Seagate ST3500312CS manual Customer Service Operations, USA/Canada/Latin America support services

Page 44

Customer Service Operations

Warranty Service

Seagate offers worldwide customer support for Seagate products. Seagate distributors, OEMs and other direct customers should contact their Seagate Customer Service Operations (CSO) representative for warranty- related issues. Resellers or end users of drive products should contact their place of purchase or Seagate war- ranty service for assistance. Have your serial number and model or part number available.

Data Recovery Services

Seagate offers data recovery services for all formats and all brands of storage media. Our data recovery ser- vices labs are currently located throughout the world. . Additional information, including an online request form and data loss prevention resources, is available at http://services.seagate.com/index.aspx.

Authorized Service Centers

Seagate Service Centers are available on a global basis for the return of defective products. Refer to www.seagate.com for the service center near you.

USA/Canada/Latin America support services

For an extensive list of telephone numbers to technical support, presales and warranty service in USA/ Canada/Latin America, including business hours, go to the "Contact Us" page on www.seagate.com.

Global Customer Support

Presales, Technical, and Warranty Support
Call Center	Toll-free	Direct dial
USA, Canada,
and Mexico	1-800-SEAGATE	+1-405-324-4700
Data Recovery Services
Call Center	Toll-free	Direct dial	FAX
USA, Canada,	1-800-475-0143	+1-905-474-2162	1-800-475-0158
and Mexico			+1-905-474-2459

Europe, the Middle East and Africa Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Europe, the Middle East and Africa, go to the "Contact Us" page on www.seagate.com.

Asia/Pacific Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Asia/Pacific, go to the "Contact Us" page on www.seagate.com.

36	Pipeline HD.2 Series SATA Product Manual, Rev. E

Image 44

Contents ST31000424CSST31000322CS ST3500414CSST3500312CS ST3320413CSST3320310CS ST3250412CSST3250312CS ST3160316CSPipeline HD.2 Series SATA Product ManualRevision history RevisionDate Sheets affected or commentsPipeline HD.2 Series SATA Product Manual, Rev. E Pipeline HD.2 Series SATA Product Manual, Rev. E Contents 2.0 Drive specifications3.0 Configuring and mounting the drive 5.0 Seagate Technology support servicesPipeline HD.2 Series SATA Product Manual, Rev. E List of Figures Page 1.0 Introduction 1.1 About the Serial ATA interface 2.0 Drive specifications 2.1 Specification summary tablesDrive specifications summary for 1000GB models Drive specificationST31000424CS ST31000322CSpage support.seagate.com/customer/warrantyvalidation.jsp Operational Shock maxDrive specifications summary for 500 and 320GB models ST3500414CSST3500312CS ST3320413CSDrive specification Drive specifications summary for 250 and 160GB models ST3250412CSST3250312CS ST3160316CSDrive specification 2.3 Default logical geometry 2.2 Formatted capacity2.4 Recording and interface technology 2.2.1 LBA modePhysical characteristics 2.6 Seek time2.7 Start/stop times 101.85mm / 4.010 in2.8 Power specifications 2.8.1 Power consumptionSpinup power Idle mode power2.8.1.1 Typical current profiles 2.8.2 Conducted noise2.8.3 Voltage tolerance Figure 1. Typical 12V startup and operation current profile2.8.4 Power management modes Idle and Standby timersActive mode Idle mode2.9 Environmental specifications 2.9.1 Drive case temperature2.9.2 Temperature gradient 2.9.3 Humidity 2.9.3.1 Relative humidity2.9.5 Shock 2.9.5.1 Operating shock2.9.5.2 Non-operating shock 2.9.6 VibrationDrive A-weighted Sound Power Levels SWL, BA 2.10 Acoustics emissions2.11 Electromagnetic immunity Test for Prominent Discrete Tones PDTs2.13.1 Safety certification 2.12 Reliability2.13 Agency certification 2.12.1 Annualized Failure Rate AFR2.13.3 FCC verification Korean RRLAustralian C-Tick N176 2.14 Environmental protection 2.15 Corrosive environment“O”表示该部件（于同类物品程度上）所含的危险和有毒物质低于中国RoHS MCV标准所定义的门槛值。 “X”表示该部件（于同类物品程度上）所含的危险和有毒物质超出中国RoHS MCV标准所定义的门槛值。3.0 Configuring and mounting the drive 3.1 Handling and static-discharge precautionsFigure 2. Attaching SATA cabling 3.2 Configuring the drive3.3 Serial ATA cables and connectors 3.4 Drive mounting Figure 3. Mounting dimensions for 1000GB modelsFigure 4. Mounting dimensions for 500, 320, 250 and 160GB models Recommended case temperature measurement location4.0 Serial ATA SATA interface 4.1 Hot-Plug compatibility4.2 Serial ATA device plug connector pin definitions Serial ATA connector pin definitions4.3 Supported ATA commands Table 8 Supported ATA commandsPipeline HD.2 Series SATA Product Manual, Rev. E 4.3.1 Identify Device command Firmware revision 8 ASCII character string, padded with blanks to endxx07H xx3FHTotal number of user-addressable LBA sectors available Refer to Sec IDLE IMMEDIATE command with IUNLOAD faeture is supported Set PIO mode to default and disable IORDY PIO mode 4.3.2 Set Features commandTable 9 Set Features command values 4.3.3 S.M.A.R.T. commands Table 10 S.M.A.R.T. commandsCode in features register S.M.A.R.T. command5.0 Seagate Technology support services Online servicesWarranty Support Global Customer SupportCustomer Service Operations USA/Canada/Latin America support servicesEurope, the Middle East and Africa Support Services Asia/Pacific Support ServicesIndex Page Page Pipeline HD.2 Series SATA Product Manual, Rev. E Page Seagate Technology LLC

Related manuals

Manual 48 pages 6.03 Kb