Seagate ST94813AB, ST98823AB Warranty Service, Data Recovery Services Authorized Service Centers

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Customer Service Operations

Warranty Service

Seagate offers worldwide customer support for Seagate drives. Seagate distributors, OEMs and other direct customers should contact their Seagate Customer Service Operations (CSO) representative for warranty- related issues. Resellers or end users of drive products should contact their place of purchase or one of the Seagate CSO warranty centers for assistance. Have your drive’s “ST” model number and serial number avail- able.

Data Recovery Services

Seagate offers data recovery services for all formats and all brands of storage media. Our Data Recovery Ser- vices labs are currently located in North America. To get a free quick quote or speak with a case management representative, call 1-800-475-0143. Additional information, including an online request form and data loss pre- vention resources, is available at www.datarecovery.seagate.com.

Authorized Service Centers

In some locations outside the US, you can contact an Authorized Service Center for service.

USA/Canada/Latin America support services

Seagate Service Centers

Presales Support

Call center

Toll-free

Direct dial

FAX

Americas

1-877-271-32851

+1-405-324-47301

+1-405-324-4704

Technical Support

Call center

Toll-free

Direct dial

FAX

Americas

1-800-SEAGATE2

+1-405-324-47002

+1-405-324-3339

Customer Service Operations

Warranty Service

Call center

Toll-free

Direct dial

FAX / E-mail

USA, Canada, Mexico and

1-800-468-34723

—

+1-956-664-4725

Latin America

 

 

 

Brazil

 

 

 

Jabil Industrial Do Brasil

—

+55-11-4191-4761

+55-11-4191-5084

LTDA4

 

 

SeagateRMA.br@jabil.com

Data Recovery Services

Call center

Toll-free

Direct dial

FAX

USA, Canada,

1-800-475-01435

+1-905-474-2162

1-800-475-0158

and Mexico

 

 

+1-905-474-2459

1Hours of operation are 8:00 A.M. to 11:45 A.M. and 1:00 P.M. to 6:00 P.M., Monday through Friday (Central time).

2Hours of operation are 8:00 A.M. to 8:00 P.M., Monday through Friday (Central time).

3Hours of operation are 8:00 A.M. to 5:00 P.M., Monday through Friday (Central time).

4Authorized Service Center

5Hours of operation are 8:00 A.M. to 8:00 P.M., Monday through Friday, and 9:00 A.M. to 5:00 P.M., Saturday (Eastern time).

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Momentus 5400.2 Blade Server Product Manual, Rev. B

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Contents Momentus5400.2 Blade Server ST9120821AB ST9100824AB ST98823AB ST96812AB ST94813ABPage Contents Momentus 5400.2 Blade Server Product Manual, Rev. B List of Figures Momentus 5400.2 Blade Server Product Manual, Rev. B Introduction Momentus 5400.2 Pata disc driveMomentus 5400.2 Blade Server Product Manual, Rev. B Drive specifications Specification summarySpecifications Specifications Default logical geometry LBA modeFormatted capacity Physical organizationPhysical characteristics Technology SpecificationRecording and interface technology Seek time Time to readyTypical seek times msec Read Write Time to ready Typical Max @ 25CPower specifications Typical current profile Conducted noiseVoltage tolerance Environmental specifications Shock Operating shockNonoperating shock VibrationAcoustics Electromagnetic immunityDrive level acoustics Electromagnetic immunitySafety certification Measurement type SpecificationReliability Agency certificationKorean RRL Australian C-Tick N176FCC verification Environmental protection Corrosive environmentEuropean Union Restriction of Hazardous Substances RoHS Momentus 5400.2 Blade Server Product Manual, Rev. B Configuring and mounting the drive Handling and static discharge precautionsJumper settings Master/slave configurationCable-select option Mounting dimensions-top, side and end view Drive mountingMomentus 5400.2 Blade Server Product Manual, Rev. B ATA interface signals and connector pins Connector signalsConnector Cable Signal Name Contact Conductor Cable Connector Conductor Contact Signal NameSupported ATA commands Supported commandsCommand name Command code in hex ATA-standard commands Command name Command code in hex ATA-standard power-management commandsATA-standard security commands Supported commands Identify Device command Word Description ValueXx07H Description if bit is set to Bit Word Bit WordSet Features command Features register valuesSeagate Technology support services Internet MySeagate Reseller.seagate.comPresales Support Technical SupportWarranty Service Data Recovery Services Authorized Service CentersData Recovery Services FAX services-All Europe toll call Call center Presales and Technical Support Warranty ServiceToll-free support numbers Asia/Pacific support services Publication feedback survey Momentus 5400.2 Blade Server Product Manual, Rev. B Index NumericsPage TMR Momentus 5400.2 Blade Server Product Manual, Rev. B Page Seagate Technology LLC
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