Onkyo PR-SC5508 Updating the Firmware via USB, Troubleshooting, Errors during update via network

Troubleshooting

Case1:

If “No Update” is displayed on the front display of the AV controller, the firmware has already been updated. You do not need to do anything further.

Case2:

If an error occurs, “Error!! *-** No media” is displayed on the front display of the AV controller. (Alpha-numeric characters on the front display are denoted by asterisks.) See the following table and take appropriate action.

■Errors during update via network

Error Code	Description
*-10,*-20	Ethernet cable is not detected. Connect the
	cable properly.
*-11,*-13,*-21,	Internet connection error.
*-28	Check the following items:
	• Make sure IP address, subnet mask, gateway
	address, and DNS server are configured prop-
	erly.
	• Make sure the router is turned on.
	• Make sure the AV controller and the router
	are connected with Ethernet cable.
	• Make sure the setup configuration of the
	router is set properly. See the instruction
	manual of the router.
	• If your network allows only one client con-
	nection and there is any other device already
	connected, the AV controller cannot access
	the network. Consult your Internet Service
	Provider (ISP).
	• If your modem does not function as a router,
	you will need a router. Depending on your
	network, you may need to configure the
	proxy server if needed. See the document
	provided by your ISP. If you still cannot
	access the Internet, DNS or proxy server may
	be temporarily down. Contact your ISP.
Others	Retry the update procedure from the begin-
	ning. If the error persists, please contact
	Onkyo Support (➔ 106) and provide the error
	code.

Case3:

If you do not have a wired connection to the network, please contact Onkyo Support (➔ 106).

Case4:

If an error occurs during updating process, disconnect then reconnect the power cord and try again.

Case5:

If an error has occurred due to wrong selection of input sources, turn off and on the AV controller. Then retry the update.

Updating the Firmware via USB

The AV controller allows you to update firmware using a USB storage device.

*In this procedure, on-screen display may vary depending on the model.

Note

•Make sure your AV controller and TV are turned on.

•Never unplug or turn off the AV controller during updating pro- cess.

•Never plug or unplug an HDMI cable and a USB device during updating process.

•Never unplug the USB mass storage device and the power cord during updating process.

•Do not access the AV controller from PC during updating pro- cess.

•It will take about 60 minutes to update the firmware.

•The AV controller will retain all your settings after update is fin- ished.

Before you start

•Check “HDMI Control(RIHD)” setting (➔ 61). The update may not be successful if this setting is on.

•Turn off the controller device connected via RS232C and via Ethernet network.

•Turn off Zone 2 and Zone 3.

•Stop playback of content from Internet radio, iPod, USB or servers, etc.

■How to turn off RIHD

1	In the Main menu select “Hardware Setup”.
2	Select “HDMI”.
3	Set “HDMI Control(RIHD)” to “Off”.
Update procedure
1	Connect a USB storage device to your PC. If
	there is any data in the USB storage device,
	remove it.
2	Download the firmware file from the Onkyo
	web site. The file name is as follows:
	ONKAVR0001_*******.zip
	Unzip the downloaded file. The following three
	files are created:
	ONKAVR0001_*******.of1
	ONKAVR0001_*******.of2
	ONKAVR0001_*******.of3
3	Copy the extracted files to the USB storage
	device. Be careful not to copy the zip file.
4	Remove the USB storage device from your PC

and connect it to the USB port on the AV con- troller.

When the AV controller has two USB ports, you can use either one.

En

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