 223 PCL Emul menu Tray Renumber Understanding the printer menus 224 Understanding the printer menus 225 Html menu Understanding the printer menus 226 Image menu Understanding the printer menus 227 Help menuMenu item Description Conserving supplies Using recycled paperSaving money and the environment Saving paper and toner Saving energy Using Eco‑ModeClick Settings General Settings Eco‑Mode select a setting Click Settings General Settings Quiet Mode select a setting Saving money and the environment 230 Adjusting Sleep modeClick Settings General Settings Timeouts Settings General Settings Timeouts Sleep Mode Settings General Settings Using Hibernate modeAdjusting the brightness of the printer display Click Settings General Settings Sleep Button Settings Recycling Lexmark packaging Settings General Settings Screen BrightnessRecycling Recycling Lexmark productsPage Disposing of a printer hard disk Securing the printerStatement of Volatility Erasing volatile memory Erasing non‑volatile memory Using the printer control panelTouch Wipe All Settings Touch Back Exit Config Menu Touch Disk Encryption Enable Configuring printer hard disk encryptionUsing the Embedded Web Server Click Settings Security Disk Encryption Securing the printer 237 Finding printer security information Maintaining the printer 238 Cleaning the printer partsCleaning the printer Maintaining the printer Maintaining the printer 239 Cleaning the scanner glassPage Click Device Status More Details Checking the status of parts and suppliesClose the scanner cover From the home screen, touch Status/Supplies View Supplies Ordering toner cartridges Using genuine Lexmark parts and suppliesOrdering parts and supplies Estimated number of remaining pages Part name Ordering an imaging unitMaintaining the printer 243 Regular cartridge Lexmark ADF maintenance kit Ordering a maintenance kitLexmark Return Program fuser maintenance kit type Lexmark regular fuser maintenance kit type Maintaining the printer 245 Storing suppliesReplacing supplies Replacing the toner cartridgePage Replacing the imaging unit Page Page Page Before moving the printer Moving the printerMaintaining the printer 251 Shipping the printer Moving the printer to another locationMaintaining the printer 252 Checking the virtual display Finding advanced networking and administrator informationSetting up e‑mail alerts Managing the printer Notification Description Click Settings Print Settings Supply Notifications Managing the printer 255 Restoring factory default settings Clearing jams 256 Clearing jamsAvoiding jams Load paper properly Use recommended paper Understanding jam messages and locations Area Area name Printer control panel message What to do Clearing jams 258 Clearing jams 259 ‑page jam, lift front cover to remove cartridgePage Page ‑page jam, open upper rear door ‑page jam, open upper and lower rear door Page ‑page jam, remove standard bin jam ‑page jam, remove tray 1 to clear duplex ‑page jam, open tray x ‑page jam, clear manual feeder Page Clearing jams 270 ‑page jam, open automatic feeder top cover y.xxPage Understanding printer messages Troubleshooting Check tray x connection Troubleshooting 273Close door or insert cartridge Close front door Close top access coverConfiguration change, some held jobs were not restored Disk full, scan job canceled Disk must be formatted for use in this device Error reading USB drive. Remove USBError reading USB hub. Remove hub Fax partition inoperative. Contact system administrator Imaging unit nearly low 84.xy Fax Station Name not set up. Contact system administratorFax Station Number not set up. Contact system administrator Imaging unit low 84.xy Insufficient memory for Flash Memory Defragment operation Install duplexInstall Tray Insert Tray Insufficient memory, some Held Jobs were deleted Insufficient memory to support Resource Save featureInsufficient memory, some held jobs will not be restored Insufficient memory to collate job Load Manual Feeder with custom type name paper orientation Troubleshooting 279Load paper source with paper size paper orientation Load Manual Feeder with custom string paper orientation Load Manual Feeder with paper size paper orientation Troubleshooting 280Memory full, cannot print faxes Non‑Lexmark supply type, see User’s Guide 33.xy Network x software errorNo analog phone line connected to modem, fax is disabled Memory full, cannot send faxes Reinstall missing or unresponsive imaging unit 31.xy Parallel port x disabledPaper changes needed Replace all originals if restarting job Remove defective diskRemove packaging material, area name Remove paper from standard output bin Replace jammed originals if restarting job Replace imaging unit, 0 estimated pages remain 84.xy Replace unsupported cartridge 32.xy Restore held jobs?Replace roller kit Replace separator pad Serial port x disabled Scanner disabled by adminScanner maintenance required soon, use ADF Kit Serial option x error Too many disks installed Some held jobs were not restoredStandard network software error Standard USB port disabled