TP-Link TD-8816 Appendix D Technical Support Technical Support, ADSL2+ Modem Router User Guide

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Appendix D: Technical Support

TD-8816

ADSL2+ Modem Router User Guide

Appendix D: Technical Support

Technical Support

For more troubleshooting help, go to: www.tp-link.com/support/faq

To download the latest Firmware, Driver, Utility and User Guide, go to: www.tp-link.com/support/download

For all other technical support, please contact us by using the following details:

Global

Singapore

Tel: +86 755 2650 4400

Tel: +65 6284 0493

Fee: Depending on rate of different carriers, IDD. Fee: Depending on rate of different carriers.

E-mail: support@tp-link.com

E-mail: support.sg@tp-link.com

Service time: 24hrs, 7 days a week

Service time: 24hrs, 7 days a week

USA/Canada

UK

Toll Free: +1 866 225 8139

Tel: +44 (0) 845 147 0017

E-mail: support.usa@tp-link.com

Fee: Landline: 1p-10.5p/min, depending on the time

Service time: 24hrs, 7 days a week

of day. Mobile: 15p-40p/min, depending on your

Turkey

mobile network.

E-mail: support.uk@tp-link.com

Tel: 0850 7244 488 (Turkish Service)

Service time: 24hrs, 7 days a week

Fee: Depending on rate of different carriers.

E-mail: support.tr@tp-link.com

Italy

Service time: 09:00 to 21:00, 7 days a week

Tel: +39 023 051 9020

Ukraine

Fee: Depending on rate of different carriers.

E-mail: support.it@tp-link.com

Tel: 0800 505 508

Fee: Free for Landline; Mobile: Depending on Service time: Monday to Friday, 09:00 to 13:00;

rate of different carriers

14:00 to 18:00

E-mail: support.ua@tp-link.com

Malaysia

Service time: Monday to Friday, 10:00 to 22:00

Toll Free: 1300 88 875 465

Brazil

Email: support.my@tp-link.com

Service time: 24hrs, 7 days a week

Toll Free: 0800 608 9799 (Portuguese Service)

E-mail: suporte.br@tp-link.com

Poland

Service time: Monday to Friday, 09:00 to 20:00; Tel: +48 (0) 801 080 618

Saturday, 09:00 to 15:00

+48 223 606 363 (if calls from mobile phone)

Indonesia

Fee: Depending on rate of different carriers.

E-mail: support.pl@tp-link.com

Tel: (+62) 021 6386 1936

Service time: Monday to Friday, 09:00 to 17:00.

Fee: Depending on rate of different carriers.

GMT+1 or GMT+2 (DST)

E-mail: support.id@tp-link.com

Service time: Monday to Friday, 09:00 to 18:00

France

*Except public holidays

Tel: 0820 800 860 (French service)

Australia/New Zealand

Fee: 0.118 EUR/min from France

Email: support.fr@tp-link.com

Tel: NZ 0800 87 5465 (Toll Free)

Service time: Monday to Friday, 09:00 to 18:00

AU 1300 87 5465 (Depending on 1300 policy.)

E-mail: support.au@tp-link.com (Australia)

*Except French Bank holidays

support.nz@tp-link.com (New Zealand)

Switzerland

Service time: 24hrs, 7 days a week

Tel: +41 (0) 848 800 998 (German Service)

Germany/Austria

Fee: 4-8 Rp/min, depending on rate of different

time.

Tel: +49 1805 875 465 (German Service)

E-mail: support.ch@tp-link.com

+49 1805 TPLINK

Service time: Monday to Friday, 09:00 to 12:30 and

+43 820 820 360

13:30 to 17:30. GMT+1 or GMT+2 (DST)

Fee: Landline from Germany: 0.14EUR/min.

Landline from Austria: 0.20EUR/min.

Russian Federation

E-mail: support.de@tp-link.com

Tel: 8 (499) 754 5560 (Moscow NO.)

Service time: Monday to Friday, 09:00 to 12:30

8 (800) 250 5560 (Toll-free within RF)

and 13:30 to 17:30. GMT+1 or GMT+2 (DST in

E-mail: support.ru@tp-link.com

Germany)

Service time: From 9:00 to 21:00 (Moscow time)

