Visioneer 9420 manual Troubleshooting, Problem The scanner won’t scan. What’s wrong?

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TROUBLESHOOTING 93

Maintenance

This chapter contains information on troubleshooting, cleaning, uninstalling, and scanner speciﬁcations.

TROUBLESHOOTING

In addition to the troubleshooting information contained in this section, please see the Readme ﬁle in the PaperPort directory on your computer’s hard drive. The Readme ﬁle contains additional information that may help you diagnose problems with the scanner.

If you try all the troubleshooting procedures described in this section and in the Readme ﬁle, and the scanner still has problems, you may have a malfunctioning scanner. Please see the technical support card that you received with your scanner for technical assistance telephone numbers. Also visit our Web site at www.visioneer.com for additional technical information.

Problem: The scanner won’t scan. What’s wrong?

Check for one of these possible problems:

•Is a cable loose or not plugged in securely? Inspect all cable connections. Make sure all the cables are plugged in securely.

•Is the scanner’s status light on? If the light is not on, plug the power supply into another electrical outlet.

•Is the scanner’s locking tab in the locked position? Slide the locking tab to the unlocked position. If you tried to scan with the scanner locked, you must restart your computer after unlocking the scanner.

•Did you restart the computer after installing the software? If you didn’t restart the computer, it may not have loaded all of the software ﬁles. Try restarting your computer.

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Contents Visioneer OneTouch 9420 USB Scanner User’s Guide P Y R I G H T I N F O R M a T I O N B L E O F C O N T E N T S Adjusting the Image on the Advanced Interface WHAT’S in the BOX WelcomeVisioneer Onetouch 9420 USB Scanner Visioneer ONE Touch 9420 USB Scanner An IBM-compatible PC with What YOU NeedVGA or Svga Monitor Documentation To install the software Install the SoftwareInstall the Software Click Next on the OneTouch 4.0 Welcome window Now click Install Scanner DriverTEP 1 Install the Software To connect the scanner to a USB 1.1 or USB 2.0 port Connect the ScannerConnect the Scanner Status light Connect the Scanner To check the status of the scanner Check OUT Your ScannerIf the Scanner is not Properly Connected To register your scanner Register Your ScannerRegID To scan by pressing a OneTouch button on the scanner Scan Paper Documents with the Scanner ButtonsScan Paper Documents with the Scanner Buttons About the Onetouch Buttons Button Function Preconﬁgured SettingsTo scan from the button panel on the screen Scanning from the Button Panel on the ScreenScanning from the Paperport Software To scan an item from PaperPort Scan pane Choose Visioneer 9420 from here Scanning from the Basic Interface Click Scan when PaperPort desktop Format Scanning Part of AN Image Scanning from the Advanced Interface Visioneer Onetouch 9420 USB Scanner USER’S Guide You can also refer to the PaperPort Getting Started Guide To prepare to scan a 35mm slide or negative Scanning 35MM Slides and NegativesCalibration slot To scan a 35mm slide or negative Scan Negative Using-for a 35mm negative Visioneer Onetouch 9420 USB Scanner USER’S Guide When YOU’RE Finished Scanning Transparencies To select settings Scanning from the Paper Port Software This icon indicates PaperPort format On the Paperport Desktop To scan an item Scanning with the Windows Image AcquisitionScanning from the Paper Port Software To select the scanner settings before you scan Scanning from the Paper Port Software To open the OneTouch Properties window Configuring the Onetouch ButtonsConfiguring the Onetouch Buttons About the Onetouch Properties Window Color Black and White Grayscale Configure Selecting NEW Settings for a Button To select new settings for the Scanner Button Setting Destination Application Properties Paperport Properties Text Documents Properties Configuring the Onetouch Buttons Image Documents Properties Configuring the Onetouch Buttons Storage Properties Email Properties Visioneer Onetouch 9420 USB Scanner USER’S Guide Selecting File Format Options Visioneer Onetouch 9420 USB Scanner USER’S Guide To select a ﬁle type for the text format To select OCR Options To select options Selecting Options for a ButtonVisioneer Onetouch 9420 USB Scanner USER’S Guide Configuring the Onetouch Buttons To create a new conﬁguration Creating a NEW Scan ConfigurationConfiguring the Onetouch Buttons Click to toggle between inches and millimeters Original Image Visioneer Onetouch 9420 USB Scanner USER’S Guide Device Settings TAB To edit or delete a scan conﬁguration Editing or Deleting Scan ConfigurationsTo conﬁgure before scanning Configuring Before ScanningScanning with Event Forwarding To scan and burn to a CD Scan and Burn to a CDVisioneer Onetouch 9420 USB Scanner USER’S Guide Transferring Scanned Documents to Storage Checking the Hardware Hardware icon Visioneer Onetouch 9420 USB Scanner USER’S Guide To adjust a setting Adjusting the Image on the Advanced InterfaceAdjusting the Resolution To adjust the resolution Adjusting the Brightness and Contrast Adjusting GAMMA, SATURATION, and Color HUE To adjust the brightness and contrastAdjusting Input Size To manually set the image size To set the ruler units To create a new proﬁle Creating a NEW Advanced Interface ProfileTo delete a proﬁle you created To change a proﬁle you createdProblem The scanner won’t scan. What’s wrong? TroubleshootingProblem How do I uninstall PaperPort? Cleaning the Scanner GlassUninstalling the Visioneer Onetouch Software HOW to Uninstall Your ScannerUninstalling the Paperport Software Visioneer 9420 USB Scanner Specifications Visioneer Onetouch 9420 USB Scanner USER’S Guide D E Index Index Index