Seagate ST973451FC manual Warranty Service, Data Recovery Services Authorized Service Centers

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Customer Service Operations

Warranty Service

Seagate offers worldwide customer support for Seagate products. Seagate distributors, OEMs and other direct customers should contact their Seagate Customer Service Operations (CSO) representative for warranty- related issues. Resellers or end users of drive products should contact their place of purchase or Seagate warranty service for assistance. Have your serial number and model or part number available.

Data Recovery Services

Seagate offers data recovery services for all formats and all brands of storage media. Our data recovery services labs are currently located throughout the world. . Additional information, including an online request form and data loss prevention resources, is available at http://services.seagate.com/index.aspx

Authorized Service Centers

Seagate Service Centers are available on a global basis for the return of defective products. Contact your customer support representative for the location nearest you.

USA/Canada/Latin America support services

For an extensive list of telephone numbers to technical support, presales and warranty service in USA/ Canada/Latin America, including business hours, go to the "Contact Us" page on www.seagate.com.

Global Customer Support

Presales, Technical, and Warranty Support
Call Center	Toll-free	Direct dial
USA, Canada,
and Mexico	1-800-SEAGATE	+1-405-324-4700
Data Recovery Services
Call Center	Toll-free	Direct dial	FAX
USA, Canada,	1-800-475-01435	+1-905-474-2162	1-800-475-0158
and Mexico			+1-905-474-2459

Europe, the Middle East and Africa Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Europe, the Middle East and Africa, go to the "Contact Us" page on www.seagate.com.

Asia/Pacific Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Asia/Pacific, go to the "Contact Us" page on www.seagate.com.

68	Savvio 15K.1 FC Product Manual, Rev. B

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Contents Savvio 15K.1 FC ST973451FC ST936751FCPage Contents Physical/electrical specifications Defect and error managementInstallation Interface requirementsSeagate Technology support services Savvio 15K.1 FC Product Manual, Rev. B List of Figures Page Scope Savvio 15K.1 family disc driveSavvio 15K.1 FC Product Manual, Rev. B Applicable standards and reference documentation StandardsElectromagnetic compatibility Electromagnetic susceptibilityEuropean Union Restriction of Hazardous Substances RoHS Reference documents Ncits TR-19Savvio 15K.1 FC Product Manual, Rev. B General description Standard features Media description PerformanceReliability Formatted capacitiesOptions Factory-installed accessoriesProgrammable drive capacity Performance characteristics Internal drive characteristicsSeek performance characteristics Access timeGeneral performance characteristics Format command execution timeStart/stop time Cache operation Prefetch/multi-segmented cache controlCaching write data Prefetch operation Error rates Reliability specificationsRecoverable Errors Reliability and service Unrecoverable ErrorsSeek errors Interface errors4 S.M.A.R.T Hot plugging the driveControlling S.M.A.R.T Performance impact Reporting controlDetermining rate Predictive failuresTemperature Log Page 0Dh Parameter Code DescriptionDrive Self Test DST DST failure definitionState of the drive prior to testing ImplementationInvoking DST Short and extended testsProduct warranty Log page entriesAbort ShippingProduct repair and return information AC power requirements Physical/electrical specificationsDC power requirements General DC power requirement notes Power sequencing Conducted noise immunityCurrent profiles +5V +12VTypical ST936751FC drive +12V and +5V current profiles CURRENT/POWER vs Throughput FC 1GB Random 8 Block Reads Power dissipationST973451FC CURRENT/POWER vs Throughput FC 4GB Random 8 Block Reads FC CURRENT/POWER vs Throughput FC 1GB Random 8 Block Reads ST936751FCFC CURRENT/POWER vs Throughput FC 4GB Random 8 Block Reads TemperatureEnvironmental limits Relative humidity Effective altitude sea levelShock and vibration ShockPackage size Packaged/product weight Drop height Recommended mounting Vibration Air cleanlinessCorrosive environment Acoustics Mechanical specifications Drive dimensions inchesDrive internal defects/errors Defect and error managementDrive error recovery procedures FC-AL system errors Media Pre-Scan Background Media ScanDeferred Auto-Reallocation Idle Read After Write Drive orientation InstallationCooling Drive mounting GroundingFC-AL features Fibre Channel link service framesLink services supported Type of frame Interface requirementsFibre Channel task management functions Fibre Channel task management responsesFibre Channel Scsi FCP task management functions Task name SupportedFibre Channel port login NPort login Plogi payload BytesFibre Channel port login accept Fibre Channel Process LoginNPort Login Accept ACC payload Bytes Process Login Plri payloadFibre Channel Process Login Accept Fibre Channel fabric loginProcess Login Accept ACC payload Bytes Fabric Login Flogi payload BytesFibre Channel fabric accept login Fabric Login Accept ACC payload BytesDual port support Fibre Channel Arbitrated Loop optionsFC-AL options supported Option SupportedScsi commands supported Supported commands Command code Command nameDisconnect/reconnect control page 02h Savvio 15K.1 FC Product Manual, Rev. B LBdata Supported commands Command code Supported 4 Command name Inquiry data Savvio inquiry data Bytes Data hexMiscellaneous operating features and conditions Miscellaneous featuresSupported Feature or condition Miscellaneous statusFC-AL physical interface Physical characteristicsPhysical description Part description Positions Part number Features Connector requirementsElectrical description Pin Signal name Signal type FC-SCA pin descriptions Pin Signal name Signal typePin descriptions Fault LED Out PowerFC-AL transmitters and receivers Active LED Out Enable port bypass signalsMotor start controls Parallel Enclosure Services Interface ESI 11 SEL6 through SEL0 ID linesArbitrated loop physical address Alpa values SettingHex Dec TTL input characteristics Signal characteristicsDevice control codes Differential Pecl output Differential Pecl inputSavvio 15K.1 FC Product Manual, Rev. B Seagate Technology support services InternetPresales Support Technical SupportData Recovery Services Authorized Service Centers Warranty ServiceData Recovery Services Call Center Toll-free Direct dial Index NumericsFAN Page Plogi SEL ID See also cooling