Patton electronic 2960, 2996 user manual Contacting Patton for assistance

Page 63

Chapter 6 Contacting Patton for assistance
Chapter contents
Introduction	64
Contact information	64
Warranty Service and Returned Merchandise Authorizations (RMAs)	64
Warranty coverage	64
Out-of-warranty service	64
Returns for credit	64
Return for credit policy	65
RMA numbers	65
Shipping instructions	65

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Contents Remote Access Server RAS Mailsupport@patton.com Contents Operation and shutdown Contacting Patton for assistance Radio and TV Interference Industry Canada NoticeFCC Information CE Notice FCC Part 68 Compliance StatementStructure AudiencePrecautions Typographical conventions used in this documentGeneral conventions Mouse conventions Introduction Chapter contentsModel 2960/2996 RAS Ultra Red version shown Model 2960/2996 Remote Access Server overviewWAN Hardware overviewModems SignalingPower system TemperaturePhysical dimensions Management servicesSecurity Model 2960/2996 front panel LEDs LED displayApprovals Software overview Software overviewHardware installation RAS chassis installation IntroductionUnpacking the Model 2960/2996 RAS Cable installation Installing the power cablesAttaching the cable retainer clip Grounding the Model 2960/2996 Power cable retainer clipModel 2960/2996 network and configuration ports Connecting the Ethernet portsConnecting to the T1/E1/PRI WAN ports Connecting the EIA-561 RS-232 configuration portT1/E1/PRI RJ-48C pinout diagram Completing the hardware installationConfiguring the RAS for operation Preparing the RAS for configuration Configuration prerequisitesConfigure the COM port settings as shown in figure COM properties Login window Opening the RAS Web Administration Pages Configuring the RAS with a Web browserHome page window panes Home page overviewImmediate Actions buttons No Validation Configuring simple authenticationStatic User Authentication Configuration windowDial-in main window Configuring dial-in user informationModify Dial-In window, Login section Modify Dial-In window, Domain Name Server section Configuring the default gatewayT1/E1 Link Activity window Configuring line settings and signaling for E1Pinout for loopback to test WAN port Configuring the line settingsSetting the line signaling for an E1/R2 line Setting the line signaling for an E1/PRI Isdn lineMFR Version 2 Modify window Channel assignment Configuring line settings and signaling for T1Setting the line signaling for a robbed-bit T1 line Setting the line signaling for an ISDN/PRI lineSaving your configuration Import/Export main window Completing the installation Configuring the RAS for operation Operation and shutdown De-activating the RAS Activating the RASTroubleshooting and maintenance Symptoms Power Fault analysisEthernet Calibration Periodic maintenanceMaintenance Exporting the current RAS configurationMaintenance Removing the defective RAS Installing the replacement RAS Verifying the hardware installationImporting a saved configuration Configure the COM port settings as shown in figure Press Return to display the login window see figure Actions Completing the installation Contacting Patton for assistance Returns for credit Warranty coverageOut-of-warranty service Contact informationReturn for credit policy RMA numbersShipping instructions