ZyXEL Communications 100IH Problems with the LAN Interface, Problems for Remote User to Dial-in

Prestige 100 and 100IH ISDN Router and Router/Hub

11.3 Problems with the LAN Interface

Table 11-3 Troubleshooting the LAN Interface

Problem Corrective Action

Can’t ping any station on the LAN

Check the Ethernet LEDs on the front panel. The LED should be on for a port that has a station connected. If it is off, check the cables between your Prestige and the station.

Verify that the IP address and the subnet mask are consistent between the Prestige and the workstations.

11.4 Problems Connecting to a Remote Node or ISP

Table 11-4 Troubleshooting a Connection to a Remote Node or ISP

Problem	Corrective Action
Can’t connect to a remote node or	Check Menu 24.1 to verify the line status. If it indicates [down], then
ISP	refer to the section on the line problems.
	In Menu 24.4.5, do a manual call to that remote node. Observe the
	messages and take appropriate actions.

11.5 Problems for Remote User to Dial-in

	Table 11-5 Troubleshooting for Remote Users to Dial-in
Problem		Corrective Action
A remote user cannot dial-in		First verify that you have configured the authentication parameters in
		Menu 13. These would be CLID Authen and Recv. Authen.
		In Menu 14, verify the user name and password for the remote dial-in
		user.
		If the remote dial-in user is negotiating IP, verify that the IP address
		is supplied correctly in Menu 13. Check that either the remote dial-in
		user is supplying a valid IP address, or that the Prestige is assigning
		a valid address from the IP pool.
		If the remote dial-in user is negotiating IPX, verify that the IPX
		network number is valid from the IPX pool (if it is being used).

Troubleshooting 11-3