Seagate ST1000NM0021 Product warranty, Shipping, Storage, Product repair and return information

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6.2.7Product warranty

Beginning on the date of shipment to the customer and continuing for the period specified in your purchase contract, Seagate warrants that each product (including components and subassemblies) that fails to function properly under normal use due to defect in materials or workmanship or due to nonconformance to the applica- ble specifications will be repaired or replaced, at Seagate’s option and at no charge to the customer, if returned by customer at customer’s expense to Seagate’s designated facility in accordance with Seagate’s warranty procedure. Seagate will pay for transporting the repair or replacement item to the customer. For more detailed warranty information, refer to the standard terms and conditions of purchase for Seagate products on your pur- chase documentation.

The remaining warranty for a particular drive can be determined by calling Seagate Customer Service at 1-800-468-3472. You can also determine remaining warranty using the Seagate web site (www.seagate.com). The drive serial number is required to determine remaining warranty information.

Shipping

When transporting or shipping a drive, use only a Seagate-approved container. Keep your original box. Sea- gate approved containers are easily identified by the Seagate Approved Package label. Shipping a drive in a non-approved container voids the drive warranty.

Seagate repair centers may refuse receipt of components improperly packaged or obviously damaged in tran- sit. Contact your authorized Seagate distributor to purchase additional boxes. Seagate recommends shipping by an air-ride carrier experienced in handling computer equipment.

Storage

The maximum recommended storage period for the drive in a non-operational environment is 90 days. Drives should be stored in the original unopened Seagate shipping packaging whenever possible. Once the drive is removed from the Seagate original packaging the recommended maximum period between drive operation cycles is 30 days. During any storage period the drive non-operational temperature, humidity, wet bulb, atmo- spheric conditions, shock, vibration, magnetic and electrical field specifications should be followed.

Product repair and return information

Seagate customer service centers are the only facilities authorized to service Seagate drives. Seagate does not sanction any third-party repair facilities. Any unauthorized repair or tampering with the factory seal voids the warranty.

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Constellation ES.1 SAS Product Manual, Rev. E

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Contents Standard Models Self-Encrypting Drive Models ST1000NM0041 ST500NM0041SED Fips 140-2 Models ST2000NM0041 Revision history Contents Defect and error management InstallationAbout Fips About self-encrypting drives Interface requirementsPage Constellation ES.1 SAS Product Manual, Rev. E List of Figures Constellation ES.1 SAS Product Manual, Rev. E Seagate Technology support services Seagate Online Support and ServicesScope Model Number Self-Encrypting Drive SED Fips 140-2 LevelApplicable standards and reference documentation StandardsElectromagnetic compatibility Electromagnetic susceptibilityElectromagnetic compliance Electromagnetic compliance for the European UnionAustralian C-Tick Korean KCCEuropean Union Restriction of Hazardous Substances RoHS China Restriction of Hazardous Substances RoHS DirectiveReference documents Self-Encrypting Drives Reference ManualGeneral description Media description Standard featuresPerformance Factory-installed options ReliabilityFormatted capacities Programmable drive capacityPerformance characteristics Internal drive characteristicsSeek performance characteristics Access timeGeneral performance characteristics Start/stop timePrefetch/multi-segmented cache control Cache operationCaching write data Prefetch operationReliability specifications Error ratesRecoverable Errors Unrecoverable ErrorsReliability and service Seek errorsInterface errors Preventive maintenance4 S.M.A.R.T Controlling S.M.A.R.TPerformance impact Reporting controlPredictive failures Temperature Log Page 0Dh Parameter Code DescriptionThermal monitor State of the drive prior to testing Drive Self Test DSTDST failure definition ImplementationShort and extended tests Short test Function Code 001bExtended test Function Code 010b Log page entriesProduct warranty ShippingStorage Product repair and return informationPowerChoiceTM power management Physical/electrical specificationsPowerChoice modes AC power requirements DC power requirementsRegulation ±5% Constellation ES.1 SAS Product Manual, Rev. E Constellation ES.1 SAS Product Manual, Rev. E Power sequencing General DC power requirement notesConducted noise immunity Current profiles TB model current profilesConstellation ES.1 SAS Product Manual, Rev. E GB model current profiles Power dissipation 2TB models in 3Gb operation2TB models in 6Gb operation 1TB models in 3Gb operation 1TB models in 6Gb operation 500GB models in 3Gb operation 500GB models in 6Gb operation Environmental limits Temperature a. OperatingRelative humidity Shock and vibration Effective altitude sea level a. OperatingShock Vibration a. Operating-normal Recommended mountingAcoustics Air cleanlinessCorrosive environment Mechanical specifications Mounting configuration dimensionsAbout Fips PurposeValidation Program Seagate Enterprise SEDExample of Fips tamper evidence labels Controlled access Admin SPAbout self-encrypting drives Data encryptionAuthenticated firmware download Random number generator RNGDrive locking Data bandsPower requirements Supported commandsSanitize Cryptographic Erase RevertSPDrive internal defects/errors Defect and error managementDrive error recovery procedures SAS system errors Media Pre-Scan Background Media ScanDeferred Auto-Reallocation Setting and determining the current Type Level Idle Read After WriteProtection Information PI Levels of PIIdentifying a Protection Information drive Installation Drive orientationCooling Air flowDrive mounting GroundingSAS features Interface requirementsDual port support Scsi commands supported Supported commandsSupported commands Supported commands Supported commands Inquiry data Mode Sense dataConstellation ES.1 inquiry data Page Mode Sense data changeable and default values for 2TB drives Mode Sense data changeable and default values for 1TB drives 3a 38 60 30 00 00 02 Miscellaneous features Miscellaneous operating features and conditionsMiscellaneous status SAS physical interface Datum B Section C C Section a a Physical characteristics Connector requirementsElectrical description Pin descriptionsSignal characteristics PowerSAS transmitters and receivers Ready LED OutSAS-2 Specification Compliance LED drive signalDifferential signals General interface characteristicsConstellation ES.1 SAS Product Manual, Rev. E Index NumericsKCC Msid Mtbf See also cooling Page Constellation ES.1 SAS Product Manual, Rev. E Page Seagate Technology LLC Americas

