Manuals / Lexmark / Computer Equipment / Printer

Lexmark 24T7310, 237 Solving home screen applications problems, An application error has occurred

Models: MX710 237 037 24T7310 MX710DHE

1 368

Page 337

Troubleshooting		337

Action	Yes	No
Step 7	The problem is solved.	Contact customer
Turn off the printer, then wait for about 10 seconds, and then turn the		support.
printer back on.
Are the printer and scanner working?

Solving home screen applications problems

An application error has occurred

Action	Yes	No

Step 1	Go to step 2.	Contact customer
Check the system log for relevant details.		support.

aOpen a Web browser, and then type the printer IP address in the address field.

If you do not know the IP address of the printer, then you can:

•View the IP address on the printer home screen.

•Print a network setup page or the menu settings pages, and then locate the IP address in the TCP/IP section.

Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.

bClick Settings > Apps > Apps Management > System tab > Log.

cFrom the Filter menu, select an application status.

dFrom the Application menu, select an application, and then click Submit.

Does an error message appear in the log?

Step 2	The problem is solved. Contact customer
Resolve the error.	support.
Is the application working now?

Page 337

Image 337

Lexmark 24T7310, MX710DHE, 237 Solving home screen applications problems, An application error has occurred, Step, support

Contents

November Users GuideMX710 Series Setting up and using the home screen applications ContentsSafety information Additional printer setupPaper and specialty media guide Loading paper and specialty mediaPrinting CopyingScanning FaxingUnderstanding the printer menus Saving money and the environmentMaintaining the printer TroubleshootingManaging the printer Clearing jamsPower consumption Solving home screen applications problemsNotices IndexSafety information SAVE THESE INSTRUCTIONS Finding information about the printer Learning about theprintersite at http//support.lexmark.com Users Guide and Quick Reference Guide -The guides areIn other countries and regions-See the printed Selecting a location for the printerLearning about the printer Printer configurationsAutomatic document feeder ADF Basic modelADF tray ADF binUnderstanding the basic functions of the scanner Fully configured modelUsing the ADF Using the ADF and scanner glassUsing the scanner glass Understanding the colors of the Sleep button and indicator lights Using the printer control panelUnderstandingthe printer control panel Understanding the home screen Indicator light color and its corresponding printer statusSleep button light color and its corresponding printer status Features 123.123.123.123 Using the touch-screen buttonsArrows View a list of optionsSave a setting Other touch-screen buttonsCancel Cancel an action or a selectionFinding the IP address of the printer Setting upand using thehome screen applicationsFinding the IP address of the computer For Windows usersCustomizing the home screen Accessing the Embedded Web ServerFor Macintosh users a Click Settings General Settings Home screen customizationActivating the home screen applications Understanding the different applicationsFinding information about the home screen applications Setting up Card Copy Setting up Forms and Favorites2 Click Settings Apps Apps Management Forms and Favorites 2 Click Settings Apps Apps Management Card CopyUsing MyShortcut 2 Click Settings Apps Apps Management Multi Send Setting up Multi SendSetting up Remote Operator Panel Setting up Scan to Network2 Click Settings Apps Apps Management Scan to Network 2 Click Settings Remote Operator Panel Settingsa Click Settings Import/Export Exporting and importing a configurationInstalling internal options Additional printer setupAvailable internal options Accessing the controller board 2 Option card connector 3 Memory card connector 1 Lexmark Internal Solutions Port or printer hard disk connector5 Reattach the shield, and then align the screws with the holes Additional printer setup6 Tighten the screws on the shield Installing a memory card Additional printer setup Installing an optional card 5 Close the controller board access door Additional printer setup4 Push the card firmly into place as shown in the illustration 2 Screw for attaching the plastic bracket to the ISP Installing an Internal Solutions Port4 Remove the metal cover from the ISP opening. a Loosen the screw Additional printer setupb Lift the metal cover, and then pull it out