PowerDsine PD-6006, PD-6012, PD-6024 manual Troubleshooting Guide, Troubleshooting Steps

PD-6006/12/24

3.6.2Troubleshooting Guide

This paragraph provides a symptom and resolution sequence in order to assist in the troubleshooting of minor operating problems. If the steps given do not solve your problem, do not hesitate to call your local dealer for further assistance. Refer to Table 3-1.

Table 3-1: Troubleshooting Steps

Symptom		Corrective Steps
Midspan does not	1.	Verify that a known-good power cord is used.
power up	2. Verify that the voltage at the power inlet is between 100
		and 240 Vac.
	3. Remove and re-apply power to the device and check the
		indicators during power up sequence.
AC indicator lit	Power-on self-test failed: the Midspan detected an internal
orange	fault. In this case, contact your local dealer.
AC and DC	Power-on self-test failed: the Midspan detected an internal
indicators lit orange	fault. In this case, contact your local dealer.
A port indicator is	1. The Midspan did not detect a PD and therefore the port is
not lit and the		not enabled.
corresponding PD	2. Verify that the PD is designed for Power over LAN
does not operate.		operation.
	3. Verify that you are using a standard Category 5/5e/6,
		straight-wired cable, with four pairs.
	4. If an external power splitter is in use, replace it with a
		known-good splitter.
	5. Verify that the PD is connected to the Data & Power port.
	6. Try to reconnect the same PD to a different port on the
		same or into different Midspan. If it works, there is
		probably a faulty port or RJ-45 connection.
The end device	1. Verify that the port indicator on the front panel is
operates, but there		continuously lit.
is no data link.	2. If an external power splitter is in use, replace it with a
		known-good splitter.
	3. Verify that for this link, you are using standard UTP/FTP
		Category 5 straight (non-crossover) cabling, with all four
		pairs. Check that the link is 100 m or less.
	4. Try to re-connect the same end device into a different
		port on the same unit or into different unit – if it works,
		there is probably a faulty port or RJ-45 connection.
Power over LAN Solutions		13	Cat. No.: 06-6800-056