Technicolor - Thomson TCW710 General Troubleshooting, All of the lights are flashing in sequence

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General Troubleshooting

You can correct most problems you have with your product by consulting the troubleshooting list that follows.

I can’t access the internet.

zCheck all of the connections to your Cable Modem.

zYour Ethernet card or USB port may not be working. Check each product’s documentation for more information.

zThe Network Properties of your operating system may not be installed correctly or the settings may be incorrect. Check with your ISP or cable company.

All of the lights are flashing in sequence.

zThis means the Cable Modem is automatically updating its system software. Please wait for the lights to stop flashing. The updating process typically lasts less than one minute.

zDo not remove the power supply or reset the Cable Modem during this process.

I can’t get the modem to establish an Ethernet connection.

zEven new computers don’t always have Ethernet capabilities – be sure to verify that your computer has a properly installed Ethernet card and the driver software to support it.

zCheck to see that you are using the right type of Ethernet cable.

The modem won’t register a cable connection (CABLE LINK light not on continuously).

zIf the modem is in Initialization Mode, the INTERNET light will be flashing. Call your Cable company if it has not completed this 5-step process within 30 minutes, and note which step it is getting stuck on. (See page 24 for details.)

zThe modem should work with a standard RG-6 coaxial cable, but if you’re using a cable other than one your Cable company recommends, or if the terminal connections are

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Contents TCW710 EURO-DOCSIS/DOCSIS compliant Operating Information Product InformationImportant Information Table of Contents Table of Contents Table of Contents Viii Connections and Setup Introduction Wireless Cable Gateway FeaturesWhat’s on the CD-ROM Computer RequirementsWhat the Wireless Cable Gateway Does What the Wireless Cable Gateway Needs to Do Its JobImportant Information Contact Your Local Cable CompanyPlease verify the following with the cable company System Overview Understanding the Wireless Cable Gateway Connect Your PC Installing a PC Network Card Your PC Installing a TCP/IP Stack Connections and Setup Your PC Configuring Dhcp on a TCP/IP Stack on a PC Configuring Windows Me PCs Configuring Windows 2000 PCs Configuring Windows XP PCsConnecting Your Devices Activating the Wireless Cable Gateway InitializationMandatory User Configuration Connections and Setup Your connection to the network to be rejected Overview Front Panel Press Button Rear Panel Communications Type of CommunicationCable Modem CM Section Networking Section Cable Modem CM Mode Three Networking ModesNetworking Residential Gateway RG Mode Networking CableHome CH Mode USB MAC Address MAC and IP Addresses Summary Advanced Configuration Advanced User ConfigurationAdvanced Configuration Status Web Page Group Software Web Connection Web Password Web Diagnostics Web Network Web Page Group WAN Web LAN and Computers Web Pages Advanced Configuration Advanced Web Page Group Options Web IP Filtering Web MAC Filtering Web Port Filtering Web Forwarding Web Port Triggers Web Advanced Configuration DMZ Host Web Routing Information Protocol Setup Web Advanced Configuration Advanced Configuration Time of Day Access Filter Web Local Log and Remote Log Web Pages Advanced Configuration Performance Wireless Web Pages GroupAuthentication Privacy 802.11b/g Basic WebBasic Settings Definitions 802.11b/g Privacy Web Privacy Settings Definitions WPA WPA-PSK 802.11b/g Advanced Web Advanced Settings Definitions 802.11b/g Access Control Web Advanced Configuration Bridging Web Frequently Asked Questions Additional InformationAdditional Information Can’t get the modem to establish an Ethernet connection General TroubleshootingAll of the lights are flashing in sequence Don’t hear a dial tone when I use a telephone Computing Device Accessory Additional Information Service Information Glossary Page Thomson Inc