completely 6 Install the ISP on the plastic bracket Additional printer setupAdditional printer setup Additional printer setup Installing a printer hard disk 3 Locate the appropriate connector on the controller board cage Additional printer setupTo install a printer hard disk onto the ISP Additional printer setupTo install a printer hard disk directly on the controller board cage Additional printer setupAdditional printer setup Additional printer setup Removing a printer hard disk 3 Remove the screws holding the printer hard disk in place Additional printer setup4 Remove the printer hard disk 5 Set aside the printer hard diskOrder of installation Installing hardware optionsInstalling optional trays Note Optional trays lock together when stacked Additional printer setup2 Unpack the optional tray, and then remove all packing material 3 Pull out the tray completely from the baseAdditional printer setup Attaching cables Connect additional devices telephone or answering machine to the printer and Installing the printer software Setting up the printer softwareOrganizing cables In Macintosh Updating available options in the printer driverFor Windows users In WindowsNetworking Preparing to set up the printer on an Ethernet networkClick Update Now ‑ Ask Printer For Macintosh usersFor Windows users Installing the printer on an Ethernet networkFor Macintosh users In WindowsSystem Preferences Print & Scan System Preferences Print & Fax Preparing to set up the printer on a wireless networkNetwork/Ports Active NIC Auto Submit Connecting the printer using the Wireless Setup WizardUsing the Personal Identification Number PIN method Using the Push Button Configuration methodIn Windows 7 or earlier In WindowsFor Macintosh users Setting up serial printingSystem Preferences Print & Scan System Preferences Print & Fax In Windows 7 or earlier In WindowsIn Windows h Click Continue FinishPrinting a menu settings page Verifying printer setupPrinting a network setup page Reports Menu Settings PageConfiguring Universal paper settings Setting the paper size and typeLoadingpaperand specialty media Loading the 250‑ or 550‑sheet trayLoading paper and specialty media Lock the length guide for all paper sizes Loading paper and specialty mediaTwo ‑sided duplex printing One ‑sided printingLoading paper and specialty media Warning-Potential Damage Overfilling the tray can cause paper jams Loading paper and specialty mediaLoading paper and specialty media Loading the 2100‑sheet tray Loading paper and specialty media Loading A5‑size papera Pull up and slide the width guide to the position for A5 Loading paper and specialty media Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paperc Remove the A5 length guide from its holder d Insert the A5 length guide into its designated slotc Put the A5 length guide in its holder Loading paper and specialty mediaMake sure the paper is loaded properly Loading paper and specialty mediaLoading paper and specialty media Make sure the paper is below the maximum paper fill indicatorWarning-Potential Damage Overfilling the tray can cause paper jams 5 Insert the trayLoading the multipurpose feeder 2 Pull the multipurpose feeder extender Loading paper and specialty media4 Prepare the paper or specialty media for loading Loading paper and specialty media5 Load the paper or specialty media Loading paper and specialty media Linking and unlinking trays Linking and unlinking trays2 Click Settings Paper Menu Using the printer control panel Using the Embedded Web ServerCreating a custom name for a paper type Assigning a custom paper type2 Click Settings Paper Menu Custom Types Using the printer control panelPaper Menu Custom Types Tips on using card stock Using specialty mediaTips on using envelopes Paper andspecialtymedia guideTips on using letterhead Tips on using labelsSource PrintingPaper characteristics Tips on using transparenciesWeight Moisture contentFiber content Using recycled paper and other office papersSelecting paper Selecting preprinted forms and letterheadUnacceptable paper examples Storing paper Supported paper sizes, types, and weightsPaper sizes supported by the printer Legal Paper and specialty media guide216 x 356 mm 8.5 x 14 inPaper Paper types and weights supported by the printerCard Stock Plain EnvelopePrinting Adjusting toner darknessPrinting forms and a document Printing formsPrinting from a flash drive Printing from a flash driveUsing the printer control panel 2 Click Settings Print Settings Quality Menu Toner DarknessSupported flash drives and file types