TROUBLESHOOTING GUIDE | 8 |
We have carefully tested and have found no problems in the supplied
8.1 LED IS NOT LIT
Cause 1: Card cage is not plugged in.
Solution: Plug card cage in. If the LED lights, the problem is solved. If the LED is still not ON, see Cause 2.
Cause 2: Card is not plugged in all the way.
Solution: Push the card in all the way. If the LED is still not ON, see Cause 3.
Cause 3: Card cage slot has a problem.
Solution 1: Test the card in other slots of the card cage. If the slot was damaged, the card may work in other slots. If other slots work and the LED lights, the problem is the card cage slot. The card cage may require service. Call ALTINEX at (714)
Solution 2: Take any other known good card with an LED and verify that the slot used is good by seeing if the other card’s LED lights in that slot. If it lights, then the original card may be the source of the problem. Call ALTINEX at (714)
8.2 NO DISPLAY
Cause 1: The source has a problem.
Solution: Check the source and make sure that there is a signal present and all source connections are correct. If the source is working and there is still no display, see Cause 2.
Cause 2: The card output is not selected.
Solution: Select the card output. See
Cause 3: Cable connections are incorrect.
Solution: Make sure that cables are properly connected. Also, make sure that the continuity and wiring are good. If there is still no display present, see Cause 4.
Cause 4: The display has a problem.
Solution: Make sure the display has power and is turned ON. If there is still no display, please call Altinex at
ALTINEX POLICY | 9 |
9.1 LIMITED WARRANTY/RETURN POLICY
Please see the Altinex website at www.altinex.com for details on warranty and return policy.
9.2 CONTACT INFORMATION
ALTINEX, INC
592 Apollo street
Brea, CA 92821 USA
TEL: 714
TOLL FREE:
WEB: www.altinex.com
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