*Except bank holidays in Hesse

*Except weekends and holidays in RF

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Contents Rev3.1.0 1910010870 TD-8816 ADSL2+ Modem RouterCOPYRIGHT & TRADEMARKS CE Mark Warning FCC STATEMENTSafety Information EN EN EN 61000-3-22006+A12009+A22009 EN DECLARATION OF CONFORMITYEN 60950-12006+A11：2009+A12010+A122011 The product carries the CE MarkPackage Contents CONTENTSHardware Installation Chapter 3. Quick Installation GuideAppendix B Configuring the PC AppendixA SpecificationsAppendix C Troubleshooting Appendix D Technical SupportTD-8816 Package ContentsADSL2+ Modem Router User Guide  NoteChapter 1. Introduction 1.2 Main Features1.1 Product Overview ADSL1.3 Conventions 2.1 The Front Panel Chapter 2. Hardware InstallationLED Explanation Name2.2 The Back Panel 2.3 Installation Environment2.4 Connecting the Router Step 4 Turn on the TD-8816 and power on the computers and LAN devices 3.1 TCP/IP Configuration Chapter 3. Quick Installation Guide2 Is the TCP/IP configuration for your PC correct? 3.2 Login1 Is the connection between your PC and the modem router correct? 192.168.1.1Click the NEXT button Step 5 Click NEXT to finish the Quick Start 4.1 Status Chapter 4. Software Configuration4.1.1 Device Info 4.1.2 System Log 4.1.3 Statistics Statistics Table  Select Ethernet, and you will see the statistics table as below Select ADSL, and you will see the statistics table as below 4.2 Quick Start 4.3 Interface Setup4.3.1 Internet ∙ Virtual Circuit Select the VC number you want to setup, PVC0~PVC7 4.3.1.1. IPv4 ∙ VCI Identifies the virtual channel endpoints in an ATM network. The valid range is from 32 to 65535 1 to 31 is reserved for well-known protocols. Please input the value provided by your ISP1. Dynamic IP Address 2. Static IP Address  TCP MTU Option Enter the TCP MTU as your desire. The default value is3. PPPoA/PPPoE  NoteADSL2+ Modem Router User Guide 4.3.1.2. IPv6 4. Bridge ModeADSL2+ Modem Router User Guide Each IP address entered in the fields must be in the appropriate IPv6 form, which is eight IP octets separated by a colon xxxxxxxx. The modem router will not accept the IP address if it is not in this format ADSL2+ Modem Router User Guide 4.3.1.3. IPv4/IPv6 4.3.2 LAN Router Local IP These are the IP settings of the LAN interface for the device. These settings may be referred to as Private settings. You may change the LAN IP address if needed. The LAN IP address is private to your internal network and cannot be seen on the Internet ∙ IGMP Snoop Enable the IGMP Snoop function if you need If you select Disabled, the DHCP function will not take effect 4.4.1 Firewall 4.4 Advanced Setup4.4.2 Routing 4.4.3 NAT 4.4.3.2. Virtual Server 4.4.3.1. DMZTo add a virtual server entry Other configurations for the entries as shown in Figure4.4.3.3. IP Address Mapping Click the BACK button to return to the previous screenTo add a mapping rule 4.4.4 QoS QoS Select this option to Activate/Deactivate the QoS ADSL2+ Modem Router User Guide 5. Define VLAN Group 4.4.5 VLAN6. Assign VLAN PVID for each Interface  VLAN ID This indicates the VLAN group4.4.6 ADSL 4.5 Access Management4.5.1 ACL 4.5.2.1. IP Filter 4.5.2 Filter Interface Select the interface for the entry To add an IP Address filtering entry  Rule Type For IP Filter, please select IP here4.5.2.2. MAC Filter To add a MAC Address filtering entry 4.5.2.3. Application Filter 4.5.2.4. URL Filter  Application Filter Activate or deactivate the functionTo add a URL filter entry 4.5.3 SNMP4.5.4 UPnP 4.5.6 CWMP 4.5.5 DDNS4.6.1 Administration 4.6 Maintenance1. NTP Server automatically 4.6.2 Time Zone2. PC’s Clock 4.6.3 Firmware3. Manually To back up the Router’s current settings 4 The modem router will reboot after the upgrading has been finishedTo restore the modem router’s settings 4.6.4 SysRestart4.7 Help 4.6.5 DiagnosticsADSL2+ Modem Router User Guide General AppendixA SpecificationsPhysical and Environment 1. Configure TCP/IP component Appendix B Configuring the PCFigure B-1  Setting IP address automatically Now you have two ways to configure the TCP/IP protocol belowFigure B-2 shown in the Figure belowFigure B-3  Setting IP address manuallyFigure B-4 Now Click OK to keep your settingsT2. What can I do if I don’t know or forgot my password? Appendix C TroubleshootingFor Mac OS b Go to “System Preferences - Network”Click Internet Options Select Never dial a connection b Click “View network status and tasks Change adapter settings” Note T4. What can I do if I cannot access the Internet?Appendix D Technical Support Technical Support
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