Linksys EFG120 manual Appendix a Troubleshooting

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EtherFast Network Attached Storage (120GB with PrintServer)

Appendix A: Troubleshooting

This appendix provides solutions to problems that may occur during the installation and operation of the Network Attached Storage. Read the description below to solve your problems. If you can't find an answer here, check the Linksys website at www.linksys.com.

1.The Network Attached Storage’s Utility cannot detect the Network Attached Storage. Go through this checklist until your problem is solved:

•Check that the Network Attached Storage is properly installed, the LAN connections are secure, and the Network Attached Storage is powered ON.

•If you are using a router, make sure that your PC and the Network Attached Storage are on the same network segment.

•Make sure that your PC has the TCP/IP network protocol installed. (See “Appendix D: Windows Help” for more information.)

2.The Network Attached Storage is configured, but I can’t find it in Network Neighborhood. Go through this checklist until your problem is solved:

•Go to the Find function in the Start menu. Choose Computer, and then enter the Network Attached Storage’s name. In Windows 2000, go to Files and Folders and use the “Search for a Computer” option.

•If this doesn’t work, choose the Network option of the Control Panel to check that the TCP/IP protocol is installed. If it isn’t installed, use Add -> Protocol -> Microsoft -> TCP/IP to install it. In Windows 2000, click Install, not Add. In Windows NT, click the Protocols tab, and then Add.

•Check the network bindings. First, make sure that the TCP/IP protocol is bound to your network adapter or card (NIC). Then, select your network card in the Control Panel, click Properties, and choose the Bindings tab. If TCP/IP is not bound (checked), check it.

•Make sure that the TCP/IP -> network card entry is bound to the Client for Microsoft Networks service. Select the TCP/IP entry for your network adapter or card, click Properties, and then choose the Bindings tab. If Client for Microsoft Networks is not bound (checked), check it.

•If you don’t have a router, make sure that your IP Address is compatible with the Network Attached Storage’s IP Address. This means it needs to be in the same address range (e.g. 192.168.1.3 to 192.168.1.254) and using the same Subnet Mask (e.g. 255.255.255.0).

•If you do have a router, check that your Gateway IP Address is set correctly. Ask your LAN administrator for the correct value.

•If you have changed the name of the Network Attached Storage, change the name back to the default name.

Appendix A: Troubleshooting

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Contents Network Attached Storage How to Use this Guide Copyright and TrademarksTable of Contents EtherFast Network Attached Storage 120GB with PrintServer List of Figures Back Panel25 Copy Files Screen Figure B-4 Insert Screw through Left Side of Tray Introduction WelcomeWhat’s in this User Guide? EtherFast Network Attached Storage 120GB with PrintServer Before removing the power adapter Getting to Know the Network Attached StorageLAN Beeper Codes Minutes after the first beepConnecting the Network Attached Storage Connect the Ethernet Network CableOverview Setting Up the Network Attached StorageSetup Wizard IP Settings Screen Time and Date Settings Screen Review Settings Screen Installation of BrightStor ARCserve Backup for Windows 12 BrightStor ARCserve Backup Welcome Screen14 Customer Information Screen 16 Select Install Type Screen 17 Select Products Screen 19 Set Password Screen 21 Product List Screen 23 Licensing Information Screen 26 Install Summary Screen 27 Registration Screen 32 Purchase Software Screen GigaDrive Status Configuring the Network Attached StorageAccess to the Web-based Utility Home Tab Disk 1 Public Data or Disk 2 Public Data Home Tab User Log in Private DataLAN Settings IP AddressDhcp Server DNS ServerLocation System InformationIdentification Options Secure IP AddressAdministration Tab Users Users InformationExisting Users PropertiesSystem Administration Tab StatusUser Membership Mail Alerts PrinterDisk Administration Tab Advanced Groups Group InformationNew Group Existing GroupsExisting Shares Administration Tab Advanced SharesShares Information Administration Tab Advanced Backup Backup SettingsData Backup Config BackupAdministration Tab Advanced Disk Disk SettingsFormat Disk Self-test S.M.A.R.TDefrag StandbyAdministration Tab Advanced Upgrade Administration Tab Advanced SetupUpgrade Settings User Guide TabAppendix a Troubleshooting Print job does not print and no error message is displayed Appendix B Installing a Second Hard Drive Figure B-2 Attach Power CableFigure B-4 Insert Screw through Left Side Tray Figure B-6 Access the Web-based Utility Figure B-7 Format Disk Appendix C Setting Up the Built-in PrintServer Figure C-1 Click Start ButtonFigure C-4 Welcome to the Add Printer Wizard Screen Figure C-5 Local or Network Printer Screen Figure C-8 Select Your Printer Figure C-10 Change Printer Properties Network Neighborhood/My Network Places Appendix D Windows HelpShared Resources Appendix E Glossary EtherFast Network Attached Storage 120GB with PrintServer Appendix F Specifications 10/100/1000 Mbps RJ-45, 1 DB-25 Parallel PortAppendix G Warranty Information Limited WarrantyAppendix H Regulatory Information FCC StatementInformation section in this Guide Appendix I Contact InformationNeed to contact Linksys?
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