SUPER MICRO Computer X8DTG-DF user manual Technical Support Procedures, Frequently Asked Questions

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Chapter 3: Troubleshooting

3-2 Technical Support Procedures

Before contacting Technical Support, please take the following steps. Also, please note that as a motherboard manufacturer, Supermicro does not sell directly to end- users, so it is best to first check with your distributor or reseller for troubleshooting services. They should know of any possible problem(s) with the specific system configuration that was sold to you.

1.Please go through the ‘Troubleshooting Procedures’ and 'Frequently Asked Question' (FAQ) sections in this chapter or see the FAQs on our web site (http://www.supermicro.com/support/faqs/) before contacting Technical Sup- port.

2.BIOS upgrades can be downloaded from our web site at (http://www. supermicro.com/support/bios/).

3.If you still cannot resolve the problem, include the following information when contacting Supermicro for technical support:

Motherboard model and PCB revision number

BIOS release date/version (this can be seen on the initial display when your system first boots up)

System configuration

An example of a Technical Support form is on our web site at (http://www. supermicro.com/support/contact.cfm).

Distributors: For immediate assistance, please have your account number ready when placing a call to our technical support department. We can be reached by e-mail at support@supermicro.com or by fax at: (408) 503-8000, option 2.

3-3 Frequently Asked Questions

Question: What are the various types of memory that my motherboard can support?

Answer: The X8DTG-DF has 12 240-pin DIMM slots that support up to 96 GB of Registered ECC or up to 24 GB of Unbuffered ECC/Non-ECC DDR3 1333/1066/800 MHz Memory. (With Unbuffered ECC/Non-ECC memory, maximum of 2 GB per DIMM is supported.) See Pages 2-7, 2-8 in Chapter 2 for DIMM Slot Population.

