Lexmark 24T7310 Solving fax problems, Caller ID is not shown, Cannot send or receive a fax, Step

Troubleshooting 327

Solving fax problems

• “Caller ID is not shown” on page 327

• “Cannot send or receive a fax” on page 327

• “Can receive but not send faxes” on page 330

• “Can send but not receive faxes” on page 330

• “Fax and e-mail functions are not set up” on page 331

• “Received fax has poor print quality” on page 332

Caller ID is not shown

Action	Yes	No
Contact your telephone company to check if your telephone line is	The problem is solved.	Contact customer
subscribed to the caller ID service.		support.
Notes:

•If your region supports multiple caller ID patterns, then you may have to change the default setting. There are two settings available: FSK (pattern 1) and DTMF (pattern 2).

•The availability of these settings in the Fax menu depends on whether your country or region supports multiple caller ID patterns.

•Contact your telephone company to determine which pattern or switch setting to use.

Does the caller ID appear?

Cannot send or receive a fax

Action	Yes	No
Step 1	Clear the error or status	Go to step 2.
Check if an error or status message appears on the display.	message.
Is there an error or status message on the display?
Step 2	Go to step 3.	Connect the power
Check if the power cord is plugged into the printer and a properly		cord to the printer and
grounded electrical outlet.		a properly grounded
		electrical outlet.
Is the power cord plugged into the printer and a properly grounded
electrical outlet?