Patton electronic 2996, 2960 user manual Symptoms

Page 52

Model 2960/2996 RAS User Manual

5 • Troubleshooting and maintenance

 

 

Introduction

This chapter describes troubleshooting and fault analysis that can be performed by the operator. If you require more help, refer to Chapter 6, “Contacting Patton for assistance”. Refer to table 4 for a list of common symp- toms and suggested remedies.

Note The following information assumes that there is only one failure involving the RAS and that if you perform the corrective action listed, it will solve the problem. If you are unable to correct a failure, refer to Chapter 6, “Contacting Patton for assistance”.

 

Table 4. Symptoms

 

 

Problem

Corrective Action

 

 

POWER LED is extinguished

Verify that power is being supplied to the RAS.

POWER LED is flashing

One of the power supplies has malfunctioned. The RAS will function nor-

 

mally indefinitely with one power supply, so you can wait until a low traffic

 

time, then refer to “Replacing the RAS” on page 55 to replace the RAS.

 

 

CPU FAIL LED is lit

CPU has failed. As soon as possible, unplug both power cables

 

from the RAS, wait 30 seconds, then plug the cables back into the

 

RAS to see if the problem disappears. If the CPU FAIL LED is still lit

 

after the RAS completes the power-up cycle, refer to “Replacing

 

the RAS” on page 55 to replace the RAS.

ALARM LED is lit

Indicates that an alarm condition has been detected.

 

 

SYSTEM LED is extinguished

The RAS is not functioning properly. As soon as possible, unplug both

 

power cables from the RAS, wait 30 seconds, then plug the cables back

 

into the RAS to see if the problem disappears. If the SYSTEM LED is still lit

 

after the RAS completes the power-up cycle, refer to “Replacing the

 

RAS” on page 55 to replace the RAS.

10/100 ETHERNET yellow LED is

• A valid link has not been detected. Verify that the cable is plugged

extinguished

into the hub, switch, or workstation and the RAS.

 

• Verify that the hub, switch, or workstation is powered on.

 

• Replace the cable. If the problem still exists, refer to “Replacing the

 

RAS” on page 55 to replace the RAS. If the problem still exists, trou-

 

bleshoot the hub, switch, or workstation.

 

 

Introduction

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Contents Remote Access Server RAS Mailsupport@patton.com Contents Operation and shutdown Contacting Patton for assistance Industry Canada Notice Radio and TV InterferenceFCC Information FCC Part 68 Compliance Statement CE NoticeAudience StructureTypographical conventions used in this document PrecautionsGeneral conventions Mouse conventions Chapter contents IntroductionModel 2960/2996 Remote Access Server overview Model 2960/2996 RAS Ultra Red version shownHardware overview WANSignaling Power systemTemperature ModemsManagement services Physical dimensionsSecurity LED display Model 2960/2996 front panel LEDsApprovals Software overview Software overviewHardware installation Introduction RAS chassis installationUnpacking the Model 2960/2996 RAS Installing the power cables Cable installationAttaching the cable retainer clip Power cable retainer clip Grounding the Model 2960/2996Connecting the Ethernet ports Model 2960/2996 network and configuration portsConnecting the EIA-561 RS-232 configuration port Connecting to the T1/E1/PRI WAN portsCompleting the hardware installation T1/E1/PRI RJ-48C pinout diagramConfiguring the RAS for operation Configuration prerequisites Preparing the RAS for configurationConfigure the COM port settings as shown in figure COM properties Login window Configuring the RAS with a Web browser Opening the RAS Web Administration PagesHome page overview Home page window panesImmediate Actions buttons Configuring simple authentication No ValidationAuthentication Configuration window Static UserConfiguring dial-in user information Dial-in main windowModify Dial-In window, Login section Configuring the default gateway Modify Dial-In window, Domain Name Server sectionConfiguring line settings and signaling for E1 T1/E1 Link Activity windowConfiguring the line settings Pinout for loopback to test WAN portSetting the line signaling for an E1/PRI Isdn line Setting the line signaling for an E1/R2 lineMFR Version 2 Modify window Configuring line settings and signaling for T1 Channel assignmentSetting the line signaling for an ISDN/PRI line Setting the line signaling for a robbed-bit T1 lineSaving your configuration Import/Export main window Completing the installation Configuring the RAS for operation Operation and shutdown Activating the RAS De-activating the RASTroubleshooting and maintenance Symptoms Fault analysis PowerEthernet Periodic maintenance MaintenanceExporting the current RAS configuration CalibrationMaintenance Removing the defective RAS Verifying the hardware installation Installing the replacement RASImporting a saved configuration Configure the COM port settings as shown in figure Press Return to display the login window see figure Actions Completing the installation Contacting Patton for assistance Warranty coverage Out-of-warranty serviceContact information Returns for creditRMA numbers Return for credit policyShipping instructions

2960, 2996 specifications

The Patton Electronics 2996 and 2960 series encapsulates a line of robust communication devices designed for versatile applications in data transmission and connectivity. These models cater to various industries, providing reliable performance, ease of use, and advanced features.

The Patton 2996 is known for its adeptness at functioning as a high-speed T1/E1 access device, making it ideal for businesses seeking efficient integration into existing networks. With a dual-channel design, the 2996 can support multiple voice and data streams simultaneously, facilitating seamless communication. Enhanced with built-in diagnostics and a user-friendly web interface, network administrators can easily monitor performance and configuration settings.

On the other hand, the Patton 2960 series includes HD voice gateway features, allowing users to connect legacy telephone systems with VoIP networks. This series stands out with its ability to support a myriad of protocols, such as SIP and H.323, ensuring compatibility with various telecommunication standards. By bridging traditional telephony with modern IP networks, the 2960 fosters an adaptable and scalable communication environment for businesses of all sizes.

Both models are equipped with comprehensive security features, including robust encryption protocols, ensuring that data remains protected during transmission. Additionally, they support Quality of Service (QoS) parameters to prioritize voice traffic, minimizing latency and enhancing the clarity of calls.

The hardware design of the Patton 2996 and 2960 series emphasizes reliability and durability. With solid construction, these devices are engineered to withstand challenging conditions, making them suitable for deployment in diverse environments. The easy installation process, coupled with wide-ranging support for various interfaces, ensures they can integrate smoothly with existing infrastructure.

In summary, the Patton Electronics 2996 and 2960 series represent high-quality communication solutions that blend advanced technology with practical features. Their capabilities to support both legacy and modern systems make them invaluable assets for any organization looking to enhance its communication effectiveness and efficiency. Whether it's for data transmission or voice gateway functionality, these models deliver reliable performance and a range of features tailored to meet the demands of today’s ever-evolving connectivity landscape.
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