Sound Symptoms, No sound but good picture | Sony KDL-65S990A


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Basic Operations

Parts Description Watching TV

Using Other

Devices

Using “BRAVIA” Sync Devices

Useful Functions Using Internet

Using Home

Network

Configuring Various Settings

Troubleshooting

How to Use

Bookmarks

Top Page > Troubleshooting > Sound Symptoms

Sound Symptoms

No sound but good picture.

Audio noise.

No audio or low audio with home theater system.

Distorted sound.

No sound but good picture.

Check the volume control.

Press MUTING or VOL + button to cancel muting.

Set [Speakers] to [TV Speakers] in the [Sound] setting. If it is set to [Audio System], TV speakers do not output sound regardless of the TV’s volume control.

When using HDMI input with Super Audio CD or DVD-Audio, DIGITAL AUDIO OUT (OPTICAL) may not provide an audio signal.

Audio noise.

Make sure that the antenna is connected using a 75-ohm coaxial cable.

Keep the antenna cable away from other connecting cables.

To avoid TV interference, make sure to use an undamaged antenna cable.

No audio or low audio with home theater system.

Set [Speakers] to [Audio System] in the [Sound] setting.

Set [Audio Out] to [Fixed] in the [Sound] setting.

Distorted sound.

Check the antenna/cable connection.

Keep the antenna/cable away from other connecting cables.

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Sony KDL-65S990A Sound Symptoms, No sound but good picture, Audio noise, No audio or low audio with home theater system