Storing print jobs in the printer Printing confidential and other held jobsPrinting confidential and other held jobs Modifying confidential print settings2 Click Properties, Preferences, Options, or Setup For Windows usersCanceling a print job from the printer control panel Canceling a print jobCanceling a print job from the computer Printing information pagesIn Windows For Macintosh usersIn Windows 7 or earlier Copying Copying using the ADFMaking copies Making a quick copyCopying photos Copying using the scanner glassCopying on specialty media Copying on transparenciesCopying on letterhead Creating a copy shortcut using the printer control panelMaking copies using paper from a selected tray Customizing copy settingsCopying to a different size Copying different paper sizesExample 2 Copying on a single paper size Copying on both sides of the paper duplexingCopy to Auto Size Match Copy It Copy to Letter Copy ItReducing or enlarging copies Adjusting copy qualityPlacing separator sheets between copies Collating copiesCollated Not collatedCopy Advanced Options Separator Sheets Copying multiple pages onto a single sheetBetween Copies Between Jobs Between Pages Off Creating a custom copy job Placing information on copiesPlacing a header or footer on pages Canceling a copy job while the original document is in the ADF Canceling a copy jobCanceling a copy job while copying pages using the scanner glass Canceling a copy job while pages are being printedCopy from Understanding the copy optionsCopy to ScaleUsing the advanced options ContentCopies Save As ShortcutNote This option is supported only in select printer models CopyingSetting up the e-mail function Setting up the printer to e-mailConfiguring e‑mail settings E-mailingCreating an e-mail shortcut using the printer control panel Creating an e-mail shortcut using the Embedded Web ServerCreating an e-mail shortcut 2 Click SettingsSending an e‑mail using a shortcut number Sending an e-mail using the printer control panelE-mailing a document 5 Touch Done Send ItSending an e‑mail using the address book Customizing e-mail settingsAdding e-mail subject and message information Changing the output file typeUnderstanding the e-mail options Canceling an e-mailRecipients SubjectOriginal Size ResolutionSend As ContentScan Preview Page SetupUsing the advanced options Initial fax setup Setting up the printer to faxFaxing Choosing a fax connection Setup 1 Printer is connected to a dedicated fax lineScenario 1 Standard telephone line To connectTips for this setup Setup 2 Printer is sharing the line with an answering machineConnected to the same telephone wall jack To connectConnected to different wall jacks Tips for this setupTo connect To connect Tips for this setupScenario 2 Digital Subscriber Line DSL To connect Scenario 3 VoIP telephone serviceSetup 1 Printer is connected directly to a cable modem Scenario 4 Digital telephone service through a cable providerTips for this setup Page Part number Part nameLexmark adapter plug 40X8519Connecting the printer to a non‑RJ‑11 wall jack N F N Connecting the printer to a wall jack in GermanyN F N Setting the outgoing fax name and number Connecting to a distinctive ring serviceSettings Fax Settings Analog Fax Setup Answer On 2 Click Settings Fax Settings Analog Fax SetupConfiguring the printer to observe daylight saving time Setting the date and timeSending a fax using the printer control panel Sending a faxSending a fax using a shortcut number Sending a fax using the computerFax tab Enable fax Sending a fax at a scheduled time Sending a fax using the address bookCreating a fax destination shortcut using the printer control panel Creating a fax destination shortcut using the Embedded Web ServerCreating shortcuts 2 Click Settings Manage Shortcuts Fax Shortcut SetupChanging the fax resolution Customizing fax settingsMaking a fax lighter or darker Viewing a fax logCanceling a fax while the original documents are still scanning Canceling an outgoing faxHolding and forwarding faxes Blocking junk faxesForwarding a fax Understanding the fax optionsContent 2 Click Settings Fax Settings Analog Fax Setup Holding FaxesPage Setup ResolutionDarkness Using the advanced options Delayed SendScan Preview Creating an FTP shortcut using the Embedded Web Server Using Scan to NetworkScanning Scanning to an FTP addressScanning to an FTP address using the printer control panel Creating an FTP shortcut using the printer control panelScanning to an FTP address Settings Other Settings area Manage Shortcuts FTP Shortcut