Patton electronic 2960, 2996 user manual Fault analysis, Power

Page 53

Model 2960/2996 RAS User Manual

5 • Troubleshooting and maintenance

 

 

Fault analysis

The following procedures outline steps you should follow when troubleshooting a RAS malfunction.

1.If possible, talk to the person who filed the trouble complaint and determine the operational symptoms. Record the symptoms on the appropriate trouble report form (include the front panel LED indications).

2.Refer to table 5 for LED definitions and compare the recorded results from the trouble report against those in the table, then refer to the section recommended in the table for the maintenance procedure that will repair the malfunction.

Table 5. LED definitions

LED

Location

Color Status

Meaning

 

 

 

 

POWER

Front panel

Green

On solid

Power is being applied. No action recommended.

 

 

 

Flashing

A power supply has failed. One of the power supplies

 

 

 

 

has malfunctioned. The RAS will function normally indefi-

 

 

 

 

nitely with one power supply, so you can wait until a low

 

 

 

 

traffic time, then refer to “Replacing the RAS” on

 

 

 

 

page 55 to replace the RAS.

 

 

 

Off

No input power is being applied. Verify that power is

 

 

 

 

being supplied to the RAS.

CPU FAIL

Front panel

Red

On solid

The CPU has failed. As soon as possible, unplug

 

 

 

 

 

 

 

 

 

 

 

both power cables from the RAS, wait 30 seconds,

 

 

 

 

then plug the cables back into the RAS to see if the

 

 

 

 

problem disappears. If the CPU FAIL LED is still lit

 

 

 

 

after the RAS completes the power-up cycle, refer

 

 

 

 

to “Replacing the RAS” on page 55 to replace the

 

 

 

 

RAS.

 

 

 

 

 

 

 

 

Off

The CPU is operating normally. No action recom-

 

 

 

 

mended.

ALARM

Front panel

Red

On solid

A minor alarm condition has been detected.

 

 

 

Flashing

A major alarm condition has been detected.

 

 

 

Off

The RAS is operating normally. No action recom-

 

 

 

 

mended.

SYSTEM

Front panel

Green

Flashing

The RAS is operating normally. No action recom-

 

 

 

 

mended.

 

 

 

Off

The RAS has malfunctioned. The RAS is not func-

 

 

 

 

tioning properly. As soon as possible, unplug both

 

 

 

 

power cables from the RAS, wait 30 seconds, then

 

 

 

 

plug the cables back into the RAS to see if the

 

 

 

 

problem disappears. If the SYSTEM LED is still not

 

 

 

 

lit after the RAS completes the power-up cycle,

 

 

 

 

refer to “Replacing the RAS” on page 55 to

 

 

 

 

replace the RAS.

Fault analysis

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Contents Remote Access Server RAS Mailsupport@patton.com Contents Operation and shutdown Contacting Patton for assistance FCC Information Radio and TV InterferenceIndustry Canada Notice CE Notice FCC Part 68 Compliance StatementStructure AudienceGeneral conventions PrecautionsTypographical conventions used in this document Mouse conventions Introduction Chapter contentsModel 2960/2996 RAS Ultra Red version shown Model 2960/2996 Remote Access Server overviewWAN Hardware overviewPower system SignalingTemperature ModemsSecurity Physical dimensionsManagement services Model 2960/2996 front panel LEDs LED displayApprovals Software overview Software overviewHardware installation Unpacking the Model 2960/2996 RAS RAS chassis installationIntroduction Attaching the cable retainer clip Cable installationInstalling the power cables Grounding the Model 2960/2996 Power cable retainer clipModel 2960/2996 network and configuration ports Connecting the Ethernet portsConnecting to the T1/E1/PRI WAN ports Connecting the EIA-561 RS-232 configuration portT1/E1/PRI RJ-48C pinout diagram Completing the hardware installationConfiguring the RAS for operation Preparing the RAS for configuration Configuration prerequisitesConfigure the COM port settings as shown in figure COM properties Login window Opening the RAS Web Administration Pages Configuring the RAS with a Web browserHome page window panes Home page overviewImmediate Actions buttons No Validation Configuring simple authenticationStatic User Authentication Configuration windowDial-in main window Configuring dial-in user informationModify Dial-In window, Login section Modify Dial-In window, Domain Name Server section Configuring the default gatewayT1/E1 Link Activity window Configuring line settings and signaling for E1Pinout for loopback to test WAN port Configuring the line settingsSetting the line signaling for an E1/R2 line Setting the line signaling for an E1/PRI Isdn lineMFR Version 2 Modify window Channel assignment Configuring line settings and signaling for T1Setting the line signaling for a robbed-bit T1 line Setting the line signaling for an ISDN/PRI lineSaving your configuration Import/Export main window Completing the installation Configuring the RAS for operation Operation and shutdown De-activating the RAS Activating the RASTroubleshooting and maintenance Symptoms Power Fault analysisEthernet Maintenance Periodic maintenanceExporting the current RAS configuration CalibrationMaintenance Removing the defective RAS Importing a saved configuration Installing the replacement RASVerifying the hardware installation Configure the COM port settings as shown in figure Press Return to display the login window see figure Actions Completing the installation Contacting Patton for assistance Out-of-warranty service Warranty coverageContact information Returns for creditShipping instructions Return for credit policyRMA numbers

2960, 2996 specifications

The Patton Electronics 2996 and 2960 series encapsulates a line of robust communication devices designed for versatile applications in data transmission and connectivity. These models cater to various industries, providing reliable performance, ease of use, and advanced features.

The Patton 2996 is known for its adeptness at functioning as a high-speed T1/E1 access device, making it ideal for businesses seeking efficient integration into existing networks. With a dual-channel design, the 2996 can support multiple voice and data streams simultaneously, facilitating seamless communication. Enhanced with built-in diagnostics and a user-friendly web interface, network administrators can easily monitor performance and configuration settings.

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Both models are equipped with comprehensive security features, including robust encryption protocols, ensuring that data remains protected during transmission. Additionally, they support Quality of Service (QoS) parameters to prioritize voice traffic, minimizing latency and enhancing the clarity of calls.

The hardware design of the Patton 2996 and 2960 series emphasizes reliability and durability. With solid construction, these devices are engineered to withstand challenging conditions, making them suitable for deployment in diverse environments. The easy installation process, coupled with wide-ranging support for various interfaces, ensures they can integrate smoothly with existing infrastructure.

In summary, the Patton Electronics 2996 and 2960 series represent high-quality communication solutions that blend advanced technology with practical features. Their capabilities to support both legacy and modern systems make them invaluable assets for any organization looking to enhance its communication effectiveness and efficiency. Whether it's for data transmission or voice gateway functionality, these models deliver reliable performance and a range of features tailored to meet the demands of today’s ever-evolving connectivity landscape.
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