Chapter 3: Troubleshooting
3.If you still cannot resolve the problem, include the following information when contacting us for technical support:
Serverboard model and PCB revision number
BIOS release date/version (this can be seen on the initial display when your system first boots up)
System configuration
An example of a Technical Support form is posted on our web site.
4.Distributors: For immediate assistance, please have your account number ready when contacting our technical support department by
3-3 Frequently Asked Questions
Question: What type of memory does my serverboard support?
Answer: The
Question: How do I update my BIOS?
Answer: It is recommended that you not upgrade your BIOS if you are not experi- encing problems with your system. Updated BIOS files are located on our web site. Please check our BIOS warning message and the information on how to update your BIOS on our web site. Also, check the current BIOS revision and make sure it is newer than your current BIOS before downloading.
Select your serverboard model on the web page and download the corresponding BIOS file to your computer. Unzip the BIOS update file, in which you will find the readme.txt (flash instructions), the afudos.exe (BIOS flash utility) and the BIOS image (xxx.rom) files. Copy these files to a bootable floppy disk, insert the disk into drive A and reboot the system. At the DOS prompt after rebooting, enter the command "flash" (without quotation marks) then type in the BIOS file that you want to update with (xxxx.rom).
Question: What's on the CD that came with my serverboard?
Answer: The supplied compact disc has quite a few drivers and programs that will greatly enhance your system. We recommend that you review the CD and install the applications you need. Applications on the CD include chipset drivers for Windows and security and audio drivers.