Troubleshooting | Sony KDL-65S990A specification


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Basic Operations

Parts Description Watching TV

Using Other

Devices

Using “BRAVIA” Sync Devices

Useful Functions Using Internet

Using Home

Network

Configuring Various Settings

Troubleshooting

How to Use

Bookmarks

Top Page > Troubleshooting

Troubleshooting

Power Symptoms Picture/Screen Symptoms Broadcast Reception Symptoms 3D Picture/Glasses Symptoms Sound Symptoms

Connected Device Symptoms Network/Application Symptoms Home Network Symptoms Remote Control Symptoms One-touch Remote Control Symptoms Bluetooth Mouse Symptoms Screen mirroring Symptoms One-touch mirroring Symptoms

TV SideView Symptoms

Wi-Fi 5GHz Symptoms Notes

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© 2013 Sony Corporation

List of Contents

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Sony KDL-65S990A manual Troubleshooting

Contents

KDL-65S990A Manual Basic Operations Basic Operations Remote Control Top One-touch Remote Control UpperTV Controls/Terminals/Indicators Front Parts Description Watching TV Selecting ChannelsWatching Twin Picture Changing Display/Audio Using Other Devices Using Other Devices Using Bravia Sync Devices Using Bravia Sync Devices Picture/Sound Auto Adjustment Using Clock/TimersUseful Functions Using Internet Connecting to the Internet Using Home Network Home Network Settings Configuring Various Settings Picture/Screen Settings Selecting picture modeSound Settings General Settings External Sound Output Settings External Input SettingsSoftware Update Support Troubleshooting How to Use Bookmarks To access the bookmarkedTo save a To return to the previous screen Basic Operations Watching TV Using Bravia Sync Devices Using Home Network Troubleshooting Sony Corporation How to use remote Using / / / and ButtonsUsing Return and Color Buttons To operate functions using the color buttons Related Information Featured Home Menu screenOverview Categories in the Home Menu Settings StepsApplications Connected Devices Tips Overview Available Options Resolution Mpeg Noise ReductionDot Noise Reduction Reality Creation Advanced Settings Enjoy Internet on TV How to use i-Manual Searching for Information Displaying the Page Again While Operating the TV Saving Frequently Viewed Pages BookmarkTo go to the main To close the i-Manual Quickly Accessing Functions by the Options Button Useful Options button Sony Corporation Watching in 3D Recommended viewing distance range for a 3D image To use the SimulView mode To adjust the 3D settingsTo deactivate the 3D effect 3D Depth Adjustment 3D Signal Notification3D Display Simulated 3D Effect Sony Corporation Watch connected device Front Illumination LEDSensors Illumination Sony Corporation CH +/- Channel/ / , +/- Volume PowerRight Input select/ Select/Confirm Sony Corporation Bottom Hdmi in 1/3/4 Rear LANVideo Sony Corporation USB Audio OUT Remote Top PIC OFF Upper Sync Menu Middle Jump Lower VOL + Muting KEY PAD Return Back Displaying Screen Keyboard To move the position of the screen keyboard Sony Corporation Selecting channels from the Home Menu To change the settings later Selecting channels by the CH +/- buttonsAuto Program Selection Fast Zapping Sony Corporation Selecting channels by the number buttons Displaying picture-in-picture PIP To move the inset window Available Combinations of Two Pictures Displaying left-and-right pictures P&P To change the picture size Sony Corporation Display information Subtitles/Closed captions Screen format/Wide Mode Available Options 43 Original SourceWide Zoom Normal Available Options 169 Original Source Available Options PC Timing Audio for analog mode StereoAuto SAP Mono Signal is unstable Hdmi connection Making a Connection Component video connection Composite connection Digital Still Camera/Camcorder Sony Corporation USB Device To automatically display thumbnail view or a slideshow To check the supported file formats Sony Corporation Corresponding PC input signal Resolution, Horizontal frequency/Vertical frequency Sony Corporation Hdmi connection Tips Optical audio connection Audio cable connection Sony Corporation To switch to MHL input automatically MHL DeviceTo charge an MHL device Sony Corporation Playable file formats Checking supported file formats Setting Bravia Sync Available Bravia Sync Operations BD/DVD playerAV amplifier Video camera Using the Sync Menu Available Items Device SelectionDevice Control TV Control Setting Buttons to Control the HDMI/MHL Device Tuning Keys Tuning and Menu KeysNone Menu Keys Displaying the Bravia Sync Device List Sony Corporation 100 Auto Auto 24p SyncGeneral Cinema 102 103 To access items added to Favorites Adding to FavoritesTo remove an item from Favorites To sort the list of applications Saving power by picture brightness Picture Off HighLow Off Saving power by automatically adjusting the backlight drive 109 Turning the TV off by monitoring idle time 111 Turning the TV off by monitoring input signal Setting the current time manually 114 Setting the on timer 116 Setting the sleep timer 118 Using TV as Picture Frame To change the duration period Setting parental lock password 122 Setting viewing restriction 124 Blocking specific