Lexmark 24T7310, MX710DHE, 237, 037 manual Horizontal voids appear on prints, Troubleshooting 307

Troubleshooting		307
Action	Yes	No
Step 2	The problem is solved.	Go to step 3.

Reinstall the imaging unit and the toner cartridge.

aRemove the toner cartridge.

bRemove the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems.

cInstall the imaging unit, and then the cartridge.

dResend the print job.

Did the gray background disappear from the prints?

Step 3	The problem is solved. Contact customer
Replace the imaging unit, and then resend the print job.	support.

Did the gray background disappear from the prints?

Horizontal voids appear on prints

Leading edge

Trailing edge

Action	Yes	No
Step 1	Go to step 2.	The problem is solved.

aMake sure your software program is using a correct fill pattern.

bResend the print job.

Do horizontal voids appear on prints?

Step 2 Go to step 3. The problem is solved.

aLoad the specified tray or feeder with a recommended type of paper.

bResend the print job.

Do horizontal voids appear on prints?