Lexmark MX710DHE, 24T7310, 237, 037 Scanner unit does not close, Troubleshooting, Step, support

Troubleshooting		326
Action	Yes	No
Step 7	Go to step 8.	The problem is solved.
Check for patterns on prints.

aFrom the Copy screen, navigate to:

Advanced Options > Advanced Imaging > Sharpness > select a lower setting

Note: Make sure no scaling is being selected.

bResend the copy job.

Do patterns appear on prints?
Step 8	Go to step 9.	The problem is solved.
Check for missing or faded text on prints.
a From the Copy screen, navigate to:
Advanced Options > Advanced Imaging
b Adjust the settings:
• Sharpness—Increase the current setting.
• Contrast—Increase the current setting.
c Resend the copy job.
Do prints have missing or faded text?
Step 9	Contact customer	The problem is solved.
Check for washed‑out or overexposed output.	support.

aFrom the Copy screen, navigate to: Advanced Options > Advanced Imaging

bAdjust the settings of the following:

•Background Removal—Reduce the current setting.

•Shadow Detail—Reduce the current setting.

cResend the copy job.

Do pages show washed‑out or overexposed prints?

Scanner unit does not close

Action		Yes	No
Check if there are no obstructions between the scanner unit and the		The problem is solved.	Contact customer
printer.			support.
a	Lift the scanner unit.
b	Remove any obstruction that keeps the scanner unit open.
c	Lower the scanner unit.

Did the scanner unit close properly?