Patton electronic 2960, 2996 user manual Troubleshooting and maintenance

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Chapter 5 Troubleshooting and maintenance

 

Chapter contents

 

Introduction

52

Fault analysis

53

Periodic maintenance

55

Calibration

55

Maintenance

55

Replacing the RAS

55

Exporting the current RAS configuration

55

Removing the defective RAS

57

Installing the replacement RAS

58

Verifying the hardware installation

58

Importing a saved configuration

58

Completing the installation

62

51

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Contents Remote Access Server RAS Mailsupport@patton.com Contents Operation and shutdown Contacting Patton for assistance Radio and TV Interference Industry Canada NoticeFCC Information CE Notice FCC Part 68 Compliance StatementStructure AudiencePrecautions Typographical conventions used in this documentGeneral conventions Mouse conventions Introduction Chapter contentsModel 2960/2996 RAS Ultra Red version shown Model 2960/2996 Remote Access Server overviewWAN Hardware overviewModems SignalingPower system TemperaturePhysical dimensions Management servicesSecurity Model 2960/2996 front panel LEDs LED displayApprovals Software overview Software overviewHardware installation RAS chassis installation IntroductionUnpacking the Model 2960/2996 RAS Cable installation Installing the power cablesAttaching the cable retainer clip Grounding the Model 2960/2996 Power cable retainer clipModel 2960/2996 network and configuration ports Connecting the Ethernet portsConnecting to the T1/E1/PRI WAN ports Connecting the EIA-561 RS-232 configuration portT1/E1/PRI RJ-48C pinout diagram Completing the hardware installationConfiguring the RAS for operation Preparing the RAS for configuration Configuration prerequisitesConfigure the COM port settings as shown in figure COM properties Login window Opening the RAS Web Administration Pages Configuring the RAS with a Web browserHome page window panes Home page overviewImmediate Actions buttons No Validation Configuring simple authenticationStatic User Authentication Configuration windowDial-in main window Configuring dial-in user informationModify Dial-In window, Login section Modify Dial-In window, Domain Name Server section Configuring the default gatewayT1/E1 Link Activity window Configuring line settings and signaling for E1Pinout for loopback to test WAN port Configuring the line settingsSetting the line signaling for an E1/R2 line Setting the line signaling for an E1/PRI Isdn lineMFR Version 2 Modify window Channel assignment Configuring line settings and signaling for T1Setting the line signaling for a robbed-bit T1 line Setting the line signaling for an ISDN/PRI lineSaving your configuration Import/Export main window Completing the installation Configuring the RAS for operation Operation and shutdown De-activating the RAS Activating the RASTroubleshooting and maintenance Symptoms Power Fault analysisEthernet Calibration Periodic maintenanceMaintenance Exporting the current RAS configurationMaintenance Removing the defective RAS Installing the replacement RAS Verifying the hardware installationImporting a saved configuration Configure the COM port settings as shown in figure Press Return to display the login window see figure Actions Completing the installation Contacting Patton for assistance Returns for credit Warranty coverageOut-of-warranty service Contact informationReturn for credit policy RMA numbersShipping instructions

2960, 2996 specifications

The Patton Electronics 2996 and 2960 series encapsulates a line of robust communication devices designed for versatile applications in data transmission and connectivity. These models cater to various industries, providing reliable performance, ease of use, and advanced features.

The Patton 2996 is known for its adeptness at functioning as a high-speed T1/E1 access device, making it ideal for businesses seeking efficient integration into existing networks. With a dual-channel design, the 2996 can support multiple voice and data streams simultaneously, facilitating seamless communication. Enhanced with built-in diagnostics and a user-friendly web interface, network administrators can easily monitor performance and configuration settings.

On the other hand, the Patton 2960 series includes HD voice gateway features, allowing users to connect legacy telephone systems with VoIP networks. This series stands out with its ability to support a myriad of protocols, such as SIP and H.323, ensuring compatibility with various telecommunication standards. By bridging traditional telephony with modern IP networks, the 2960 fosters an adaptable and scalable communication environment for businesses of all sizes.

Both models are equipped with comprehensive security features, including robust encryption protocols, ensuring that data remains protected during transmission. Additionally, they support Quality of Service (QoS) parameters to prioritize voice traffic, minimizing latency and enhancing the clarity of calls.

The hardware design of the Patton 2996 and 2960 series emphasizes reliability and durability. With solid construction, these devices are engineered to withstand challenging conditions, making them suitable for deployment in diverse environments. The easy installation process, coupled with wide-ranging support for various interfaces, ensures they can integrate smoothly with existing infrastructure.

In summary, the Patton Electronics 2996 and 2960 series represent high-quality communication solutions that blend advanced technology with practical features. Their capabilities to support both legacy and modern systems make them invaluable assets for any organization looking to enhance its communication effectiveness and efficiency. Whether it's for data transmission or voice gateway functionality, these models deliver reliable performance and a range of features tailored to meet the demands of today’s ever-evolving connectivity landscape.