SUPER MICRO Computer H8QM8-2, H8QME-2 user manual Frequently Asked Questions

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Chapter 3: Troubleshooting

3.If you still cannot resolve the problem, include the following information when contacting us for technical support:

Serverboard model and PCB revision number

BIOS release date/version (this can be seen on the initial display when your system first boots up)

System configuration

An example of a Technical Support form is posted on our web site.

4.Distributors: For immediate assistance, please have your account number ready when contacting our technical support department by e-mail.

3-3 Frequently Asked Questions

Question: What type of memory does my serverboard support?

Answer: The H8QM8-2/H8QME-2 supports up to 128 GB DDR2-667/533/400 regis- tered ECC interleaved SDRAM with four CPUs installed. In an 8-way configuration (using the HT slots) the maximum memory support is 128 GB for registered ECC DDR2-667/533/400 (only 64 GB supported in dual-CPU configurations). See Sec- tion 2-4 for details on installing memory.

Question: How do I update my BIOS?

Answer: It is recommended that you not upgrade your BIOS if you are not experi- encing problems with your system. Updated BIOS files are located on our web site. Please check our BIOS warning message and the information on how to update your BIOS on our web site. Also, check the current BIOS revision and make sure it is newer than your current BIOS before downloading.

Select your serverboard model on the web page and download the corresponding BIOS file to your computer. Unzip the BIOS update file, in which you will find the readme.txt (flash instructions), the afudos.exe (BIOS flash utility) and the BIOS image (xxx.rom) files. Copy these files to a bootable floppy disk, insert the disk into drive A and reboot the system. At the DOS prompt after rebooting, enter the command "flash" (without quotation marks) then type in the BIOS file that you want to update with (xxxx.rom).

Question: What's on the CD that came with my serverboard?

Answer: The supplied compact disc has quite a few drivers and programs that will greatly enhance your system. We recommend that you review the CD and install the applications you need. Applications on the CD include chipset drivers for Windows and security and audio drivers.

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Contents Super Manual Revision 1.0d Release Date September 9 Manual Organization About This ManualTable of Contents Table of Contents Troubleshooting BiosAppendices Overview ChecklistAsia-Pacific Contacting SupermicroHeadquarters EuropeH8QM8-2/H8QME-2 Image Super H8QM8-2 Jumpers Description Default Setting Connectors DescriptionH8QM8-2/H8QME-2 Quick Reference CPU Serverboard FeaturesOther NVidia MCP55 Pro/AMD-8132 Chipset HyperTransport Technology Chipset OverviewMCP55 Pro Media and Communications Processor AMD-8132 HyperTransport PCI-X TunnelCPU Overheat/Fan Fail LED and Control Auto-Switching Voltage Regulator for the CPU CorePC Health Monitoring Fan Status Monitor with Firmware/Software Speed ControlPower Configuration Settings Wake-On-Ring Header Jwor Power SupplySuper I/O H8QM8-2/H8QME-2 User’s Manual Unpacking PrecautionsInstallation Procedures Static-Sensitive DevicesCPU Backplates Processor and Heatsink InstallationPage Installing the Heatsink Installing the Heatsink Retention ModulesMounting the Serverboard into a Chassis Installing MemorySide and Top Views of DDR Installation Front Control Panel I/O Port and Control Panel ConnectionsNMI Button Connecting CablesATX Power Connector Processor Power ConnectorOverheat/Fan Fail LED Power LEDUniversal Serial Bus Ports USB0/1 Power Fail LEDReset Button Power ButtonChipset Fan Headers USB HeadersSerial Ports Fan HeadersOverheat LED Power LED/Keylock/SpeakerATX PS/2 Keyboard and PS/2 Mouse Ports Chassis IntrusionWake-On-Ring System Management Bus Power Header Pssmbus3rd Power Supply Alarm Reset Header Wake-On-LANCompact Flash Power Headers 3rd Power Supply Fail Detect HeaderJLAN1/2 Ethernet Ports Jumper Settings Explanation JumpersCmos Clear I2C to PCI-E Slots Enable/ Disable VGA Enable/DisableJlan Enable/Disable I2C to PCI-X Slots Enable/ DisableScsi Controller Enable/ Disable H8QM8-2 only Scsi Termination Enable/ Disable H8QM8-2 onlyCompact Flash Master/Slave PCI-X Slot Frequency Select Watch Dog Enable/DisableOnboard Indicators Onboard Power LED DP2JLAN1/JLAN2 LEDs Floppy, IDE, Parallel Port, Scsi and Sata Drive Connections Floppy ConnectorIDE Connector Sata Ports Parallel Port ConnectorDiffsens Termpwr Scsi Connectors H8QM8-2 onlySerial ATA Sata Installing the OS/SATA DriverEnabling Sata RAID in the Bios Enabling Sata RAIDInstalling the OS and Drivers Using the nVidia RAID UtilitySata RAID Utility Main Screen Driver Installation Display Screen Installing Software DriversPage No Video Troubleshooting ProceduresBefore Power On No PowerTechnical Support Procedures Memory ErrorsLosing the System’s Setup Configuration Question What type of memory does my serverboard support? Frequently Asked QuestionsReturning Merchandise for Service Introduction Starting the Setup UtilityAdvanced Settings Menu Boot FeaturesMain Menu Acpi Version Features Boot up Num-LockWait for ‘F1’ If Error OS InstallationCPU Configuration Floppy/IDE/SATA Configuration NVidia RAID SetupBlock Multi-Sector Transfer LBA/Large ModePrimary IDE Master/Slave TypeSerial ATA0/1/2 Primary/Secondary Channel DMA ModeA.R.T Bit Data TransferIDE Detect Time Out Sec Hard Disk Write ProtectPCI/PnP Configuration Super IO Configuration NorthBridge Configuration Chipset ConfigurationMem Clk Tristate C3/ALTVID CS Sparing EnableECC Configuration Dram ECC Enable Bit ECC ModeSouthBridge Configuration Event Log Configuration Remote Access ConfigurationSystem Fan Monitor System Health MonitorRemovable Drives Boot MenuBoot Device Priority Hard Disk DrivesSecurity Menu Change Supervisor PasswordChange User Password Boot Sector Virus ProtectionExit Menu Beep Code Error Message Description Amibios Error Beep CodesH8QM8-2/H8QME-2 User’s Manual Uncompressed Initialization Codes Appendix B Bios Post Checkpoint CodesBootblock Recovery Codes Uncompressed Initialization Codes Checkpoint Appendix B Bios Post Checkpoint Codes Checkpoint A9h Aah Abh B0h B1h 00h