Sony KDL-65S990A Troubleshooting

i-Manual Print Font Size

Basic Operations

Parts Description

Watching TV

Using Other

Devices

Using “BRAVIA”

Sync Devices

Useful Functions

Using Internet

Using Home

Network

Configuring

Various Settings

Troubleshooting

How to Use

Bookmarks

Top Page > Troubleshooting

Troubleshooting

Power Symptoms

Picture/Screen Symptoms

Broadcast Reception Symptoms

3D Picture/Glasses Symptoms

Sound Symptoms

Connected Device Symptoms

Network/Application Symptoms

Home Network Symptoms

Remote Control Symptoms

One-touch Remote Control Symptoms

Bluetooth Mouse Symptoms

Screen mirroring Symptoms

One-touch mirroring Symptoms

TV SideView Symptoms

Wi-Fi 5GHz Symptoms

Notes

Top of Page

Contents

Main KDL-65S990A Basic Operations Parts Description Watching TV Using Other Devices Using BRAVIA Sync Devices Useful Functions Using Internet Using Home Network Configuring Various Settings Page Troubleshooting i-Manual Print Font Size How to Use Bookmarks To save a page To access the bookmarked page To return to the previous screen To remove a bookmark Basic Operations Parts Description Watching TV Using Other Devices Using BRAVIA Sync Devices Useful Functions Using Internet Using Home Network Configuring Various Settings Troubleshooting Page i-Manual Print Font Size How to use remote Using / / / and Buttons 1 . 2 . Using RETURN and Color Buttons To return to the previous screen To operate functions using the color buttons Page Home Menu screen Categories in the Home Menu 1 . 2 . 3 . 4 . Adjusting various picture settings (e.g. picture brightness/color) 2 . 3 . 4 . Page Page Page Enjoy Internet on TV 2 . 3 . How to use i-Manual Searching for Information 1 . 2 . 3 . 4 . To go to the main page To close the i-Manual Displaying the Page Again While Operating the TV Useful OPTIONS button Quickly Accessing Functions by the OPTIONS Button 1 . 2 . 3 . Page i-Manual Print Font Size Watching in 3D Recommended viewing distance range for a 3D image 1 . 2 . 3 . 4 . To deactivate the 3D effect To use the SimulView mode To adjust the 3D settings Page Page Watch connected device Front Illumination LED Page Right Page Bottom Rear Page Right REMOTE Top Upper Middle Lower Bottom Upper Lower Back i-Manual Print Font Size Displaying Screen Keyboard To move the position of the screen keyboard Page Selecting channels from the Home Menu 1 . 2 . 3 . i-Manual Print Font Size Selecting channels by the CH +/- buttons 1 . 2 . 3 . To change the settings later. Page Selecting channels by the number buttons i-Manual Print Font Size Displaying picture-in-picture (PIP) 1 . 2 . 3 . To move the inset window Available Combinations of Two Pictures Displaying left-and-right pictures (P&P) Page Display information Subtitles/Closed captions Screen format/Wide Mode Available Options (4:3 Original Source) Available Options (16:9 Original Source) Available Options (PC Timing) Audio (for analog mode) 3 . 4 . Page HDMI connection Component video connection Composite connection Digital Still Camera/Camcorder 1 . 2 . 3 . Page USB Device 1 . 2 . 3 . 4 . 5 . To automatically display thumbnail view or a slideshow To check the supported file formats Page PC Corresponding PC input signal Page HDMI connection 3 . 4 . Page Optical audio connection Audio cable connection 3 . 4 . 5 . 6 . Page i-Manual Print Font Size MHL Device 2 . To switch to MHL input automatically To charge an MHL device Page Playable file formats Checking supported file formats Setting BRAVIA Sync 1 . 3 . 4 . 5 . 6. 7 . Available BRAVIA Sync Operations Video camera Using the Sync Menu 1 . 2 . Available Items Setting Buttons to Control the HDMI/MHL Device 2 . 3 . 4 . 5 . * Option name differs depending on your region/country. Displaying the BRAVIA Sync Device List 2 . 3 . 4 . Page Selecting a picture and sound setting suitable for the content 2 . 3 . 4 . Page Automatically adjusting picture brightness according to ambient light 2 . 4 . Page i-Manual Print Font Size Adding to Favorites 1 . 2 . 3 . To access items added to Favorites To remove an item from Favorites To sort the list of applications Saving power by picture brightness Page Saving power by automatically adjusting the backlight drive 2 . 4 . Page Turning the TV off by monitoring idle time Page Turning the TV off by monitoring input signal 2 . 4 . Setting the current time manually Page Setting the on timer Page Setting the sleep timer Page Using TV as Picture Frame Page Setting parental lock password Page Setting viewing restriction 7. 8 . 9 . To download digital rating data (available depending on your region/country) To block programs or movies without a rating (available depending on your region/country) Blocking specific channels Page Wireless connection (built-in wireless LAN) 7 . 8 . the / buttons, then press the button. To turn off the built-in wireless LAN Press the HOME button, then select [Settings] [Network] [Built- in Wireless LAN] [Off]. Page Wired connection (with a LAN cable) 1 . 3 . 4 . 5 . Page Setting IPv6 1 . 3 . 4 . 5 . Page i-Manual Print Font Size Browsing Websites 3 . 4 . To enter a URL To change the character size Press the OPTIONS button, select [Zoom], then the desired option. i-Manual Print Font Size Watching Internet Video 3 . 4 . 5 . To seek forward/backward in video content To avoid video/sound interruption To update Internet Video content services Page Performing initial setup 3 . 