Lexmark 037, MX710DHE, 24T7310, 237 manual Troubleshooting 329

Troubleshooting		329
Action	Yes	No
Step 7	Go to step 8.	• Try calling the fax
Check for a dial tone.		number to make
		sure that it is
Did you hear a dial tone?		working properly.
		• If the telephone
		line is being used by
		another device,
		then wait until the
		other device is
		finished before
		sending a fax.
		• If you are using the
		On Hook Dial
		feature, then turn
		up the volume to
		check if you hear a
		dial tone.
Step 8	The problem is solved.	Go to step 9.
Temporarily disconnect other equipment (such as answering machines,
computers with modems, or telephone line splitters) between the printer
and the telephone line, and then try sending or receiving a fax.

Can you send or receive a fax?

Step 9 The problem is solved. Go to step 10.

aTemporarily disable call waiting. Contact your telephone company to obtain the keypad sequence for temporarily disabling call waiting.

bTry sending or receiving a fax.

Can you send or receive a fax?

Step 10 The problem is solved. Go to step 11.

aTemporarily disable voice mail service. For more information, contact your telephone company.

Note: If you want to use both voice mail and the printer, then consider adding a second telephone line for the printer.

bTry sending or receiving a fax.

Can you send or receive a fax?
Step 11		The problem is solved. Contact customer
Scan the original document one page at a time.		support.
a	Dial the fax number.
b	Scan the document one page at a time.

Can you send or receive a fax?