Technicolor - Thomson TCW710 manual Don’t hear a dial tone when I use a telephone

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Chapter 4: Additional Information

loose, it may not work. Check with your Cable company to determine whether you’re using the correct cable.

zIf you subscribe to video service over cable, the cable signal may not be reaching the modem. Confirm that good quality cable television pictures are available to the coaxial connector you are using by connecting a television to it. If your cable outlet is “dead”, call your Cable company.

zVerify that the Cable Modem service is EURO-DOCSIS/DOCSIS-compliant and CableHome 1.1 compliant cable residential gateway by calling your cable provider.

I don’t hear a dial tone when I use a telephone.

zTelephone service is not activated. If the rightmost light on the Cable Modem stays on while others flash, check with your TSP or cable company.

zIf the Cable Modem is connected to existing house telephone wiring, make sure that another telephone service is not connected. The other service can normally be disconnected at the Network Interface Device located on the outside of the house.

zIf using the second line on a two-line telephone, use a 2-line to 1-line adapter cable.

For more Usage and Troubleshooting Tips use the web site links provided on the CD-ROM:

http://www.cable-modem.rca.com/help

Illustrations contained in this document are for representation only.

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Contents TCW710 EURO-DOCSIS/DOCSIS compliant Product Information Operating InformationImportant Information Table of Contents Table of Contents Table of Contents Viii Introduction Wireless Cable Gateway Features Connections and SetupComputer Requirements What’s on the CD-ROMWhat the Wireless Cable Gateway Needs to Do Its Job What the Wireless Cable Gateway DoesContact Your Local Cable Company Please verify the following with the cable companyImportant Information System Overview Understanding the Wireless Cable Gateway Connect Your PC Installing a PC Network Card Your PC Installing a TCP/IP Stack Connections and Setup Your PC Configuring Dhcp on a TCP/IP Stack on a PC Configuring Windows Me PCs Configuring Windows XP PCs Configuring Windows 2000 PCsActivating the Wireless Cable Gateway Initialization Connecting Your DevicesMandatory User Configuration Connections and Setup Your connection to the network to be rejected Overview Front Panel Press Button Rear Panel Type of Communication CommunicationsCable Modem CM Section Networking Section Three Networking Modes Cable Modem CM ModeNetworking Residential Gateway RG Mode Networking CableHome CH Mode USB MAC Address MAC and IP Addresses Summary Advanced User Configuration Advanced ConfigurationAdvanced Configuration Status Web Page Group Software Web Connection Web Password Web Diagnostics Web Network Web Page Group WAN Web LAN and Computers Web Pages Advanced Configuration Advanced Web Page Group Options Web IP Filtering Web MAC Filtering Web Port Filtering Web Forwarding Web Port Triggers Web Advanced Configuration DMZ Host Web Routing Information Protocol Setup Web Advanced Configuration Advanced Configuration Time of Day Access Filter Web Local Log and Remote Log Web Pages Advanced Configuration Wireless Web Pages Group AuthenticationPerformance 802.11b/g Basic Web PrivacyBasic Settings Definitions 802.11b/g Privacy Web Privacy Settings Definitions WPA WPA-PSK 802.11b/g Advanced Web Advanced Settings Definitions 802.11b/g Access Control Web Advanced Configuration Bridging Web Additional Information Frequently Asked QuestionsAdditional Information General Troubleshooting All of the lights are flashing in sequenceCan’t get the modem to establish an Ethernet connection Don’t hear a dial tone when I use a telephone Computing Device Accessory Additional Information Service Information Glossary Page Thomson Inc