3Com manual Troubleshooting the NJ220

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Advanced Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Event Alerts

802.1X Settings

Changing Device Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 General Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Identification Settings Hardware Settings

Priority & VLAN Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Port-Based Settings

Other VLAN Settings

Security Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Device Password

802.1X

SNMP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Advanced Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Event Alerts

Port-Based Configuration (Flow Control, AutoMDI(X), Data Rate Control)

Restoring Default Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Finding Computers Connected to IntelliJacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Upgrading the NJ220 Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Viewing Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Viewing and Canceling Scheduled Firmware Upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

TROUBLESHOOTING THE NJ220

Troubleshooting Matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

TECHNICAL SUPPORT

Where To Go For Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Contact Us . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

PRODUCT SPECIFICATIONS

WARRANTY AND REGULATORY INFORMATION

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Contents 3Com IntelliJack Switch NJ220 3Com Corporation Campus DriveMarlborough, MA 01752-3064Contents Troubleshooting the NJ220 Installing the NJ220 Intellijack Using a particular port Following diagram shows the back view of the IntelliJack Before You Begin Component Purpose 3C NumbersInstalling Using a Multi-port Ethernet Power Supply Using an Integrated Switch with Power Over EthernetSupply Using a Single-port Ethernet Power Supply Using the 3Com Local Power SupplyInstalling the NJ220 Intellijack Commercial Building Telecommunications Cabling Standard Installing the NJ220 Intellijack Installing the IntelliJack Installing the NJ220 Intellijack Connecting Devices to IntelliJackChecking the LEDs DescriptionInstalling the NJ220 Intellijack Installing Configuration Managers Installing the Configuration Managers Installing the Local and Central Configuration Managers Installing the Configuration Managers Installing the Local and Central Configuration Managers Installing the Configuration Managers Installing the Web Http//java.sun.com Http//YourServerIPAddress8080/3ComIJNJ/main/index.jsp Installing the Configuration Managers Using Local Configuration Manager Using the Local Configuration Manager Setting Advanced Using the Local Configuration Manager Using Central Configuration Manager Using the Central Configuration Manager Discovering NJ220 Devices on Your Network Using the Central Configuration Manager Viewing Device General Tab Port InformationProduct Information Hardware Settings Viewing Device Properties Using the Central Configuration Manager Statistics Log Snmp Settings Advanced Settings Alert Level Notifying Event Changing Device General Configuration Identification SettingsChanging Device Configuration Priority & Vlan Configuration Port Based SettingsOther Priority & Vlan Settings Using the Central Configuration Manager Password Security Configuration802.1X Using the Central Configuration Manager Changing Device Configuration Snmp Configuration Advanced Configuration Event Alert LevelsPort Based Controls Global Setting Default Value Restoring Default ValuesPriority Option Multiplier Rate limiting option Port Setting Default Value Changing Device Configuration Using the Central Configuration Manager Finding Computers Upgrading the NJ220 Upgrading the NJ220 Firmware Using the Central Configuration Manager Upgrading the NJ220 Firmware Using the Central Configuration Manager Troubleshooting the NJ220 Troubleshooting the NJ220 Your 3COM Products Access Software Country Telephone Number Asia, Pacific Rim Telephone Technical Support and RepairContract requests emeacontract@3com.com US and Canada Telephone Technical Support and RepairNetwork Interface HardwarePerformance Features MIB SupportEnvironment Standards ConformanceRmon Counters FfffffffffffCollisions are not included but are counted in the Excessive Page Product Specifications Regulatory Information Japan Vcci Compliance
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