SetupScanning an FTP using the address book Scanning to an FTP address using a shortcut numberScanning to a computer or flash drive Scanning to a computer using the Embedded Web Server2 Click Scan Profile Create Scan Profile In Windows Setting up Scan to ComputerIn Windows 7 or earlier 4 Click Next CloseScanning to a flash drive Understanding the scan optionsFile Name Save As ShortcutPage Setup ResolutionContent Original SizeScan Preview Using the advanced optionsMenus list Understandingthe printer menusSettings Paper MenuConfigure MP menu Default Source menuPaper menu Default SourceTray x Size Paper Size/Type menuTray x Type MP Feeder Size Understanding the printer menusMP Feeder Type Manual Paper Size Understanding the printer menusManual Paper Type Manual Envelope SizePaper Texture menu Substitute Size menuDefault ADF Media Type Substitute SizeRecycled Texture Transparency TextureLabels Texture Vinyl Labels TexturePlain Weight Paper Weight menuCard Stock Weight Transparency WeightRough Envelope Weight Envelope WeightLetterhead Weight Preprinted WeightCard Stock Loading Paper Loading menuRecycled Loading Labels LoadingCustom Names menu Custom Types menuCustom x Loading Custom TypeCustom Scan Sizes menu Universal Setup menuCustom Scan Size Reports menu Reports MenuMenu Settings Page Network Setup PageActive NIC menu Network/Ports menuShortcut List Fax Job LogPCL SmartSwitch Standard Network or Network x menuPS SmartSwitch NPA ModeNetwork/Ports Standard Network Standard Network Setup Reports Network Card menuNetwork/Ports Network x Network x Setup Reports Network/Ports Standard Network Standard Network Setup Network CardNetwork/Ports Standard Network Standard Network Setup TCP/IP TCP/IP menuNetwork/Ports Network x Network x Setup TCP/IP Job TimeoutNetwork/Ports Standard Network Standard Network Setup IPv6 IPv6 menuNetwork/Ports Network x Network x Setup IPv6 Enable HTTP ServerAppleTalk menu Wireless menuNetwork/Ports Network x Network x Setup Wireless Network/Ports Standard Network Standard Network Setup AppleTalkPCL SmartSwitch Standard USB menuPS SmartSwitch NPA ModeUSB Buffer Parallel x menuJob Buffering Mac Binary PSPS SmartSwitch PCL SmartSwitchNPA Mode Parallel BufferParallel Mode Serial x menuAdvanced Status ProtocolPS SmartSwitch PCL SmartSwitchNPA Mode Understanding the printer menusProtocol Job BufferingRobust XON BaudSMTP Timeout SMTP Setup menuSMTP Server Authentication ParitySecurity menu Edit Security Setups menuDevice Password Edit Backup PasswordEdit Access Controls Miscellaneous Security Settings menuLogin Restrictions Security Reset JumperLDAP Certificate Verification Confidential Print menuMinimum PIN Length Max Invalid PINSecurity Audit Log menu Disk Wiping menuWiping Mode Verify Job ExpirationConfigure Log Set Date/Time menuCustom Time Zone Setup Enable NTPGeneral Settings menu Settings menuEnable Authentication Display LanguageRun Initial setup Quiet ModeUnderstanding the printer menus ADF Loaded BeepKeyboard Understanding the printer menusPaper Sizes Scan to PC Port RangeDisplayed Information Specify what is displayed on the upper left and right corners of theDisplayed Information continued Displayed Information continued Understanding the printer menusHome screen customization Date FormatScanner Jam Recovery Error LightingScreen Brightness One Page CopyTimeouts AlarmsTimeouts Web Page Refresh RateTimeouts TimeoutsTimeouts TimeoutsError Recovery TimeoutsError Recovery Print RecoveryUnderstanding the printer menus Factory DefaultsPress Sleep Button Press and Hold Sleep ButtonCopy Settings menu items and descriptions Copy Settings menuContent Type Content SourceCopy To Source Original SizeTransparency Separators Separator SheetsNumber of Copies Output BinHeader/Footer OverlayFax Mode Analog Fax Setup menu Fax Settings menuGeneral Fax Settings Enable Manual FaxMemory Use Cancel FaxesCaller ID Fax number maskingResolution Fax Send SettingsFax Cover Page Content Source Content TypeOriginal Size Sides DuplexEnable Fax Scans Enable ECMDial Mode Dialing Prefix RulesTemperature Fax Receive SettingsEnable Fax Receive Mirror ImageSeparator Sheet Source Separator SheetsOutput Bin Fax FooterSpeaker Settings Fax Log SettingsReceive Error Log Enable Job LogAnswer On E ‑mail Settings menuRinger Volume E ‑mail Server SetupContent Type E ‑mail Server SetupContent Source ResolutionText/Photo Default Text DefaultOriginal Size Sides DuplexE ‑mail images sent as Photo DefaultUse Multi ‑Page Tiff Transmission LogTemperature FTP Settings menuContent Type Mirror