ST2000NM0001, ST1000NM0041, ST500NM0001, ST2000NM0021, ST1000NM0021 specifications

Seagate is a renowned leader in data storage solutions, offering a wide array of hard disk drives (HDDs) suitable for various applications. Among their product lineup, the Seagate ST2000NM0041, ST500NM0021, ST500NM0041, ST1000NM0001, and ST1000NM0021 stand out as reliable options tailored for enterprise environments and general storage needs.

The Seagate ST2000NM0041 is a 2TB 7200 RPM drive designed for high-performance workloads in data centers. One of its key features is the use of the SATA III interface, providing data transfer speeds of up to 6 Gbps, ensuring quick access to data. This model supports advanced error recovery controls and features enhanced power management capabilities, which contribute to its reliable performance and energy efficiency.

Next, the ST500NM0021 and ST500NM0041 are both 500GB drives that cater to different consumer needs. The ST500NM0021 is a 5400 RPM drive, typically used in scenarios where lower power consumption is vital, such as in compact systems or external storage configurations. Its efficient design enables quieter operation, making it ideal for environments that require minimal noise. Conversely, the ST500NM0041 operates at a speed of 7200 RPM, making it suitable for more demanding applications that require swift read and write speeds. Both models utilize Serial ATA for connectivity, ensuring compatibility with a wide range of systems.

The ST1000NM0001 and ST1000NM0021 are 1TB drives that provide versatility across different platforms. Similar to their 500GB counterparts, the ST1000NM0001 features a 7200 RPM speed, optimizing performance for applications requiring faster data processing. In contrast, the ST1000NM0021 operates at 5400 RPM, designed for users prioritizing energy efficiency over speed, like in desktop and external storage solutions. Each of these drives supports advanced technologies such as Native Command Queuing (NCQ), which enhances performance by allowing multiple commands to be executed simultaneously.

Overall, the Seagate ST series hard drives offer flexible storage options for a variety of applications. With their robust features, including varied RPM speeds, power management, and compatibility with SATA connections, these drives cater to the needs of both consumer and enterprise markets, establishing Seagate as a trusted provider in the storage arena.
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