3-3

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Contents USER’S Manual Manual Revision Release Date July 6 About This Motherboard Manual Organization About This ManualConventions Used in the Manual Asia-Pacific Contacting SupermicroHeadquarters EuropeContacting Supermicro Table of Contents Troubleshooting Main Setup BiosOverview Chapter IntroductionX8DTG-DF Motherboard Image X8DTG-DF Motherboard Layout ICH10R BiosX8DTG-DF Quick Reference ICH10R BiosJPW2/JPW3 Connector DescriptionCPU Motherboard FeaturesOther Block Diagram of the 5500 Series Processor Platform Chipset Overview PC Health Monitoring Special FeaturesMain Switch Override Mechanism Acpi FeaturesPower Supply Slow Blinking LED for Suspend-State IndicatorOverview of the Winbond WPCM450 Controller Installation Installation Instructions Motherboard InstallationTools Needed Socket Clip Load Plate Processor and Heatsink InstallationPlastic Cap Socket Keys CPU Keys Load Plate Installing a CPU Heatsink Removing the Heatsink DIMMs Memory InstallationBranch 84 GB Dimm Module Population ConfigurationDimm Population Table Possible System Memory Allocation & AvailabilityTo Install Installing and Removing DIMMsBack Panel Connectors/IO Ports Control Panel Connectors/IO PortsBack Panel USB 0/1 Pin Definitions Back Panel Connector Pin DefinitionsUniversal Serial Bus USB USB USB 2/3NC No Connection LAN1 LAN2 Ipmi dedicated LAN Ethernet PortsLAN Ports Pin Definition Serial Port Pin Definitions COM1 Video ConnectorSerial Ports COM Port VGA PortPin# Definition Ground Button Unit Identifier SwitchesRear UID Switch FP UID Switch & UID LED Rear UID LED UID SwitchFront Control Panel JF1 Header PinsFront Control Panel Pin Definitions Power LEDHDD/FP UID Switch HDD LED/FP UID Switch LEDPin# Definition 11 NIC1 Activity 12 NIC1 Link NIC1 LED IndicatorNIC2 LED Indicator NIC1 LED B. NIC2 LEDUID LED Power Fail LEDOverheat OH/Fan Fail/PWR Fail/UID LED OH/Fan Fail/PWR FailReset Button Pin Definitions JF1 Reset ButtonPower Button Reset Button B. PWR Button12V Connecting CablesPin Main Power Connector Pin Definitions Pin# Definition Pin # PS On GroundFan Headers NMI Button Pin Definitions JF1 NMI HeaderInternal Buzzer NMI Header Internal SpeakerChassis Intrusion Pin Definitions JL1 Sgpio HeadersChassis Intrusion SGPIO0 SBPIO1SMB for Ipmi Pin Definitions PWR I2C SMB ConnectorPWR I2C SMB Ipmb SMBGlan Enable Jumper Settings Jumper SettingsGlan Enable/Disable Glan Port 1/2 EnableCmos Clear Watch Dog Enable/DisableClear Cmos Watch Dog Enable Watch Dog Jumper SettingsVGA Enable/Disable Jumper Settings JPG1 VGA EnableBoth Jumpers Definition Pins Enabled Disabled Juidow -Overwriting JUID-OW -Overwriting Jumper SettingsJuidled Glan LEDs Onboard IndicatorsLED LE1 LE2 Onboard Power LEDBMC Activity LED Indicator LED Settings BMC Activity LEDSerial ATA Pin Definitions Serial ATA ConnectionsSerial ATA Ports SATA1 SATA2 SATA3 SATA4 SATA5 SATA6Page Before Power On Troubleshooting ProceduresNo Power Memory Errors Losing the System’s Setup ConfigurationNo Video Frequently Asked Questions Technical Support ProceduresReturning Merchandise for Service How To Change the Configuration Data Starting Bios Setup UtilityIntroduction Starting the Setup Utility Main SetupSystem Time/System Date Processor Supermicro X8DTG-DFSystem Memory Boot Features Advanced Setup ConfigurationsProcessor and Clock Options Power ConfigurationIntel Eist Technology Hardware Prefetcher Available when supported by the CPUC1E Support Active Processor CoresCPU Bridge Configuration Advanced Chipset ControlMemory Frequency Memory ModeMemory ECC Error Threshold QPI L0s and L1Temperature Rise Hysteresis Temperature Closed Loop OnlyGuardband Temperature Closed Loop Only Inlet TemperatureSouth Bridge Configuration North Bridge ConfigurationIDE/SATA/Floppy Configuration Type LBA/Large ModePIO Mode SATA#2 ConfigurationDMA Mode PCI/PnP Configuration Super IO Device Configuration Remote Access ConfigurationTerminal Type Sredir Memory Display DelayCPU Overheat Alarm Hardware Health ConfigurationCPU 1 Temperature/CPU 2 Temperature CPU Temperature/System TemperatureSystem Fan Monitor Acpi Version Features Acpi Apic SupportACPI Configuration Fan1 ~ Fan 8 ReadingIPMI Configuration General Whea ConfigurationView BMC System Event Log Status Set LAN ConfigurationClear BMC System Event Log Clear BMC System Log Channel NumberMAC Address Configuration IP Address ConfigurationSubnet Mask Configuration Gateway Address Configuration Security SettingsDMI Event Log Change User Password Supervisor PasswordUser Password Change Supervisor PasswordRemovable Drives Boot ConfigurationBoot Device Priority Hard Disk DrivesExit Options How to Recover the Amibios Image -the Main Bios Block Bios RecoveryBoot Sector Recovery from a USB Device Boot Sector Recovery from a Serial Port Serial Flash Boot Sector Recovery from an IDE CD-ROMPage Page X8DTG-DF User’s Manual Error Message Bios Error Beep CodesBeep Code Page Installing the Windows OS for a RAID System Appendix B Installing the Windows OSInstalling the Windows OS for a Non-RAID System Driver/Tool Installation Display Screen Installing Software ProgramsConfiguring Supero Doctor Supero Doctor III Interface Display Screen-II Remote Control