ImageResolution Content SourceDarkness OrientationText/Photo Default Text DefaultPhoto Default Sides DuplexFile Name TemperatureCustom Job Scanning Scan PreviewFlash Drive menu Scan SettingsContent Type Content SourceText or Photo Default Text DefaultPhoto Default Original SizeTemperature Print SettingsUse Multi ‑Page TIFF File NameCollate Paper SourceSides Duplex Duplex BindingSetup menu Print SettingsSeparator Sheets Separator Sheet SourcePrint Area Understanding the printer menusDownload Target Resource SaveSides Duplex Finishing menuDuplex Binding CopiesPrint Resolution Quality menuSeparator Source Paper SaverPixel Boost Job Accounting menuToner Darkness Enhance Fine LinesLog Action at End of Frequency Accounting Log FrequencyDisk Near Full Level Disk Near Full ActionRemove Held Jobs Utilities menuFormat Flash Delete Downloads on DiskPDF menu XPS menuPostScript menu Print Error PagesSymbol Set PCL Emul menuPCL Emulation Settings PCL Emulation SettingsPCL Emulation Settings PCL Emulation SettingsPCL Emulation Settings PCL Emulation SettingsUnderstanding the printer menus HTML menuTray Renumber Tray RenumberFont Size Image menuScale OrientationHelp menu Saving money andthe environment Using recycled paperSaving paper and toner Conserving suppliesSaving energy Using Eco‑ModeReducing printer noise 2 Click Settings General Settings Eco‑Mode select a settingUsing the Embedded Web Server Adjusting Sleep modeUsing the printer control panel 2 Click Settings General Settings TimeoutsAdjusting the brightness of the printer display Using Hibernate modeUsing the Embedded Web Server Using the printer control panelRecycling Lexmark products RecyclingRecycling Lexmark packaging Returning Lexmark cartridges for reuse or recycling2 From the Toner Cartridges section, select your country or region Saving money and the environment3 Follow the instructions on the computer screen Statement of Volatility Securing theprinterErasing volatile memory Disposing of a printer hard diskErasing non‑volatile memory Using the printer control panelErasing printer hard disk memory 3 Touch Wipe All SettingsUsing the Embedded Web Server Configuring printer hard disk encryptionUsing the printer control panel 2 Click Settings Security Disk EncryptionLexmark security Web page Finding printer security information1 Go to http//support.lexmark.com, and then click SELECT YOUR PRODUCT Cleaning the printer Cleaning the printer partsMaintaining theprinter Maintaining the printer Cleaning the scanner glass1 Slightly dampen a soft, lint-free cloth or paper towel with water 2 Open the scanner cover4 Open the bottom ADF door Maintaining the printer5 Wipe the ADF scanner glass under the ADF door 6 Close the bottom ADF door2 Click Device Status More Details Checking the status of parts and suppliesOrdering parts and supplies Using genuine Lexmark parts and suppliesEstimated number of remaining pages Ordering toner cartridgesAsia Pacific region includes Australia and New Zealand Ordering an imaging unitLatin America includes Puerto Rico and Mexico WorldwideLexmark Return Program fuser maintenance kit type Ordering a maintenance kitLexmark regular fuser maintenance kit type Lexmark ADF maintenance kitReplacing supplies Storing suppliesReplacing the toner cartridge Maintaining the printer 2 Pull the cartridge out of the printer using the handleNote Make sure the cartridge is fully pushed in Maintaining the printer Replacing the imaging unit5 Close the multipurpose feeder door and the front cover Maintaining the printer 2 Pull out the toner cartridge from the printer using the handle4 Unpack the new imaging unit, and then shake it Maintaining the printer5 Remove all packing material from the imaging unit 8 Close the multipurpose feeder door and the front cover Maintaining the printerBefore moving the printer Moving the printerShipping the printer Moving the printer to another locationSetting up e‑mail alerts Finding advanced networking and administrator informationManaging the printer Checking the virtual display2 Click Settings Print Settings Supply Notifications Configuring supply notifications from the Embedded Web ServerSettings General Settings Factory Defaults Restore Now Submit Restoring factory default settingsAvoiding jams Clearing jamsLoad paper properly Use recommended paper Understanding jam messages and locationsArea Clearing jamsArea name Printer control panel messageClearing jams x‑page jam, lift front cover to remove cartridge3 Place the toner cartridge aside 5 Place the imaging unit aside on a flat, smooth surface Clearing jamsClearing jams 7 Install the imaging unitNote Use the arrows on the side of the printer as a guide Make sure the cartridge is fully pushed inx‑page jam, open upper rear door x‑page jam, open upper and lower rear door 3 Close the rear door 4 Push the back of the standard tray Clearing jamsClearing jams x‑page jam, remove standard bin jam6 Insert the standard tray x‑page jam, remove tray 1 to clear duplex Clearing jams x‑page jam, open tray x3 Insert the tray Clearing jams x‑page jam, clear manual feeder3 Insert the tray 3 Reload paper into the multipurpose feeder Clearing jamsx‑page jam, open automatic feeder top cover. 