Seagate ST3320413CS Seagate Technology support services, Online services, Global Customer Support

Page 43

5.0Seagate Technology support services

5.0Seagate Technology support services

Online services

Internet

For information regarding Seagate products and services, visit www.seagate.com.

Worldwide support is available 24 hours daily by email for your questions.

Presales Support:

Presales@Seagate.com

Technical Support:

DiscSupport@Seagate.com

Warranty Support:

http://www.seagate.com/www/en-us/support/warranty_&_returns_assistance

mySeagate

my.seagate.com is the industry's first Web portal designed specifically for OEMs and distributors. It provides self-service access to critical applications, personalized content and the tools that allow our partners to man- age their Seagate account functions. Submit pricing requests, orders and returns through a single, password- protected Web interface-anytime, anywhere in the world.

spp.seagate.com

spp.seagate.com supports Seagate resellers with product information, program benefits and sales tools. You may register for customized communications that are not available on the web. These communications contain product launch, EOL, pricing, promotions and other channel-related information. To learn more about the ben- efits or to register, go to spp.seagate.com, any time, from anywhere in the world.

Global Customer Support

Presales Support

Our Presales Support staff can help you determine which Seagate products are best suited for your specific application or computer system, as well as product availability and compatibility.

Technical Support

Seagate technical support is available to assist you online at support.seagate.com or through one of our call centers. Have your system configuration information and your "ST" model/product number available.

Pipeline HD.2 Series SATA Product Manual, Rev. E

35

Image 43

Contents Product Manual ST31000424CSST31000322CS ST3500414CSST3500312CSST3320413CSST3320310CS ST3250412CSST3250312CS ST3160316CS Pipeline HD.2 Series SATASheets affected or comments Revision historyRevision DatePipeline HD.2 Series SATA Product Manual, Rev. E Pipeline HD.2 Series SATA Product Manual, Rev. E 5.0 Seagate Technology support services Contents2.0 Drive specifications 3.0 Configuring and mounting the drivePipeline HD.2 Series SATA Product Manual, Rev. E List of Figures Page 1.0 Introduction 1.1 About the Serial ATA interface 2.1 Specification summary tables 2.0 Drive specificationsST31000322CS Drive specifications summary for 1000GB modelsDrive specification ST31000424CSOperational Shock max page support.seagate.com/customer/warrantyvalidation.jspST3320413CS Drive specifications summary for 500 and 320GB modelsST3500414CS ST3500312CSST3500312CS ST3160316CS Drive specifications summary for 250 and 160GB modelsST3250412CS ST3250312CSST3160316CS 2.2.1 LBA mode 2.3 Default logical geometry2.2 Formatted capacity 2.4 Recording and interface technology101.85mm / 4.010 in Physical characteristics2.6 Seek time 2.7 Start/stop timesIdle mode power 2.8 Power specifications2.8.1 Power consumption Spinup powerFigure 1. Typical 12V startup and operation current profile 2.8.1.1 Typical current profiles2.8.2 Conducted noise 2.8.3 Voltage toleranceIdle mode 2.8.4 Power management modesIdle and Standby timers Active mode2.9.3 Humidity 2.9.3.1 Relative humidity 2.9 Environmental specifications2.9.1 Drive case temperature 2.9.2 Temperature gradient2.9.6 Vibration 2.9.5 Shock2.9.5.1 Operating shock 2.9.5.2 Non-operating shockTest for Prominent Discrete Tones PDTs Drive A-weighted Sound Power Levels SWL, BA2.10 Acoustics emissions 2.11 Electromagnetic immunity2.12.1 Annualized Failure Rate AFR 2.13.1 Safety certification2.12 Reliability 2.13 Agency certificationAustralian C-Tick N176 Korean RRL2.13.3 FCC verification “X”表示该部件（于同类物品程度上）所含的危险和有毒物质超出中国RoHS MCV标准所定义的门槛值。 2.14 Environmental protection2.15 Corrosive environment “O”表示该部件（于同类物品程度上）所含的危险和有毒物质低于中国RoHS MCV标准所定义的门槛值。3.1 Handling and static-discharge precautions 3.0 Configuring and mounting the drive3.3 Serial ATA cables and connectors 3.2 Configuring the driveFigure 2. Attaching SATA cabling Figure 3. Mounting dimensions for 1000GB models 3.4 Drive mountingRecommended case temperature measurement location Figure 4. Mounting dimensions for 500, 320, 250 and 160GB models4.1 Hot-Plug compatibility 4.0 Serial ATA SATA interfaceSerial ATA connector pin definitions 4.2 Serial ATA device plug connector pin definitionsTable 8 Supported ATA commands 4.3 Supported ATA commandsCommand code in hex Firmware revision 8 ASCII character string, padded with blanks to end 4.3.1 Identify Device commandxx3FH xx07HTotal number of user-addressable LBA sectors available Refer to Sec IDLE IMMEDIATE command with IUNLOAD faeture is supported Table 9 Set Features command values 4.3.2 Set Features commandSet PIO mode to default and disable IORDY PIO mode S.M.A.R.T. command 4.3.3 S.M.A.R.T. commandsTable 10 S.M.A.R.T. commands Code in features registerGlobal Customer Support 5.0 Seagate Technology support servicesOnline services Warranty SupportAsia/Pacific Support Services Customer Service OperationsUSA/Canada/Latin America support services Europe, the Middle East and Africa Support ServicesIndex Page Page Pipeline HD.2 Series SATA Product Manual, Rev. E Page Seagate Technology LLC

Related manuals

Manual 48 pages 6.03 Kb