Troubleshooting | Sony KDL-65S990A specs

Editing channel labels

Fine adjusting analog channels Program Information & Service Settings

Setting the information banner Setting closed captions

General Settings

Turning off the key tone of remote control operations Turning off start-up logo

Turning on/off and adjusting the brightness of the illumination Setting menu language

Setting your region

Setting One-touch Remote Control Setting Bluetooth Device

External Sound Output Settings Selecting speakers to output sound Outputting sound from headphones

Controlling the volume of an audio system with the TV’s remote control Setting headphone speaker link

External Input Settings Managing external inputs Switching the video input

Making detailed settings of video input Running initial setup

Support

Checking Sony contact information Uploading operation history

Software Update

Updating broadcast/service software Updating TV’s software

Top of Page

Troubleshooting

Power Symptoms

Picture/Screen Symptoms

Broadcast Reception Symptoms

3D Picture/Glasses Symptoms

18

Image 18

Sony KDL-65S990A manual Troubleshooting

Contents

KDL-65S990A Manual Basic Operations Basic Operations TV Controls/Terminals/Indicators Front Remote Control TopOne-touch Remote Control Upper Parts Description Watching Twin Picture Watching TVSelecting Channels Changing Display/Audio Using Other Devices Using Other Devices Using Bravia Sync Devices Using Bravia Sync Devices Picture/Sound Auto Adjustment Using Clock/TimersUseful Functions Using Internet Connecting to the Internet Using Home Network Home Network Settings Sound Settings Configuring Various SettingsPicture/Screen Settings Selecting picture mode General Settings Software Update External Sound Output SettingsExternal Input Settings Support Troubleshooting To save a How to Use BookmarksTo access the bookmarked To return to the previous screen Basic Operations Watching TV Using Bravia Sync Devices Using Home Network Troubleshooting Sony Corporation Using Return and Color Buttons How to use remoteUsing / / / and Buttons To operate functions using the color buttons Related Information Overview FeaturedHome Menu screen Categories in the Home Menu Applications SettingsSteps Connected Devices Tips Overview Available Options Dot Noise Reduction ResolutionMpeg Noise Reduction Reality Creation Advanced Settings Enjoy Internet on TV How to use i-Manual Searching for Information To go to the main Displaying the Page Again While Operating the TVSaving Frequently Viewed Pages Bookmark To close the i-Manual Quickly Accessing Functions by the Options Button Useful Options button Sony Corporation Watching in 3D Recommended viewing distance range for a 3D image To use the SimulView mode To adjust the 3D settingsTo deactivate the 3D effect 3D Display 3D Depth Adjustment3D Signal Notification Simulated 3D Effect Sony Corporation Watch connected device Sensors FrontIllumination LED Illumination Sony Corporation Right CH +/- Channel/ / , +/- VolumePower Input select/ Select/Confirm Sony Corporation Bottom Hdmi in 1/3/4 Rear LANVideo Sony Corporation USB Audio OUT Remote Top PIC OFF Upper Sync Menu Middle Jump Lower VOL + Muting KEY PAD Return Back Displaying Screen Keyboard To move the position of the screen keyboard Sony Corporation Selecting channels from the Home Menu Auto Program Selection To change the settings laterSelecting channels by the CH +/- buttons Fast Zapping Sony Corporation Selecting channels by the number buttons Displaying picture-in-picture PIP To move the inset window Available Combinations of Two Pictures Displaying left-and-right pictures P&P To change the picture size Sony Corporation Display information Subtitles/Closed captions Wide Zoom Screen format/Wide ModeAvailable Options 43 Original Source Normal Available Options 169 Original Source Available Options PC Timing Auto SAP Audio for analog modeStereo Mono Signal is unstable Hdmi connection Making a Connection Component video connection Composite connection Digital Still Camera/Camcorder Sony Corporation USB Device To automatically display thumbnail view or a slideshow To check the supported file formats Sony Corporation Corresponding PC input signal Resolution, Horizontal frequency/Vertical frequency Sony Corporation Hdmi connection Tips Optical audio connection Audio cable connection Sony Corporation To switch to MHL input automatically MHL DeviceTo charge an MHL device Sony Corporation Playable file formats Checking supported file formats Setting Bravia Sync Available Bravia Sync Operations BD/DVD playerAV amplifier Video camera Using the Sync Menu Device Control Available ItemsDevice Selection TV Control Setting Buttons to Control the HDMI/MHL Device None Tuning KeysTuning and Menu Keys Menu Keys Displaying the Bravia Sync Device List Sony Corporation 100 General AutoAuto 24p Sync Cinema 102 103 To access items added to Favorites Adding to FavoritesTo remove an item from Favorites To sort the list of applications Saving power by picture brightness Low Picture OffHigh Off Saving power by automatically adjusting the backlight drive 109 Turning the TV off by monitoring idle time 111 Turning the TV off by monitoring input signal Setting the current time manually 114 Setting the on timer 116 Setting the sleep timer 118 Using TV as Picture Frame To change the duration