3Com NJ220 Country Telephone Number, Asia, Pacific Rim Telephone Technical Support and Repair

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When you contact 3Com for assistance, please have the following information ready:

■Product model name, part number, and serial number

■A list of system hardware and software, including revision level

■Diagnostic error messages

■Details about recent configuration changes, if applicable

To send a product directly to 3Com for repair, you must first obtain a return materials authorization number (RMA). Products sent to 3Com without authorization numbers clearly marked on the outside of the package will be returned to the sender unopened, at the sender’s expense. If your product is registered and under warranty, you can obtain an RMA number online at http://eSupport.3com.com/. First-time users must apply for a user name and password.

Telephone numbers are correct at the time of publication. Find a current directory of 3Com resources by region at: http://csoweb4.3com.com/contactus/

Country	Telephone Number	Country	Telephone Number

Asia, Pacific Rim — Telephone Technical Support and Repair
Australia	1800 075 316	Philippines	1800 144 10220 or
Hong Kong	2907 0456		029003078
India	000 800 440 1193	PR of China	800 810 0504
Indonesia	001 803 852 9825	Singapore	800 616 1463
Japan	03 3507 5984	South. Korea	080 698 0880
Malaysia	1800 812 612	Taiwan	00801 444 318
New Zealand	0800 450 454	Thailand	001 800 441 2152

Pakistan Call the U.S. direct by dialing 00 800 01001, then dialing 800 763 6780

Sri Lanka Call the U.S. direct by dialing 02 430 430, then dialing 800 763 6780

Vietnam Call the U.S. direct by dialing 1 201 0288, then dialing 800 763 6780

You can also obtain non-urgent support in this region at this email address apr_technical_support@3com.com Or request a return material authorization number (RMA) by FAX using this number: +61 2 9937 5048, or send an email at this email address: ap_rma_request@3com.com

Europe, Middle East, and Africa — Telephone Technical Support and Repair

From anywhere in these regions not listed below, call: +44 1442 435529

From the following countries, call the appropriate number:

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Contents 3Com IntelliJack Switch NJ220 Campus Drive 3Com CorporationMarlborough, MA 01752-3064Contents Troubleshooting the NJ220 Installing the NJ220 Intellijack Using a particular port Following diagram shows the back view of the IntelliJack Component Purpose 3C Numbers Before You BeginInstalling Using a Multi-port Ethernet Power Supply Using an Integrated Switch with Power Over EthernetSupply Using the 3Com Local Power Supply Using a Single-port Ethernet Power SupplyInstalling the NJ220 Intellijack Commercial Building Telecommunications Cabling Standard Installing the NJ220 Intellijack Installing the IntelliJack Installing the NJ220 Intellijack IntelliJack Connecting Devices toChecking the LEDs DescriptionInstalling the NJ220 Intellijack Installing Configuration Managers Installing the Configuration Managers Installing the Local and Central Configuration Managers Installing the Configuration Managers Installing the Local and Central Configuration Managers Installing the Configuration Managers Installing the Web Http//java.sun.com Http//YourServerIPAddress8080/3ComIJNJ/main/index.jsp Installing the Configuration Managers Using Local Configuration Manager Using the Local Configuration Manager Setting Advanced Using the Local Configuration Manager Using Central Configuration Manager Using the Central Configuration Manager Discovering NJ220 Devices on Your Network Using the Central Configuration Manager Viewing Device Port Information General TabProduct Information Hardware Settings Viewing Device Properties Using the Central Configuration Manager Statistics Log Snmp Settings Advanced Settings Alert Level Notifying Event Changing Device Identification Settings General ConfigurationChanging Device Configuration Port Based Settings Priority & Vlan ConfigurationOther Priority & Vlan Settings Using the Central Configuration Manager Password Security Configuration802.1X Using the Central Configuration Manager Changing Device Configuration Snmp Configuration Event Alert Levels Advanced ConfigurationPort Based Controls Global Setting Default Value Restoring Default ValuesPriority Option Multiplier Rate limiting option Port Setting Default Value Changing Device Configuration Using the Central Configuration Manager Finding Computers Upgrading the NJ220 Upgrading the NJ220 Firmware Using the Central Configuration Manager Upgrading the NJ220 Firmware Using the Central Configuration Manager Troubleshooting the NJ220 Troubleshooting the NJ220 Your 3COM Products Access Software Asia, Pacific Rim Telephone Technical Support and Repair Country Telephone NumberUS and Canada Telephone Technical Support and Repair Contract requests emeacontract@3com.comNetwork Interface HardwarePerformance MIB Support FeaturesEnvironment Standards ConformanceFfffffffffff Rmon CountersCollisions are not included but are counted in the Excessive Page Product Specifications Regulatory Information Japan Vcci Compliance