ADIC Scalar Series manual Installation Problems, Library and Drive Operational Problems

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Installation Problems

Installation Problems

Usually, problems encountered during the installation of your Scalar Library are caused by improper SCSI bus configuration, application software configuration errors or by an OS that has not been correctly configured. If the application software that you are attempting to use is not communicating with your library after installation, check the following:

✔SCSI IDs

Make sure that the IDs you selected for the library robotics and tape drives are not the same as the ID used by any other SCSI device on that bus, including the host SCSI adapter card.

✔SCSI Cabling

Verify that all SCSI cables are securely connected at both ends and that the bail locks are secured. Also, check the length and integrity of your SCSI cabling. The total length of all cables connected to a SCSI II bus must not exceed 9.85 feet (3.0 meters) for single-ended configurations and 82 feet (25 meters) for differential configurations. Try replacing suspected cables with known good cables.

Note

The length of the Scalar Library internal SCSI cables is 3 feet. This length must be included in any calculations of cable length.

✔Termination

Check that all SCSI buses are properly terminated.

✔Compatibility

Ensure that your library and its tape drives are compatible with the SCSI adapter card and application software you plan to use.

Note

For a list of compatible SCSI adapters and application software, call adic’s Customer Assistance Center at (206) 883-HELP (4357).

✔SCSI Adapter Card Installation

Verify that you have installed your SCSI adapter card correctly. Refer to the documentation that came with your card for installation and troubleshooting instructions. Pay particular attention to any steps describing the settings of various jumpers and/or switches on the card. Check that the card is seated fully in your computers I/O connector.

✔Application Software Installation

Refer to the documentation included with your software for instructions on how to verify installation.

Library and Drive Operational Problems

Most problems with the operation of your Scalar Library and/or DLT drives happen when the drives are not cleaned regularly or when you use incorrect data cartridges. If you have been successfully operating the application software and library in the past, but are now experiencing problems reading and writing data, check the following:

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Troubleshooting and Diagnostics

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Contents Scalar Series I n s t a l l a t i o n a n d O p e r a t i n g G u i d eCopyright Notice Copyright adicCopyright Notice Europe Copyright 1995 adic EuropeCanada - Department of Communications EMI/RFI ComplianceUnited States - FCC Shielded CablesDECLARATION OF CONFORMITY according to ENBlank Page Table of Contents What Happens When Door is Opened viiiSafety Warnings RISK OF ELECTRIC SHOCK DO NOT OPENPrecautions The Scalar Series ChapterThis Chapter … The Scalar # Drives FeaturesScalar Series Models # Tape SlotsDifferential SCSI OptionsDLT Drives Maximum Capacity and Sustained Transfer RatesThe Scalar Blank Page Getting Started Requirements Checking the AccessoriesUnpacking and Inspecting Write-Protect Switch Preparing the Library for InstallationPrepare and Install the Data Cartridges Barcode LabelsClose and Lock the Front Door Install Data CartridgesInstall Cleaning Cartridge Optional Figure 4. DLT Cartridge Write-Protect SwitchSetting the SCSI IDs Drive SCSI ID Rotary SwitchesBackup Software Power Off the ComputerConfirm and/or Install the SCSI Host Interface Preparing the Host Computer SystemConnecting the Scalar Library steps you through the final phase of the installation processInstalling SCSI Cables, Jumpers, and Terminators Determining Your SCSI ConfigurationSCSI Configuration 1 - One SCSI Bus The following table provides several examples of SCSI configurationsConfiguration Legend Connecting the ScalarSCSI Configuration 2 - Two SCSI Buses SCSI Configuration 3 - Three SCSI BusesSCSI Configuration 4 - Four SCSI Buses SCSI Configuration 5 - Five SCSI BusesPowering on the System Installing the Backup SoftwareEquipment Description Front of adic Scalar Library when equipped with Mailbox Front Panel Switches and IndicatorsEquipment Description Display Displays and IndicatorsPower LED LOCKED LEDAC Power Rear Panel Switches and ConnectorsDrive SCSI ID Switches Drive SCSI I/O Connectors ConnectorMedia Interchange Shelf Mailbox Off-Line Mode Menus Buzzer Configuration Configuration MenuMENU key Product Sign-On Set SCSI IDOff-Line Time Initialize Map Slots Initialize Scan BarcodesDiagnostics Menu Barcode ScannerWrite Flash Memory Mode Serial Dnld Flash ModeBlank Page provides details on the media and drive head cleaning cartridge Operation and Maintenancedescribes normal operation features of the Scalar Library explains normal maintenance proceduresGeneral Guidelines Power Up ChecksNormal Operations Opening the Front DoorWhat Happens When Door is Opened Drive Power-on Self-TestResuming Operation Drive State Drive StatusIndicator Displays and Actions The Tape in Use LED turns OFF. The Operate Handle LEDUse the following table to determine each drive’s operating condition Drive Operating Conditionscontinued on next page Operation and Maintenance DLT Media DLT Data CartridgeLoading a Cartridge into Scalar 458 Library Using the Mailbox Scalar 458 onlyOn-Line Mode Unloading a Cartridge from Scalar 458 LibraryLoading a Cartridge into Drive Off-Line ModeDiagnostic Menu Unloading a Cartridge from Drive Moving a Cartridge to/from the Storage Shelves Cleaning Tape Normal MaintenanceCleaning the Drive Head Figure 16. DLT Cleaning TapeCleaning Tape in Mailbox Scalar 458 only or Storage Slot Head Cleaning ProcedureManually Inserting the Cleaning Tape Causes of the Use Cleaning Tape Warning Cleaning the Enclosure Operation and Maintenance Troubleshooting and Diagnostics includes information on error codes and the built-in diagnosticsInstallation Problems Library and Drive Operational ProblemsEnvironmental Considerations Library Error CodesTroubleshooting and Diagnostics When You Call adic Customer Assistance Appendix Diagnostics MenuThis Appendix … Drive Type Diagnostics MenuOperation Log Error CountersEvent Counters Diagnostics MenuFirmware Revision Position Picker at Slot Press ENTER to select the Servo ControllerPosition Picker at Mbox when Mailbox equipped Position Picker at DrvPick From Slot Pick From Mailbox when Mailbox equippedPick From Drive Place In Slot Place In Mailbox when Mailbox equippedPlace In Drive Calibrate X and Y Map SlotsTest Secondary Fan Open Drive Door Close Drive DoorGlossary cartridge 62Glossaryterminator SCSI busslot unload64Glossary Specifications Library Power ConsumptionDrive ReliabilityError Codes Error Codes Error Code ListingScalar Series Error Codes CodeThe jaws do not move at all Error Codes Index 72Index Index73 74Index
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