period Setting parental lock password 122 Setting viewing restriction 124 Blocking specific channels 126 Wireless connection built-in wireless LAN To turn off the built-in wireless LAN 129 Wired connection with a LAN cable 131 Setting IPv6 133 Browsing Websites To enter a URL To change the character size To seek forward/backward in video content Watching Internet Video To update Internet Video content services To avoid video/sound interruption 138 Performing initial setup About the status icons in the Home Menu 141 Making a call To call by entering a phone number About the status icons in the contact listAbout the status icons in the call history list To add contacts to the contact list To receive a call To use call options during a call Current View Information Search To operate the search result To search againTo display a bookmark Keyword Search 148 Playing Content on a PC 150 Enabling the renderer function Allowing/blocking access from controller Making advanced renderer settings Auto Access PermissionSmart Select 154 Selecting servers to display Checking server connection Playing Content with Renderer Function Using a Smartphone/Tablet as a Remote 159 Using Wi-Fi Direct Function To change the name of the TV shown on the connected device If the connection does not succeedTo connect another device To list connected devices/deregister devices 162 Using One-touch mirroring To disconnect the device from the TV Control as with step Using Screen mirroring 166 Selecting picture mode Custom VividStandard Game-Standard Optimizes picture quality for viewing animations Locking picture adjustment Setting screen size/position Available Options for inputs other than a PC Auto Wide Wide ModeDefault Auto Display Area Available Options for PC input Vertical Size Adjusting various sound settings e.g. bass/treble/balance Volume Offset Sound ModeAdvanced Auto Volume Surround Effect Balance Setting sound according to TV position Table-Top Stand Wall Mount Checking signal information Selecting the cable/antenna signal Tuning channels automatically Adding digital channels Setting channels to surf with CH +/- buttons Editing channel labels Fine adjusting analog channels Medium Setting the information bannerSmall Large Analog CC Setting closed captionsCC Display Digital CC Turning off the key tone of remote control operations Turning off start-up logo Dark Demo ModeAuto Brightness Adjust Simple Response 191 Setting menu language Setting your region Setting One-touch Remote Control Setting Bluetooth Device Selecting speakers to output sound Outputting sound from headphones 198 Setting headphone speaker link Managing external inputs Switching the video input ComponentVideo Making detailed settings of video input Video Color Space x.v.ColorPhoto Color Space Color Matrix Dynamic RangeColor System Running initial setup Checking Sony contact information Uploading operation history Updating broadcast/service software Updating TV’s software Power Symptoms TV turns off automaticallyTV turns on automatically Picture quality is not as good as viewed at the store Picture/Screen SymptomsTiny black points and/or bright points appear on the screen Distorted picture Blurry picture or poor color Screen format/wide mode changes automaticallyScreen flickers There is lag between video and sound Suddenly the picture becomes small Black box on screenBlack bands appear at the edges of the screen Demonstration mode appears in the screen TV screen feels warm Ghosting or double images appear Broadcast Reception SymptomsThere is picture or sound noise when viewing a TV channel Only snow noise or black picture appears on the screen Some digital cable channels are not displayed You cannot receive any channelsYou cannot receive or select channels Broadcast HD formats have poor quality Some channels are blank You cannot view digital channels 3D Picture/Glasses Symptoms 3D pictures are not displayed D effect is weak 218 Audio noise Sound SymptomsNo sound but good picture No audio or low audio with home theater system 220 You cannot select connected device in the Home Menu Connected Device SymptomsNo picture from connected device Some input sources cannot be selected You cannot find a connected Bravia Sync Hdmi device Photo images appear small on the screenPhoto images or folders take time to display You cannot control a second AV receiver Network/Application Symptoms Certain Internet video content displays a loss of detail Poor picture on Internet VideoSmall picture on Internet Video Good picture quality but no sound on Internet video content Apps are inaccessibleYou do not see many videos in the Internet Video Guide TV cannot access the Internet when IPv6 is set Home Network Symptoms Server is inaccessibleYour TV cannot connect to the server 228 Remote Control Symptoms Remote control does not operate One-touch Remote Control Symptoms Batteries drain quickly Bluetooth Mouse Symptoms Operation cuts out, or a device does not work Screen mirroring Symptoms TV cannot connect to a Miracast compatible deviceVideo or sound sometimes cuts out Some pay contents cannot be played One-touch mirroring Symptoms TV SideView Symptoms 237 Wi-Fi 5GHz Symptoms Top Page Troubleshooting Notes Foto Video Vídeo Surpotada Suportada Suportado 内部 / 外部 MOV Taxa de Amostragem do Áudio Codec em Conteúdo de Vídeo External Subtitle Sami