Lexmark MX710DHE, 24T7310, 237, 037 Can receive but not send faxes, Can send but not receive faxes

Troubleshooting 330

Can receive but not send faxes

Action	Yes	No
Step 1	The problem is solved.	Go to step 2.
Check if the printer is in Fax mode.

From the home screen, touch Fax to put the printer in Fax mode, and then send the fax.

Note: The Multi Send application does not support the XPS output type.

To use XPS, use the regular faxing method.

Can you send faxes?

Step 2 The problem is solved. Go to step 3.

Load the original document properly.

Load the original document faceup, short edge first into the ADF tray or facedown on the scanner glass in the upper left corner.

Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass.

Can you send faxes?
Step 3	The problem is solved. Contact customer
Set up the shortcut number properly.	support.

•Check if the shortcut number has been set for the telephone number that you want to dial.

•Dial the telephone number manually.

Can you send faxes?

Can send but not receive faxes

Action	Yes	No
Step 1	The problem is solved.	Go to step 2.
Check the tray or feeder.
If empty, then load paper in the tray or feeder.
Can you receive faxes?