Seagate ST936751FC, ST973451FC Seagate Technology support services, Internet, Presales Support

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10.0Seagate Technology support services

Internet

For information regarding Seagate products and services, visit www.seagate.com. Worldwide support is available 24 hours daily by email for your questions.

Presales Support:

Presales@Seagate.com

Technical Support:

DiscSupport@Seagate.com

Warranty Support:

http://www.seagate.com/support/service/index.html

mySeagate

my.seagate.com is the industry's first Web portal designed specifically for OEMs and distributors. It provides self-service access to critical applications, personalized content and the tools that allow our partners to manage their Seagate account functions. Submit pricing requests, orders and returns through a single, password-protected Web interface-anytime, anywhere in the world.

spp.seagate.com

spp.seagate.com supports Seagate resellers with product information, program benefits and sales tools. You may register for customized communications that are not available on the web. These communications contain product launch, EOL, pricing, promotions and other channel-related information. To learn more about the benefits or to register, go to spp.seagate.com, any time, from anywhere in the world.

Seagate Service Centers

Presales Support

Our Presales Support staff can help you determine which Seagate products are best suited for your specific application or computer system, as well as product availability and compatibility.

Technical Support

Seagate technical support is available to assist you online at support.seagate.com or through one of our call centers. Have your system configuration information and your “ST” model number available.

SeaTDD™ (+1-405-324-3655)is a telecommunications device for the deaf (TDD). You can send questions or comments 24 hours daily and exchange messages with a technical support specialist during normal business hours for the call center in your region.

Savvio 15K.1 FC Product Manual, Rev. B

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Contents ST973451FC ST936751FC Savvio 15K.1 FCPage Contents Interface requirements Physical/electrical specificationsDefect and error management InstallationSeagate Technology support services Savvio 15K.1 FC Product Manual, Rev. B List of Figures Page Savvio 15K.1 family disc drive ScopeSavvio 15K.1 FC Product Manual, Rev. B Electromagnetic susceptibility Applicable standards and reference documentationStandards Electromagnetic compatibilityEuropean Union Restriction of Hazardous Substances RoHS Ncits TR-19 Reference documentsSavvio 15K.1 FC Product Manual, Rev. B General description Standard features Formatted capacities Media descriptionPerformance ReliabilityFactory-installed accessories OptionsProgrammable drive capacity Access time Performance characteristicsInternal drive characteristics Seek performance characteristicsFormat command execution time General performance characteristicsStart/stop time Prefetch/multi-segmented cache control Cache operationCaching write data Prefetch operation Reliability specifications Error ratesRecoverable Errors Interface errors Reliability and serviceUnrecoverable Errors Seek errorsHot plugging the drive 4 S.M.A.R.TControlling S.M.A.R.T Predictive failures Performance impactReporting control Determining rateDST failure definition Temperature Log Page 0DhParameter Code Description Drive Self Test DSTShort and extended tests State of the drive prior to testingImplementation Invoking DSTShipping Product warrantyLog page entries AbortProduct repair and return information Physical/electrical specifications AC power requirementsDC power requirements General DC power requirement notes +5V +12V Power sequencingConducted noise immunity Current profilesTypical ST936751FC drive +12V and +5V current profiles Power dissipation CURRENT/POWER vs Throughput FC 1GB Random 8 Block ReadsST973451FC CURRENT/POWER vs Throughput FC 4GB Random 8 Block Reads ST936751FC FC CURRENT/POWER vs Throughput FC 1GB Random 8 Block ReadsTemperature FC CURRENT/POWER vs Throughput FC 4GB Random 8 Block ReadsEnvironmental limits Shock Relative humidityEffective altitude sea level Shock and vibrationPackage size Packaged/product weight Drop height Recommended mounting Air cleanliness VibrationCorrosive environment Acoustics Drive dimensions inches Mechanical specificationsDefect and error management Drive internal defects/errorsDrive error recovery procedures FC-AL system errors Background Media Scan Media Pre-ScanDeferred Auto-Reallocation Idle Read After Write Installation Drive orientationCooling Grounding Drive mountingInterface requirements FC-AL featuresFibre Channel link service frames Link services supported Type of frameTask name Supported Fibre Channel task management functionsFibre Channel task management responses Fibre Channel Scsi FCP task management functionsNPort login Plogi payload Bytes Fibre Channel port loginProcess Login Plri payload Fibre Channel port login acceptFibre Channel Process Login NPort Login Accept ACC payload BytesFabric Login Flogi payload Bytes Fibre Channel Process Login AcceptFibre Channel fabric login Process Login Accept ACC payload BytesFabric Login Accept ACC payload Bytes Fibre Channel fabric accept loginOption Supported Dual port supportFibre Channel Arbitrated Loop options FC-AL options supportedSupported commands Command code Command name Scsi commands supportedDisconnect/reconnect control page 02h Savvio 15K.1 FC Product Manual, Rev. B LBdata Supported commands Command code Supported 4 Command name Savvio inquiry data Bytes Data hex Inquiry dataMiscellaneous status Miscellaneous operating features and conditionsMiscellaneous features Supported Feature or conditionPhysical characteristics FC-AL physical interfacePhysical description Connector requirements Part description Positions Part number FeaturesElectrical description FC-SCA pin descriptions Pin Signal name Signal type Pin Signal name Signal typePin descriptions Power Fault LED OutFC-AL transmitters and receivers Enable port bypass signals Active LED OutMotor start controls 11 SEL6 through SEL0 ID lines Parallel Enclosure Services Interface ESISetting Arbitrated loop physical address Alpa valuesHex Dec Signal characteristics TTL input characteristicsDevice control codes Differential Pecl input Differential Pecl outputSavvio 15K.1 FC Product Manual, Rev. B Technical Support Seagate Technology support servicesInternet Presales SupportWarranty Service Data Recovery Services Authorized Service CentersData Recovery Services Call Center Toll-free Direct dial Numerics IndexFAN Page Plogi SEL ID See also cooling