Lexmark 037 Large jobs do not collate, Multiple‑language PDF files do not print, Step, support

Troubleshooting 299

Large jobs do not collate

Action	Yes	No
Step 1	The problem is solved.	Go to step 2.

aFrom the Finishing menu on the printer control panel, set Collate to (1,2,3) (1,2,3).

bResend the print job.

Did the job print and collate correctly?

Step 2 The problem is solved. Go to step 3.

aFrom the printer software, set Collate to (1,2,3) (1,2,3).

Note: Setting Collate to (1,1,1) (2,2,2) in the software overrides the setting in the Finishing menu.

bResend the print job.

Did the job print and collate correctly?
Step 3	The problem is solved. Contact customer
Reduce the complexity of the print job by eliminating the number and size	support.
of fonts, the number and complexity of images, and the number of pages
in the job.
Did the job print and collate correctly?

Multiple‑language PDF files do not print

Action	Yes	No
Step 1	The problem is solved.	Go to step 2.

aCheck if the print options for the PDF output are set to embed all fonts.

For more information, see the documentation that came with Adobe Acrobat.

bGenerate a new PDF file, and then resend the print job.

Do the files print?
Step 2	The problem is solved. Contact customer
a Open the document you want to print in Adobe Acrobat.	support.

bClick File > Print > Advanced > Print As Image > OK > OK.

Do the files print?