28y.xx 7 Close the bottom ADF door Clearing jamsUnderstanding printer messages TroubleshootingCartridge low 88.xy Cartridge nearly low 88.xyCheck tray x connection Change paper source to paper type paper size load orientationClose door or insert cartridge Close flatbed cover and load originals if restarting job 2yy.xxConfiguration change, some held jobs were not restored Close top access coverDisk full, scan job canceled Close front doorError reading USB hub. Remove hub Error reading USB drive. Remove USBFax partition inoperative. Contact system administrator Fax server To Format not set up. Contact system administratorFax Station Number not set up. Contact system administrator Fax Station Name not set up. Contact system administratorImaging unit low 84.xy Imaging unit nearly low 84.xyInstall Tray Install duplexInsert Tray Insufficient memory for Flash Memory Defragment operationInsufficient memory, some held jobs will not be restored Insufficient memory to support Resource Save featureInsufficient memory to collate job Insufficient memory, some Held Jobs were deletedLoad paper source with paper type paper size paper orientation Load paper source with paper size paper orientationLoad Manual Feeder with custom string paper orientation Load Manual Feeder with custom type name paper orientationMaintenance kit nearly low 80.xy Maintenance kit low 80.xyMaintenance kit very low, x estimated pages remain 80.xy Load Manual Feeder with paper size paper orientationNo analog phone line connected to modem, fax is disabled Network x software errorMemory full, cannot send faxes Non‑Lexmark supply type, see User’s Guide 33.xyReinstall missing or unresponsive cartridge 31.xy Parallel port x disabledReinstall missing or unresponsive imaging unit 31.xy Paper changes neededRemove packaging material, area name Remove defective diskRemove paper from standard output bin Replace all originals if restarting jobReplace imaging unit, 0 estimated pages remain 84.xy Replace maintenance kit, 0 estimated pages remain 80.xyReplace jammed originals if restarting job Replace last scanned page and jammed originals if restarting jobReplace roller kit Restore held jobs?Replace separator pad Replace unsupported cartridge 32.xyScanner disabled. Contact system administrator if problem persists Scanner disabled by adminScanner maintenance required soon, use ADF Kit Serial option x errorStandard network software error Some held jobs were not restoredStandard USB port disabled Too many disks installedUSB port x disabled Unsupported camera mode, unplug camera and change modeToo many trays attached Tray x paper size unsupportedWeblink server not set up. Contact system administrator Solving printer problemsBasic printer problems The printer is not respondingStep StepStep StepPrinter display is blank Hardware and internal option problemsCannot detect internal option StepInternal print server does not operate correctly Internal Solutions Port does not operate correctlyStep supportThe problem is solved. Go to step Tray problemsStep supportUSB/parallel interface card does not operate correctly Paper feed problemsJammed pages are not reprinted Settings General Settings Print RecoveryPaper jam message remains after jam is cleared Paper frequently jamsStep StepPrinting problems Solving print problemsConfidential and other held jobs do not print StepError message about reading the flash drive appears Envelope seals when printingsupport StepJob prints from the wrong tray or on the wrong paper Incorrect characters printThe problem is solved. Go to step The problem is solved. Go to stepMultiple‑language PDF files do not print Large jobs do not collateThe problem is solved. Go to step StepThe problem is solved. Go to step Print jobs do not printThe problem is solved. Go to step The problem is solved. Go to stepThe problem is solved. Go to step Print job takes longer than expectedThe