Tray x paper size unsupported Unsupported camera mode, unplug camera and change modeUSB port x disabled Too many trays attached Printer is not responding Solving printer problemsWeblink server not set up. Contact system administrator Basic printer problems Troubleshooting 290 Cannot detect internal option Hardware and internal option problemsTroubleshooting 291 Printer display is blank Troubleshooting 292 Internal Solutions Port does not operate correctlyInternal print server does not operate correctly Step Problem is solved. Go to step Tray problemsTroubleshooting 293 Action Yes Step Problem is solved Go to step USB/parallel interface card does not operate correctly Paper feed problemsTroubleshooting 294 Settings General Settings Print Recovery Paper jam message remains after jam is cleared Troubleshooting 295Action Yes Step Go to step Problem is solved Paper frequently jams Confidential and other held jobs do not print Solving print problemsPrinting problems Troubleshooting 296 Error message about reading the flash drive appears Envelope seals when printingTroubleshooting 297 Incorrect characters print Troubleshooting 298Job prints from the wrong tray or on the wrong paper Large jobs do not collate Troubleshooting 299Click File Print Advanced Print As Image OK OK Print jobs do not print Troubleshooting 300 Settings General Settings Print Recovery Page Protect Off Troubleshooting 301Print job takes longer than expected Printing slows down Troubleshooting 302Tray linking does not work Settings General Settings Timeouts Troubleshooting 303Unexpected page breaks occur Touch PCL Fonts or PostScript Fonts Print quality problemsTroubleshooting 304 Characters have jagged or uneven edges Clipped pages or images Troubleshooting 305 Compressed images appear on prints Troubleshooting 306Gray background on prints Horizontal voids appear on prints Troubleshooting 307 Incorrect margins on prints Troubleshooting 308 Paper curl Troubleshooting 309 Printer is printing blank pages Troubleshooting 310 Printer is printing solid black pages Troubleshooting 311Print irregularities Troubleshooting 312 Print is too dark Troubleshooting 313 Print is too light Troubleshooting 314 Troubleshooting 315 Repeating defects appear on prints Troubleshooting 316 Shadow images appear on prints Troubleshooting 317 Skewed print Troubleshooting 318Streaked horizontal lines appear on prints Streaked vertical lines appear on prints Troubleshooting 319 Troubleshooting 320 Toner fog or background shading appears on prints Troubleshooting 321Toner rubs off Uneven print density Troubleshooting 322Toner specks appear on prints Transparency print quality is poor Vertical voids appear on prints Troubleshooting 323 Partial document or photo copies Solving copy problemsTroubleshooting 324 Copier does not respond Poor copy quality Troubleshooting 325 Advanced Options Advanced Imaging Scanner unit does not close Cannot send or receive a fax Solving fax problemsTroubleshooting 327 Caller ID is not shown Troubleshooting 328 Troubleshooting 329 Can receive but not send faxes Troubleshooting 330Can send but not receive faxes Settings General Settings Run initial setup Yes Click Settings Fax Settings Analog Fax SetupSubmit Troubleshooting 332 Solving scanner problemsReceived fax has poor print quality Partial document or photo scans Cannot scan from a computer Poor scanned image quality Troubleshooting 334 Stamp or Overwrite Troubleshooting 335Scan job was not successful Scanning takes too long or freezes the computer Scanner does not respond Troubleshooting 336 Click Settings Apps Apps Management System tab Log Solving home screen applications problemsAn application error has occurred Troubleshooting 337 Embedded Web Server does not open Troubleshooting 338Contacting customer support Mail Tech LibraryLive chat November Product informationEdition notice 340 341 Trademarks 342 Modular component noticeLicensing notices Noise emission levels Static sensitivity notice Product disposal343 Laser notice Temperature informationPower consumption Product power consumption Mode Description Power consumption Watts Sleep ModeHibernate Mode Off mode Radio interference notice Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada European Community EC directives conformity 347 348 Uso del prodotto in Svizzera Using this product in SwitzerlandUtilisation de ce produit en Suisse Verwendung dieses Produkts in der Schweiz Industry Canada Canada Regulatory notices for wireless productsExposure to radio frequency radiation Industry Canada Canada 351 ΤΗΣ Οδηγιασ 1999/5/ΕΚ 352 353 Limited warrantyLimited warranty service Lexmark International, Inc., Lexington, KY 354 Extent of limited warranty 355 Patent acknowledgmentLimitation of liability Additional rights 356 Index 357 SymbolsIndex NumericsPage Page FTP Page Page Page Page Page Page

Lexmark 037, MX710DHE, 24T7310 ‑page jam, lift front cover to remove cartridge, Clearing jams 259

Models: MX710 237 037 24T7310 MX710DHE

Clearing jams

259

[x]‑page jam, lift front cover to remove cartridge. [200–201]