channels 126 Wireless connection built-in wireless LAN To turn off the built-in wireless LAN 129 Wired connection with a LAN cable 131 Setting IPv6 133 Browsing Websites To enter a URL To change the character size To seek forward/backward in video content Watching Internet Video To update Internet Video content services To avoid video/sound interruption 138 Performing initial setup About the status icons in the Home Menu 141 Making a call About the status icons in the contact list About the status icons in the call history listTo call by entering a phone number To add contacts to the contact list To receive a call To use call options during a call Current View Information Search To operate the search result To search againTo display a bookmark Keyword Search 148 Playing Content on a PC 150 Enabling the renderer function Allowing/blocking access from controller Making advanced renderer settings Auto Access PermissionSmart Select 154 Selecting servers to display Checking server connection Playing Content with Renderer Function Using a Smartphone/Tablet as a Remote 159 Using Wi-Fi Direct Function If the connection does not succeed To connect another deviceTo change the name of the TV shown on the connected device To list connected devices/deregister devices 162 Using One-touch mirroring To disconnect the device from the TV Control as with step Using Screen mirroring 166 Selecting picture mode Vivid StandardCustom Game-Standard Optimizes picture quality for viewing animations Locking picture adjustment Setting screen size/position Available Options for inputs other than a PC Wide Mode DefaultAuto Wide Auto Display Area Available Options for PC input Vertical Size Adjusting various sound settings e.g. bass/treble/balance Sound Mode Advanced Auto VolumeVolume Offset Surround Effect Balance Setting sound according to TV position Table-Top Stand Wall Mount Checking signal information Selecting the cable/antenna signal Tuning channels automatically Adding digital channels Setting channels to surf with CH +/- buttons Editing channel labels Fine adjusting analog channels Setting the information banner SmallMedium Large Setting closed captions CC DisplayAnalog CC Digital CC Turning off the key tone of remote control operations Turning off start-up logo Demo Mode Auto Brightness AdjustDark Simple Response 191 Setting menu language Setting your region Setting One-touch Remote Control Setting Bluetooth Device Selecting speakers to output sound Outputting sound from headphones 198 Setting headphone speaker link Managing external inputs Switching the video input ComponentVideo Making detailed settings of video input Video Color Space x.v.ColorPhoto Color Space Color Matrix Dynamic RangeColor System Running initial setup Checking Sony contact information Uploading operation history Updating broadcast/service software Updating TV’s software Power Symptoms TV turns off automaticallyTV turns on automatically Picture/Screen Symptoms Tiny black points and/or bright points appear on the screenPicture quality is not as good as viewed at the store Distorted picture Screen format/wide mode changes automatically Screen flickersBlurry picture or poor color There is lag between video and sound Suddenly the picture becomes small Black box on screenBlack bands appear at the edges of the screen Demonstration mode appears in the screen TV screen feels warm Broadcast Reception Symptoms There is picture or sound noise when viewing a TV channelGhosting or double images appear Only snow noise or black picture appears on the screen You cannot receive any channels You cannot receive or select channelsSome digital cable channels are not displayed Broadcast HD formats have poor quality Some channels are blank You cannot view digital channels 3D Picture/Glasses Symptoms 3D pictures are not displayed D effect is weak 218 Sound Symptoms No sound but good pictureAudio noise No audio or low audio with home theater system 220 Connected Device Symptoms No picture from connected deviceYou cannot select connected device in the Home Menu Some input sources cannot be selected Photo images appear small on the screen Photo images or folders take time to displayYou cannot find a connected Bravia Sync Hdmi device You cannot control a second AV receiver Network/Application Symptoms Certain Internet video content displays a loss of detail Poor picture on Internet VideoSmall picture on Internet Video Good picture quality but no sound on Internet video content Apps are inaccessibleYou do not see many videos in the Internet Video Guide TV cannot access the Internet when IPv6 is set Home Network Symptoms Server is inaccessibleYour TV cannot connect to the server 228 Remote Control Symptoms Remote control does not operate One-touch Remote Control Symptoms Batteries drain quickly Bluetooth Mouse Symptoms Operation cuts out, or a device does not work Screen mirroring Symptoms TV cannot connect to a Miracast compatible deviceVideo or sound sometimes cuts out Some pay contents cannot be played One-touch mirroring Symptoms TV SideView Symptoms 237 Wi-Fi 5GHz Symptoms Top Page Troubleshooting Notes Foto Video Vídeo Surpotada Suportada Suportado 内部 / 外部 MOV Taxa de Amostragem do Áudio Codec em Conteúdo de Vídeo External Subtitle Sami