problem is solved. Go to step The problem is solved. Go to stepTray linking does not work Printing slows downTroubleshooting The trays can detect paper lengthSettings General Settings Timeouts Unexpected page breaks occurStep supportCharacters have jagged or uneven edges Print quality problems2 Touch PCL Fonts or PostScript Fonts StepClipped pages or images ABCDE ABCDE ABCDEStep StepGray background on prints Compressed images appear on printsABCDE ABCDE ABCDE StepTroubleshooting Horizontal voids appear on printsStep supportIncorrect margins on prints ABCD ABCD ABCDTroubleshooting StepStep Paper curlsupport StepTroubleshooting Printer is printing blank pagesStep StepPrinter is printing solid black pages ABCDE ABCDE ABCDEPrint irregularities StepStep StepStep StepTroubleshooting Print is too darkStep StepTroubleshooting Print is too lightStep supportStep StepStep StepTroubleshooting Repeating defects appear on printsStep supportShadow images appear on prints ABCD ABCD ABCD ABCDStep StepSkewed print ABCDE ABCDE ABCDEStreaked horizontal lines appear on prints ABCDETroubleshooting Streaked vertical lines appear on printsABCDE ABCDE ABCDE StepStep StepStep StepToner rubs off Toner fog or background shading appears on printsABC DEF ABCDE ABCDE ABCDETransparency print quality is poor Toner specks appear on printsUneven print density supportStep Vertical voids appear on printsStep StepCopier does not respond Solving copy problemsPartial document or photo copies StepStep Poor copy qualitysupport StepTroubleshooting Scanner unit does not closeAdvanced Options Advanced Imaging Sharpness select a lower setting StepCaller ID is not shown Solving fax problemsCannot send or receive a fax supportStep The problem is solved. Go to stepStep StepThe problem is solved. Go to step The problem is solved. Go to stepStep StepCan send but not receive faxes Can receive but not send faxesThe problem is solved. Go to step Stepb Click Settings Fax Settings Analog Fax Setup TroubleshootingSettings General Settings Run initial setup Yes supportReceived fax has poor print quality Solving scanner problemsb Click Settings Fax Settings Analog Fax Setup StepPartial document or photo scans Cannot scan from a computerStep StepStep Poor scanned image qualityStep StepScanning takes too long or freezes the computer Scan job was not successfulScanner unit does not close StepStep The scanner does not respondsupport StepAn application error has occurred Solving home screen applications problemsb Click Settings Apps Apps Management System tab Log StepContacting customer support Embedded Web Server does not openStep StepE-mail Tech LibraryLive chat Product information NoticesEdition notice GOVERNMENT END USERSTrademarks Licensing notices Modular component noticeNoise emission levels 1-meter average sound pressure, dBAProduct disposal Waste from Electrical and Electronic Equipment WEEE directiveStatic sensitivity notice ENERGY STARPower consumption Temperature informationProduct power consumption Laser noticeHibernate Mode Sleep ModeOff mode Avis de conformité aux normes de l’industrie du Canada Industry Canada compliance statementEuropean Community EC directives conformity Radio interference noticeNotices This equipment uses the RJ-11C Universal Service Order Code USOC jackNotice to users of the New Zealand telephone network Notice to users of the Canadian telephone networkAvis réservé aux utilisateurs du réseau téléphonique du Canada Utilisation de ce produit en Suisse Using this product in SwitzerlandVerwendung dieses Produkts in der Schweiz Uso del prodotto in SvizzeraExposure to radio frequency radiation Regulatory notices for wireless productsIndustry Canada Canada Industry Canada CanadaNotice to users in the European Union Ελληνική Limited warranty STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERSLimited warranty service LEXMARK LED PRINTERS, AND LEXMARK MULTIFUNCTION LASER PRINTERSExtent of limited warranty Limitation of liability Patent acknowledgmentAdditional rights Notices Index SymbolsNumerics Page Page Page Page Page printer configurations 11 printer control panel uneven print density 322 white streaks print troubleshootingfactory defaults, restoring 255 indicator light Sleep button light erasing 235 printer information where to find 9 printer IP address80.xy 280 Maintenance kit very low estimated pages remain 80.xy Maintenance kit low 80.xy 280 Maintenance kit nearly lowMemory full, cannot send faxes Network x software error 54 may be incomplete. 282 Reinstall missing or unresponsivePage Page