4 . 5 . About the status icons in the Home Menu Page Making a call 3 . 4 . 5 . 6 . 7 . About the status icons in the contact list About the status icons in the call history list To call by entering a phone number To receive a call To use call options during a call Current View Information Search 2 . 3 . 4 . Page Keyword Search 3 . 4 . 5 . Page Playing Content on a PC 3 . 4 . 5 . 6. 7 . To check the supported file formats Enabling the renderer function 2 . 3 . 4 . 5 . 6 . Allowing/blocking access from controller Making advanced renderer settings Page Selecting servers to display Checking server connection 2 . 3 . 4 . 5 . Playing Content with Renderer Function 2 . i-Manual Print Font Size Using a Smartphone/Tablet as a Remote Available operations using the mobile device with the TV SideView application installed 2 . 3 . 4 . To turn on the TV when you launch the TV SideView on your mobile device Using Wi-Fi Direct Function 7 . 8 . If the connection does not succeed To connect another device To change the name of the TV shown on the connected device Page i-Manual Print Font Size Using One-touch mirroring 1 . 2 . To disconnect the device from the TV Control as with step 2. i-Manual Print Font Size Using Screen mirroring 1 . 2 . To list connected devices/deregister devices To display dialog when attempting to connect a device with the TV Selecting picture mode See the following page(s) for available options. Note that the options Page Locking picture adjustment 2 . 3 . 4 . Setting screen size/position Page Available Options (for PC input) Adjusting various sound settings (e.g. bass/treble/balance) Page Page Setting sound according to TV position Page Checking signal information 2 . 3 . Selecting the cable/antenna signal 2 . 3 . 4 . Tuning channels automatically 2 . 3 . 4 . Adding digital channels 2 . 3 . 4 . Setting channels to surf with CH +/- buttons 2 . 3 . 4 . 5 . Editing channel labels 2 . 3 . 4 . 5 . Fine adjusting analog channels 2 . 3 . 4 . 5 . Setting the information banner 2 . 3 . 4 . Setting closed captions 2 . 3 . 4 . Turning off the key tone of remote control operations 3 . 4 . Turning off start-up logo 2 . 3 . 4 . Turning on/off and adjusting the brightness of the illumination 2 . 3 . 4 . 5 . Page Setting menu language 2 . 3 . 4 . Setting your region 2 . 3 . 4 . Setting One-touch Remote Control 2 . 3 . 4 . 5 . Setting Bluetooth Device 2 . 3 . 4 . Selecting speakers to output sound 3 . 4 . Outputting sound from headphones 3 . 4 . Controlling the volume of an audio system with the TVs remote control 3 . 4 . 5 . 6 . Setting headphone speaker link 3 . 4 . Managing external inputs 2 . 3 . 4 . 5 . Switching the video input 2 . 3 . 4 . Making detailed settings of video input 2 . 3 . 4 . Page Running initial setup 2 . 3 . 4 . Checking Sony contact information 2 . 3 . Uploading operation history 2 . 3 . 4 . Updating broadcast/service software 2 . 3 . 4 . Updating TVs software 2 . 3 . Power Symptoms TV turns off automatically. TV turns on automatically. Picture/Screen Symptoms Tiny black points and/or bright points appear on the screen. Picture quality is not as good as viewed at the store. Distorted picture. Page Suddenly the picture becomes small. Black box on screen. Black bands appear at the edges of the screen. Page Broadcast Reception Symptoms Ghosting or double images appear. Only snow noise or black picture appears on the screen. There is picture or sound noise when viewing a TV channel. You cannot receive any channels. You cannot receive or select channels. Some digital cable channels are not displayed. Broadcast HD formats have poor quality. Noisy picture. Page 3D Picture/Glasses Symptoms 3D pictures are not displayed. 3D effect is weak. Black bars appear on both sides of the screen when watching 3D pictures. 3D display automatically switches on when 3D signal is detected. Page Sound Symptoms No sound but good picture. Audio noise. No audio or low audio with home theater system. Distorted sound. Page Connected Device Symptoms No picture from connected device. You cannot select connected device in the Home Menu. Some input sources cannot be selected. Page Network/Application Symptoms Sometimes video streaming quality is poor when using the wireless LAN. Page Page Page Home Network Symptoms Your TV cannot connect to the server. A message appears stating that the TV cannot connect to your network. Server is inaccessible. Page Remote Control Symptoms Remote control does not operate. One-touch Remote Control Symptoms One-touch Remote Control does not operate, or does not operate properly. Batteries drain quickly. Bluetooth Mouse Symptoms Operation cuts out, or a device does not work. Screen mirroring Symptoms What kind of devices can be connected to use the Screen mirroring function? The TV cannot connect to a Miracast compatible device. Video or sound sometimes cuts out. Page One-touch mirroring Symptoms One-touch mirroring does not work./Target device cannot be recognized. TV SideView Symptoms Page Wi-Fi 5GHz Symptoms The TV cannot connect with your wireless router (or access point) at 5GHz. Notes Supported Codec for DLNA / USB device DLNA/USB Codec Suportado para dispositivo DLNA/USB Photo Foto Music Msica Video Vdeo Page Page Page Page External Subtitle Legenda Externa