Lexmark 037, 237 Solving copy problems, Copier does not respond, Partial document or photo copies

Troubleshooting 324

Solving copy problems

• “Copier does not respond” on page 324

• “Partial document or photo copies” on page 324

• “Poor copy quality” on page 325

• “Scanner unit does not close” on page 326

Copier does not respond

Action	Yes	No
Step 1	Clear the error or status	Go to step 2.
Check if an error or status message appears on the display.	message.
Does an error or status message appear?
Step 2	Go to step 3.	Connect the power
Check if the power cord is plugged into the printer and a properly		cord to the printer and
		a properly grounded
grounded electrical outlet.
		electrical outlet.
Is the power cord plugged into the printer and a properly grounded
electrical outlet?
Step 3	The problem is solved.	Contact customer
Turn off the printer, then wait for about 10 seconds, and then turn it back		support.
on.
Did Performing Self Test and Ready appear?

Partial document or photo copies

Action	Yes	No
Step 1	Go to step 2.	Place the document or
Check the placement of the document or photo.		photo facedown on the
Make sure the document or photo is loaded facedown on the scanner		scanner glass in the
		upper left corner.
glass in the upper left corner.
Is the document or photo loaded correctly?
Step 2	Go to step 3.	Change the paper size
Check if the paper size setting matches the size of the paper loaded in the		setting to match the
tray.		paper loaded in the
		tray, or load the tray
From the Paper menu on the printer control panel, check the Paper
		with paper that
Size setting.
		matches the paper size
Does the paper size setting match the size of the paper loaded in the tray.		setting.