Lexmark 237, MX710DHE Cannot scan from a computer, Partial document or photo scans, Step, support

Troubleshooting			333
	• “Scan job was not successful” on page 335
	• “Scanner unit does not close” on page 335
	• “Scanning takes too long or freezes the computer” on page 335
	• “The scanner does not respond” on page 336
Cannot scan from a computer
	Action	Yes	No
	Step 1	Go to step 3.	Go to step 2.
	Make sure the printer is turned on and that Ready appears on the printer
	display before scanning a job.
	Does Ready appear before scanning the job?
	Step 2	Clear the error	Go to step 3.
	Turn off the printer, then wait for about 10 seconds, and then turn the	message.
	printer back on.
	Is there an error message on the printer display?
	Step 3	Contact customer	Tighten the cable
	Check the cable connections between the printer and the print server to	support.	connections.
	make sure they are secure.
	For more information, see the setup documentation that came with
	the printer.
	Are the cable connections between the printer and the print server
	secure?
Partial document or photo scans
	Action	Yes	No
	Check the placement of the document or photo.	Contact customer	Load the document or
	Make sure the document or photo is loaded facedown on the scanner	support.	photo facedown on the
	glass in the upper left corner.		scanner glass in the
			upper left corner.
	Is the document or photo loaded correctly?