Seagate ST960210AS, ST980210A Warranty Service, Data Recovery Services Authorized Service Centers

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Customer Service Operations

Warranty Service

Seagate offers worldwide customer support for Seagate products. Seagate distributors, OEMs and other direct customers should contact their Seagate Customer Service Operations (CSO) representative for warranty- related issues. Resellers or end users of drive products should contact their place of purchase or Seagate warranty service for assistance. Have your serial number and model or part number available.

Data Recovery Services

Seagate offers data recovery services for all formats and all brands of storage media. Our data recovery services labs are currently located throughout the world. . Additional information, including an online request form and data loss prevention resources, is available at http://services.seagate.com/index.aspx

Authorized Service Centers

Seagate Service Centers are available on a global basis for the return of defective products. Contact your customer support representative for the location nearest you.

USA/Canada/Latin America support services

For an extensive list of telephone numbers to technical support, presales and warranty service in USA/ Canada/Latin America, including business hours, go to the "Contact Us" page on www.seagate.com.

Global Customer Support

Presales, Technical, and Warranty Support
Call Center	Toll-free	Direct dial
USA, Canada,
and Mexico	1-800-SEAGATE	+1-405-324-4700
Data Recovery Services
Call Center	Toll-free	Direct dial	FAX
USA, Canada,	1-800-475-01435	+1-905-474-2162	1-800-475-0158
and Mexico			+1-905-474-2459

Europe, the Middle East and Africa Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Europe, the Middle East and Africa, go to the "Contact Us" page on www.seagate.com.

Asia/Pacific Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Asia/Pacific, go to the "Contact Us" page on www.seagate.com.

38	LD25 Series 5400.2 Product Manual, Rev. C

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Contents LD25 Series Page Contents Seagate Technology support services InterfaceList of Figures LD25 Series 5400.2 Product Manual, Rev. C Introduction Parallel ATA Pata Serial ATA SataLD25 Series 5400.2 Product Manual, Rev. C Drive specification ST980210A ST960210A ST940210A Specification summariesSpecification summary for ATA/PATA Parallel ATA models Following web Specifications for Sata Serial ATA models Default logical geometry LBA modeFormatted capacity Cylinders Read/write heads Sectors per track 16,383Physical characteristics Recording and interface technologySeek time Time to readyTypical seek times msec Read Write Time to ready Typical Max @ 25CPower specifications Voltage tolerance Typical current profileConducted noise Power-management modes Power management modesActive mode Idle modeEnvironmental specifications Shock Operating shockNonoperating shock VibrationAcoustics Electromagnetic immunityDrive level acoustics Electromagnetic immunitySafety certification Measurement type SpecificationReliability Agency certificationFCC verification Korean RRLAustralian C-Tick N176 European Union Restriction of Hazardous Substances RoHS Environmental protectionCorrosive environment LD25 Series 5400.2 Product Manual, Rev. C Handling and static-discharge precautions Mounting the driveMeasurements shown below are in inches Breather filter hole precautions Breather filter hole locationHow to configure the drive How to connect Sata cablesHow to use the cable-select option How to configure Parallel ATA Pata drivesHow to configure the drive as a master or slave LD25 Series 5400.2 Product Manual, Rev. C Interface Refer toSerial ATA connector pin definitions SignalSerial ATA Sata Interface Segment Pin Function DefinitionPin Function Definition P10 Ground 2nd mate P11 ReservedPata interface signals and connector pins Connector signalsConnector Cable Signal Name Contact Conductor Cable Connector Conductor Contact Signal NameSupported commands Command name Command code in hex ATA-standard commandsATA-standard security commands Command name Command code in hexATA-standard power-management commands Identify Device command Word Description ValueXxxxH Description if bit is set to Bit Word Bit WordUltra DMA mode 4 is supported Set Features command Set Features command valuesCode in features register A.R.T. command S.M.A.R.T. commandsM.A.R.T. commands Technical Support InternetPresales Support Data Recovery Services Call Center Toll-free Direct dial Warranty ServiceData Recovery Services Authorized Service Centers Index Page TMR LD25 Series 5400.2 Product Manual, Rev. C Page Seagate Technology LLC