Contents

Manual KDL-65S990A Basic Operations Basic Operations Parts Description Remote Control TopOne-touch Remote Control Upper TV Controls/Terminals/Indicators Front Changing Display/Audio Watching TVSelecting Channels Watching Twin Picture Using Other Devices Using Other Devices Using Bravia Sync Devices Using Bravia Sync Devices Picture/Sound Auto Adjustment Using Clock/TimersUseful Functions Connecting to the Internet Using Internet Home Network Settings Using Home Network General Settings Configuring Various SettingsPicture/Screen Settings Selecting picture mode Sound Settings Support External Sound Output SettingsExternal Input Settings Software Update Troubleshooting To return to the previous screen How to Use BookmarksTo access the bookmarked To save a Basic Operations Watching TV Using Bravia Sync Devices Using Home Network Troubleshooting Sony Corporation To operate functions using the color buttons How to use remoteUsing / / / and Buttons Using Return and Color Buttons Related Information Categories in the Home Menu FeaturedHome Menu screen Overview Connected Devices SettingsSteps Applications Tips Overview Available Options Reality Creation ResolutionMpeg Noise Reduction Dot Noise Reduction Advanced Settings Enjoy Internet on TV Searching for Information How to use i-Manual To close the i-Manual Displaying the Page Again While Operating the TVSaving Frequently Viewed Pages Bookmark To go to the main Useful Options button Quickly Accessing Functions by the Options Button Sony Corporation Recommended viewing distance range for a 3D image Watching in 3D To use the SimulView mode To adjust the 3D settingsTo deactivate the 3D effect Simulated 3D Effect 3D Depth Adjustment3D Signal Notification 3D Display Sony Corporation Watch connected device Illumination FrontIllumination LED Sensors Sony Corporation Input select/ Select/Confirm CH +/- Channel/ / , +/- VolumePower Right Sony Corporation Hdmi in 1/3/4 Bottom Rear LANVideo Sony Corporation Audio OUT USB Remote PIC OFF Top Sync Menu Upper Jump Middle Lower Muting VOL + KEY PAD Return Back To move the position of the screen keyboard Displaying Screen Keyboard Sony Corporation Selecting channels from the Home Menu Fast Zapping To change the settings laterSelecting channels by the CH +/- buttons Auto Program Selection Sony Corporation Selecting channels by the number buttons To move the inset window Displaying picture-in-picture PIP Available Combinations of Two Pictures To change the picture size Displaying left-and-right pictures P&P Sony Corporation Display information Subtitles/Closed captions Normal Screen format/Wide ModeAvailable Options 43 Original Source Wide Zoom Available Options 169 Original Source Available Options PC Timing Mono Audio for analog modeStereo Auto SAP Signal is unstable Making a Connection Hdmi connection Component video connection Composite connection Digital Still Camera/Camcorder Sony Corporation USB Device To check the supported file formats To automatically display thumbnail view or a slideshow Sony Corporation Resolution, Horizontal frequency/Vertical frequency Corresponding PC input signal Sony Corporation Hdmi connection Tips Optical audio connection Audio cable connection Sony Corporation To switch to MHL input automatically MHL DeviceTo charge an MHL device Sony Corporation Checking supported file formats Playable file formats Setting Bravia Sync Available Bravia Sync Operations BD/DVD playerAV amplifier Video camera Using the Sync Menu TV Control Available ItemsDevice Selection Device Control Setting Buttons to Control the HDMI/MHL Device Menu Keys Tuning KeysTuning and Menu Keys None Displaying the Bravia Sync Device List Sony Corporation 100 Cinema AutoAuto 24p Sync General 102 103 To access items added to Favorites Adding to FavoritesTo remove an item from Favorites To sort the list of applications Saving power by picture brightness Off Picture OffHigh Low Saving power by automatically adjusting the backlight drive 109 Turning the TV off by monitoring idle time 111 Turning the TV off by monitoring input signal Setting the current time manually 114 Setting the on timer 116 Setting the sleep timer 118 Using TV as Picture Frame To change the duration period Setting parental lock password 122 Setting viewing restriction 124 Blocking specific channels 126 Wireless connection built-in wireless LAN To turn off the built-in wireless LAN 129 Wired connection with a LAN cable 131 Setting IPv6 133 To enter a URL Browsing Websites To change the character size Watching Internet Video To seek forward/backward in video content To avoid video/sound interruption To update Internet Video content services 138 Performing initial setup About the status icons in the Home Menu 141 Making a call To add contacts to the contact list About the status icons in the contact listAbout the status icons in the call history list To call by entering a phone number To use call options during a call To receive a call Current View Information Search To operate the search result To search againTo display a bookmark Keyword Search 148 Playing Content on a PC 150 Enabling the renderer function Allowing/blocking access from controller Making advanced renderer settings Auto Access PermissionSmart Select 154 Selecting servers to display Checking server connection Playing Content with Renderer Function Using a Smartphone/Tablet as a Remote 159 Using Wi-Fi Direct Function To list connected devices/deregister devices If the connection does not succeedTo connect another device To change the name of the TV shown on the connected device 162 To disconnect the device from the TV Using One-touch mirroring Control as with step Using Screen mirroring 166 Selecting picture mode Game-Standard VividStandard Custom Optimizes picture quality for viewing animations Locking picture adjustment Available Options for inputs other than a PC Setting screen size/position Auto Display Area Wide ModeDefault Auto Wide Vertical Size Available Options for PC input Adjusting various sound settings e.g. bass/treble/balance Surround Effect Sound ModeAdvanced Auto Volume Volume Offset Balance Table-Top Stand Setting sound according to TV position Wall Mount Checking signal information Selecting the cable/antenna signal Tuning channels automatically Adding digital channels Setting channels to surf with CH +/- buttons Editing channel labels Fine adjusting analog channels Large Setting the information bannerSmall Medium Digital CC Setting closed captionsCC Display Analog CC Turning off the key tone of remote control operations Turning off start-up logo Simple Response Demo ModeAuto Brightness Adjust Dark 191 Setting menu language Setting your region Setting One-touch Remote Control Setting Bluetooth Device Selecting speakers to output sound Outputting sound from headphones 198 Setting headphone speaker link Managing external inputs Switching the video input ComponentVideo Making detailed settings of video input Video Color Space x.v.ColorPhoto Color Space Color Matrix Dynamic RangeColor System Running initial setup Checking Sony contact information Uploading operation history Updating broadcast/service software Updating TV’s software Power Symptoms TV turns off automaticallyTV turns on automatically Distorted picture Picture/Screen SymptomsTiny black points and/or bright points appear on the screen Picture quality is not as good as viewed at the store There is lag between video and sound Screen format/wide mode changes automaticallyScreen flickers Blurry picture or poor color Suddenly the picture becomes small Black box on screenBlack bands appear at the edges of the screen TV screen feels warm Demonstration mode appears in the screen Only snow noise or black picture appears on the screen Broadcast Reception SymptomsThere is picture or sound noise when viewing a TV channel Ghosting or double images appear Broadcast HD formats have poor quality You cannot receive any channelsYou cannot receive or select channels Some digital cable channels are not displayed You cannot view digital channels Some channels are blank 3D pictures are not displayed D effect is weak 3D Picture/Glasses Symptoms 218 No audio or low audio with home theater system Sound SymptomsNo sound but good picture Audio noise 220 Some input sources cannot be selected Connected Device SymptomsNo picture from connected device You cannot select connected device in the Home Menu You cannot control a second AV receiver Photo images appear small on the screenPhoto images or folders take time to display You cannot find a connected Bravia Sync Hdmi device Network/Application Symptoms Certain Internet video content displays a loss of detail Poor picture on Internet VideoSmall picture on Internet Video Good picture quality but no sound on Internet video content Apps are inaccessibleYou do not see many videos in the Internet Video Guide TV cannot access the Internet when IPv6 is set Home Network Symptoms Server is inaccessibleYour TV cannot connect to the server 228 Remote control does not operate Remote Control Symptoms One-touch Remote Control Symptoms Batteries drain quickly Operation cuts out, or a device does not work Bluetooth Mouse Symptoms Screen mirroring Symptoms TV cannot connect to a Miracast compatible deviceVideo or sound sometimes cuts out Some pay contents cannot be played One-touch mirroring Symptoms TV SideView Symptoms 237 Wi-Fi 5GHz Symptoms Top Page Troubleshooting Notes Foto Video Vídeo Surpotada Suportada Suportado 内部 / 外部 MOV Taxa de Amostragem do Áudio Codec em Conteúdo de Vídeo External Subtitle Sami